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Revolut complaints 29

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8:13 am EST
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Featured review
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I inadvertently gave my dad bit card number to a scammer, as it was an email sent from my hotel, through booking.com on Feb 2nd 2024. In the early morning of Feb 19th I was woken by a constant dinging on my phone. These were about 80-100 charges that were coming in one after another. Revolt even asked me for approval and I denied, but they kept coming...

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3:50 pm EST
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As at 8/2/24. I tried at the request of Revolut to revive a card I had in 2019 but closed the account in 2021. Because I had had a previous account the process was a bit complicated as I had to try and remember some of the detail used earlier like an email address used (I could not remember it) my full name and date of birth easy of course and the mobile I...

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9:52 am EST

Revolut My bank blocked

I have no any money left for my food and transportation money all my money stuck inside I haven't done nothing why you his block my account😭😭

Claimed loss: I didn't transfer my money why

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Is Revolut legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Revolut to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Revolut is known for their high standards and safety. If you're thinking about dealing with Revolut, it's wise to check how they handle complaints.

Revolut earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Revolut. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Revolut has claimed the domain name for revolut.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Revolut.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Revolut.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Revolut as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Revolut have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Revolut and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Revolut has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 29 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Revolut protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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4:13 pm EST
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Revolut 3 Outgoing transfers from Revolut to Monese and never received

Hi

On17 December 2023 and 18th December 2023 I wired 3 sums to my other private account with Monese and they were never received although I have sent proof to Revolut as well as Monese and until now not recalled.

First on the 17th 1700€ then 2000€ and then 950€ .

It appears today that Monese is saying I have to check with the intermediary party which is Arkea.

Claimed loss: 4.650€

Desired outcome: Refund as bank is insured if loss

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4:19 pm EDT
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Revolut Debit card ordering failed

Hello good evening,

My name is tarun thapa i try to order the physical debit card standard on my account there is money also to pay but when i do everything by clicking details and on last to pay after that there is pop up message will show we are sorry try again and failed. Why I'm facing this problem on my revoult app. Please help me to order my card.

Name - Tarun thapa

Mob - +[protected]

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4:05 am EDT
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Revolut Revolut is the most fraudulent and uncooperative bank there is

I was being held under duress and Revolut was the only bank that did not take any security measures to make sure that I was protected. I had other two banks and the fraudsters knew they could not transfer any money through them. One of the banks had immediately blocked my account. Revolut kept on letting it happen, I am completely traumatized after being in this for 24 hrs.

Desired outcome: Revolut accepts their shortcomings and refunds my money back.

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4:19 am EDT
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Revolut Transactions made through the Revolut platform.

From 01:00 on 15th July 2023 40 transactions occurred on my Revolut account. Money came in as well as being withdrawn. Some in my name but not my details. Others in names I have no connection with. I the transactions were on both sterling and euro currencies. My greatest loss was the crypto accounts I had which were sold and moved out of my account.

The original transaction moved money into my Revolut sterling account from my UK bank account. Luckily they recognised unusual behaviour and closed it down.

Revolut simply say they do not recognise any fraudulent activity. Easy get out?

Desired outcome: I need to recuperate my losses of currency and crypto.

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4:13 am EDT

Revolut Money not transfered from Revolut to Barclays

3 weeks ago I was scammed lost £940 +for moving money via bitcoin out of Revolut to Australian bank. Revolut said all my fault.

Now they control chat. They have taken the below out of my account. I was transferring it from Revolute to Barclays and both amounts have not reached Barclays.

5th July 500.64

6th July 562.58

Your chat say they are in conversation with Barclays to sort out the transfers. I have spoken with Barclays. They have no record. They have not been contacted by Revolut about this.

I can not do anything. Yhey control my account.

What do I do. I have $800+ shares in revolut. I dare not exchange into GPB and transfer as they will take this as well

How are you going to sort this out. I have lost over £1000s!

And now I'm being threatened to pay an outstanding balance.

Desired outcome: Transferring my money into Barclays . selling my shares transfer into Barclays

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5:46 pm EDT
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Revolut Payment not received by the receiver

Hi,

I contact you for an urgent request please! I really need your urgent help PLEASE otherwise I am in truble because the service was executed but the payment didn't reach the destination!

Friday 23rd June 2023 , I executed a transfer to Mister Corneliu Ailoaei (please see attached statement below). And first the transfer was considered as spam and blocked. Then I enter in the transaction and I confirmed that it is not a spam. Unfortunately the transfer is blocked between my Revolut account and Mister Corneliu Ailoaei bank account

Please deblock as soon as possible that the money reach out to Mister Corneliu Ailoaei.

Desired outcome: money to reach out the destination as soon as possible otherwise to refund back to the payer account

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3:51 am EDT
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Revolut Money being taken from my account without me agreeing to this

You have taken 4 payments out of my account, which i do not know anything about. i want a refund of this money because i do not remember signing any agreement with you ever. You started taking money out of my account from about 4 months ago, you have done this each month i have only just manage to block you from going into my monzo account. Can i have an explanation as to why and how you gained access to my account when i have never had anything to do with your company. Please refund the money now.

Olivia Animah Boateng

email address is [protected]@yahoo.co.uk

Desired outcome: For a refund to be paid into my account

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M
8:02 am EDT
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Revolut I can't access web app

Every time I try to access my account I am asked to verify with app which I can't them with email which takes to long to reach me. When paying on line Iam also asked to comfirm with app which again I can not access on time.

I have complained before and have not been contacted nor replyed to. I find it very unusual that a finance bank can not mank it easier for clients to use its app

Desired outcome: I which to be able to use the app

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10:07 am EDT
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Revolut Facilitation of a scam

I am an adviser with Citizens Advise, acting for Mr Phillip Meyers, account no [protected]. He seems to have been taken in by scammers who took control of his phone. They obtained a loan of £4,000 in Mr Meyers' name from NatWest and then transferred the £4,000 pus a further £2,000 which was already in his NatWest account to his account with you. They immediately transferred this money from Mr Meyer's account with you to an account with Binance. The £2,000 was transferred on 27 January and the £4,000 on 30 January. Mr Meyers has not been able to access his Binance Account to find out what became of this money. Presuably it has been taken by the scammers. Mr Meyers has learning difficulties and is dyslexic. He says that he was quite unaware of these transactions. As you probably know, Binance has been described by the Financial Conduct Authority as offering "high-risk financial products which pose a signficant risk to consumers".

We think that Revoljute should have made more effort to protect your client's interests and undertaken some checks on whether these transatctions were appropriate for someone in Mr Meyers' situation.

Desired outcome: Full or partial restitution of the funds that Mr Meyers has lost

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1:17 pm EST
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Revolut closing my account

I have newly opened a basic account and cannot find any option of closing it without downloading the app, which I do not want to do only for the purpose of closing. That´s simply absurd.

Fyi, in AUSTRIA better use the POST AG, the state post office, for deliveries. It will be cheaper and better for you.

Standard Mail gets delivered safely the following day. The postman has keys to enter apartment buildings and place letters inside the letter-boxes.

The DPD delivery guy you used did not follow instructions to place the letter in the in-house letterbox and simply requests me to come to pick-up station.

This is a waste-of-time for you and me both.

This issue would not get resolved by sending me another card.

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12:06 am EST

Revolut Scam via revolut card - please block

Dear all, I would kindly ask you to block the payment to this Revolut card, since it is a scam:

Revolut**9152*(024356) Dublin IE; POS nakup from 12. januar 2023

-420,00 EUR

My master card was scamed. I have blocked the card and filed a report to the police. The payment is still in reservation, but can not be blocked from Unicredit bank, Slovenia.

The number of the my card is

[protected], Debit MasterCard

Attached are report from my bank and police investigation file.

thanks and BR, Katja

kati.[protected]@gmail.com

Desired outcome: block payment, investigated the holder

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12:33 pm EST
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Revolut moje konto

Witam, 06-01-2022r. zalorzylam konto w Revolut banku LT51 [protected], do dnia dzisejszego nie otrzymalam karty bankowej, 20 stycznia 2022 r przelalam na moje konto 3900 euro, sprawdzilam stan konta- nic nie mam. Bylam w Wilnie chcialam wejsc do banku ,ale jak sie okazalo dostepu do banku nie ma, otrzymalam ulotke z e-mailem do kontaktu.

Z dnia 21-01-2022r z LLOYDS banku otrzymalam wiadomosc ze moje konto jest zablokowane w zwiazku z tym ze osoba Anna Senyszyn posiadajaca nr conta REVOLT21.LT643250093043227685 Recipient's bank country: LITHUANIA prubovala pobrac z mego konta w LLOYDS banku 3,603.49 funtuw. Mam na to podtwiwerdzenie z banku.

LLOYDS bank zarzadal sprawdzenie mego laptopu, okazalo sie ze mialam 2 wirusy. Wszystkie moje dane banku zostaly wymienoine, po czym konto zostalo odblokowane.

Interesuje mnie historja mego konta, gdzie sa moje pieniadze i dla czego do dnia dzisiejszego nie otrzymalam karty bankowej

Nina Neuman

Desired outcome: gdzie sa moje pieniadze i dla czego nie otrzymalam karty bankowej, oraz w jaki sposob nie znana mi osoba z banku Revolut chciala pobrac pienadze z mego konta w Lloyds banku,

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7:40 am EST

Revolut International transfer

Hi,

I tried to transfer money (INR 15,000) GBP: 150.36 including fees, to India on 08/12/2022, 21:43 Hrs. But unfortunately until now the payment didn't credited to the beneficiary account number (Beneficiary Name: Rajiv R Sekhar, Bank Name: Axis Bank, Acc. No: [protected], IFSC Code: UTIB0000051) I am really disappointed about this incident. Actually I transferred the amount due to a hospital emergency for my parents. I tried everyday talked with your customer services through online chats, but until now my problem didn't solved. Last 2 days back, on 13/12/2022, I found in the application that the amount transferred to beneficiary account, but until now, its not reflected in the same, I will attach hereby the screen shots of my chats & transfer details here.

So please check the details & help to sort out the things to complete my transaction for a smooth relation with the bank in future.

Yours Faithfully,

Rajiv Rajasekhar,

Sort Code: 04-00-75

Account: [protected]

Mobile No: [protected]

Email: [protected]@gmail.com

Desired outcome: I need either refund the amount to my account or transfer the mentioned amount to the beneficiary account by today itself.

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2:13 am EST

Revolut Transfer not sent

Hello,

In 24.10.2022 my brother, Dragavei Laurențiu Armand, sent me 200 EUR via my revolut account. The money appered in my account. Revolut said the amount was sent back to sender, but the sender ( Dragavei Laurențiu Armand) did not receive it. It has passed a month and all they have done was to sens me a paper which has no signature or stamp where i can see the transfer was made. That paper i could have made on my computer. IT does not seem real.

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9:23 am EST
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Revolut Unable to open account

I'm visually impaired and wanted to open an account.Evidently the only way to ask questions for help is to install the app and open an account. Whilst looking for the chat function I received a message saying my account had been deactivated. I was not able to make further progress. ent through this process, There is no financial reason for this as my financial standing and score is excellent I am now worried, not only do I not have an account but my credit score may be damaged.

Desired outcome: Account useable. No change to my credit rating.

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3:34 am EST
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Revolut kartenaufladung

3 Juni 2022 habe ich versucht mein gute Freuendes Revolut Account von meinen DKB Kreditkarte aufzuladen, das hat schon früher wunderbar funktioniert, aber dieses Mal es war etwas größere Summe - 3000Euro, wahrscheinlich deswegen

wurde die Transaktion von Revolut storniert, das Problem dabei, das Geld wurde aber von meinem Konto abgebucht und bis jetzt nie zurückerstattet, obwohl mein freuend und ich haben mehrmals versucht Revolut zu kontaktieren, alles vergeblich.

Desired outcome: ich mochte mein Geld endlich zurückerstattet haben.

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5:07 pm EST

Revolut Refund not being processed

Greetings,

I am reaching out to you regarding the refund that went throug my revolut account and after three weeks it still hasn't being processed and the money is not on my account.

The company I am given refund from claims that they have already refunded the amount and that I should contact a customer service of my bank.

It's a matter of 20$ US, but it means to me. I have a reference number to provide. It is as follows: The refund came from a company named Digital World PSN.

Please give me an update via email: [protected]@gmail.com

Best regards Frane

Desired outcome: I would appreciate a response

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About Revolut

Screenshot Revolut
Revolut is a British financial technology company that offers banking services. It offers accounts featuring currency exchange, debit cards, virtual cards, Apple Pay, interest-bearing "vaults", commission-free stock trading, crypto, commodities, and other services.

Overview of Revolut complaint handling

Revolut reviews first appeared on Complaints Board on Jan 4, 2021. The latest review Safety guards was posted on Feb 20, 2024. Revolut has an average consumer rating of 1 stars from 29 reviews. Revolut has resolved 0 complaints.
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  1. Revolut contacts

  2. Revolut phone numbers
    +44 20 3322 8352
    +44 20 3322 8352
    Click up if you have successfully reached Revolut by calling +44 20 3322 8352 phone number 80 80 users reported that they have successfully reached Revolut by calling +44 20 3322 8352 phone number Click down if you have UNsuccessfully reached Revolut by calling +44 20 3322 8352 phone number 74 74 users reported that they have UNsuccessfully reached Revolut by calling +44 20 3322 8352 phone number
    +1 (844) 744-3512
    +1 (844) 744-3512
    Click up if you have successfully reached Revolut by calling +1 (844) 744-3512 phone number 58 58 users reported that they have successfully reached Revolut by calling +1 (844) 744-3512 phone number Click down if you have UNsuccessfully reached Revolut by calling +1 (844) 744-3512 phone number 51 51 users reported that they have UNsuccessfully reached Revolut by calling +1 (844) 744-3512 phone number
    6%
    Confidence score
    Automated phone-line
  3. Revolut emails
  4. Revolut address
    7 Westferry Circus, London, E14 4HD, United Kingdom
  5. Revolut social media
Revolut Category
Revolut is related to the Digital Banking category.

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