Reliance Home Comfort
reviews and complaints

Complaint Registration Form

Canada
Reliance Home Comfort
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HOT WATER TANK MONTHLY RENTAL
Complaint Details
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- date of the incident
- client number (if available)
- full description of the incident
- desirable resolution of your complaint, for example:
request a refund, return, repair, etc.

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Quick guide to writing an effective complaint
We have a hot water tank from Reliance Home Comfort rented on a month to month basis. We had a contract with them for this service initiated on or about Dec of 2010. That contract EXPIRED IN 2016 . We did not renew the rental contract agreement with Reliance at that time and have paid for a hot water tank rental on a month to month basis for the last 5 years. On July 19 of this year 2021 we discussed with Reliance the status of our account and were informed that our contract had Expired as of 2016 with our rental agreement being on a month to month basis which we faithfully paid and never defaulted . Reliance verified this conversation with a reference number of [protected]. We now as of Sept 15, 2021 replaced their hot water tank and paid for the final billing on Sept 16, 2021 up to and including Sept 30 of 2021. Informed Reliance to come pick up THEIR HOT WATER TANK . We were told to cancel a contract we must pay $ 300. but since 2016 our contract Expired . Fact is we Do Not Have a Contract and are not obligated to pay any penalty to no longer use their services and have requested they remove their hot water tank from our premises. The tank was disconnected by qualified technicians then placed safely in our garage at street level ready for pick up . The subject now enters the area of Extortion as we never renewed, agreed, to nor signed a CONTRACT after the initial contract of Dec 2021 Expired. Since we were informed we are on a month to month rental agreement our only obligation is to pay for the last month usage which we have already do so .
1582 / min 350ch

TERRIBLE & fraudulent company!
They should be ASHAMED of themselves!
Misleading & liars !

I was told this was a great option as we could not afford a brand new furnace at the time. Now three years later I'm trying to refinance our mortgage and I have to have a temporary lean lifted from my property. This process take up to 3 week to complete! I was never told that this was the process. At the time I was told that I could call and the lean would be temporary lifted and It was not a difficult process.

First I have to have the bank, Have them draft a letter and email it in. Then I wait for the approval. Again this take up to 3 weeks! Then I can proceed with the mortgage business.

Just skip the furnace rental...

CONSTANTLY RECEIVING SALES CALLS! SOMETIMES 3 OR 4 PER HOUR. JUST WANT THEM TO STOP!

A craik [protected]

I called them over a year ago to find out how to discontinue the water heater contract that came with the retirement house we bought the water heater was 15 or more years old they said no issue its to old for us to want peel the VIN sticker mail it to us and good to go.I did this and had the water heater replaced they kept billing us unbeknown to me my wife had kept paying not wanting issues when i found this out i said no more so now they are threatening a legal response for a water heater that is in the recycle yard terrible company will try and drain you for every dollar harass you at every turn non stop phone calls emails not ever will see another cent out of me.

This is the most DYSFUNCTIONAL business i have ever come across!
They have no records and the attitude of the customer service is BAD!

I will not ever deal with thiese people again. how does businesses gat away with this?

My water heater is over a decade old it runs yellow water from the tap. My white clothes and even other clothing has discoloration. My air conditioner is 3 to 4 years old. It from the very start needed servicing. Every summer it has had a couple of service calls. Both these items need replacement. I have repeatedly asked for this but get no response. I am seriously looking into a legal avenue and new company. As I am sitting here now writing you I am waiting since 1pm for a service personnel to repair my air conditioner. This is terrible having to always wait 4 hour periods for servicing. My neighbors are noticing the company vehicles that are coming and how often.

Had service scheduled, was at home sitting by the front door between 1 - 5 pm as agreed. Service person never showed. Instead, they reported that we weren't home.

No call. No heads up. Just an ambiguous email saying they service had been concluded… it had not.

Called in to inquire about the appointment. They person on the phone was courteous and helpful. She called back and as an individual went above and beyond and unsold us on a maintenance package.

All for not because here we are again - 2nd day in a row they didn't show.

They have no respect for you or your time. Obviously they are making enough money that they don't feel the need to…

We are new tenants that moved into a retail location. A few months after taking over the lease we received 2 bills directed to our address from Reliance. The bill stated we owed them several hundreds of dollars for their water tank rental. I called to inform them that 1) we don't know who Reliance is and we have never called them to install any water tank and 2) they should come and pick up their water tank because we have no intention of doing business with them nor are we willing to assume any previous tenant's agreement with Reliance. A manager came on the phone and confirmed my concerns, apologized, asked if we were interested in renting their water tank to which I declined, and he finally said someone will call me to schedule a disconnect and pick up of their water tank. A few weeks later we receive another bill. I called again and asked to speak with a manager, the representative declined my request and said we must pay. I adamantly requested to speak to a manager and it was flat out refused and the man hung up on me. It has now been over a year since this has been going on. I have been telling them to come remove their tank from our premise which they decline. I request a manager - also declined. Due to the pandemic we were never able to open up for business but now we are opening in two weeks and are in the midst of installing all of our plumbing. We need a water tank and we refuse to use their water tank in case they say that we assumed the water tank once it is used. I am at a loss for words at how such a fraudulent corporation of their magnitude is not investigated by the media and the government for the scams they pull. I refuse to pay their bills, I refuse to use their water tank, and they refuse to get me a manager and they refuse to pick up their water tank. I will be left with no other alternative but to sue them for damages if they prevent us from opening up for business.

I moved into a property in Toronto in October last year and Reliance Home Comfort replaced the existing boiler with a tankless water heater and took the old boiler away. Yet I still got charged for renting the old boiler. I have made many phone calls and I was assured that the problem will be addressed and yet I just received a reminder that the bill is overdue. They just ignore my complaints and charge me for a service they do not provide to me.

2 months have gone by since I moved and cancelled the water heater rental and that left the owing me money Several Phone calls and 2 months later I still don't have my money I guess they prefer to increase their profit by stealing from former customers Great organization to not do business with.
They told me 2 different times they sent a cheque which never showed up SCAM ARTISTS THATS WHAT THEY ARE

Call on Reliance... STOP! Don't!
This company has to be the worst company in the country. They came to my late mother's house to install a furnace and a/c unit. They installed the items, however, did not complete the installation of the a/c unit. The rep said he could not finish the installation as he could not connect the power. He said he would need some other equipment and come back... he never did. The rep that did the installation also likes to take advantage of seniors, so please be aware. My mother asked questions about the unit and the contract and he skirted around the questions and moved to a different topic, repeatedly. He also never left a manual as to how to use the equipment or digital thermostat. As well, my brother was there and was my mom's caregiver and when he tried to talk to the rep he said he wouldn't talk to him as he's not on the contract.

After a few months I contacted Reliance to cancel the contract to which they advised me that there is no way to cancel it. You either buy the contract out/equipment or if the house is for sale the new owners take over the contract. I was then sent to a customer solutions officer who opened a case for further investigation. She said she would look into the issue and would contact me with an end result. Again, never heard back from her.

Instead, she decided to put a lien against the house for the equipment that was installed although the a/c has no power and is unusable. No information was sent out to inform me of this amount. I am now in the process of looking to take Reliance to court as they are in violation of the Consumers Protection Act of 2002 (installation not completed within 30 days). As well have filed a complaint with the BBB. Don't trust this company or sign anything with them as the contract is like signing your sole away... no way out.

Started May 15, 2021. My air conditioner stopped cooling. It is July 21, 2021 and still no resolve. I had to go out and purchase 3 portable units, 3 fans along with 3 neck fans. I have a brain injury that requires me to keep it cool. I have suffered extensively with this, through the neglect of Reliance. Why can't people call back instead of making false promises. The only suggestion thrown out to me was "you have to purchase a new unit" Telling a customer "you have to" is an unacceptable approach. Reliance first said my ducts were in the wrong place. Funny they've been fine for the last 9 years. I'm sure they haven't moved. Reluctantly they came out to say the unit had a leak. Attempted to fix, no solution. Then they advised the government has a ban on the fixing coolant. Apparently for some years. You would think Reliance could advise their regular paying protection plan customers of this instead of taking monthly fees for something they couldn't entertain a fix for. A form of fraud to me. Still waiting for a supervisor to call back since last week. A big disappointment, sheer ignorance really. The whole time being 67 days. Is there any one there that might care. Is there any one that knows what they're doing? Other than "you have to" (all c/s sessions stress never use the words "HAVE TO" We will have someone call you leaving me, the customer sitting at home listening for the door bell or the phone to ring. 67 days of my life taken from me.
The only thing I can say that has been right in the last 67 days is Reliance is able to send out my Protection Plan bill on time. Must say at 71 it was a treat hauling those portable a/c's upstairs. I could fill pages but there isn't enough space here

My rental tenants speak very poor english and was taken advantage of by a door-to-door sales man many years ago. This sales man explaining that they could sign the name of their landlord if they were planning to pay the monthly cost ("which was suuupppeer low and a good deal") for a new furnace and air conditioning unit.
When dealing with this matter, we were told that the contract was removed. We have all the supporting documents.
But they continued to put multiple leans on the property. We just found this out many years later after we have sold the property and are currently waiting to close. Now we can't seem to talk to anyone with any answers!
The contract was originally signed with ‘home comfort services' which was apparently bought out my reliance. Worst part about it. There is five leins. All with weird companies. When you call them. There is no live agent available. Or they have zero idea on how to help.
Thanks!

No hot water for 3 days . Called 10 times for service and each time your East Indian call Center people say that the tech is running late but is on his way. My guess is that they have no idea wether the tech is on his way or not. Reliance should not be teaching such practice to this call Center. I need a local number to call . That of course is impossible since the company does not want to or does not know how to deal with customers. Stop billing me for a rental that is not working please . I'm looking for a response from a person of authority and not from a call Center third party person . And don't bother sending me an automated generic response. You guys are so disorganized, get your act together!

We have zero hot water. I called Reliance Home Comfort and was informed the earliest an engineer come come was in 12 days. On my water tank it states Reliance offer a premium service.

Hot water is a daily need, I've called every day for the last 3 days to see if they can come sooner. They just make excuses with no real explanation and nor do they care.

Date reported June 16th to Reliance Home Comfort

Photo attached showing Premium Service.

I contacted Reliance in March/April to make appointment for air conditioner checkup in preparation for summer (which I pay for in a monthly bill). They said they were busy and first appt would be July 3. OK thats fine. I receive a message by email a week ago June 11 saying my appt July 3 cancelled and rebooked for Oct ?October. What the heck. I call and am hold for half an hour. Call back and there is an option to leave your tel number and they will call you asap. I did that and It is now 3 days later no call.

October is when I should be making a appt for the furnace in preparation for WINTER. They say this is because of COVID. Poor excuse, hire more people if you are behind 7 months behind in booking appts !

To whom it may concern,

It is unfortunate, that a client and the need for service is not taken seriously.

I have been a home owner for 6 years and have never had to use said services (always paying my bill on time including the rental of the water heater). My experience June 15.2021 has been the worst service I have ever had with Reliance.

I contacted Reliance on Sunday June 13.2021 as I noticed my hot water was not working. I contacted my family and they stated is it better to contact Reliance as it is a gas heater and it is best to have Reliance Service. I contact Reliance and was told that the earliest a Technician can be at my home would be June 15.2021 (leaving my child and I with out hot water for approx. 2 days. I was given a time frame of 10am-2pm that someone would be at my home.

June 15.2021, I cancelled my plans and and waited the time provided. At 2:05 I called and was advised that a technician will be on their way. At 2:30 I called again and was advised that the technician is on his way and is running late and will call me when he is near my home. At 2:45 I called and asked for the status and I was advised I will be contacted by Dispatch to provide me with a Service update. At 3:00 I called back and was hung upon because I advised I wanted someone to help me. At 3:00-4:00, I was advised that techs are on strike and it is taking longer to speak with someone.

Now you tell me-IS THAT ACCEPTABLE? Strike information is not mentioned on Reliance's site, it was not mentioned to me when I called the first 4 times. I gave up my day with my son, my house hold duties having to better understand how I can be helped. When you bring someone to tears is it a SHAME ON YOU moment.

I have nothing more to say then-Shame on You.

Disappointed, frustrated, and saddened Client.

I sold my home and wanted to buy out the home water filtration system the lady said she would take care of it but could not give me a price. I was on the phone for over an hour and then was told it would be on my next bill. I asked her to send me an e-mail stating it was done so I could show the realtor, I never received one. I have two ref.# [protected] and # [protected]. A call back would be nice. Dennis Laroche 443 Edison Avenue Peterborough, Ontario K9J4G4 Phone#[protected]

Hi To Whom it concern,
Dear RELIANCE, I have been a loyal customer for the past 4 years . I had some minor issues prior to this which was resolve within the time as schedule .
I called JUNE 07th 2021 Regarding my Air Condition not working,
I was told that a Technician will be there Wednesday 9th June 2021
Technician came 3:00 pm after almost 3 hrs. he said the Coil is bad needs a new coil in the Furnace . and a new filter. which he mention in his work order
# SWO 3335336
I called the reliance office while Technician were present and I spoke to one of their associate in the office (Sharon) and I was told that they will have to Re-Schedule for Friday June 11th 2021 between the hour of 10:00 am and 2:00pm
I got a call from someone in the office around 9:55 am SAYING THAT THEY WANT TO RE-SCHEDULE for Saturday June 12th 2021,
I mention NO it is schedule for today June 11th, around 11:30am a Technician came he was here for 1/2 hr. then he Mention to me that
the A.C. UNIT needs the OUTSIDE UNIT IT'S NO GOOD .
I immediately called Reliance office and notify the office staff, arrangement were made that they will come between 8:00 am 5:00pm on Saturday June 12th 2021, During the Day I made at least 4 phone calls to Reliance Office and I get the same response from all the associate SAYING SOMEONE WIL CALL YOU RIGHT BACK, it's 6:10pm still waiting to hear back from RELIANCE
I WASTED 1 FULL DAY TODAY PLUS 3 HRS YESTERDAY,
I am still waiting to get MY AIR CONDITIONER REPAIRED
UN HAPPY CLIENT