SafeLink Wireless review: Customer service representative

I am writing to report a very disrespectful and very unprofessional service representative I had a very uneasy experience with his name Black's and his ID# is 52116 ..I called after I was told to wait 24 hours to call back and get my act services restored they were unenrolled due to some incorrect information that safelink put into the system the day before yesterday when I was transferring my service over to safelink from straighttalk because I was wanting to have my ACP account and LIFELINE put together on my service so I can receive unlimited everything and have 10 gigs of Hotspot for my laptop ..I was approved for both these services 2 weeks ago applications and approvals were all done and completed and for whatever reason somehow your agents got something in my information they put into the system during the process of switching my service over and activating my new phone safelink sent me they misspelled and wrote my address wrong and in doing so national verifier flagged it and stopped both my act and lifeline services so I was left without a phone until the following day when I had to go to their website and fix the mistakes your agents put in there and it instantly got corrected and I was immediately reapproved and my benefits both act and lifeline were back in qualified status however my service with safelink was now deactivated and I had to go to your website and do the enrollment application all over again and now because of their mishaps and confusion I was told I had to wait 7-10 days to get my service back on all absolutely no fault of my own doing I am now without phone service completely and it was all caused and done by your agents ..I need my service back on and my benefits applied back to my account I have a handicap child and I nor her should have to suffer without service because of one of your agents negligence and unexceptable misspelling of my information...thus agent was named Bracks and his agent ID # 52116 and get was very rude and belligerent and even forcefully hateful to me in every aspect of our conversation and he refuses to do what the agent I was told yesterday by and manually activate my act due to my enrollment in the app service prior to his mistakes enrollment # and status then wasenrollment # [protected]