Sam's Club
reviews and complaints

I walk into Sam's Club the greeter yesterday off ripe was like can I see your card? caught me off guard one because why would I come into a membership store without a card to shop and two don't make me feel like I'm not welcomed. I said I was going to customer service desk to get a printout paper for my membership. I didn't have my card on me but as I was waiting for her to look me up with my driver license 8-10 people walked by not once did, she ask any of them for their membership card just me I am a black woman I didn't appreciate the profile as if I shouldn't have it rubbed me the wrong way.

I am a plus member at Sams. I own a catering company I am in your stores several times a week and spend thousands of dollars each month. I am not happy with your scan and go sales. I don't use my phone and feel it is not necessary to use my to get the sale prices. The yellow labels on the items for sale is so small it isn't noticeable and then you get the chesk out to see you did not get the sale price at all. A sale is a sale please don't add scan and go on your items. I talked with the service desk and it seems I am not the only one who is unhappy about this policy. I was in the store on Friday Jan 13 when I discovered this bad policy.

Date of Incident. 1/11/2023

Time: approximately 12:30 PM

Went to Sam’s club in Citrus Heights CA and there was a gas spill in the stall next to me where they were cleaning up. After I got gas, they was a strong odor of gas in my vehicle. The fumes almost caused me to faint as I was getting light headed. Obviously, it must have spilled over where I was standing as I must have been stepping in it because my shoes reeked of gasoline along with inside my vehicle.

I went in to file a complaint and I feel that the manager just blew me off by giving me a $50 Quik Quack gift card because I told her that I had to go and get my car cleaned up from the fumes. To me, that was insulting. I already have a subscription to Quik Quack. She was arrogant and kept asking if I needed to file an incident report. I said no, because I didn’t have to go to doctor. Seemed like she wasn’t taking my report seriously. But now, I have decided to go ahead and do an incident report.

Circumstances could have been detrimental had I fainted and caused an accident. All she said was she was going out to yell at them.

For years I have boasted about how good Sam's Club Pizza was.. crust so much better then Costco's. Not anymore.. did you change your recipe for pizza crust? For pizza? The crust is now dry, tasteless and like cardboard. No pizza sauce and very little cheese was on this pizza.. what happened? This was my go to for pizza for years... and now this.. I returned to inspect the pizza made for individual slices and it was the same, so it was not just a bad batch.. I am devastated realizing that I can no longer order my favorite Sam's pizza because it has now become practically inedible!

I belong to Sam's Club, Fullerton, CA. Please please please return to the former pizza crust and pizza recipe..

Thank you,

Patricia Kanenbley

January 8, 2023 @ 14:[protected]

Sam's Club on Parallel in Kansas City, KS

TC# [protected]

We purchased 3# Red Seedless Candy Hearts Grapes today. Grapes are packed in carton so tightly 24 grapes were mashed & moldy with white webs. We live too far away to turn around and take them back to the store.

$7.98 plus tax

I ordered seven items online and elected a 7-8 a.m. pick up at the Elmsford, NY store. When I arrived and parked in the pick-up area at 7:35 a.m.. I found the app was not working. I tried seven times to let personnel know I was at the store for my order. Instead, I went to the employees' entrance and banged on the inner doors for five minutes. Ultimately, an associate on a cart opened the door for me and asked me to wait for the person in charge of delivering online orders.

I signaled an associate who ignored me and began wiping down a check-out counter. I waved to another who threw me out of the store. Finally, at 8:02 an employee gave me my order while insisting that I use his wagon instead of the one I had with a box for the merchandise.

I was annoyed at the unpleasantness and poor customer treatment of a regular premium member.

I purchased vacation package at Disney's Coronado Springs Resort, Water View (ND) - Room + Theme Park Ticket. I called on 2 different occasions and spoke to 2 different people on 12/26 at 2:51 PM and 3:34 PM and they confirmed that each member of my traveling party would receive a park ticket for each day that we were staying at the hotel. So that would be two 8 day adult tickets and one 8 day child ticket. My children are 6 and 2 and the 2 year old doesn’t need a ticket. The only thing that I received was two 2 day adult park tickets. I even spoke to a rep on 1/4 who confirmed that I should have received two 8 day adult tickets and one 8 day child ticket. Sam's Club refuses to make this right. I have opened up several support tickets with no success.

Bought a wedding band online that looked much bigger online than what I received. I took it back to the Sam's Club in Morrow, GA to return. First, I had to wait 15 minutes for someone to arrive and help me. I let the sales person know I ordered a ring online that I would like to return. I gave her the ring with the receipt from online, she then asked me for my credit card. I gave her my Sam's credit card and she walked away with it, asking someone I guess for help. I didn't like this because she could have call someone over instead of walking off with my credit card. When she returned, she and another worker put the information in the system and said they couldn't return the item because it had two different item numbers. Then I asked, well how am I suppose to return this item? I was then given a number to call Sam'sClub.com. I called Sam's Club and was told they will have to contact the vendor to let them know that they have a return before I can get my refund. The agent comes back and says she cannot get the vendor on the phone and will have to refer this to the back office. I was told they back office will contact me in 72 hours. Not sure what's going on here, but this is ridiculous I will not purchase any more jewelry from Sam's. I am terribly disappointed about getting the run around about a return I should have been able to return in the store. If the item could not be returned in-store that should be stated on the web site. Now I feel like I'm stuff with a $300.00 dollar ring I do not want. No one should buy online jewelry from Sam's, go instore where you will have the in-store receipt and they can take there merchandise back.

Monday Jan 2, my nephew Matt Delletro bought 3 beef steaks and 1 lamb steak at Sam's Club. He cooked the lamb carefully, making sure it was fully cooked and reached the right temp. That night he got deathly sick, throwing up, diahhrea etc. He remains sick today (4th) and has been unable to work. As you know, food poisoning is awful to experience and it has been costly for Matt since he's not paid for days off.

I went to order today curbside pick up and I didn’t notice that my EBT card was no longer being saved on the app and I just learned that there are no longer excepting EBT as an online or a scan as you go. Very very bad move very bad move! The EBT online option was very convenient for me and my family. I sometimes have no way of getting to the store.. And also the scan as you go, I would come in and be able to get the items that I need and come right out with the EBT option for payment and for those options to be gone has really really made me think about it getting rid of the Sam’s Club card all together.

On December 28, 2022, at 9:07 my husband discovered that FedEx of Oxford, AL had left a package at our front door. So once he picked it up, he saw that it was wet, the liquid from the dishwashing liquid was on the front porch and there was a trail from the front door to the kitchen counter. As you can see from the attached photo that half the bottle is gone; whereas, a majority of it saturate the box, and there is a lot on the kitchen counter. This is the second delivery we've received from SAMS CLUB; whereas the container (Oxy Clean Box) that was torn, ripped, and battered to wear once opened Oxy clean was everywhere and we had to take what remained in the box and what was on the counter and place it in another container.

I have no idea what's going on with the people you choose to deliver your items but if this continues we will send the photos that we have to the Better Business Bureau to resolve this ongoing problem. We're not paying money to get products that we can't use, or we're not receiving what we paid for. This is not good business practice!

I purchased the above brisket flat on December 21, 2022 at the Woodstock, Ga, store No. 8158. The brisket was listed at a weight of 7.7 pounds. The brisket was to have been our family Christmas meal on Christmas Eve. The day before I unwrapped the meat to see what might need to be trimmed. Normally, the Member's Mark brisket is trimmed excellently and needs very little trimming before smoking / cooking. This brisket was laden with fat; there were layers that were 7/8 inch thick. I normally trim to 1/4 inch on the fat cap side but the more I trimmed the more there was. I ended up trimming over three pounds from the piece. I arose early Christmas Eve to remove the flat from a brine and to begin the cook; then I did some other meal preparations before taking a shower. When I emerged from the shower three hours into the cook, the brisket was already above the target temp of 203 F. The brisket had shrunk tremendously and was overdone. I will take responsibility for not monitoring the temperature more closely but this was the worst brisket that I had ever bought in my life. I have been buying Member Mark briskets for over 20 years and never have I had anything so fatty. The end result was barely at three pounds. I cannot explain why this was such a poor cut, I don't know if your supplier pulled one over Sam's or the quality control has gone south but at this point I could never recommend a Member Mark brisket again. Our Christmas dinner was ruined and it just frustrates me to no end that one of the dependable aspects of serving beef to my family is now a huge question mark.

I had to replace the entire fueling system and spark plugs on my 2005 porsche cayenne after filling up with $86.97 worth of 91 grade gasoline at the el monte sam's club gas station on 4901 N Santa Anita Blvd El Monte, CA 91731,

on Saturday night december 17, 2022 at approximately between 8:00 and 8:30 pm.

Immediately after filling up, my vehicle began to stall and sputter. After towing it to the repair shop, the mechanic drained and found liquid that was watered down gasoline. He stored a sample in his shop, showed it to me , and confirmed that this was the cause of the fuel system issues.

Because of this faulty non gasoline substance from sam's club gas station #6614 : the entire fueling system , plus the spark plugs had to be replaced. The total cost of repairs was $1,815. I have attached a copy of this receipt.

I shop at the Utica, MI, Sam's Club. 2 friends and I wanted to get a hot dog and drink after shopping on Saturday, 17 December. There were about 3 people in front of me and only one worker behind the counter. He was helping 1 customer and it was taking him over 20 minutes. People left the line and were complaining about the line not even moving. I saw three employees talking at the end of the line and I went over to them to ask if anyone would be able to help him. One employee was named Ethan and two other women. The shorter, blond woman didn't seem happy because I interrupted their conversation. She said, "We have nothing to do with that department!" She began to show me how busy everyone was pointing to the busy checkout lines. I informed her that these checkout lines go very fast, and I just went through them. I looked at her and said,"Thank you for not helping." She replied sarcastically, "You're welcome." She continued talking to her coworkers and I just waited in line with my friends. Eventually someone came out to help the one worker. He said that the person he works with went on lunch break. I was just hoping someone would be able to either wait for the pizza to come out so others could order and get their food. I was taken back by how the shorter blond hair; woman was rude with me. I have served on Active duty with the US Army for 3 years and served 30 Active-duty years with the Air Force. I was a superintendent both peacetime and overseas for over 100 employees. The people who worked under me are probably more customer oriented and concerned to help others then I received at the Utica Sam's Club. Is there any possible way that workers who aren't so busy in other departments would be able to also help in the Food Court when needed? The woman made it seem that they weren't even allowed to help them there since it is separate from the store itself. Any comments are appreciated. When I go to Costco, they seem much more friendly and supportive. I hear from others that the employees are treated much better than at Sam's Club so they are more courteous.

In 09/2022, money from our bank account was electronically and fraudulently taken by Samsclub.com. Yesterday, I just discovered this complaint form.

It was for thousands of dollars and continued for a few weeks. We immediately notified our credit union and money continued to be taken and put back into our account. Were skeptical about our bank account not fully and finally restored.

We thought it was over, then 12/16/2022 we noticed 2 deposits for $109.76 showed up in our same bank account. Wow, we were shocked and immediately notified our credit union, Wescom Credit Union. We are awaiting their response and plan of action.

I am writing this complaint in hopes that this travesty gets reviewed by Sam's Club.

Please cease and desist from fraudulently taking money from our bank account.

Also please provide the following:

1) why and how this happened.

2) an itemized account of each dollar amount stolen and reimbursed.

3) a notice of apology.

4) a written guarantee that this fraud will stop and if not then legal action will

be taken.

5) monetary compensation for all of our time, effort, stress, loss, and

infringement.

Thank you,

Roberto and Connie Espinosa

1506 S. 3rd Street, Unit C

Alhambra, CA 91803

Cell [protected]

I am going to start by saying every single time that I come to the hoover location the staff is always rude and carless. I ncome here often for items and I also work for a company that gets all of our snack ordders for our dealership from here which os a lot of money a month. Last night I went after work to get 2 whole pizzas from the deli. The lady who was there was very rude and stated that they ran out of pizzas but they were making whoke pizzas at that same time. I beleive she just did not want to make my whole pizzas. I alwys have a problem getting whole pizzas from there. So, I decied to go to costco because I have a business membership there also under my husbands name. I am going to cancel my sams membership asap and continue to primarily use costco because the service is way better and I never have problems there. This location really needs better staff. I want to just cancel my sams membership. I really love the pizza but its not worth the horrible service. If they dont like their job they need to quit.

On 12/10/22 at approximately 7pm, I was at the Sam's Club #8157 in West Palm Beach. As a guest at this location, I was treated very rudely by the above associate. I'm following up on a complaint that I made with front end Supervisor Sergio. I made the complaint due to the lack of professionalism and disrespect that I was shown by the above-mentioned Associate. My name is Latonja Washington, I can be reached via email: [protected]@gmail.com or call [protected]. I'm looking forward to hearing from someone from your consumer complaints unit.