Menu
For Business Write a review File a complaint
ra.solar Customer Service Phone, Email, Contacts

ra.solar
Reviews and Complaints

www.ra.solar

Learn how the rating is calculated

1.0 4 Reviews 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

ra.solar Reviews 11

ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

ra.solar I bought my solar system from ra

I bought my solar system from ra.solar 4 years ago and decided to add more panels to it last year. When I initially got the quote, it included batteries, but on the day of installation, I found out that PGE service wouldn't allow batteries. The system was installed a year ago, but there is currently no valid permit for the work, and the city hasn't inspected it. The monitoring hasn't been working for over 6 months, and for the past 6 weeks, I haven't had any power at all. It seems like Ra is a one-person operation, and it's impossible to reach anyone on the phone. I've been sending texts, emails, and the occasional voicemail (when the *** isn't full), but communication is almost non-existent. In short, I paid for the system in full, but it doesn't work properly, and getting any help from Ra is nearly impossible. I'm concerned because the system hasn't been inspected even after using it intermittently for a year.

Read full review of ra.solar
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

ra.solar I wanted to get solar put in for my house

I wanted to get solar put in for my house. I checked out Energysage and Ra Solar had good prices and fast turnaround time at that time. I've been working with them since the start of the year (2022) and signed the contract in March 2022. It's been stuck ever since... design issues (first design and revised design) took a few months to City. They've been stuck at this stage since June. I recently sent them a letter to cancel their service request and their work through Energysage. I haven't heard from them since the email. Throughout the process, I've had regular email check-ins with both *** and cc'd to ***. The responses were pretty quick at first, but then they became less frequent. In most of the emails, I always asked about the schedule, reasons for delays, scheduling updates, and design issues. The project was supposed to be done by June, but it's still not in the permit approval process. There are other reviews on yelp.com about this company.

Read full review of ra.solar
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

ra.solar Almost 7 years ago, we got solar for our house in ***

Almost 7 years ago, we got solar for our house in ***. Ra.Solar did it in under 5 days. We loved it so much that when we moved to *** almost 3 years ago, we wanted solar on that roof too. We called Ra.Solar expecting great service again. They completed it in under 5 days. "Okay, bring on the solar energy," we thought. Since November, we've been going back and forth with this company to finish the project, but it's still not done. Even though our solar can give us "free" electricity, we've paid PG&E at least $3,000.00 in electrical charges since then. We've contacted Ra.Solar many times, through calls, emails, and texts. We thought we had it under control, but lately, they haven't given us any updates. We just want our solar to work and not waste electricity. We have all the records to prove it.

Read full review of ra.solar
Hide full review
ComplaintsBoard
Y
Verified customer This review was posted by a verified customer. Learn more

ra.solar RA Solar is not the company to do business with

RA Solar is not the company to do business with. We contacted them in January. Everything went off without a hitch, panels got installed. A month later, I noticed one panel wasn't working. I attempted in vain to get someone to call me back, let alone come out and find out what the problem was. I posted a bad review on Facebook about my experience, and within a half an hour, the owner of the company called me. He came out, found out what the problem was, fixed it, and then gave me a credit for the system as it didn't generate what he told me it would. We decided to give him another chance as we wanted to upgrade the system and add more panels. He sent us a quote in 2020. We contacted him early in 2021 to get the work on the schedule. I have got nothing but a run around since. No contract. A date for installation, months in advance. I called the owner several times during that time period, asking for a contract and asking if things were on schedule, and was told every time that it was on schedule and that his office would send me a contract. We never got a contract, and hence installation day is here and nobody showed. If you want the run around and want to spend a lot of time chasing your contractor, this is the company for you. If you want a more professional experience, I suggest you find someone else. PS: I would give them zero stars if I could.

Read full review of ra.solar
Hide full review

ra.solar Complaints 7

ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar We paid for a solar system

We paid for a solar system. It hasn't been completed since the install date of 8. It failed city inspection twice and ain't working. We're currently paying for it and can't get a hold of anyone even before the covid 19 outbreak.

Read full review of ra.solar
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar I signed a contract with ra

I signed a contract with ra.solar on February 3rd for solar panels and battery installation. They said it would be done by 3/14/22. I gave them $1,000 when I signed and $15,192 for design and permits as per the contract. They claimed to have a design ready, but I haven't seen any permits yet. They kept delaying the installation date and finally said it would be in May. They always have excuses and rarely respond to my questions. And when they do, they just make vague promises about something happening eventually.

Read full review of ra.solar
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar ***, the owner of FREE ENERGY SYSTEMS, INC

the owner of FREE ENERGY SYSTEMS, INC., who operates as RA Solar, collected $38,800 upfront installation cost for the solar project for ***. USE *** financed the project through Energy Loan Network. After multiple attempts, *** and the RA Solar team cancelled the solar installation date for no good reason. I had to call them on the installation day each time to find out the installation would not happen. *** agreed to cancel my project and refund the $38,800 cheque to USE ***. The cheque he sent to USE *** did not clear after two attempts by the bank. *** cannot tell me when he will send a good cheque of $38,800 to have the loan paid off. I am filing this complaint to collect the $38,800 amount back from ***.

Read full review of ra.solar
Hide full review

Is ra.solar Legit?

ra.solar earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds ra.solar to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, ra.solar is known for their high standards and safety. If you're thinking about dealing with ra.solar, it's wise to check how they handle complaints.

We found clear and detailed contact information for ra.solar. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ra.solar has claimed the domain name for ra.solar for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Ra.solar has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Ra.solar has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While ra.solar has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ra.solar protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to ra.solar has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar Date of the final transaction: August 19

Date of the final transaction: August 19. Amount paid to Ra Solar $13,930. Ra Solar installed solar panels on the roof, but the installation was faulty. The roof is leaking and water has entered the surrounding area. There is a water stain observed. The leak is directly coming from where the solar panels are located. I requested a roof repair on November 12th. The CEO scheduled a repair date for November 24th, but the technician called in sick. They said they would reschedule for the following week (week of November 29th) and let me know, but they never did. I have tried contacting Ra Solar and the CEO through phone, text, and email, but I have not received any response. It has been 3 weeks since the initial request. Delaying the roof repair will likely cause further damage to the interior as the rainy season is approaching. I need the roof to be repaired as soon as possible.

Read full review of ra.solar
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar We hired RA Solar to install solar panels & a home battery for ** in Sept 2020

We hired RA Solar to install solar panels & a home battery for *** in Sept 2020. They installed the *** battery and were supposed to apply for the *** Self-Generative Incentive Program (SGIP), worth $16,194, as soon as the installation passed inspection. We are now at the end of January 2023, more than 2 years after it's been installed, and RA Solar has still not sent in the application for us. The owner of RA Solar, *** , had assured us in multiple calls and emails, both to us and PG&E, that he would take care of the application. We filed an extension last year after our initial application deadline passed and we received a new application due date of March 2023. Unfortunately, we are not allowed to file the application ourselves. It has to be done by the installer. But the installer continues to ghost us and we are at risk of losing a sizeable credit of $16,194. The credit incentive was one of the main reasons why we decided to install the home battery, otherwise the cost would have been prohibitive.

Read full review of ra.solar
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar I asked for a solar design for my rooftop from ra

I asked for a solar design for my rooftop from ra.solar on June 13, 2022. I looked at a few proposals and chose Ra Solar for the job. Before the solar installation, my house needed a new roof. After getting the bids for the roof, I scheduled the project and paid Ra Solar a deposit of $11,680 on July 15, 2022. I also told them that the roof would be done by August 15, 2022. They said the installation would happen on August 30 and 31, 2022. But on August 30, 2022, the CEO of Ra Solar called me and said he wanted to delay the installation for 30 days because of some customer issues. I reluctantly agreed to the new dates of September 29 and 30, 2022. On September 29, 2022, two guys from Ra Solar came to my house at 10:00AM PST. They said they were starting the installation and stayed for about 5 hours, leaving at 3:00PM. All they did was put a plastic box and some electrical wire conduit on the outside of my garage. One of the guys came back on September 30, 2022, at 10:30AM. He put some railing on the roof and finished at 1:00PM, saying the system would probably be installed on Monday, October 3. I called the CEO several times last week. I also responded to customer support at Ra on October 5 and 10, but got no response. This company seems really careless or like they're running some kind of scam with creditors and equipment. I want a refund because they didn't actually deliver the system.

Read full review of ra.solar
Hide full review
ComplaintsBoard
H
Verified customer This complaint was posted by a verified customer. Learn more

ra.solar I'm really worried about being scammed

I'm really worried about being scammed. I bought solar panels from Ra Solar in May 2022 and paid them almost $10000 as a deposit and for the design. Their communication is really bad and I don't trust that they will actually follow through. I signed a contract in May 2022 and tried to confirm the initial installation date for October 10, 2022. Ra Solar confirmed this date, but on the day of the installation, they told me that the solar panels were out of stock, even though I had just received confirmation. They rescheduled the installation for December 8, 2022. As the date approached, I sent several emails and texts to Ra Solar and the owner to confirm the installation, but they often didn't reply for several days or even weeks. Eventually, Ra Solar confirmed the new installation date. On December 5, I tried to confirm the installation again, but the owner said he had poor cash flow and wanted me to pay the panel distributor directly for the solar panels. He said he would send me the invoice from the distributor that day, but I never received it. The night before the second installation date, they said there was a chance of rain and the installation might be cancelled. The next day, no installation took place. I expressed my frustration with Ra Solar's lack of professionalism and asked for a refund. The owner, ***, convinced me to let him finish the job the next day and asked me to pay the remaining balance of $3500 upfront. However, according to the contract, only $2034 was due at the time of inspection and $1034 at the time of panel turn-on. The next day, I received a message saying that the installer's van had broken down. Over the next four days, he made many promises to call me, but never did, and gave several excuses for why he couldn't call. Since then, he has been impossible to reach.

Read full review of ra.solar
Hide full review

About ra.solar

ra.solar is a reputable and reliable solar energy company that has established itself as a leader in the industry. With a strong track record of successful projects and satisfied customers, ra.solar has proven its expertise and commitment to providing high-quality solar solutions.

The company's team of experienced professionals possesses extensive knowledge and skills in designing, installing, and maintaining solar energy systems. They have a deep understanding of the latest technological advancements and industry best practices, ensuring that their customers receive the most efficient and effective solar solutions available.

ra.solar takes pride in its ability to deliver customized solar solutions tailored to meet the unique needs and requirements of each client. Whether it's a residential, commercial, or industrial project, the company has the expertise to design and implement a solar energy system that maximizes energy production and cost savings.

One of the key strengths of ra.solar is its commitment to using only the highest quality solar panels and components. By partnering with reputable manufacturers, the company ensures that its customers receive durable and reliable solar systems that will generate clean energy for years to come.

In addition to its technical expertise, ra.solar also excels in providing exceptional customer service. The company takes a customer-centric approach, working closely with clients to understand their goals and objectives. This collaborative approach allows ra.solar to deliver solutions that not only meet energy needs but also align with the aesthetic and functional requirements of the project.

Furthermore, ra.solar is dedicated to promoting sustainability and environmental responsibility. By harnessing the power of the sun, the company helps reduce carbon emissions and dependence on fossil fuels, contributing to a cleaner and greener future.

Overall, ra.solar is a trusted and reliable solar energy company that offers comprehensive solutions, exceptional customer service, and a commitment to sustainability. With their expertise and dedication, ra.solar is a top choice for anyone looking to harness the power of solar energy for their residential, commercial, or industrial needs.

Overview of ra.solar complaint handling

ra.solar reviews first appeared on Complaints Board on Jul 25, 2023. The latest review I bought my solar system from ra was posted on Aug 6, 2023. ra.solar has an average consumer rating of 1 stars from 11 reviews. ra.solar has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. ra.solar Contacts

  2. ra.solar phone numbers
    +1 (800) 804-7958
    +1 (800) 804-7958
    Click up if you have successfully reached ra.solar by calling +1 (800) 804-7958 phone number 0 0 users reported that they have successfully reached ra.solar by calling +1 (800) 804-7958 phone number Click down if you have unsuccessfully reached ra.solar by calling +1 (800) 804-7958 phone number 0 0 users reported that they have UNsuccessfully reached ra.solar by calling +1 (800) 804-7958 phone number
  3. ra.solar address
    2055 Lombard St Unit 470517 #470517, San Francisco, California, 94147-3007, United States
  4. ra.solar social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.