Sarraf Jewelry
reviews and complaints

I'm really happy right now because I just received my 10kt 5.5mm solid gold figaro 24in from Sarraf Jewelry. Thank you so much to Sarraf Jewelry and all the staff there. I finally got my shine on, haha!

I placed an order for a chain in January, but it's already February and I just got a call saying it'll take a few more weeks. This has been the worst experience ever. I wouldn't recommend them if you're expecting them to honor their "expedited shipping" promise. Also, that woman who works there should be grateful my friends aren't around because she's really rude.

I got pearl earring from them in March, never slept with them, never showered with them.. 4 months later, pearl came off from the back. I tried fixing it myself but it didn't work. I emailed them and they said to send it back, costed $25 to send it back. I got it back a week later and two days later, earrings fell off again. I emailed them again and they said to use crazy glue to glue it. Seriously? Good quality earrings shouldn't fall off. Very disappointed with their service and quality!

The prices didn't show the currency, just a '$' sign. I bought a $1200 chain and later found out it was in US dollars. This was never made clear and cost me an extra $400. They added USD to their prices after I emailed them. The chain I ordered was lighter, 17g instead of the advertised 20.3g (+/- 5% should be a 1g difference, not 3g). The pictures don't show the chain's side, making it seem thicker than it actually is. It's probably not even 1mm thick. This seems like misleading advertising. It's my mistake for not reading more reviews and being too greedy.

This company is totally dishonest, don't be fooled by their website and positive comments. I bought a 14k Singapore necklace and it broke and got discolored. They claim to have a lifetime guarantee, so I sent it back. After many back and forth emails, they denied selling plated jewelry. They gave me a whole spiel about being in business for a long time and being totally honest. They wanted proof and tests to show it wasn't real, which I provided and paid for acid tests, etc. Three jewelers certified it as only gold plated. Now they accuse me of swapping the necklace and intimidating them. They were very dishonest, saying they didn't receive the item in the post after I returned it as requested. I proved to them that they signed for it. Then they said they would replace it if I sent them $50, which I declined. I offered to let them replace it with a shorter version, which would have been to their advantage. After 5 days of checking the item, they concluded that it wasn't their chain. So, to sum it up, don't believe their promises. Looking back at reviews, I'm not the only one complaining about the poor quality of their chains. I'm absolutely disgusted with their attitude!

Very cheap wedding bands. But be careful, you get what you pay for. We bought 2 wedding bands online from them for our wedding. One men's band and one women's band. The men's band came in the size we asked for, but the width was .25 mm smaller than they said (measured by a pro jeweler with calipers). It seems like they use cheap materials and give you slightly smaller than expected. Honestly, we wouldn't have noticed if we didn't get it measured professionally to resize and the jeweler told us. The women's band was the wrong size. We ordered a size 3 and they sent us a 3.25. We thought maybe our jeweler was wrong, but after going to a few different places to measure, they all said it was a 3.25. Sadly, we couldn't return the rings because it was past 30 days and the shipping cost to return them is the same as getting them fixed by a local pro, who can do it faster because our wedding is soon. Just a warning if you're thinking of ordering from them, they're cheap, but they don't seem to be accurate. For us, we ended up paying the same as if we bought rings locally. I'd only recommend buying from their store in person, not online because they ship wrong/inaccurate items and you can't dispute without paying for return shipping.

I bought 2 bangles from Sarraf Jewelry Inc. They were supposed to be the same size, but one of them turned out to be bigger. I tried to contact them for assistance, but they didn't seem interested in helping me. I just want the product I actually ordered, not this one that's too large for me to wear.

Credit card got hacked after I bought a 14kt gold rope chain from Sarraf Jewelry online. I never use my credit card on the internet, but this was my first time making an online purchase with it. Unfortunately, my credit card ended up with a bunch of charges that I didn't make. The invoice number is XXXXXXXXX.

I orderd a pendent from Sarraf Jewelry on 12/17. The pendent came with a hole in the middle. I have reached out 3 times via email with no response. I just initially wanted to exchange the pendent but after Poot customer service I am now seeking to return the item and receive a refund. This company needs to respond with a return slip or instructions on how to return it.

I bought the snake diamond cut sterling silver necklace and it has been itching my nephew! I'm unsatisfied and requesting a refund. It was a birthday gift! I bought the snake diamond cut sterling silver necklace and I gave it to my nephew as a gift. He has worn it for a couple of hours and it just started getting itchy and uncomfortable, he said! I don't know if he is allergic or if the silver is fake, but I'm requesting a refund. It was a birthday gift for him!

I emailed Sarraf Jewelry Inc. during the summer to fix my broken chain, as stated on my lifetime guarantee card. I waited two weeks before reaching out again, considering the ongoing COVID situation. I tried calling them, but it was not helpful. I want my chain to be replaced or repaired since it is still under warranty. I bought it on June 24th, and my order number is XXXXXXXXX. I hope to hear back from you soon and find a way to resolve this issue.

I bought a chain as a gift, but it wasn't right, so I returned it. Unfortunately, it was past the 30-day time limit. They gave me store credit instead of refunding my purchase amount. However, when I ordered again, the item still wasn't right. I sent it back promptly. Sarraf Company has yet to return my purchase amount to me or my bank card account. I'm really frustrated because I've asked politely multiple times, and now I can't buy the item from another jeweler, even though I found the exact one I wanted for the gift. This was a significant purchase for me, and I don't think it's fair for them to hold onto my money.

I bought a medical ID pendant from Sarraf Jewelry Inc. on 7/29, order ID - white gold 14k. They claim it has a lifetime guarantee for defects and workmanship. This pendant is meant to be worn all the time because it's for medical purposes. Today, I noticed that the red enamel for the medical symbol fell out. I contacted the company through their chatline to ask about getting it replaced. The representative on the chatline told me to send it in by mail, along with $50, and they would consider fixing it. Consider fixing it? $50? What happened to the lifetime guarantee? The pendant is 9.25mm and cost $116. It's been less than two years, and now it's useless. On top of that, I have to pay almost 50% of the cost just to get it repaired.

Ordered a necklace on January 22. It's now March 1st and I still haven't got my necklace. Every time I call, the person on the phone is always rude and doesn't care. I ordered a herringbone gold necklace on January 22 with order number *** for $***. It's now March 1st, and I still don't know when I'll get it. Every time I call, the people are really rude and don't care. I've told them on every call that the link they gave me to make an account doesn't work, but they haven't fixed it. I'm only keeping the order because it's a really good deal, but I'll never buy from them again.

I started a layaway for a gold necklace on Sarraf Jewelry's website (it cost $***). I made payments totaling $***, but they cancelled the layaway on 11/29. The company is disputing the amount they received, claiming it was $714.00, which is wrong. I have all the documents from PayPal to prove that I paid *** in total. The initial deposit of $294.00 is non-refundable, so I want the $830 dollars to be credited back to my PayPal account. They only want to give me a store credit for $420.00, but they never mentioned anywhere on their website that the money is non-refundable after the deposit.

I'm really mad at Sarraf, I got my stuff but after a few days, the gold bezel, the top part of the thing bent. The thing was messed up, so I emailed them and they said they would fix it! I sent it back on Monday and had to pay for the return shipping. They got it today and a few hours later they gave me my money back! They lied to me, they said they would fix it, not give me a refund. And they didn't even give me the full amount back, just 805.00. I paid an extra 50 bucks for the bigger bail, but again, I didn't want a refund, I wanted it fixed! I'm so mad, I'll never buy from them again. They lied to me and they never answer their emails! Go with another company, I don't recommend them at all! The stuff they sell is messed up! They're the worst company ever!

My order number is XXXXXXXXX. As my order info will show, I ordered an 8" bracelet. But when I got it, it was only 7.5" and didn't fit. I called to talk about what I got and they sent me to the person who packed my order. He said, "I sent you the longest bracelet we had." Maybe it was the longest one they had, but it wasn't the length I ordered. They didn't fulfill my order right and didn't tell me about any issues before they shipped it. So, I had to pay to send back what Sarraf's person sent wrong on purpose. I wrote a letter to them about it but got no reply. When I called to check, they said they would look into it but never called me back. In my letter, I put in the original receipt from the shipper, which cost me ***. The high shipping cost was because of the expensive insurance. I want a refund for the full amount of ***.

I recently purchased jewelry worth around $*** from Sarraf Jewelry Inc. a week ago. I even paid extra for overnight delivery. The seller assured me that it would be shipped on the same day (12/15). However, I received an email with a tracking number from Fed X that evening, but nothing arrived the next day. When I contacted the seller, they admitted that the tracking number they provided was invalid. They promised to send out my order for sure on that day (12/16). Disappointingly, even after waiting for 10 hours on 12/17 to sign for my package, nothing arrived AGAIN. When I tried the second Fed X tracking number they sent me, Fed X informed me that there was no scheduled delivery for the item, and the status hadn't changed for days. After spending 2 hours on the phone with Fed X, they informed me that they didn't know the whereabouts of the item and had no idea if or when it would EVER be delivered, let alone "overnight." In response to my calls and emails, the only thing the seller did was send me a screenshot of the same useless Fed X website that I could have checked myself, which stated "no delivery scheduled." Although Christmas is already ruined for my wife, I believe the least this seller should do is GIVE ME BACK MY MONEY. NOW.