ResMed’s earns a 3.8-star rating from 7 reviews, showing that the majority of sleep therapy patients are satisfied with their medical devices.
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The water chamber.
This water chamber is so hard to fill, why couldn't they have made it with lid on top and not have to take the chamber put every night? Take a look at the Luna G3 water chamber, whoever does the designs on these machines did not make it patient friendly,, Idk but there should be another way to design the water chamber to make it easier and not have to wipe up this water every night after filling,,
Thanks for this opportunity to hear me
Desired outcome: Hope there will be improvement in the design of the water chamber for the resmed bipap machine
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The more I thought about the water chamber not having a good design,, my thoughts are the water chamber needs not to come out but to be installed in the machine and should be able to be filled while it's in the machine, just open the lid while the chamber is already in the machine,, the way its designed its not patient friendly and the older we get the harder it is to fill ,clean, and use these efficiently
Resmed airsense 11
I am just wondering if you are aware that your Resmed Airsense 11 machine has a major flaw the water chamber is terrible! I've had to bring it back to the DME company several times because this water chamber is a nightmare for elderly people it's nearly impossible to operate the water chamber it does not fit into the machine correctly, I shouldn't have to use tricks or techniques just to insert the water chamber also it is burning through water or not using water at all depending on if I have the chamber in correctly. It's very hard to get it in and out and it's a brand-new machine I actually have just went back to using my Airsense 10 because its very frustrating and I know its not just me because there are several consumer complaints and people who share the same experience. Something should be corrected on this machine. It is not consistent with your previous products which have been outstanding I would not even give this machine a 1-star rating.
My wife and I have purchased two Resmed Airsense "dishwasher safe" humidifier tanks to replace leaky tanks and the replacements have also begun
My wife and I have purchased two Resmed Airsense "dishwasher safe" humidifier tanks to replace leaky tanks and the replacements have also begun to leak. The leaking tank water has damaged our night tables. This product appears to have a defective design or has poor quality control.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is ResMed Legit?
ResMed earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for ResMed. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 71% of 7 negative reviews, ResMed is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Resmed.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Resmed.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up ResMed and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Resmed.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ResMed.
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Had brought A resmed Machine frn NYC which has an international warranty of 02 years
Had brought A resmed Machine frn NYC which has an international warranty of 02 years . My machine is having somemechinica issue and a part needs to be replaced . Have been following up with REAMED last 01 month to cover the same under warranty as the authorised service provider in UAE, Dubai needs confirmation from Resmed. Have shared the bills, product serial number and bill but have not received any confirmation. As a customer with sleep apnea am suffering last 01 month without a machine.
The complaint has been investigated and resolved to the customer’s satisfaction.
I spent time working with them on an issue
I spent time working with them on an issue. They asked for photos of the defective new product they have changed to. This 3 billion dollar company made me jump all these hoops without intention to help. They now say to ask the people I already asked to help me on the outside. If they did not intend to give me product information I wish they would not have wasted my time. The customer service department head *** wrote back to me. I suppose that this big corptotalcacy does not have time for a human being. I did not think they would be this bad. The other representatives up to *** have tried to help. This is only about *** the supervisor.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received a BiPap machine AirCurve 10 VAuto In February
I received a BiPap machine AirCurve 10 VAuto In February. I began using it as instructed. After several short days I noticed water on my nightstand. Assuming it was condensation because my unit has a hot plate, I continued using the machine as prescribed. One morning I received the alert on the *** screen that the power wire was not connected. I checked the wire and noticed corrosion. I returned it to *** Services in ***, . After 2 days I received a call that they had adjusted the settings and to come pick it up. Concerned with the damage I saw, I asked if that damage had been addressed. The answer was no. The unit was then sent to ResMed. After more than a week, I was called telling me that I was responsible for repairs to the unit totaling over $400. There is no process to appeal this decision that it was a user error. It was brand new and used for a month. All directions were followed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Received a new Air Curve 10 CPAP machine a year ago
Received a new Air Curve 10 CPAP machine a year ago. Machine comes with a two year warranty. April 1 - Had a bad night, woke up many times, dry mouth, water pan is still full of water. April 3 - Machine still not working, called Oxygen North, was told that some would call me back. April 17 - Nobody has called me back. Called Oxygen North. Talked wit Josh. He told me that the machine was still under warranty and he would order a new one. April 24 Called Oxygen North. Was told how to adjust machine. Adjusted machine. April 25 - Had a bad night. Called Oxygen North. Was told that there was nothing they could do. Called Lincare. Was told that there was nothing they could do. Called ResMed. Was told that there was nothing that they could do. May 1 - Called Oxygen North. Talked to Josh. He told me to set the machine to "automatic" setting. May 2 - Called Oxygen North. Talked to Josh. Told him that I could not figure how to set the machine to :Automatic". He said he would call me back. Called ResMed. They told me that there was nothing that they could do. I
The complaint has been investigated and resolved to the customer’s satisfaction.
ResMed Reviews 0
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Overview of ResMed complaint handling
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ResMed Contacts
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ResMed phone numbers+1 (858) 836-5000+1 (858) 836-5000Click up if you have successfully reached ResMed by calling +1 (858) 836-5000 phone number 1 1 users reported that they have successfully reached ResMed by calling +1 (858) 836-5000 phone number Click down if you have unsuccessfully reached ResMed by calling +1 (858) 836-5000 phone number 0 0 users reported that they have UNsuccessfully reached ResMed by calling +1 (858) 836-5000 phone number+1 (301) 455-1775+1 (301) 455-1775Click up if you have successfully reached ResMed by calling +1 (301) 455-1775 phone number 0 0 users reported that they have successfully reached ResMed by calling +1 (301) 455-1775 phone number Click down if you have unsuccessfully reached ResMed by calling +1 (301) 455-1775 phone number 0 0 users reported that they have UNsuccessfully reached ResMed by calling +1 (301) 455-1775 phone number+1 (858) 836-6789+1 (858) 836-6789Click up if you have successfully reached ResMed by calling +1 (858) 836-6789 phone number 0 0 users reported that they have successfully reached ResMed by calling +1 (858) 836-6789 phone number Click down if you have unsuccessfully reached ResMed by calling +1 (858) 836-6789 phone number 0 0 users reported that they have UNsuccessfully reached ResMed by calling +1 (858) 836-6789 phone number
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ResMed emailsalison.graves@resmed.com93%Confidence score: 93%holger.woehrle@resmed.com93%Confidence score: 93%It
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ResMed address9001 Spectrum Center Blvd, San Diego, California, 92123-1438, United States
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ResMed social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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