RushOrderTees
Reviews and Complaints

We recently had an important event coming up and needed to order 500 shirts, with a deadline of Friday. We did what any responsible organizer would do and placed the order two weeks in advance with two different printers. We even gave the first printer a heads up so there would be no delays. However, both of them let us down at the last minute by informing us that they wouldn't be able to complete the order with the limited turnaround time we gave them. We were beginning to feel pretty helpless at this point.

Thank goodness for RushOrderTees. We found them online and immediately got in touch with their customer service team. What a breath of fresh air it was to speak directly with a representative right away. They listened to our requirements for the complex and high-detail print job and promised to deliver the finished product in time for our event. We were thrilled with the level of professionalism and assurance they provided.

The shirts themselves were exactly what we wanted and were of great quality. Our team couldn't believe that we had gotten the job done on such short notice. Thanks to RushOrderTees, our event was a success and we didn't have to stress about the shirts. From now on, we'll be going straight to RushOrderTees for all our printing needs. We highly recommend them and can't thank them enough.

Good afternoon, fellow shoppers! I just had to take a moment to share my absolutely fantastic experience with Rush Order Tees. You see, I was tasked with the responsibility of ordering custom t-shirts for my company's upcoming race event. As you can imagine, I was a bit intimidated by the sheer number of printing companies out there, all with similar products and services.

But from the moment I stumbled upon Rush Order Tees' website, I knew I was in good hands. Their array of t-shirts, hoodies, and other customizable clothing options were top notch, but what really set them apart was their customer service.

I was contacted by an amazing representative, Leslie McFarland, who patiently answered all of my questions and concerns. Whether it was over email or the phone, Leslie was always quick to reply and eager to assist me. She not only provided me with excellent suggestions, but also offered substitutes and sizing recommendations to ensure I received the perfect products for my needs.

And let me tell you, it is rare to find a service rep who truly goes above and beyond for their customers. Leslie is an absolute gem, with a warm and personable demeanor, and a deep knowledge of the products and services offered by Rush Order Tees.

Thanks to Leslie and the rest of the Rush Order Tees team, I felt so confident in my order and couldn't be happier with the result. Earl Energy will absolutely continue to do business with this incredible company. So if you're in need of some super cool custom clothing, Rush Order Tees is the way to go!

When I decided to order custom t-shirts for my family camping trip through RushOrderTees, I was excited for the opportunity to make our event more memorable with personalized shirts. However, my experience with the company left me feeling pretty disappointed in the end.

The customer service representative I spoke with was friendly and helpful, but unfortunately that didn't quite make up for the subpar quality of my final product. When the team in charge of printing my design got ahold of it, they ended up shrinking it disproportionately across the stomach of the shirt, resulting in a placement that was less than ideal. Despite paying an extra $29.99 for shipping, my final product still left a lot to be desired.

Although RushOrderTees attempted to make things right, my overall experience with the company felt like more of a hassle than a positive one. While I believe they may be capable of producing decent results for simpler designs or when printing in high quantities, I would hesitate to recommend their services for more complex or personalized projects.

Ultimately, I found myself frustrated by having to repeatedly communicate with customer service regarding simple design elements that could easily have been corrected. If the team had simply followed the original image I provided and implemented the exact color scheme and placement, my shirt likely would have turned out much better.

All in all, I'd have to give RushOrderTees a less than favorable rating. While their customer service team is pleasant to work with, the end result of my custom order left a lot to be desired. For more intricate or personalized projects, I'd recommend seeking out a company with more attention to detail and a higher standard of quality.

I recently ordered matching shirts for my friends who were leaving soon from RushOrderTees. Unfortunately, when I received my order, I discovered that one of the shirts was in a youth size, instead of an adult size, which wouldn't have been suitable. I immediately contacted the seller, and they promptly sent a new shirt in the correct size.

However, to my dismay, instead of receiving the same shirt as the original order, I was "upgraded" to a different kind of shirt, which did not perfectly match the original. Additionally, the lettering on the back was not up to par – it was sloppy, messy, and unacceptable.

Frustrated, I contacted the company again to address the issue. However, the representative I spoke to was rude and unprofessional. After the call was over, he forgot to end our conversation and called me a derogatory name to his coworkers.

Although a month and a half has passed since my order, I am still experiencing issues with the company. RushOrderTees is now requesting that I pay for an entirely separate order of two shirts if I want them to match even somewhat, which is unreasonable. My friends will likely not be able to wear the shirts before they leave, which is disappointing.

In conclusion, my experience with this company has been a nightmare. I will never order from them again and cannot recommend them to anyone who is looking for reliable and high-quality service.

As a customer who recently used RushOrderTees for a shirt order, I feel the need to share my experience. While the call-outs for the artwork placement were clear on both the front and back of the shirt, I was disappointed to find out that the printing process did not accurately adhere to the requested measurements. In fact, it is stated nowhere in the proof that the deviation from the requested measurement is almost impossible to avoid. This lack of transparency is concerning and frustrating for customers who expect a high level of quality and accuracy.

Specifically, if the proof calls out a 2.5" drop from the collar seam on the front of the shirt, there is only a 1 in 30 chance of getting that placement. This means that 2/3 of the placements will be at 1.5" from the seam, resulting in a 60% margin of error. Additionally, even if a 2" drop from the collar seam is requested for the back of the shirt, there is a possibility that it may be off by as much as 100% (4").

As someone who has used screen printers and DTG printers for 30 years, I have never experienced such significant deviations from approved proofs. While the company provided excuses for the inaccuracies, they did not attempt to stand by their product or take responsibility for the issue. This lack of accountability, in my opinion, is unacceptable and demonstrates a lack of care and quality in the rush order process.

It is disappointing that the company does not see this as a "teaching moment" for their production team and instead justifies their mistakes with excuses. As a customer, this experience was not only frustrating but also short-sighted on the company's behalf. RushOrderTees should prioritize care and quality in their production process rather than just "rushing" orders. I was hoping for a better customer experience, and unfortunately, this has cost the company my future business.

I recently purchased shirts from RushOrderTees (rushordertees.com) and while the print colors were nice, I was disappointed with a few aspects of my order. Firstly, despite reading that the size runs average, my shirts clearly ran small. I was also disappointed that the shirts were not as long as they appeared in the images, and even my girlfriend, who is only 5' tall, found the small size uncomfortably tight. In fact, everyone else who tried on the shirts also preferred a size up. Unfortunately, I had ordered half smalls and now I'm concerned it will take me years to sell all 25 shirts.

Additionally, I was promised a coupon for reviewing their service, but I never received anything. When I was placing my order, they said they'd send me a "proof" before finalizing it. However, all they did was wait until the day before shipping to email me a link to review my order online. The page looked exactly the same as before and they only asked me to leave a note if I wanted simple edits made, which could hypothetically delay my shipment. It was a confusing and frustrating experience, to say the least.

Despite these issues, the shirts themselves did look nice and they arrived on time (one day after shipping, but 2 weeks after ordering). However, I only give them 2 stars overall due to the sizing issues and lack of transparency. It was difficult to navigate their website and I found it frustrating that designs are only identified by the name the customer gives them.

Finally, as someone who tries to be an informed consumer, I found it troubling that the specific shirt style I ordered seemed to disappear from their site shortly after I placed my order. It seemed as though they were constantly cycling through different versions of shirts, making it unlikely for customers to receive the exact item they ordered. While I appreciated the quality of the prints, the issues I experienced with the sizing and lack of transparency were significant enough that I cannot strongly recommend RushOrderTees.

I recently had the opportunity to use RushOrderTees (rushordertees.com) to create a unique T-shirt with a one-of-a-kind image. Although there were a few hiccups along the way, I have to say that the final product was nothing short of spectacular. In fact, I don't think I could have achieved such a high-quality result with any other company.

However, it wasn't all smooth sailing. There was a slight issue with the interface when I first placed my order. I specifically requested a 100% cotton shirt in heather sapphire color. Unfortunately, it was not clearly stated on the order page that heather colors would only be available in a 50/50 cotton-poly blend. This resulted in my 100% cotton shirt being converted to the 50/50 blend without any warning. As someone with a sensitivity to synthetic fabrics, this was not an ideal situation and I was disappointed when my shirt arrived and I was unable to wear it.

After getting in touch with their customer support team, I was pleased to discover that this issue could be remedied. They swiftly sent out a new shirt, this time in sapphire color (no heather), and printed with water-soluble ink instead of the plastisol that had caused my previous issue. The result was even better than I had hoped for - the colors were vibrant and blended beautifully with the sapphire blue color of the shirt.

Overall, I would definitely recommend RushOrderTees as a great option for creating custom T-shirts. As my experience showed, their customer support team is fantastic and willing to go the extra mile to fix any issues that may arise. However, it is important to be aware of possible interface flaws when placing an order, to ensure that you get exactly what you are expecting. But with their competitive pricing, vast array of customization options, and excellent customer service, RushOrderTees is certainly worth considering for your next project!

As someone who was looking for a thoughtful, personalized gift for my boyfriend this Christmas, I was excited to find RushOrderTees. The site had great reviews and I was confident that I would receive quality products that would help my boyfriend promote his business. I placed my order about a month before Christmas, with the expectation that everything would arrive exactly as I had requested. I chose a variety of items, including a black hoodie, a black crew T-shirt, and a white crew T-shirt with my boyfriend's barber logo in gold lettering.

Unfortunately, my experience with RushOrderTees was not a good one. Even though the company promised guaranteed shipping by December 19th, my package did not arrive until the 21st. To make matters worse, I had to go out of my way to pick it up from an access point that was 20 minutes away from my home. This was not only an inconvenience, but an added expense that I had not planned for.

When I finally opened the package, I was shocked to find that the products looked nothing like what I had seen online. The logo was not gold, but instead looked faded and worn. It was as if the products had been put through the wash several times before they were ever shipped. To top it all off, RushOrderTees had not even sent me the white crew T-shirt that I had ordered. Instead, I received two hoodies and a black T-shirt, which was not what I had intended to purchase. Needless to say, I was beyond disappointed. This was the main gift that I had planned for my boyfriend, and it was ruined.

I immediately contacted RushOrderTees in hopes of finding a resolution to this issue. However, the company was unable to assist me over the phone and instead directed me to wait for an "investigation" to be completed. As someone who was promised guaranteed shipping and quality products, I am extremely dissatisfied with my experience and would caution others against using this company. I just want my money refunded and everything sent back to them. It's a shame that I wasn't able to surprise my boyfriend with a meaningful, personalized gift this Christmas, all because of poor service and subpar products.

I had an amazing experience with RushOrderTees and would recommend them to anyone looking to print custom t-shirts. As a Kenpo Karate teacher, I needed to showcase my Saber Strike Kenpo Karate logo on various marketing materials such as flyers, banners, patches, and t-shirts. When I initially placed the order, I faced some quality issues with the ink, coloring, and sleeve length for the adult smalls. However, it turned out to be a manufacturing issue by Gildan (G200), who made the shirts. Rush Order Tees only prints on them and cannot control the quality of the shirts. Nevertheless, they have a vast selection of shirts to choose from, and I used Next Level Apparel for the do-overs.

I had two different t-shirts made for the original order, with everything identical between them except the back graphics. Half of the order had mismatched colors from the front to back graphics. Also, the ink began to wear off the other half that initially seemed okay. I sold some of the shirts I thought were okay and stopped when my clients reported back they were seeing the ink wear off after normal wear and a few washes. However, Rush Order Tees displayed a solid business ethic that impressed me. Although my first order had issues, they were willing to fix them and did it as soon as possible. Quality the first time around is just as important as the company wanting to immediately correct any issues or oversight the second time around.

Alyssa Seiders handled the issue for me, and she was great. She understood my concerns and ensured the reprinted shirts were even better than I expected. My shirts had up to 8 complicated colors, and when I requested the screen print option over the Direct to Garment (DTG) method, Rush Order Tees recommended that I increase the quantity of shirts in the order to better suit the production needs. I trusted they would come through, and they eventually did! My students and their parents are excited to get their new shirts, and I am already working on my next few waves of shirts.

I recommend Rush Order Tees to anyone seeking high-quality custom t-shirts. They have an excellent selection, and their team epitomizes great work ethic and teamwork. Special thanks to Alyssa Seiders and Dean Ridgeway, who filled in a couple of times when Alyssa was on vacation or unavailable. To me, they deserve an A+ for their great service, quality output, and willingness to promptly rectify any issues that arise.

As a three-time customer of rushordertees.com, I have unfortunately encountered problems with every order. While they were prompt to fix a mistake on the first order, subsequent orders were not without their errors. The most recent order, which totaled $1,237.99, was particularly problematic.

I had requested a change to our company name from "lawn care" to "landscaping," but upon receiving my order, the shirts were still printed with the incorrect name. After contacting their customer service, I was offered three options, none of which seemed satisfactory given the amount of money I had spent and the importance of our company's image. I reached out to the Customer Experience Manager, Alyssa Seiders, who was unhelpful and refused to offer any sort of compensation for their mistake.

When I asked for a refund instead, I was asked to return the incorrect products. However, I felt uncomfortable doing so as my personal cell phone number was on the shirts and I did not trust that they would destroy them as promised. Despite my attempts to work with them, I was left with no other option than to dispute the charges with my bank.

After giving rushordertees.com multiple chances and spending a significant amount of money with them, I can no longer recommend them as a reliable company. I hope that they will take customer complaints seriously and better address mistakes made in the future.

Unfortunately, my experience with RushOrderTees (rushordertees.com) has been nothing short of a nightmare. As someone who has been in the design industry for over 30 years, I have never encountered such poor quality workmanship in my life. Not only was the logo printed at an angle instead of horizontally across the shirt, but the overall presentation was simply unacceptable.

What's even more frustrating is their no-refund policy, regardless of how terrible the end result may be. I find this to be incredibly disappointing, as I had paid $350 for 8 shirts and ended up with nothing but disappointment. Their 5-star ad with Google was what drew me in, but it seems that this was nothing more than false advertising. As I read through other reviews on the website, I discovered that I was not alone in this experience.

I've decided to contact my friends over at Google and ensure that this company is held accountable for their misleading advertising tactics. Nobody should have to go through what I experienced, and it's important that others are warned about the risks of working with RushOrderTees. In conclusion, I strongly advise against using their services and suggest looking elsewhere for your printing needs.

When I first heard about rushordertees.com, I was excited at the prospect of being able to order a shirt with no minimum quantity required. However, when I went to place my order, I quickly realized that this claim was simply not true. In order to have my order processed, I had to purchase a minimum of three shirts. Feeling a bit frustrated, I placed my order and eagerly awaited the arrival of my new shirts.

When the package finally arrived, I was extremely disappointed to find that the shirts were much too small for me. Upon further investigation, I discovered that the sizing did not match up with the measurements listed on the website. The sleeves were only 14 inches long when they were supposed to be 15.5 inches, and the width was only 20 inches when it should have been 22 inches. Even the length was off, with the shirts being a whopping three inches shorter than they were supposed to be.

I immediately reached out to customer service to try and rectify the situation, but was met with a disappointing response. They basically told me that there was nothing they could do about the sizing issue, and that I would have to order three more shirts at a discounted rate if I wanted to try again. Feeling frustrated and out of options, I decided to keep the shirts and try to make them work.

Unfortunately, I quickly learned that the shirts shrunk even more after just one wash. Not only did I waste money on shirts that don't fit, but I also wasted my time and energy dealing with rushordertees.com's subpar customer service. The only saving grace was the hoodie that I ordered, which was the only item that fit properly, but even that required extreme caution when it came to washing and drying.

Overall, I would not recommend rushordertees.com to anyone looking to purchase custom apparel. Between the inaccurate sizing and unhelpful customer service, it simply wasn't worth the hassle and frustration.

A recent experience with RushOrderTees (rushordertees.com) has left me disappointed and frustrated. As a surprise for my wife's birthday, I ordered onesies through their site and paid for expedited shipping to ensure they would arrive on time. However, despite their promises, the items did not arrive on the expected date. I was left to discover on my own that the items wouldn't arrive until June 1st, leaving me with no time to find another gift for my wife.

What's more frustrating is the lack of communication from the company regarding the delay. It wasn't until I reached out to them that I received conflicting explanations as to why the items were not shipped out on time. As someone who paid extra for expedited shipping, I expected more proactive communication from the company to let me know of any issues that may arise.

To their credit, RushOrderTees did refund me fully since the items were of no use to me. However, the damage had already been done. The failed surprise for my wife and the unnecessary stress caused could have been avoided if the company had been more reliable and communicative.

In summary, I would not recommend ordering from RushOrderTees. Their unreliable and uncommunicative nature has caused me great disappointment and I would hate to see others experience the same.

When I recently ordered some t-shirts for my agency from RushOrderTees, I was extremely disappointed with the outcome. It was, without a doubt, one of the worst shopping experiences I have ever had. Not only did they send me completely the wrong color of shirt, but when I was finally able to get in touch with their customer service team (which was a battle in and of itself), they told me I would have to pay again to have my order corrected. Unbelievable!

I cannot stress enough how terrible this company's customer service is. It took me weeks just to get a response from them and when they finally did get back to me, it was only to inform me that they were out of office! I felt completely let down and dissatisfied. As a result, I cannot in good conscience recommend this company to anyone.

Having said that, I will acknowledge that the situation was eventually resolved in my favor. After leaving several reviews of the company, a member of their service team reached out to me and went above and beyond to make everything right. They corrected my order at no extra cost and were exceedingly helpful and understanding throughout the process. If I ever have to deal with this company again, I would hope to receive the same level of service as this representative provided.

I was in a bit of a bind when I needed a customized shirt for a special event that was fast-approaching. I stumbled upon RushOrderTees and decided to take a chance. I must say, the process of ordering a customized shirt was pretty straightforward and user-friendly. However, I must admit that I was a bit taken aback by the cost of the shirt - $32.32 for just one shirt with a photo and a single word underneath it. Despite the price, I still went ahead with the order considering it was just one shirt that I needed.

Given the time-sensitive nature of my order, I opted for the "Guaranteed Delivery by Friday" option which came at an added cost of $21.99. With a total cost of $54.31 for one shirt with guaranteed delivery by Friday, I expected that my order would arrive at my doorstep by the agreed-upon date. Unfortunately, that was not the case.

On the day of delivery, I was concerned when the package hadn't arrived by late in the day as I had anticipated. I decided to check the tracking details on the website, and to my dismay, the website indicated that my order was due for delivery three days later than the promised delivery date on the day I placed my order. I was perplexed and annoyed at the same time. I mean, I had paid extra for a "guaranteed" date of delivery, and they failed to fulfill their end of the bargain. To boot, I had an email confirmation stating delivery was guaranteed by Friday.

I attempted to reach out to their customer service through the toll-free number provided, but no one answered. I tried calling five times in total within the span of an hour, but to no avail. I was then prompted to leave a voicemail message. Honestly, it was very poor customer service.

In retrospect, I must admit that I was not impressed with my overall experience with RushOrderTees. Despite the easy order process, the high cost for one shirt plus the added express shipping, I was disappointed when my order failed to arrive on the promised delivery date, and no one at their customer service number was available to take my calls.

I recently had an experience with RushOrderTees and I must say, it was a bit disappointing. I placed an order on Saturday 9/3 and was told that proofs would be available in a few days. However, that was not the case. By Tuesday, I still had not received the proofs and was promised that they would be available by Wednesday. Wednesday came and went with no proofs, and I was told they would be available by Thursday. Again, I waited and no proofs were given to me. On Friday, I was promised once more that I would receive the proofs but alas, nothing came. I had to call again on Saturday 9/10 only to be told that no designers were working. They promised they would contact me on Monday 9/12, but no one did.

I even tried speaking to someone on their customer "live chat" but my experience was not pleasant. The first person I talked to cut me off and the second person was not helpful either. They said that the T design proof and delivery are "subject to their production schedule" and claimed they could not explain why there had been such a delay.

My biggest issue is that the guarantee that RushOrderTees offers is pretty much worthless. Sure, I did not have to pay for something I did not receive, but that is not the point. I had relied on this company to deliver as promised. When they were not able to do so, everyone in my party was disappointed and I had no other options given it was too late to order from somewhere else.

Overall, my experience with RushOrderTees was less than ideal. While I appreciate the quick delivery the company advertises, it did not come with the promised quality or customer service. I hope that in the future, RushOrderTees can fix these issues and provide the level of service that we all expect.

When I ordered from RushOrderTees, I didn't do enough research beforehand, and unfortunately, my experience echoes many of the negative reviews out there. I requested a rush job and the font on the shirts is incredibly small, and the sizes run very large, making for an unimpressive final product. Even their extra small size was massive, which was surprising to me, as I have been wearing extra small sizes for a long time and have never seen one this large before. The biggest issue, however, was that one of my designs - the most important one, in fact - was ordered in red, but what I received was definitely an orange tone, which completely threw off the color scheme for my last-minute launch event. I had planned on primarily red and black merchandise, and this orange writing simply won't match. The disappointment is compounded by the fact that these shirts were pretty pricey. I've included a photo of the red and black shirt I ordered alongside a picture of what arrived so that you can see the drastic color difference for yourself. Overall, I truly wish that I had not ordered from RushOrderTees and had instead gone with a company that was more reliable, efficient, and accurate.

I had a rather disappointing experience with RushOrderTees (rushordertees.com) when I ordered a t-shirt on March 28th. Although I didn't opt for the expedited shipping service, I was informed that the t-shirt would be delivered between April 10th and 13th. However, to my dismay, I didn't receive the t-shirt even by April 14th. I contacted the USPS for tracking details, but they informed me that the item wasn't in their system yet. I also made an attempt to speak to the customer service representatives at RushOrderTees, who informed me that the package was possibly at the local post office and might arrive soon.

What irked me the most was the fact that a screen printed t-shirt took more than 21 days to produce and ship from Pennsylvania to NY. This was despite the fact that the company's name was 'RushOrderTees,' which I found misleading. In my opinion, this timeline was unreasonable for the service offered. To make matters worse, the customer service reps that I spoke to were condescending and seemed to think that they were doing me a favor. This attitude left me quite disgusted with the entire experience.

I believe that screen printing is not rocket science, and there are countless service providers who can deliver a quality product within a reasonable time frame. Rush ordering a $30 t-shirt online and expecting it to be delivered within a month shouldn't be such a monumental task in the year 2023. In retrospect, I think I should have just gone to a local printer to have the t-shirt made.

Overall, my experience with rushordertees.com left a bad taste in my mouth, and I doubt I will ever do business with them again. The company's name promises something that they didn't deliver, and the customer service was below par. In conclusion, I would advise people to look elsewhere for screen printing services that offer quality and timely delivery.

I recently made two purchases from RushOrderTees, one of which was quite a while ago and I had a good experience with the company then. The delivery was prompt but unfortunately, I found that the lettering on the front side of the shirt appeared smaller than I had hoped. Additionally, the ink quality wasn't as great as I expected as it began to peel and fade after approximately 3 months of use, which I found a bit disappointing. However, I went ahead and made a second order from them, this time with the assurance that my order will arrive by July 2nd, right on time for my company's Independence Day booth setup featuring the new custom-designed shirts. After waiting for about two weeks, my eagerly anticipated delivery was nowhere to be seen on the July 2nd due date and I was shocked to find out that the new delivery date, provided by the company, was pushed back to July 10th. This was a huge inconvenience for us, and we almost had to cancel our plans. I was so frustrated and even requested a refund, though I'm not sure if I'll get it back. It's disconcerting when a company's name is promising speed and efficiency with delivering orders, but they're unable to live up to that reputation.

With all that being said, I still had a decent experience with RushOrderTees, but I do think they need to work on their delivery dates and overall communication with their customers. After this, I'm not sure if I would purchase from them again, but it is hard to deny the quality of their shirts and their reasonable pricing. I hope the company will take my feedback into account and improve their services, so that they can truly live up to their name. In the meantime, I recommend doing your homework and perhaps looking into other more reputable businesses before committing to a purchase.

Our recent experience with Rush Order Tees has left us feeling rather underwhelmed with their services. While there were a few things that they got right, such as the ease of ordering process, speedy shipping, and prompt responsiveness, there were several areas where they could improve upon significantly.

Firstly, we were disappointed with the print quality of the shirts we received from Rush Order Tees. We had previously ordered from them in 2017, wherein the shirts turned out to be of an extremely poor quality, prompting us to voice our concerns. They did offer to send in a second batch of shirts which turned out slightly better, but still didn't meet our expectations. Similarly, in our most recent order, we found the print quality to be lacking.

Their customer service also leaves a lot to be desired. When we brought up our concerns and asked if we'd be able to get a refund, we were told that they don't issue refunds, and we could only get a reprint. This inflexibility was disappointing, given that we were unhappy with the product they delivered. It was also frustrating that when we tried to find out why we had to go through two attempts to create a single shirt, we were given a vague and unhelpful answer.

We believe that companies should take accountability for the products they produce, and Rush Order Tees could do better in this regard. We'd also like to see improvements in their quality assurance processes and refund policies. We know they have the capability to produce higher-quality shirts, and we hope they'll work towards that goal in the future. Until we see these improvements, however, we have to say that we won't be using their services again.