Rhino Camera DE
reviews and complaints

This was my first time buying from Rhino Camera DE, and I was really excited about it. I had high hopes for this purchase, and I couldn't wait to see what they had to offer.

When my order arrived, I was pleasantly surprised by how quickly it got to me. The delivery time was really fast, which was a big plus for me. I also appreciated the information they provided about the order status and the delivery process. It was really helpful to know exactly where my package was and when I could expect it.

I have to say, I was really impressed with the level of accuracy in their communication. Everything they told me about my order was spot on, and that made me feel confident in their service. I'm honestly amazed by how well they handled everything.

I would definitely recommend Rhino Camera DE to other customers. They really went above and beyond with their service, and I couldn't be happier with my experience. I'm already thinking about placing another order with them in the future.

I want to wish the team at Rhino Camera DE continued success with their organization. They clearly know what they're doing, and I appreciate all the support and care they put into my recent order.

Thanks again, Rhino Camera DE!

Sincerely,
Annett

So, I decided to give Rhino Camera DE a try because they had the Nikon camera body and lens that I was after, and the price seemed pretty reasonable. But boy, was I in for a surprise when my order arrived!

You see, when I opened the package, I realized that the kit had been split up. The box contained the camera body, but the lens was a different one altogether. And to make matters worse, the usual Nikon documents that you would expect to find in the box were nowhere to be seen. It was like they vanished into thin air!

But wait, there's more! Can you believe that there was no Nikon power adapter plug for the charger in the box? Instead, they included a UK to EU travel adapter plug. I mean, seriously? What am I supposed to do with that? It's like they were playing some kind of international plug roulette!

Naturally, I reached out to Rhino Camera DE to express my concerns. And you know what they told me? Brace yourself for this one. They said that they were a paperless business, so I didn't need any of those fancy Nikon warranty documents. They even had the audacity to claim that my receipt from them guaranteed the camera for three whole years. Well, color me skeptical!

But here's the kicker, folks. They never bothered to address my question about the missing power adapter. It's like they conveniently ignored it, hoping I would just forget about it. Well, I'm not one to be easily swayed by such tactics!

All in all, I have to say that my experience with Rhino Camera DE left me feeling extremely uncomfortable. I mean, who wants to deal with a company that can't even get a simple camera kit right? So, I made the decision to return the camera to Rhino and wash my hands of the whole ordeal.

If you're looking for a reliable and hassle-free camera purchase, I would strongly advise you to steer clear of Rhino Camera DE. Trust me, you'll thank me later.

So, I gotta tell ya, I ain't too happy with the service I got from Rhino Camera DE. Let me break it down for ya. I ordered a Canon camera (70D) on January 6th, and guess what? It didn't arrive on time! I mean, come on, guys, get your act together. And to make matters worse, when the camera finally did show up, all the Canon packages were open! Like, seriously? How am I supposed to trust that everything is in there and nothing is missing?

But wait, there's more! Can you believe I still haven't received an invoice? I've checked my regular mail folder and even my spam folder, but no sign of it. And here's the kicker, I need that invoice to get the Canon cashback refund. So, I'm kindly asking Rhino Camera DE to send me the invoice ASAP, and it better be dated with the original purchase date of January 6th, 2015. I ain't got time to waste, you know?

Now, here's the deal. If I don't get that invoice within the next 24 hours, I'm gonna have to cancel my purchase. And let me tell ya, I won't stop there. I'll be taking legal actions, just like I'm about to describe. You guys need to understand that I mean business. I ain't messing around.

So, Rhino Camera DE, get your act together and fix this mess. I'm counting on you to make things right. Don't make me regret choosing your company.

Der Kundenservice von Rhino Camera DE ist wirklich schrecklich. Man denkt, dass es ein deutsches Team gibt, aber das ist nicht der Fall. Weder der Chat auf rhinocamera.de noch die 0800er Service-Hotline sind auf Deutsch verfügbar. Stattdessen bekommt man unhöfliche Mitarbeiter, die einen lautstark unterbrechen und entweder mit "you are wrong" oder "I don't know" antworten. Sie sind weder hilfreich bei der Produktberatung noch bei der Abwicklung des Verkaufs.

Als ich das Impressum überprüft habe, ist mir aufgefallen, dass es gefälscht ist. Das ist wirklich bedenklich. Außerdem ist es nicht möglich, mit einer sicheren Zahlungsmethode zu bezahlen. Das ist ein weiteres Warnsignal. Ich habe meine Bestellung storniert, nachdem ich Kontakt aufgenommen habe. Rhino Camera DE ist definitiv nicht seriös.

Es ist wirklich enttäuschend, dass ein Unternehmen vorgibt, einen deutschen Kundenservice zu haben, aber in Wirklichkeit nur auf Englisch antwortet. Das ist irreführend und zeigt, dass sie nicht wirklich an ihren deutschen Kunden interessiert sind. Ich rate jedem, sich von diesem Shop fernzuhalten. Es gibt sicherlich bessere Alternativen mit zuverlässigem Kundenservice und sicheren Zahlungsmethoden.

So, I gotta say, I recently bought myself a fancy camera and a couple of lenses from this place called Rhinocamera. Now, let me tell ya, I was pretty excited about it because I had this big ol' photoshoot planned for the weekend. So, I thought, why not go for the express delivery option, right? I mean, who doesn't wanna get their hands on their new gear ASAP?

Well, turns out, things didn't go as smoothly as I had hoped. Despite the fact that I specifically asked the folks on their LiveChat if my goodies would arrive before the weekend, they didn't. Nope, not even close. And let me tell ya, I was not a happy camper.

So, I decided to hop back on that LiveChat and give 'em a piece of my mind. And what did they tell me? They said my stuff had been put on the normal delivery and would only show up the following week. Can you believe that? I mean, talk about a major letdown.

Naturally, I wasn't about to let this slide, so I fired off an email to 'em, complainin' about the whole situation. And guess what? A few hours later, I get a call from some customer service manager, who actually had the decency to apologize for the screw-up. I gotta give 'em credit for that.

But here's the kicker, folks. The camera and lenses finally arrived a whole week later. Yeah, you heard me right. A whole week! So, basically, I had to wait five extra days just to get my hands on 'em. Not exactly what I had in mind, let me tell ya.

Now, I will say this, when the package finally did show up, it was all nicely packaged and secure. So, at least they got that part right. But here's the thing, my friends. I'm still waitin' on that refund they promised me for the delivery costs, as well as that memory card they said they'd send me as compensation for the delay. And guess what? I haven't received either of 'em yet.

So, all in all, I gotta say I'm a bit disappointed with my experience at Rhinocamera. Sure, the products were alright and all, but the whole delivery fiasco and the lack of follow-through on their promises really left a sour taste in my mouth. I mean, c'mon guys, get your act together and deliver on what you say you're gonna do. It's not that hard, is it?

My first experience with Rhinocamera was really good. They provided a fast and efficient service, and the delivery was perfect. However, there was a slight issue with the SDXC cards I received. They had different specifications than the ones shown in the picture on the website. I was informed that the picture was only for illustration purposes and not an exact representation of the card I ordered. Unfortunately, the listed specifications didn't indicate this difference. (They have now made changes to that specific product...)

When purchasing items online, it's important that the picture accurately reflects the product you are buying. Therefore, I contacted Rhinocamera regarding the SDXC cards and they requested that I return them. However, they refused to cover the postage costs. Rhinocamera insists that I received the correct SDXC cards, but they are not identical to the ones displayed on their website.

To make matters worse, Rhinocamera now claims that they haven't received the returned SDXC cards. It seems like I might end up having to pay for them as well. Overall, I must say that Rhinocamera's service and support have not been the best.

I recently had an experience with Rhino Camera DE that left me feeling quite frustrated. I had come across a camera on their website that was listed as being in stock, so I went ahead and made the purchase. However, much to my disappointment, the camera never arrived.

As the delivery date came and went, I decided to reach out to Rhino Camera DE to inquire about the delay. To my surprise, they informed me that they actually didn't have the camera in stock. This was quite confusing and frustrating, as they had clearly displayed it as being available for purchase.

In an attempt to rectify the situation, they offered me an upgrade to a newer and more expensive model. However, this came with a significant additional cost, despite the fact that they were selling the same model for a higher price on their website at the time. After some negotiation, we were able to come to an agreement, as we were eager to have a camera before our upcoming vacation. Additionally, the price for this particular model was lower compared to other shops.

Unfortunately, upon receiving the camera, we noticed that the adjustment of the lenses was not as smooth and easy as we were accustomed to with our old camera. It was disappointing to realize that the quality of the lens was not up to par, especially considering that we had paid for the same model again.

I have never encountered a dealer who claimed to have stock, only to later admit that they didn't, without immediately notifying the customer. It was a frustrating experience overall. However, one small relief was that we had paid for the camera using VISA, which gave us some reassurance that our money wouldn't be lost.

In conclusion, my experience with Rhino Camera DE was far from satisfactory. The lack of transparency regarding stock availability and the subpar quality of the camera's lenses left me feeling disappointed. I hope that they can improve their communication and ensure that their products meet the expected standards in the future.

The support was amazing and super fast! They really cared about the customers, no doubt about it. They did exactly what they promised and always made sure I was satisfied!

Unfortunately, since we purchased as a company and they are located outside of our country, we had to pay the net value price, which ended up being not much different from the local price after the VAT reduction (local net value). So, comparing prices with a local company wasn't that easy, and the delivery took quite some time! IF YOU BUY AS A COMPANY, you can deduct the VAT on goods purchased from local stores!

BUT... if you're a private customer who can't deduct the VAT, it's worth waiting for the delivery and accepting the price because it will be cheaper! In our case, it was more than 10% cheaper!

And... I have to say it again... the customer support was really quick to respond and focused on the customers' needs! Fantastic! As a private person, I would definitely come back, but as a company, I need to consider the VAT question and the delivery times.

everything was fine in the order process. The item I ordered was delivered promptly. Unfortunatly, I had expected to recieve a VAT receipt for my purchase which I needed as I was purchasing this item for my company. I contacted Rhinocamera to ask for a VAT invoice and they explained that they cannot supply this. Therefore I requested to return the item under the 14 day refund guarantee. I must say that when I ordered the item from Rhinocamera's German website I thought I was purchasing from a German supplier. Perhaps I should have looked at this more carefully or perhaps the website should state that no VAT invoice will be given. Rhinocamera offered me a discount if I would keep the item but this did not help my problem so I returned the unused camera. I recieved my full refund promptly so I have no problem with the service and money refund guarantee performance of Rhinocamera. I might consider using them again for a private purchase but not for my business.

Meine Erfahrung mit dem Kauf war ziemlich gut. Die Abwicklung ging schnell, aber die Kamera war wirklich schlecht verpackt! Nur eine einfache Plastiktüte schützte die Originalverpackung, es ist ein Wunder, dass nichts passiert ist. Das hat mich wirklich geärgert.

Das nächste Problem war, dass die Kamera, obwohl sie in Europa verkauft wird, kein deutsches Menü hatte. Das war für mich sehr enttäuschend. Mir wurde angeboten, entweder die Kamera AUF MEINE KOSTEN nach England zurückzuschicken oder einen Preisnachlass von 150,- Euro zu akzeptieren. Ich habe mich dann für das Geld entschieden, in der Hoffnung, dass Sony vielleicht ein Softwareupdate herausbringt, mit dem ich doch noch ein deutsches Menü bekommen kann. Leider war das nicht möglich.

Also, wer hier kauft, sollte UNBEDINGT vorher darauf bestehen, dass die Kamera ein deutsches Menü hat. Das ist wirklich wichtig, wenn man die Kamera problemlos nutzen möchte. Ansonsten bin ich mit dem Service und der Lieferung zufrieden. Aber die Verpackung und das fehlende deutsche Menü haben den Gesamteindruck doch etwas getrübt.

I'm extremely disappointed with the product packaging from Rhino Camera DE. There wasn't even a Nikon warranty service paper included in the packet. When I returned the product to Rhinocamera, nobody responded from their address. It was quite strange. I'm still waiting for the money to be deposited into my bank account. I highly recommend buying from a physical shop or market instead of online. Thank you.

Bestellung super, Preis super! ABER! Die Auslieferung, da hackt es ganz gewaltig. Denn wenn man auf die Ware dann fast 14 Tage warten muss, mit ungenauen Informationen, das geht mal gar nicht, auch wenn der Preis der Ware ein sehr guter ist. Waren es doch noch über 2000,- und da sollte Ware schneller geliefert qerden!

Also, ich muss sagen, dass ich mit meiner Bestellung bei Rhino Camera DE wirklich zufrieden war. Der Preis war super und ich konnte ein echtes Schnäppchen machen. Aber dann kam die Auslieferung und das war wirklich ein großes Problem. Ich musste fast 14 Tage warten, bis meine Ware endlich ankam. Das ist wirklich viel zu lange, besonders wenn man bedenkt, dass ich über 2000,- dafür bezahlt habe. Ich finde, dass die Ware viel schneller geliefert werden sollte.

Außerdem waren die Informationen, die ich während des Wartens erhalten habe, sehr ungenau. Ich hatte keine genaue Vorstellung davon, wann meine Bestellung eintreffen würde. Das hat mich wirklich frustriert und ich war enttäuscht von Rhino Camera DE. Es ist wichtig, dass Kunden klare und genaue Informationen über den Lieferstatus ihrer Bestellung erhalten, damit sie besser planen können.

Trotzdem muss ich sagen, dass die Qualität der Ware wirklich gut ist. Ich bin mit meinem Kauf zufrieden und die Kamera funktioniert einwandfrei. Das ist definitiv ein Pluspunkt für Rhino Camera DE. Aber die Auslieferung muss dringend verbessert werden. Es ist wichtig, dass Kunden ihre Bestellungen schnell und zuverlässig erhalten, besonders wenn sie viel Geld dafür bezahlen.

Insgesamt bin ich also zwiegespalten. Einerseits war die Bestellung und der Preis super, andererseits war die Auslieferung eine große Enttäuschung. Ich hoffe, dass Rhino Camera DE in Zukunft daran arbeiten wird, ihre Lieferzeiten zu verkürzen und ihren Kunden genaue Informationen zu geben. Das würde die Erfahrung mit dem Unternehmen definitiv verbessern.

I'm really disappointed with my experience with Rhino Camera DE (rhinocamera.de). I ordered an item from them, but it was never delivered to me. To make matters worse, they didn't refund my money either. It's really frustrating to be left empty-handed and out of pocket.

When I decided to share my negative experience by writing a review, I never expected the response I received from their customer service. They actually threatened me, can you believe it? And to top it off, they claimed to have a so-called "legal department" in Gibraltar. It's all just ridiculous and unprofessional.

I'm not the only one who has been ripped off by rhinocamera.de. There are many other customers who have lost even more than I did, a whopping 1300 ?. It's a serious warning to anyone considering buying from them - it's better to avoid rhinocamera.de altogether.

I hope my review serves as a cautionary tale for others. It's important to be aware of the risks involved when dealing with unreliable online sellers like rhinocamera.de. Save yourself the trouble and find a more trustworthy and reputable alternative.

Online shopping was super easy and convenient, I gotta say. I was all hyped up about Rhino Camera DE and their fancy website, so I thought I'd give it a whirl. They had these shipping terms listed, telling me how long it would take for my goodies to arrive. Well, let me tell ya, that didn't quite go as planned.

You see, I was all set to jet off on a sweet holiday trip, and I was counting on my camera to capture all those epic moments. But lo and behold, the shipping gods had other plans for me. I reached out to their customer support, though, and I gotta admit, they were pretty friendly. I explained my whole situation, hoping they could work some magic and get that camera to me in time.

But alas, my hopes were dashed. It just didn't work out, and I had to leave for my trip without my precious camera. Talk about a major bummer, right? I mean, I was really looking forward to snapping some killer shots and showing off my photography skills.

Overall, I gotta say, Rhino Camera DE let me down in the shipping department. It's a shame, really, 'cause everything else seemed top-notch. But hey, life happens, and sometimes things don't go according to plan. I just wish they had been able to come through for me. Oh well, maybe next time.

I recently purchased a camera from Rhino Camera DE (rhinocamera.de) and I must say, the experience was quite disappointing. Firstly, the package did not include the manual or CD that was promised on their website. This was quite frustrating as I was looking forward to having those resources to help me navigate through the camera's features.

To make matters worse, my name was not fully written on the box, which resulted in the package not being delivered to me. Instead, I had to take matters into my own hands and personally visit the DHL center to retrieve it. This was a hassle that I did not anticipate and it took up a significant amount of my time.

Adding insult to injury, I never received a transaction number for the delivery. This lack of communication made me feel uncertain and uneasy about the whole process. It would have been reassuring to have a transaction number to track the progress of my package and ensure its safe arrival.

Despite these setbacks, I must admit that the camera itself is absolutely amazing. The picture quality is outstanding and the features are top-notch. It's a shame that such a fantastic product is overshadowed by the poor service and inconvenience I experienced.

In conclusion, while the camera from Rhino Camera DE is undeniably impressive, the overall experience left much to be desired. The lack of a manual and CD, the incomplete labeling on the package, and the absence of a transaction number for delivery all contributed to a less than pleasant experience. I hope that Rhino Camera DE takes these issues into consideration and improves their customer service in the future.

My experience with Rhino Camera DE was quite strange, to be honest. When I called their German Hotline, I was greeted by a phone menu with just one option. It led me to a message instructing me to use their online chat instead. So, I hopped onto the online chat and found myself chatting with someone who seemed to be using a translation robot. It was a bit confusing, but hey, at least I was able to communicate.

Now, let's talk about the products I ordered. They arrived later than the promised delivery date, which was a bit disappointing. However, when I finally received them, I noticed that the Canon camera and lens didn't come with a warranty card. Additionally, the lens was packaged in a plain, neutral box. It made me wonder if these were brand new or refurbished items. Nevertheless, upon inspection, both products seemed to be in good working condition.

One thing that bothered me was that I had to ask for the invoice. It wasn't automatically included with the package, which I found a bit odd. However, once I requested it, they promptly sent it to me.

Despite these quirks, I must admit that the price I paid for the products was quite good. It was definitely one of the main reasons why I chose to purchase from Rhino Camera DE in the first place.

Overall, my experience with Rhino Camera DE was a bit unusual, but I ended up with decent products at a reasonable price.

For all the German buyers out there, I've got some good news for you - there's no VAT on the bill! That means you can save some extra cash when purchasing from Rhino Camera DE (rhinocamera.de). However, if you ever need to send a product back to the UK, be prepared to follow the DHL guidelines of insurance. I recently had to send back a 7D MkII body, which unfortunately got ripped out of a kit. The whole process ended up costing me nearly 50 bucks! That's because I had to pay for the 2x 14 upgrade to reach the price of the body, plus the cost of the packet itself.

Now, let's talk about the support. They use Google Translator, which can be a bit hit or miss. I had to communicate with them regarding the return, and they were only willing to reimburse me 15 bucks for the package I sent back. To be honest, I did this just to make sure they wouldn't come back and tell me that the package was destroyed or something. It's been eight days since the package arrived back in the UK, and I still haven't received my money back. I'm starting to get a little impatient here!

Overall, Rhino Camera DE has some great deals for German buyers with the VAT exemption. However, their support could definitely use some improvement. It's frustrating to deal with language barriers and slow reimbursement processes. I hope they can address these issues in the future to provide a better experience for their customers.

I recently purchased a camera from Rhino Camera DE and I must say, it arrived right on time. The package was not sealed originally, but the product itself was in excellent condition. The sales support team was quite responsive and helpful.

However, there was a slight hiccup when it came to the refund process. We had agreed on a partial refund of the sales price, but unfortunately, the money did not find its way back to me within the expected three weeks. Frustrated, I decided to express my dissatisfaction by giving them a one-star rating on the Shopper Approved platform and explaining the situation.

To my surprise, Rhino Camera's sales support team sprang into action within just an hour of my review. They were quick to address my concerns and two days later, the refund was finally credited back to my account.

I must say, the Quality Assurance System implemented through Shopper Approved really does wonders in fostering trust between buyers and sellers in the online marketplace. It's incredibly helpful to have such a system in place, ensuring that both parties can rely on honest and transparent transactions.

Overall, despite the initial delay in the refund process, I am satisfied with my experience with Rhino Camera DE. The camera itself was in great condition, and the sales support team eventually resolved the issue in a timely manner. I would consider purchasing from them again in the future.

The lens I received from Rhino Camera DE is absolutely fantastic! It arrived at my doorstep in a jiffy, and the price I paid was quite reasonable. However, I did have a bit of a run-in with their customer support team when I inquired about some legal matters and stumbled upon a few negative reviews online. Let me tell you, they got back to me pretty fast, but boy, were they unfriendly! It's worth noting that the receipt now includes the value-added tax (vat) as well.

Now, here's where things get a little confusing. The website has a German imprint, but the package actually ships from the UK, and to top it off, the receipt is from Gibraltar. It's a bit of a mixed bag, really. I would definitely recommend Rhino Camera DE if you're a non-professional user in need of lenses or cameras. Just be aware that there might be some drawbacks due to the grey market nature of their products. However, if you require vat on your receipt or prefer to steer clear of grey market cameras, this might not be the best option for you.