SafeLink Wireless review: my phone is not working can nobody in the company fix it they just hang up on you

Let's get started by choosing one of the options below

I said :

I am a customer

Virtual assistant said :

Great, to provide you with the best service, please enter your 10-digit telephone number.

I said :

[protected]

Virtual assistant said :

Remember, make at least one call or send one SMS message every month to avoid the risk of being de-enrolled from the program.

Virtual assistant said :

What can I help you with today?

I said :

Technical Support

Virtual assistant said :

What can I help you with?

I said :

Hardware issues

Virtual assistant said :

Which of these best describes your issue?

I said :

Unlock my Phone

Virtual assistant said :

I opened a new web page to address your request.

You will be able to review our Unlocking Policy and at the bottom of the page you can check if your phone is eligible to be unlocked.

I said :

Main menu

Virtual assistant said :

What can I help you with today?

I said :

More options

Virtual assistant said :

Here are more options that may interest you:

I said :

ACP

Virtual assistant said :

Great News! ACP program is now open. Get FREE Unlimited Talk, & Txt + Data and Hotspot starting today. I opened a new web page to address your request. If you need additional assistance, I'm here to help.

I said :

Back

Virtual assistant said :

Here are more options that may interest you:

I said :

Something else

Virtual assistant said :

Ok, let's try this...

Describe your need in as simple terms as possible.

For example: "How do I set up Auto Pay?"

It'll make it easier for me to help you.

I said :

My phone has no service

Virtual assistant said :

Here are the options I found related to your input.

If they're not close to what you're looking for, select 'Try Again'

I said :

Technical Support

Virtual assistant said :

What can I help you with?

I said :

Call issues

Virtual assistant said :

To verify carrier connectivity in your area, what's the zipcode where you're currently located?

I said :

77360

Virtual assistant said :

Ok. No outage reported in your area.

Now, let's verify everything is set up correctly on your device.

Please standby...

Virtual assistant said :

We are still checking your service provisioning.

We will get back to you shortly.

Virtual assistant said :

Good news, I've checked your service and solved an issue.

Virtual assistant said :

To complete this fix, restart your device and try your transaction again.

Virtual assistant said :

Is there anything else I can help you with?

I said :

Yes

Virtual assistant said :

What can I help you with today?

I said :

More options

Virtual assistant said :

Here are more options that may interest you:

I said :

Something else

Virtual assistant said :

Ok, let's try this...

Describe your need in as simple terms as possible.

For example: "How do I set up Auto Pay?"

It'll make it easier for me to help you.

I said :

my phone is still not working

Virtual assistant said :

Here are the options I found related to your input.

If they're not close to what you're looking for, select 'Try Again'

I said :

Try Again

Virtual assistant said :

Go ahead and describe your need again. Use different words this time.

To return to the main menu simply type "Main Menu".

I said :

my phone is not working

Virtual assistant said :

Here are the options I found related to your input.

If they're not close to what you're looking for, select 'Try Again'

I said :

Device Issues

Virtual assistant said :

Now connecting to an agent... type quit at any time to disconnect

Virtual assistant said :

Thank you for visiting SafeLink Wireless.

Virtual assistant said :

Hi Customer.

Virtual assistant said :

How may I assist you?

I said :

hello

I said :

my phone is not working

Virtual assistant said :

Are you still with me? Just checking if you are still here.

I said :

all it says is you were unable to receive message due to a devise restriction or insufficent funds

I said :

and i can't call out anywhere

Virtual assistant said :

May I have your first name and the phone number you are chatting about?

I said :

Kevin Lewis # [protected]

Virtual assistant said :

Thank you for that information.

Virtual assistant said :

Please allow me a moment to look into this.

I said :

okay

Virtual assistant said :

Are you still with me? Just checking if you are still here.

I said :

yes

Virtual assistant said :

Okay.

Virtual assistant said :

Thank you for that information.

I said :

okay

Virtual assistant said :

Please allow me a moment to look into this.

I said :

okay

I said :

still here

Virtual assistant said :

Okay.

Virtual assistant said :

Are you still with me? Just checking if you are still here.

I said :

yes

Virtual assistant said :

Okay.

Virtual assistant said :

Is there anything else that I can assist you with?

I said :

yes fix my phone

Virtual assistant said :

I provided the instructions did you not receive it?

I said :

no i can not get anything on it

Virtual assistant said :

You will need to dial/call 73.

Virtual assistant said :

Reboot the phone after this chat.

Virtual assistant said :

Is there anything else that I can assist you with?

I said :

it is still not dalling out just says call customer service

Virtual assistant said :

You need to do it after this chat to make it work.

Virtual assistant said :

Is there anything else that I can help you with?

I said :

w3hen i call 73 it says connection problems or invalid MMI code

I said :

you there

I said :

Hello

I said :

hello

I said :

Agent

Virtual assistant said :

Now connecting to an agent... type quit at any time to disconnect

Virtual assistant said :

Thank you for visiting SafeLink Wireless.

Virtual assistant said :

Hi Customer.

Virtual assistant said :

How can I help you?

I said :

look at this

I said :

What can I help you with today?

I said :

Technical Support

Virtual assistant said :

What can I help you with?

I said :

Hardware issues

Virtual assistant said :

Which of these best describes your issue?

I said :

Unlock my Phone

Virtual assistant said :

I opened a new web page to address your request.

You will be able to review our Unlocking Polic

Virtual assistant said :

How can I help you?

I said :

What can I help you with today?

I said :

Technical Support

Virtual assistant said :

What can I help you with?

I said :

Hardware issues

Virtual assistant said :

Which of these best describes your issue?

I said :

Unlock my Phone

Virtual assistant said :

I opened a new web page to address your request.

You will be able to review our Unlocking Polic

Virtual assistant said :

Are you still there?

I said :

Okay.

Virtual assistant said :

Are you still with me? Just checking if you are still here.

I said :

yes

Virtual assistant said :

Okay.

Virtual assistant said :

Is there anything else that I can assist you with?

I said :

yes fix my phone

Virtual assistant said :

I provided the instructions did you not receive it?

I said :

no i can not get anything

I said :

Why can't i get help with my problems

Virtual assistant said :

How can I help you?

I said :

did yyou read the text with the last agent i can't get anyone in your company to help me correct the problem

I said :

are you hear

I said :

Agent

Virtual assistant said :

Now connecting to an agent... type quit at any time to disconnect

Virtual assistant said :

Thank you for visiting SafeLink Wireless.

I said :

I am going to post this all over the internet to let people see what kind of servicew your company give