RateYourSeats.com
reviews and complaints

I bought 4 tickets from this website Rateyourseat.com I got charged $291, and when I get to the stadium I couldn't go in because I they never send me the link for the E-ticket's, and I have to buy new ones it was $5 Dollars per person at the door and they didn't want to refund my money

They never send me the E-ticket's

That's why people from the stadium helped me because I show them my proof of buyer

The way they show tickets on their website is really tricky. I bought tickets that were supposed to be halfway up the section. But when I checked them again just three minutes later, they were listed as SRO seats 1-10. I had no clue what SRO meant and didn't think much of it. But then I realized it might mean Standing Room Only - and that's exactly what it meant. I've never heard of SRO for a sporting event, especially not in the middle of a section. Turns out, it wasn't even in the middle of the section - it was actually in the top row. I called and talked to a rep from this company for 20 minutes. Even though their advertising was completely deceptive, and I called them right away, they refused to reverse the transaction or exchange the tickets for other ones. It was a terrible experience and completely unethical. Just so you know, this was for a game that's 60 days away - it wasn't like it was a last-minute thing where the seller could be hurt.

After writing a few reviews on different sites, they finally responded. I sent them the information I used to make my purchase, and they agreed that it wasn't accurate. They changed it on their website and gave me a full refund. Thank you, RateYourSeats, for having some integrity. I just wish their phone agent had treated me better when I called.

I recently purchased tickets from RateYourSeats.com for a concert that I was really looking forward to attending. Despite some negative reviews that I had read about the company, I decided to give them a chance. I made my purchase on a Thursday morning and opted for overnight UPS shipping, as it was the only delivery method available. My concert was on Monday in a different state, so I assumed that the tickets would arrive on Friday and I would leave town on Saturday. However, things did not go as planned.

On Friday morning, I received a notification that there was a delay in my delivery due to a "mechanical error." My tickets would not arrive until Monday around 7pm, which was after the concert had already started. I immediately contacted customer service and they assured me that they would help. They said that they would email me later with an electronic version of my tickets. However, I did not receive any email that night.

I contacted customer service again and explained that the tickets were useless to me because they would not arrive on time and I would not be in town. They suggested that I wait until the next day for updates on the delivery and that they would send me an email. However, I had already told them several times that I would not be in town on Monday. It is now Sunday and I still have not received an email. It seems like they just tell you what you want to hear to get you off the phone.

Overall, I am very disappointed with the customer service that I received from RateYourSeats.com. They seem unbothered and unable to provide a clear solution to a problem that is out of my hands. They also informed me that I cannot get a refund unless the concert is canceled, which is not what their guarantee states. I spent $300 on these tickets and I feel like I have been ripped off.

In conclusion, I would not recommend using RateYourSeats.com. Their overnight shipping is unreliable and their customer service is terrible. I learned my lesson and I hope that others will avoid making the same mistake.

I'm real disappointed with RateYourSeats (rateyourseats.com). Me and my friends, we were all excited to see a VT football game months in advance. We bought four tickets off this site for $400, which was a pretty penny. But then when we were waiting for them to arrive in the mail, they never came. Turns out, the company didn't give the right address to UPS, so we were sitting there waiting for nothing.

They said they were going to send new tickets, but they never did. And then to add insult to injury, 30 minutes before kickoff, they sent us an email sayin' we were out of luck! Like, what the heck? That's not fair at all. They tried to say that their terms of agreement meant they didn't have to replace "lost" tickets, but it wasn't even our fault they didn't send the right address!

We spent two days tryin' to get those tickets reissued, and the customer service responses were just awful. They were basically sayin' tough luck to us, and that ain't right. We paid good money for those tickets, and we were really lookin' forward to that game. I'm just real frustrated with how this turned out, and I don't think I'd use this site again after this experience.

I searched high and low for information about the box seats at BB&T Pavilion. The Ticketmaster website and the venue's website came up empty handed. I couldn't bear the thought of forking out a hefty $200 for a ticket and leaving thoroughly disappointed. Luckily, a bit of digging landed me on RateYourSeats.com and my night out would never be the same.

RateYourSeats.com not only showed me where the boxes were located, but it also provided me with a sneak peek of what was in store. I was so excited to discover that we would be seated in Box 3 and right at the very front too! The night was indeed remarkable. The VIP club was incredible and had such a fun atmosphere that we could not resist getting in on the action. With a waitress promptly serving us drinks at our seats, we had a night to remember forever. It was an absolute delight to escape the massive crowds and enjoy the blissful ambience of our exclusive seats.

I must say, I was impressed with RateYourSeats.com’s massive selection of available seats, which guaranteed that I got the best view and location in the venue. I loved the fact that it was such a straightforward process and all the information was laid out clearly to make navigation through the website a breeze.

All in all, RateYourSeats.com is a gem of a website that every event-goer must have on their bookmarks. The platform not only saved me money, but it also saved me from the hassle and disappointment that comes with buying tickets blindly. It goes to show that doing your research before heading out can save you from heartache and guarantee you an enjoyable evening.

I recently tried out RateYourSeats.com (or rateyourseats.com) and unfortunately, it was a pretty bad experience for me. I ended up paying a whopping $190 for seats that were originally priced at $26, which was already a pretty big shock. But it got even worse when I actually got to the concert venue and saw where our seats were located.

According to the website, we were supposed to be in a club section with great covered seats. However, when we arrived, we found out that the seating plan had changed because of some expansion work that was finished before I even purchased the tickets. As a result, we were stuck in the nosebleed section without any overhead cover, under direct sunlight. It was quite a disappointment, especially considering how much I had paid for the tickets.

Feeling frustrated, I decided to call RateYourSeats.com and express my concerns. Unfortunately, the customer service I received was poor at best. The representative that I spoke with seemed to have a major attitude problem and could barely be bothered to listen to what I was saying. It was a very unpleasant interaction, and it only served to magnify my dissatisfaction with the whole experience.

All in all, I would not recommend RateYourSeats.com to anyone looking to purchase tickets for an event. From my experience, it seems like they don't really care about their customers and will do whatever it takes to make a quick buck. If you want to ensure a good seat for a fair price, I would recommend looking elsewhere.

I got a'strange text from RateYourSeats.com, directing me to a chat. I connected and chatted with no less than 8 different people. They finally sent an email, insisting that the tickets had already been sent out. However, I received no such email, and naturally, I was very worried that I wouldn't have my tickets in time. 'RE SEND ME TICKETS!' I pleaded with the company, but to no avail. I was forced to turn to Ticketmaster to get my seats, and it cost me a lot of money in the end- $341.68 dollars, without a parking pass. Meanwhile, my same-seats at Ticketmaster were $140.17 with a parking pass- a HUGE difference in price!

People should only buy tickets from Ticketmaster- it's always easy to call them up, talk to a live person, or even go to the ticket office in person. I will definitely never use RateYourSeats.com again. Their method of operation is clearly a SCAM!

This website is not something I would suggest utilizing. At first, it looked fantastic due to the seat photos they provide; however, it took a turn for the worse once my payment was made. My buying experience soured within a mere 24 hours. It is a sly establishment that has intricate ticket transfers that require special tools and desktops to accomplish, and it is in great violation of Ticketmaster's transfer requirements. Moreover, they sneak in a considerable service fee on each ticket, totaling more than $60! Unbelievable! None of this is transparent, though.

I am struggling to obtain my tickets because I cannot complete what they are asking. Additionally, I am not receiving any support from their lines; no one picks up. I still cannot seem to get a reimbursement, and I am not pleased with their unethical business practices. It is crucial to avoid this organization because they are neither transparent nor reliable. Their reputation is poor, evident by their one-star rating!

I recently had an experience with RateYourSeats.com that left me extremely disappointed. I was browsing the site on a Wednesday morning and noticed a fantastic deal on a ticket for a Mariners game that same afternoon. Excitedly, I made the purchase and eagerly waited for my ticket to arrive via email.

However, despite my expectations, I never received any email with my ticket. After trying to call their customer service line and being put on hold for a whopping 122 minutes (can you believe that?), I decided to send them an email. Unfortunately, I never received a response from these jokers. I continued to call and email until the start of the game but to no avail.

As it turned out, two days later I finally received a response from them saying that they had in fact sent my ticket. But can you guess what? Nothing was sent! I was beyond frustrated and knew that I had to take action to get my money back.

I opened a case with PayPal but to my surprise, these punks on the other end disputed it and kept MY money! I couldn't believe it. However, I didn't give up. Since I paid with MasterCard, I decided to dispute the charge at my bank's level and now there's a FRAUD case open!

I strongly advise folks out there to steer clear of this site. It's totally not worth the risk of getting ripped off.

I recently tried using Rateyourseats.com (now known as RateYourSeats.com) to purchase tickets to a big event in town. Unfortunately, my experience was not a pleasant one.

When I received my tickets, they were not valid and I was not able to enter the stadium. Despite several attempts to contact the seller, whose ID is listed as '-', I was unable to get in touch with them. This was a big problem for me, especially since the seller had claimed that they could deliver my tickets on time. As a result, I was forced to miss the event entirely.

Given the fact that I had been scammed, I tried to dispute the charges with my credit card company. However, the merchant refused to issue a refund. Even after several long and frustrating communications, the company still refused to deal with the matter.

Overall, I would not recommend using RateYourSeats.com (Rateyourseats.com). The platform's 100% Buyer Guarantee did not hold up, and the company failed to offer any support or resolution when it mattered most. In fact, their actions violated consumer protection laws and left me with no choice but to take legal action. If you're looking to purchase tickets for an event, I would recommend using a different platform altogether.

Don't even think about using RateYourSeats.com! They advertise one thing and then sell you something completely different. Like, I spent an arm and a leg on two fancy-schmancy VIP seats in my own private box (y'know, so I could really ball out), and instead I got some crap about having to share it with EIGHT people. What?! And it's not like these tickets arrived on time, either. No, sir. It took FOUR WHOLE MONTHS, and then they showed up only ONE WEEK before the event. I mean, come on! Obviously they just wanted to catch me off guard and give me no chance to fix the situation.

So I get in touch with them on their little chat thingy, to ask what's up with the delay. They tell me not to worry, 'cause they've got some 100% guarantee or somethin'. But then they turn around and say they won't give me a refund, even though they sold me the WRONG TICKETS. And when I complained to them, they just tried to pin the blame on the seller. Like, ridiculous much?

And to top it all off, I found out later that this same kind of box through the actual venue only costs $175 per person! I mean, REALLY?! Talk about gettin' ripped off.

So trust me, people - STAY FAR AWAY from RateYourSeats.com. I'm telling everyone I know NOT to use them, and you should too.

I was honestly a bit worried about the refund process at first. It seemed like information was scarce online, and I didn't know whether or not I'd be able to get my money back after spending a pretty hefty sum on concert tickets. However, after reading reviews on here and scrolling through a couple Facebook posts, I decided to take a chance and try for a refund. What did I have to lose?

I sent two emails asking for a refund and gave them my contact information and details about the concert. I patiently waited for about a week and then I finally received an email about my refund order. I was so stressed out about it, but it ended up being a smooth process. The delayed processing times were the only hiccup, but it's understandable considering the amount of emails they must receive on a daily basis.

One thing to keep in mind is that their 100% refund policy only applies to events that are completely cancelled. If the event is waiting for a reschedule or something else, you won't get a full refund. It's definitely important to double check the status of the event before attempting to get a refund.

When emailing them, it's imperative that you provide a quick summary of the cancelled event and highlight their "Buyer Guarantee" policy. Most importantly, don't forget to include your contact information and order number from when you purchased your tickets. It's worth scrolling through your old emails to locate it if necessary.

All in all, everything worked out for me and I hope this review helps others navigating through the refund process. Don't be afraid to take a chance with RateYourSeats.com, they were able to provide me with a stress-free refund experience!

I, recently, got 4 tickets from rateyourseats.com for The Chainsmokers concert in New Orleans on Sept. 12th. The tickets were for my family, and I was so excited about seeing the concert with them. A few weeks before the event, I got worried about the delivery of the tickets as I had an awful experience with another ticket provider in the past. I emailed the customer support of rateyourseats.com to ensure the tickets would reach me on time. They assured me that the tickets would be delivered before Oct. 26th and also said that they have a guarantee in place. I was relieved after hearing this.

However, things did not go as planned, as the tickets did not arrive on time! I had to request the tickets via another email and finally received them in my email. With our planned day ahead, my boyfriend took the day off, and we all drove 2 hours to the venue with great excitement.

But, when we finally reached the event location, parked our car, and ran through the rain, our joy was short-lived, as our tickets were invalid! We tried scanning the tickets with multiple scanners, but they did not work. I tried calling the customer care number mentioned in the email, but it took forever to get someone on the phone. It was frustrating, as one show had already started, and we could not enter the venue.

Finally, after a long time, they informed me that they could not help me, and that they would launch an investigation into the matter. They also mentioned that it may take up to 6 to 8 weeks to get any updates and refund, if any. Additionally, they had a live chat feature, which was worthless, in my opinion.

It was so disappointing! I had 2 kids with me, who were super excited about the concert, and their day got ruined by this whole fiasco. We had to drive back home with dejected spirits, feeling heartbroken.

I would strongly advise anyone reading this to avoid this company at all costs! The whole experience was awful, the customer support was slow and unresponsive, and it was such a disgraceful experience. I wouldn't recommend rateyourseats.com to anyone.

I purchased 2 tickets for the Phillies Friday 8/25 from rateyourseats.com Standing Room Only. Never received tickets. Called customer service they mentioned they will not provide me a refund. They mentioned they sent the tickets 2 hours before the game. They have a refund policy of guarantee delivery or your money back

https://www.rateyourseats.com/is-rate-your-seats-safe-and-legitimate.php

Customer service didn't care & said your not getting any money back from us!

I bought some tix from this place for a Rangers-Yankees game that's comin' up. I got some seats in the outfield that were supposed to be close to the field, but the diagram they had up wasn't right. There's actually a bullpen in front of the seats, so they ain't as close as I thought they'd be. I tried to resell the tix on their site, but they wouldn't let me. I talked to someone on the phone and they said there wasn't nobody else I could talk to about it. So yeah, I'd say stay away from this place.

Bought tix for Kenny Chesney show before covid hit, but it got pushed back two years. Finally got to go to the concert and used rateyourseats.com to get our tickets. But when we got there, they said our tickets were fake and we had to go to guest services. What a bunch of BS! They said they have a 100% guarantee, but that's a lie. Been talking to customer service almost every day since then, but they keep saying they'll send emails that never come. They're just giving us the runaround and I don't think we'll ever get our money back. Gonna report them to the BBB too. Don't use this site, it's a total ripoff!

I'm real disappointed with RateYourSeats (rateyourseats.com). Me and my friends, we were all excited to see a VT football game months in advance. We bought four tickets off this site for $400, which was a pretty penny. But then when we were waiting for them to arrive in the mail, they never came. Turns out, the company didn't give the right address to UPS, so we were sitting there waiting for nothing.

They said they were going to send new tickets, but they never did. And then to add insult to injury, 30 minutes before kickoff, they sent us an email sayin' we were out of luck! Like, what the heck? That's not fair at all. They tried to say that their terms of agreement meant they didn't have to replace "lost" tickets, but it wasn't even our fault they didn't send the right address!

We spent two days tryin' to get those tickets reissued, and the customer service responses were just awful. They were basically sayin' tough luck to us, and that ain't right. We paid good money for those tickets, and we were really lookin' forward to that game. I'm just real frustrated with how this turned out, and I don't think I'd use this site again after this experience.

!

So, I recently had an unpleasant experience with RateYourSeats.com. Unfortunately, due to the virus, the game I had purchased tickets for was cancelled. Pretty disappointing, right? But what was even more disappointing was that when I reached out to the company about getting a refund, they claimed that the game was just "postponed". I don't think so! That's just a shady way to avoid giving refunds to people who were expecting to see a live event.

Honestly, this behavior feels like nothing but a scam to me. And you know what? I won't stand for it. I'm going to contact my attorney and see if I can sue this company for their unscrupulous business practices. I've already alerted everyone I know to stay away from RateYourSeats.com, and I plan on reaching out to my local TV show, Help Me Howard, to see if they can help me get my refund.

All in all, I don't recommend RateYourSeats.com to anyone. If you're looking for a company that's trustworthy and puts the customer first, this isn't it. Save yourself the trouble and find a better, more honest ticket provider.

So, I was super excited back in December 2019 when I bought a couple of tickets for a Post Malone show through RateYourSeats.com (or rateyourseats.com). But then, you-know-what happened and the concert got canceled. And now, more than a year later, I still don't have my refund in hand.

Let me tell you, the lack of communication from these guys is absolutely ridiculous. I mean, I get it, things are crazy with the pandemic and all. But come on, give me something. Anything. Instead, I just get silence and the feeling like they don't care about me or my money.

Needless to say, I won't be using them again in the future. If you're reading this, I highly suggest you look elsewhere for your event tickets. Unless you're cool with waiting forever for a refund and feeling like no one cares.

This place is a total ripoff! They took my hard-earned cash, a whopping $1500, and they didn't even give me the tickets I bought. They told me to wait a bit so they can send it to me later, but it never came. I swear, these people are nothing but crooks. They should get shut down for good! When I called them out on their bull, they got super defensive and kept telling me that I wouldn't get my money back for at least 8 weeks. Can you believe that?! And to top it off, they were so rude and unhelpful over chat. I wouldn't recommend this site to my worst enemy, let alone spend even one more dollar here. Stay away from this place, folks!

I didn't like my experience with RateYourSeats.com. I paid for my tickets in July and I'm still waiting for them to tell me where my seats are. They promised there would only be a temporary hold on my credit card until I got my seats, but now it's already October and still nothing. They did send me an email saying that they are legally obliged to give me the information the day before the game, but that's not good enough. I need to know now so I can plan my trip to the game. This is not acceptable.

I recently bought some tickets on RateYourSeats.com site for a concert that was scheduled for Mar 11, but unfortunately, it got cancelled. I was upset and called them several times to ask when I will receive my money back. Initially, they said it will take 5-10 days, then they extended it to 2-4 weeks, but now after 5 weeks, they seem to have given up on me as they won't even give me an estimated time anymore! This is very frustrating! I will recommend not using this dodgy website and sticking to the ones you trust. It's a complete waste of money and time.

I recently got tickets for Harry Styles concert next year, and decided to use RateYourSeats.com to purchase them. While I was excited for the concert, my experience with this website left me very unhappy.

One major issue was that the total cost of the tickets was not revealed to me until after I confirmed my purchase. This left me feeling like my customer rights of transparency were violated. If I had known the full cost beforehand, I might have reconsidered the purchase altogether.

Additionally, I found out the hard way that there is no option to cancel tickets, even if you realize only 10 minutes after the purchase that you made a mistake. This was extremely frustrating, as there was no supervisor to talk to and no solution to the problem.

To make matters worse, I was disappointed to see that they added an extra $50 to the price of a single ticket. This felt like a sneaky way to extract even more money from their customers, and I was not pleased with this at all.

Overall, my experience with RateYourSeats.com was poor and I feel like I had a terrible customer experience. I would not recommend this website to anyone, and if you are considering using it, make sure you are aware of their policies beforehand to avoid any surprises. It might be best to look elsewhere for your ticket needs to ensure a smoother process and better pricing.

So, I got tickets for the Doobie Brothers concert through RateYourSeats.com. Hyped to see the show, but it was rescheduled for over a year. Unfortunately, I won't be able to make the new date, so I reached out for a refund because their website promises a "100% Money-Back guarantee." But, the customer support team was super impolite and straight-up denied my refund request. They just said that I should try to sell my tickets online. Not cool. Save yourself from such trouble and avoid RateYourSeats.com!

I recently used RateYourSeats.com to purchase tickets for a concert. The experience was very disappointing and frustrating. Unfortunately, they took my money and didn't deliver on their promises.

What was particularly frustrating is that I didn't know that I needed a desktop computer to access the tickets that I had purchased. It wasn't stated anywhere on the site, and when I reached out to customer service, they were less than helpful. They simply told me that there was nothing they could do and that I had lost all of my money. It was extremely frustrating to think that my money had just gone to waste.

To make matters worse, their customer service was terrible. They were not very helpful when I reached out to them about my issue. They said that once I made a mistake, there was no way to retrieve the information. I couldn't believe it! I had lost all of my money as a result of their oversight.

In my opinion, a company like RateYourSeats.com should be sued to recover our money. We should consider filing a class action suit to see if we can force them to be more ethical. I am so disappointed in my experience with them, and I strongly recommend that others think twice before using their services.

In fact, I am currently in the process of turning them into the FTC for investigation. Who's interested in joining me? Let's hold them accountable for their actions and ensure that they don't continue taking advantage of people like us.

honestly. I've never been more disappointed with a website before. I was really looking forward to buying concert tickets for my favorite band, but when I tried to use RateYourSeats.com, everything just went wrong.

First of all, the website app doesn't work. It's slow, it's clunky, and it's really hard to navigate. I had to reload the page several times before I could even get to the ticket selection screen.

Then, when I finally found the tickets I wanted and tried to purchase them, the website informed me that they were no longer available. "Bummer - not available and someone else purchased them," it said. But here's the thing: they still charged me for it! I couldn't believe it. They took my money and gave me nothing in return.

I tried calling customer service several times, but they were no help at all. They just kept telling me that there was nothing they could do and that I should have read the fine print more carefully. I was so frustrated and scared - I couldn't believe that this was happening to me.

Overall, my experience with RateYourSeats.com was very, very painful. I wouldn't recommend it to anyone, and I hope that others will learn from my mistake. BE CAREFUL - this website is not what it seems, and they will take your money without giving you anything in return.

I bought my tickets for the Rod Stewart concert at DTE on RateYourSeats.com, and it turns out it was scheduled for July 23rd this year. Unfortunately, the concert has been rescheduled for next year, and I'm not able to get my money back. It's incredibly frustrating, especially considering all the fees I had to pay to this company just to buy the tickets. I mean, it's outrageous to schedule an event over a year in advance! I feel very ripped off and unhappy with my experience on RateYourSeats.com.

To sum it up, I don't think I will ever use this company again, and I warn others to be careful when buying tickets through them. It's just not worth the risk of losing your money and being left with an unusable ticket for a concert that is a year away. I hope that other customers have better experiences than I did and are able to avoid the disappointment and frustration I experienced.