Protect My Car
reviews and complaints

Everything that they don't cover at all is the most important part in any car like mufflers and cadillac convers wear and tear of part fyi that every part on every car why pay 180 bucks to just have them pay for a 25 to 50 oil change when you really need a strut or shocks and meny other parts that they won't cover at all this place sucks alot I've never used my policy yet still in the waiting period but just reading the book is bs I have ox car car and I'd give them 10 stars bc they cover everything pmc doesn't minus tire and oil changes with are very minimal to pay for compared to a struts or even shock and they fact pmc doesn't cover the fuel filter is dumb whats the point of having pmc when you have to pay for 600 timing chain bc of wear and tear u have to pay for it plus the labor when alot of ppl just don't have the money to do so this company is a straigh up rip off scam they just want to replace little to nothing but charge alot for a little makes no sence if u wanna throw ur money go to pmc how would you feel after pay this company three mouths of payments to find out you need to use the coverage so u do so and after everything is done and you show up to get ur car and they tell you have to pay for all of it or 95 percent when all they payed was maybe 50 100 bucks or u get their and get told they won't cover anything that was fixed or done and now ur left paying out the *** the whole reason u have this coverage stupid and if this company don't have the Complaintsboard.com backing them up then its not worth my money to spend here I should never started this all bc they will cover 3 oil changes a year stupid waste of money

I just made a phone call to Protect my Car to get a quote on an extended warranty for a used vehicle I just purchased. I regret not remembering the name of the associate I spoke to for this phone call but I was actually pretty pleased with the quote I was given. I have been shopping around and it was the best option so far for the price. Still I wanted to shop around a few more companies to make sure I explore all my options so I expressed to him I wasn't going to commit to him that day with purchasing a plan but I began to thank him for all his time and information that he gave to me to help me make the best decision for me. He began to become more agitated that I didn't want to commit to purchasing a warranty today and kept asking why I was "skeptical" and I told him because I had gotten another quote earlier from another company offering about the same coverage at a cheaper rate and I just wanted to be sure I get the best offer and coverage combined. He interrupted me multiple times and his tone in voice became more aggressive. He ended with telling me "you know what I think, I just think you are trying to trump the dealership by shopping around for a cheap warranty". I was very stunned to think that an associate could get so upset and aggressive over the phone with a possible customer that, before all this I most likely would've came back to purchase a warranty with this company. Unfortunately, this associate has for sure made up my mind about taking my business else where but I am bummed because it was actually a great coverage plan for not bad of a price, that even offered a few more things that other companies didn't. I just wanted to explore all my options first. Very disappointed and dissatisfied this happened.

PMC has taken excellent care of me. First my transmission went out & they covered their part of the total cost at 75%. My vehicle was repaired and paid for within 2 weeks, I had no problems getting everything taken care of through the company. Years later while still a PMC Customer my engine gasket blew. My car is just getting old. As long as you stay on top of your oil changes and manufacturer's maintenance schedule doing everything possible to keep up with the repairs and needs of your vehicle. There should not be any problem getting engines fixed as well. Thanks to people like Victor Gar*** and most importantly Jason Pier*** (The best supervisor in the claims department and overall professional and exceptional at his job & knowledge of vehicle maintenance and warranty contracts all around.) Because of them, Jason and Victor; I was able to get my engine fixed as well. If it weren't for Victor and Jason in the claims dpt. I would have left the PMC group, but thanks to them helping me with getting my new engine and labor cost taken care of; I will remain a PMC Customer for life! Sometimes it just depends on who you talk to and what they can do to help. My original case workers were not very helpful, however after Victor and Jason got involved, I was taken care of and treated respectfully and professionally and most importantly they fulfill my request for assistance in a timely manner and because of certain people like them in the company, I am able to appreciate everything Protect My Car Warranty has to offer its customers with a 5 star satisfaction rating. I would highly recommend this warranty company to anyone who has a used vehicle and requires continual maintenance on that vehicle. Not to mention the free oil changes, tire rotations and other minor maintenance needs they pay for throughout the year without any complications or hidden demands is a huge plus!

THEY ARE TERRIBLE! They never answer the phone. This went on for almost two weeks! So for almost 2 weeks my car sat at the mechanic untouched! The online portal is down at the moment. So I called the sales line and the hold time was still a wait, but they DID ANSWER, go figure. Rep said theyve been hit with COVID again blah blah blah. When the mechanic was finally able to get someone they said the needed pictures of what was going on so they tore down the transmission and took pictures and sent the report. Then PMC sent an inspector to do the inspection. Days later the claim was DENIED because they didnt recreate the problem before it was to run down for pictures. However, at no point, did PMC request that. Why did they even send an inspector first is the problem had not been recreated? The mechanic said that someone was going to call me right away, so they were told. I never put my phone down and it never rang. I get a voicemail with a message to call his direct number and that he would send an email immediately following the call. I called the number he left and it went straight to a on one with no message and no way to leave a voicemail. He also never sent an email. No surprise there either! I didnt know you can call a number and it never ring, I googled it and there is a way to do it. Apparently, its popular so you can notate or tell someone you called but no answer. At one point I called the roadside assistance number and she gave me a number thats not listed on the policy booklet or website. That was a long hold as well. That lady that answered after we went back and forth and I had to go over everything yet again, she gave me a preferred number thats not listed for me to have. Guess what, nobody ever answers that number either! So into week 3 now, and completely paid for by us, my transmission is being repaired. Stay away from this terrible company.

This summer my minivan broke down in CT, some 500 miles from my home in Pittsburgh, Pa. I spent nearly three weeks stuck there as I battled with PROTECT MY CAR as they tried, repeatedly, to deny the claim based on fraudulent practices. They were ultimately revealed to have uploaded an image of a DIFFERENT CAR'S ENGINE in an attempt to justify denying what was ultimately a $4,000 repair. That's right - after the inspection, which did not happen until a full WEEK after the car was reported to the company, showed legitimate damage to my engine they would have to cover, they uploaded a single photograph of a rear-wheel drive engine with oil all over the place, claiming I had neglected to maintain the vehicle. Luckily my mechanic was shown the photo and said THIS IS NOT EVEN HER CAR. I believe they flagged my file at the beginning knowing I was stuck out of town and figured they would wait me out. I ALSO contend they use this stock image anytime they feel like denying a claim, especially a substantial one. I have never been treated more poorly in my life by a corporation. The claims adjusters gas lighted me at every turn. I was kept away from my children for nearly 3 weeks, spent countless house on the phone (often on hold), and then had to spend hours explaining why my car's injuries did NOT fall under any of the categories used for denial. I had faithfully paid my premiums for nearly two years leading up to this. Even after the fraudulent photo was revealed, not once did anyone acknowledge that this had happened or offer an apology. I should have every penny I ever paid this company refunded. The stress and anxiety this caused, the disrespect I was shown, the time I lost, the inconvenience I experienced, all of it should be recognized and I should be compensated. The car was ultimately fixed, but I went through hell to have it done. My claim was finalized on Friday, July 1, 2022, and I am now working on the horrible process of cancelling my plan.

I purchased this car 3. Everything was fine until the end of February - March this year when I had difficulty steering my car so I took it to the GMC dealership in Watertown, CT, They said from the sound the car was making it was probably the steering pump. After they checked it out they said the power steering, the hoses, and the rack and pion needed to be replaced. Protect My Car sent their investigator out who said, :"no, only the power steering had to be replaced". I was informed my Protect My Car that the car had to be removed from the dealership to PEPBOYS at 1000 New Bertain Ave, in New Britain. Pepboys said it would cost me $100.00 to have the car towed to their place. I had my AAA and they towed it for me under that coverage. . Protect My Car said thet would not pay for it being at the dealership, and of course I had to pay for theirn inspection. When PEPBOYS got the car they agreed with Protect MY Car that it was just the steering mechanism and how the Dealership were only out to charge the customer as muhg as thety could. Pepboys had my car for several days and Protect My Car did give me $50.00 back for some of the money. I picked up the car and noticed it was difficult to steer. I called them and was informed it will take some driving time to allow the system to work smoothly. I broke my foot (right) and could not drive for a couple of weeks and when I did, around May 6th, the steering was as bad as it originaly was. I called Protect My Car and they said to return it to Pepboys. I immediatelty took it over to them and they said it sounded like the "refurbished pump" was bad. I took the car back 5/10 and told them I was moving out state and needed the car back quickly. Bottom line, thet replaced the rack and pinion, hoses, compressor for air conditioner, and power steering after eight days. The car sounds and drives no different. I had to move cross country without may car or any of my belongings. So what do I do now.

Douglas H. I agree with everything these customers are saying. I purchased this warranty in Dec. 2022. I'm just now using it . I put a claim in on Feb.13, 2023. I was hearing a knocking sound in the rear. So I called Pmc and told them what was going on with my car they told me to take my car to any place I wanted to. So I did I went to the dodge dealership. I told them the problems I was having with my car. The service manager informed me that they would have to run a diagnostic test. I then called Pmc back to let them know this. They informed me to tell service manager to call them back with the diagnosis. I told Pmc that I'm leaving my car and I would need a rental car. They told me to get the rental and they would pay $30.00 a day. So I gave dodge all my info. They told me they would be calling me in a day or two for results of the diagnostic test. The second day they called me and told me my car need motor mounts and the check engine light was coming from a bad EVAP sensor. So they said they would be reaching out to PMC before they could start repairs. The next day PMC called and said the dealership notified them of the problem. They then told me in order for them to fix my car I had to send service records like oil changes , brake work, or any up keep to the car. So I asked them what does service records have to with my car getting fix. So I'm going back and forth with these people. So I emailed the info that I had , my claim person received it and told me what I sent to him was fine and that he would download it to my file and he would call the shop to tell them to start work on my vehicle. It's been 9 days and I haven't heard from my claims person. I've been calling and calling and sending emails and leaving phone messages no response. On top of that remind you that I'm still in this damm rental car. The service manager is trying to notify them he said he's on hold for hours. This is poor business. Do not get this warranty! Lawyer will be notified.

I been contracting with protect my car,yrs now.I always maintain my car well I thought if I nee something serious I'm protected.now can't pass emission code for timing chain.I call spoke to a rep told them Im putting my car in shop Monday she notated it. Advised me of a turo rental got a rental .Car in shop mechanic spoke with claims dep and said if he fix this problem it might not be the timing chain he gives him the go to fix it. He said if shows up after fixing it call us back mechanic test it after that the timing chain jumped again he informs how rude the representativs were he hung up he eventually talk to someone polite they inform him they have to send out an inspector, he comes that Friday the 11th my mechanic calls me everything went well he's a'lot nicer I'll know 14th to Gon and finish.I get a email they can't fix my car until I give them 12mnth history of my car. I ask? yall pay it shouldn't y'all have documentation joe says no we just cutt the check so why y'all don't just cutt the check now that it's serious. I summit all paper work 7thday now my car still in shop I'm still paying a rental they only cover 3 days now and only pays $30 ain't no rental place u can only pay $30 .u get in an accident allstate Gon pay whatever not them the representative was so rude they say the rental on u ;yeah we will pay for 3 days if approved smh.I just need my car I'm losing money now.Monday the 14th calling stilling under investigation 15th still investigating so now they really trying to come up with something now they don't want to pay now 16th call one of the reps say ur bill past due if they do approve ur car their not gonna do it until bill paid bill was just due on the 15th it's just the 16th okay it paid take my $ now get call 17th denied going back and forth so many poor *** excuses so it's my fault now smh.. I'm stuck paying for everything. their not out to protect their all about taking ur money they don't ask for 12 mnth history when it's time to pay.

Protect My Car has not been transparent or truthful in their practices. Multiple agents will tell you different things. Necessary communications are not done in A timely manner. The vendors they work with sends out bad parts and it takes up too nine days for service department to receive parts. At that point rental coverage has absolved. Customers lives are not taken into consideration. Will prolong process of repair to get A cheaper rate when service department has part on site. This results in more time the client has to use A rental. After paying the $200.00 deductible still was left with A $700.00 hundred dollar car rental bill. The same day I tried taking my vehicle home the transmission failed and had to be sent back with tow truck 30 mins later, Resulting in me having to get another rental that they are trying to once again have me come out of pocket with more money. At what point do they take responsibility for the situation and rectify what has happened. This is has been an overwhelmingly exhausting, damaging and disgusting situation. My truck has been in the service department since 7/5 up until presently today 8/27. Transmission was delivered on 8/26 was told from the service department now my vehicle will not be ready until 8/30/22. Through this ordeal Service department had to perform 3 way calls because no one was giving the same answers and no communication was happening unless I the customer was initiating it. I became the middle man in A very messy and stressful situation. What has been done to me is very unethical and goes against my consumer rights. Why was I not given the option to go with the transmission available at the service department when the transmission was covered within the limits of my contract? Why is no one trying to escalate and rectify the situation. But then the only call I have received was yesterday when they wanted to also collect payment on the warranty contract. Would not recommend this company to anyone unless you have endless amount of money to give towards car repairs. I feel completely taken advantage of.

The warranty company helps ease the stress of the up front cost of multiple repairs in the past 12 months to a 17-year-old van that I purchased 18 months ago.
The customer support representative (Debbie?) was understanding and helped me as far as she was able.

When I completed a survey, I began a process of analyzing my relationship with my warranty company. Their guidance led me to analyze my relationship with my mechanic. And that led me to think about my initial decision to pay a warranty company to help with car repairs.
I do not use, do not understand, and have no resources to help me with the process of learning to use PMC's reward system. I have previously investigated other companies' reward systems and determined that most rewards are not interesting to me.

This has helped me decide to end my relationship with PMC. I am disciplined enough, and have had enough experience to know the value of setting aside the money I normally would pay PMC. Saving my money will help me pay for repairs and, as I said in the beginning, the difference was minimal between what PMC contributed to my car repairs and the aggregate of what I paid monthly to PMC.

I appreciate that this service is available for people who are not ready to save money on their own, without someone helping them. In general, PMC's assistance was helpful to me for a certain period of time. It does feel like a risk to end my relationship with them. But there are other warranty companies, so if I discover that I still need the support of a warranty company, I will research one that suits me better.

I signed up for this service when I called a number that had previously been assigned to, and was still listed as, a T-mobile customer support line. I was confused, my life was in turmoil at that time, and I was just going with the flow. I decided to purchase the warranty, despite the questionable strategy for attaining new customers, because my car was old, and having a warranty company was helpful for that period of time when my mind was clouded by tragic life events and poor discipline in my personal life.

Beware of PROTECT MY CAR EXTENDED WARRANTIES.This a RIP-OFF Company.Yes they will pay for tow,gas,battery boost and small things.They will Not Pay for covered repairs on Engines or Transmission Jobs... They will find any excuses to not pay. My case involved a 2015 Nissan Rogue.I Had all Power Train extended warranty. Covered Repairs for Engine,Transmission ,Front axle ,Alternator,Air Cond. Compressor, etc.. On the way to have a regular oil change i heard a whining noise from under the vehicle and i told the dealership advisor to have it check. He mentioned the the noise is coming from the Transmission and I gave him the Name and phone number for claims. He told me he will call later and i went home.I received the phone call in afternoon and told me to bring the vehicle back tomorrow at 10 am because a Company Claim inspector would check the car.I did and the next day the service writer told me to take the car back home because he had to fax all services done on my car to the main office in Florida. After a few days i started calling and the Florida office told me that the Claim rep was sick.Called back again a few days later and he still did not show..Called next day a finally spoke with Victor,He told me that i was NOT covered because i took the vehicle home and i made the things worst.Hi told him that nobody told me to leave the car to the dealership not the service writer and not the Claim inspector when i was there waiting.So next day called again Customer department and spoke with Ms Brandy and explain everything to her and she told me that she will call Victor and see what she can do and call me back by 4 pm.Never happened.So called back next morning and spoke with some body in claim dept. He told me that because i did not service the transmission at the dealership interval mileages i was not covered. That's a new one. I told him that the reason Victor declined to cover the repairs was that i took the car home. So he start talking about that i had to service the transm and the *** that invented. Like"read the warranted, so I told him"""I do not want to know your name because i got to tell you Go *** yourself and i will report your company to Complaintsboard.com/Rip-off web site/ Facebook And All the Scam sites i find on the web."And this is my story if you want more info call the company.

DO NOT PURCHASE A POLICY WITH THE COMPANY! I bought a policy 0n 7/3 and my first claim for repair has been denied. I drive a Honda 2012 Pilot. It was purchased new and has never required any engine repair in the past 9 years. On 9/19, I was away from my home but still within the city limits. The engine did not want to accelerate when I started the car and it was running rough. I drove straight to the nearest and only Honda dealership in the city, which was only 7.8 miles from where I had parked. The service technician called to report a misfire in Cylinder 2 and there seemed to be excessive oil consumption. This happened suddenly! I had just had the timing belts and spark placed replaced at the 100,000 mile service in December.
A claim was filed from the Honda Dealership. Protect My Car (PMC) sent their own inspector to access the situation, saw the damage to the engine and denied the claim due to exclusion #8 of the policy which states: "Due to any BREAKDOWN which is caused by any repair when the purpose is to raise the VEHICLE'S engine compression or to stop excessive oil consumption." That is a false accusation!
I have all 9 years service records for this car. PMC required the past 12 months records, which the dealership sent to them with detailed description of each item that was serviced.
When the claim was denied, The service technician from the dealership and myself, called to ask for an explanation. The service technician has the recorded conversation with Mr. M. *** of PMC who stated that the parts were not covered and gave exclusion #8. In the contract, on page 6, the COVERED PARTS regarding engine components, the cylinder block, cylinder heads and all internal lubricated parts within the engine including: Pistons and Piston Rings are listed plus numerous other essential parts. The service advisor and I have asked to speak to a supervisor and neither of us have received a phone call.
In December, I replaced the timing belt, spark plugs and all other things required for the 100,000 mile check-up. The engine has required no other services until now and my claim is DENIED. This company is selling false service when the terms of the contract are not met! I do everything in good faith concerning my business and property investments but have been deceived by Protect My Car.

My car has been in the transmission shop for approximately three weeks, Awaiting a replacement of CVT to be delivered the expected day is August 9. Therefore I called Protect my Car they stated they found a transmission, and the next day I receive a call saying they didn't have it anymore. However, I called the transmission shop and was told if they just cancel the CVT from coming this will be the third time they have done that .Because he was told one was coming, and they call him back and said no that one wasn't coming, and given him some tracking numbers and than called back and said they lost than one as well.Besides this company will only reimburse you for a rental car..I have called every rental car in the state of Louisiana and unfortunately, the prices are unbelievable to rent due to a shortage of cars. On 7/27 I contacted Protect My Car again l called from my original phone number they have programed in the computer and I was put in a queue waiting for 22 minutes, I waited and decided to call back using my another number.
The manager name was Nathan who i spoke with on the phone, He didn't recognize the number i was call from. So I introduce myself to him and his reply was I dont see a claim did you have the shop call us. A moment of silence and he was able to pull up the contract. i inquired about the CVT that they supposedly have purchased and was told the expected day of the CVT replacement is August 9, I stated to the Mangaer at Protect My Car the transmission shop do not have loaner cars, and i have to work and my child will be starting school and i need some transportation to get around he stated to me why don't you uber myself around and what would you have done if you didn't have this policy.I stated to him if I didn't have this policy I would have traded in my car and purchased me a new car, I stated this was the worst mistake I have ever made purchasing a policy from Protect My Car. I still have a car note in addition to that, I'm still paying for this policy I would never recommened this company to anyone , please take your time and research every company reviews before purchasing anything. I'm a member of the complaintsboard.com as well. In addition to being CSW I will be reaching out to the complaintsboard.com in person. Protect My Car isn't who they say they are please stay away from this company. Unfournately, I called Protect My Car 7/28 asking about the tracking number and was told they wasn't given a tracking number because the vendor they are getting the CVT from don't give out tracking numbers.I was told today that the CVT will arrive the third week in August, which will be August 13, there is a loop hole somewhere in this company, Anything you purchase comes with a tracking number. I just cant believe Protect My Car.

I purchased a plan on 5/26/2022 and 50 days later I called to file a claim and express concern about package I was paying on(app 15 June). I originally discussed plan where I would pay 25% and they would pay 75% of repair. I received paperwork for the 50% 50% plan. I had the representative to pull the original call. He said he did and decided to honor the original 75%25% plan per our conversation(via Tel). They 1st offered to refund my pmts and disregard the claim. I voiced my concern and the Representative advised he would honor the 25%75% on this claim and after complete I would have to start over paying the additional amount for the 25%75% plan. I filed the claim for valve cover gaskets and oil pan gasket. and was eventually denied because of build up of oil and grime saying no way it could build up in 45 days. In my opinion and common since if oil gets on something today and you drive through a dusty space there is going to be grime buildup. They refused to hold up there side of the agreement. even after they got report from inspector they sent out, they were still asking for service reports from dealership. I provided that info and after calling back several times. A different Adjustor took the call and told me I was denied. Because I was trying to get approval today, so that the repair shop could go ahead with the work. He decided to turn down the claim after looking at it for 30 seconds. just found some wording in the report and went with that. They talk professional but the business activities are shady as hell. If I could give them an 0 stars I would. They should honor their obligation and pay their 75% of the charges. Approximately $750. According to Darchelle D. of Protect my car, the total bill was a little over $1000. I had called multiple times and put on hold for hrs waiting on someone to answer. I spoke with several employees to include Austin, Byron Bryant, Joe, Demarian, Quanisha Luke2othrs still waiting on call back from Darchelle&Demarian

Today, this morning, 3/14/2023 at 9am. I was at *** thinking that I was gonna get services done to my car. We was on hold for over an hour on the *** dealership phone line. I actually had them on my phone as well, being hung up on 3 times back-to-back and the timer starting back over, putting me in the back of the line again, saying I had 37 minutes left for a hold, then it went down to 1 minute and then back up to 44 minutes remaining on hold. When a representative finally answered the call for the service advisory. We were told that my policy was canceled on February 2023. I was not aware that my policy was canceled. I didn't even know it until I pulled up to get my car worked on the day of, they told me it was canceled due to a non payment, but, that's ridiculous because I have auto pay. If that was the case, then why didn't I not get a letter in the mail or email stating that non payments wasn't made since November. Also, why would I be waiting at a dealership for over 2 hours if I knew that my policy was canceled. Makes no sense. The manager that we spoke to was so, rude towards me. I was trying to explain to him, that I'm on auto pay and that I wasn't notified about the non payment. He said, I was notified and they kept telling me about the non payment, and he wasn't going to argue with me or go back and fourth with me and there's nothing he could due, since it was canceled. I explained to him that, that wasn't what I was doing, instead, I was trying to get an understanding on what happened and he refused to assist me. If he wouldn't have gotten rude with me and actually tried to help me, instead of trying to get me off the phone, then, he would've knew that I was willing to call my bank to see what was going on and if this was the issue of a non payment then, I would paid whatever was due, right then and there with NO PROBLEM. He chose to cut the conversation short, after us waiting for help, for over an hour on hold. So now I'm making a complaint.

This company replaced my transmission and transfer case in Summer '20. I picked the option w/a warranty for the life of my contract. So I had my SUV towed to a trans. shop after experiencing some car trouble on 3/21/22. The shop informed me that it was my transfer case. I immediately knew it would be covered. So my claim was submitted 3/22/22. The adjuster came out 3/24/22. After not hearing from PMC, I reached out to them various times until 4/8/22. Agents were telling me everything looked good. All I needed was my oil change records. I gathered those and submitted them. I was later told by Bre H the transfer case was covered by the warranty and to allow the parts vender and my shop discuss the matter. Days passed by and the shop stated they had not received a call from the vender. Upon calling back and getting another representative, they informed me that Bre H misinformed me. Only my transmission had the extended warranty. This made no sense to me! Why would I approve an extended warranty for only the transmission when I had both replaced in 2020? I later found out that I didn't need the oil change records and was waiting on my adjuster (whom has been out of the office for an extended period for a family emergency). My claim was basically being bounced around between several people while he/she was out. Again, several agents gave me the impression( this claim was good to go. I had to make all the calls to stay informed. I never received a call from PMC about my claim. I was doing all the research and calling them. No one was taking the initiative to take on my case and properly follow up with me as promised. I called every day the week of 4/4/22, I got the run around all week. On 4/8/22 they basically said after my SUV was sitting at the shop for basically 3 weeks they decided to deny my claim. They stated I drove my vehicle to the shop. That was false. There was so many errors. I was blinded sided. Now, I am stuck to figure how I can get my vehicle fixed.

I purchased a Protect My Car warranty 8/10, at which point I was required to wait 30 days or 1K miles, whichever comes first before use of the warranty. I pay $133 per month. April 21st, 2022, was the initial appointment. 4/21, 2022, Gillman Acura performed a diagnostic on my MDX and provided feedback on repair details and costs. Protect My Car was notified the same day of 4/21, of all recommended services. I was then told, an Inspector was required to confirm repair recommendations before a claim could be processed. The car was brought back on 4/26 and left in the care of Gillman Acura on 4/26, 2022. Service records were requested as of 4/27 via Protect My car; no detail of specific type or kind stated. I emailed the service records 4/27, and was told all Service Records were approved. As of today, 4/28, I was instructed to forward the same email again, to another part of the claims team. After speaking with the Claims department, I was told by alleged Manager that my claim is denied for repairs due to lack of Service Records. After placing two follow-up calls, I was told both agents were Supervisors and any further assistance was refused. No maintenance has been performed on the vehicle since I've owned it other than two oil changes, one of which took place recently on 4/21/2022 by Gillman Acura. All other service records were provided at the time of request. I am seeking cancellation of warranty, as well as a reimbursment of the last two months of the warranty payment, as I have not received adequate service within a reasonable timeframe once requested documents were provided. Claims Manager states only Carfax was in email body, when attachment was forwarded from originial email. This was not only unprofessional, and a waste of time, but also resulted in time spent away from work and lost wages. Protect My Car did not fulfill their obligation and will now be held fully responsible for the decesion of Claimant Manager acting solely on behalf of company.

I purchased the extended warranty 4+ years ago. Last December , I notified Protect My Car about car issues, they asked me to take it to shop to get a diagnosis, I tried 2 shops for the diagnosis, but when they found out it was the transmission they advised me to take it to the dealership they don't work on Nissan's cars; I took it to the Nissan dealership and they gave me a diagnosis "TRANSMISSION REPLACEMENT" I gave them the warranty Co information "PROTECT MY CAR" they send them the paperwork, PROTECT MY CAR decided to send an adjuster to the dealership for their own diagnosis, so they came and approved to have the radiator replace instead of the transmission, so Nissan did what they were told to do, when the car was ready December 14, I went to pickup the car, Protect My Car asked me to pay in full, they would reimburse me when I sent them the invoice by email, the car still had the same issues; end of January 2022, I called to ask for the refund and to let them know that the car was not drivable, because of the transmission issues and they told me that they weren't going to pay me, because my contract had being cancelled (the policy was paid in full by November , it was drafted by them until paid in full) I kept on calling and on April 26, 2022, Luis M, said to take my car to ***, Fayetteville NC, that they have a contract with them, that I would able to pay my 1/2 and they would do the same, on April 28, I towed my car to *** Fayetteville NC, Protect My Car was supposed to provide the transmission, on May 20 I called, spock to Luis M to find out my policy was canceled on February2022, they found the error and restarted it, now they want me to pay my 1/2 in advance for them to buy the transmission, I told them I don't trust them, they owed me money from 7 month ago ***, after the car being there for 3 month text me on July 19 to pickup/car to avoid fees. What I need is for them to pay me & fix my car I am a senior citizen. Thanks

On Aug 12,2021 I purchased a 2014 QX60 Infiniti with 82,425 miles through Carvana. When I purchased the vehicle Carvana offered a 100 percent Inspection Check on the vehicle and a complimentary warranty 100 day/ 4189 mile limited through Silver Rock. Due to the vehicle being an used vehicle, I purchased an additional warranty from Protect My Car. Since, I already had a contractor through them on my 2011 Buick Lacrosse, I purchased another policy through there company called Supreme on my QX60 Infiniti on Oct 18,2021. The Supreme policy covers everything on the Engine and Transmission and etc. When the Sales Rep from Protect My Car sold me the contract he said that the policy will not be effective until 30 days from the date of purchased, plus I have to do a 1000 miles on the odometer in order to file a claim if any thing goes wrong on the vehicle. On Monday Dec 27,2021 I dropped my truck off at the Nissan Dealership because my check engine light came on Friday Dec 24, 2021. When I dropped the vehicle off Dustin from the Service Department took my information and vehicle in for a diagnostic. After he took it for diagnostic... Justin the Claim Adjuster from Protect My Car called me while I was at the dealership to open up my claim. Justin, asked me to email him my BOS and service invoices showing what service been done to the vehicle. Later on that evening... I received a phone called from Dustin telling me that they ran the test and 2 codes popped up for Transmission and Catalytic Converter Bank 1. He reached out to the claim adjuster Justin letting him know what codes popped up then Justin set up an appointment for the Inspector to come out to Inspected the vehicle. Per Dustin, and Service Manager from the dealership, Inspector did not start truck when checking fluids. After he checked the fluids... Inspector jump in the SUV started it up and drove it around the lot 2 times and got out of the vehicle and said the Transmission is gone and he will send the paperwork

I purchased my vehicle in Jul 2021. I purchased the warranty which started Oct of 2021. I was told by the representative that because of the low mileage and my car only being 3 yrs old I was eligible for the Supreme contract. They got all the pertinent information. Since I had my vehicle I have had literally ZERO issues with it. Fast forward to May 2022 this was my absolute first time having to take my car in for anything, and this was just for a routine oil change. I took my car in while I was out of town to return back home. I took the car to the dealership I'm thinking just a simple oil change in and out. The dealership did the usual 12,000-mile maintenance check and found that I needed to replace a motor mount and my coolant pump. The dealership Rep called PMC and was informed that the parts were covered but because of the amount of the repairs, they would have to send out an inspector. A couple of days later the dealership Rep informed me that the inspector came and got whatever information they needed. I received an email in the meantime that they needed copies of all the paperwork of services I've had on the vehicle. I informed them I had none this was literally the first time I've needed to get any service. Since I did not have that they needed a copy of my bill of sale. Odd because they did not ask for that to sign me up with the warranty. I got the bill of sale and forwarded it to them and called back. The Rep now tells me that the system will not allow them to move forward because I did not have any service records and that I was signed up with the incorrect contract, that they would need to get me signed up with the correct contract. (ALMOST A YEAR LATER) the Rep continues to tell me that as a "courtesy" because I've had the contract for so long they would fix one but not the other, and therefore deemed the contract invalid. I was LIVID. I received two calls the rep called and tried to get me to sign a new contract and another "faking" to offer help

After 24 years, 3 months and 11 days of servicing my country I am now a medically retired and disabled veteran that has no income due to my disability. So having to pay over $2500.00 in repairs is detrimental to my family.Protect my Car has been unethical in their practices.I recently started have been having issues with my car. The rep sent me a Service Record request which requested the -Last three oil changes., - All services or repairs from the last 12 months aside from oil changes. Also listed on the request is Your Carfax records show the following services for which we will need the record: Mobile Mech, Wigyl and ***. These records and request were ALL SENT in 5 email messages on January 24th and January 31st. My claims rep *** WOULD NOT tell me that my claim was being denied for the valve cover problem with my engine. He would only say that the Steering pump, water pump and oil change would be paid for. I only found out because the shop told me that my warranty company said that they werent going to pay for the valve cover because instead of me going at the 10,000-range point. I went *** over. Even though all records prior showed that I was getting them at/before/or about the *** range. I explained that I was having serious medical issues during that time and wasnt focused on that especially since I didnt get a light indicator letting me know that it was close to that time get an oil change.I was focused on surviving. I have always kept the maintenance up on my car and always had a warranty on it. Again *** Change Indicator system didnt come on. On the invoice from the last oil change you can see that NO indicator lights were reset or on for the engine Oil Change Indicator System.I really would like for someone to reevaluate my case and honor in good faith and embody integrity. When I called today not only was I talked over. I was yelled at and chastised. Which took me into a very dark place. Please do what is right.

After reading the responses from protect my car i've noticed that they don't take responsibility for their actions. I do not appreciate getting lied to by one of their employees. I have tried to cancel numerous times but they make it very difficult too. The last time that I tried to cancel about 1month ago. The representative Insisted on me not canceling numerous times.she then claimed she was giving me a great deal $55 for three months. I told her I simply could not afford to pay this month and I would like to cancel. She then assured me that I would not have to pay for the month of July. I told her is she sure because I cannot afford for my card to get charged in July. she said yes that the payments would resume in August , and that they would just be double but not to worry if I call back and speak directly to her She can defer my payment for another month. I settled with this because I no longer wanted to deal with the issue, as they make it incredibly hard to cancel. Then about a week later my card was charged in July! It was very upsetting that after having that conversation with protect my car my card was still charged! Calling back was even worse. The next representative I spoke to made it incredibly hard to cancel my service as well. he would not direct me to a supervisor or management.. I told him about the previous representatives lying, his response was I know her personally and that doesn't sound like something she would do. he said I was making very serious claims and that I needed to be sure. he then repeated that the representative *** was very ethical. I got upset and I told him lying is not ethical. He argued, then still tried to convince me to not cancel I told him I wanted nothing to do with the company and to cancel my service. There is so much more to this story but The point is they lie and have terrible customer ***. I requested the recording of the call, and still hasn't received it. The recording is proof and I would like a copy

I started a policy with protect my car over the phone. They said I would be getting a policy for high mileage vehicles . They said that All repairs would be covered at a 75% payout leaving me responsible for 25% of the repair. I assumed their would be loopholes such as intentional damage or normal wear and tear such as brakes. I have a F-150 truck that I have owned for 14 months. I provided all of the maintenance showing that we have properly cared for the vehicle and also informed them that as soon as the check engine light came on we stopped driving the vehicle and took it to the shop for repair. where is sat until they could get someone out to look at it. The licensed mechanic looked at the vehicle and determined that the Turbos in the truck were malfunctioning. He stated that we were lucky that the problem was caught right away because if we had continued to drive it it would have made resulted in complete engine failure. He also stated that there was no way for us to have known or been able to avoid the malfunction. The claim was turned in. They had the mechanic take pictures of the engine and when I submitted the documents supporting we had made all the routine oil changes and necessary maintenance on the vehicle, I called and spoke with an agent. she put me on hold so she could "review the documents" came back in about 20 seconds and said they were denying the claim because there was dirt on the engine and we "failed to avoid failure in the engine" That does not make sense and went against the two mechanics who had looked at it statements. when asked to speak higher up I was told the operator was the highest person at the company. I reached a manager *** who was supposed to send someone out to the shop to reevaluate and haven't been able to reach anyone since. That was two weeks ago. We have payed over *** in rental fees and the truck is still not repaired. We cant even reach customer ***. Hold times are over 3 hours. I have called every day several times.

To whom it may concern:I dropped my vehicle off at *** on Friday 08/19 and didn't receive a call back from the *** or *** for any updates. I called *** Sunday evening 8/21 to see what was going on. They informed me Protect my Car cannot file the claim and needs to reach out to me before we begin the claim. They never tried contacting me. It's after 3pm and their office is closed. I called first thing Monday morning 8/22, *** was extremely nice but that was the only good thing about this experience. I got the account in good standing and Shabar let me know that the *** will be calling me soon to go over coverages and the work order for the shop. I called yesterday 8/23 because I didn't receive any call backs and after waiting for 40 minutes on hold the call was answered and hung up on. So I tried calling payments to see if they had a direct line they would be able to assist with and ***.. Was very short and transferred me and I called back because I didn't want to wait again to be hung up and he said, "Man, this dude is f*** annoying, ya'l need to answer this phone" and I reply with. 'Hello?! Excuse me I hope you're not speaking to me" -silence- and then the transfer music. At this point I'm trying to remain calm I call the payment line again and it's Shabar again! I explain to her the ill manners of the customer *** agent as their calls are recorded. She calmed me down and assured me it was a grave error and they will be ASSIGING someone to my claim since one has NOT been made yet. Today 8/24 I call PMC to get an update and was met with the rudest lady *** in claims. She was not trying to hear it or help. I offered to 3way the shop which the shop had already agreed to it beforehand because they themselves cannot reach the claim department. I wanted to have everyone on the same boat of what's covered, what's not covered and what I'm paying. These customer *** agents need to be held accountable.

I have been with protect my car for a few years. My transmission went out on my car and they gavve me the hardest time to get the work done. They say you can go to any dealer but they do not like to pay. *** id my dealer and it has been befroe the warranty was purchased. I had my car to overheat I stopped the car got it towed. The warranty states it covers the engine but this company finds reasons to no pay. The customer *** staff is rude and they lie to you and prevent you from talking to the executives. I am sure the is a great company but the staff id no equipped to help. They want to talk crazy and hang up. I hace recreded calls of different lies they have told me. One time they told me they cant cover my engine because it says on the contract that over heating is not covered. Then onother guy tells me it's not covered becassue I didnt get an electrical box that delays cranking nothing to do with engine, and their staff told nme not to get the reapir becasue it had nothing to do with the engine leaking oil. I got the oil leak repaired under warranty becaseu it was cheap. I know this leak casued my motor to malfuntion and should have gotten the engine repaired becaseu I had to take it back to the dealer. The DEALER warned me that the company doesnt want to pay. It's hard to get them to answer and that is true. The deaker is refusing to fix my car because the repairs are HIGH per *** claimed that he was management and he could help *** my claims adjuster out. They are helping onether and preventing you from talking to higher *** I have found the contact to higher *** and will be getting an attorney to resolve this issue. My claim is being denied and I have kept the maintenance up on my car. I really would like for someone to reevaluate my case and honor my repair I have paid and mintined my vehicle. You cant reach anyone professional by phone, so ITS SAFE TO NOT PURCHASE PROTECT MY CAR. THE CUSTOMER *** IS BAD. I am stuck out

Protect My Car contacted me around 4/26/2022 and offered a protection plan. After much haggling, I decided to purchase the plan. I paid an initial down payment around $40 and a $109.31 monthly premium effective 5/27/22. I was to drive the car for 500 miles before coverage went into effect. I contacted PMC on 7/1/22 regarding a check engine light. I called *** on 7/1/22 to have the car checked out. They had a 7/25/22 appointment date. I took the car per the instructions on the back of the card to the nearest dealership. *** notified PMC on 8/30/22 of their findings. PMC called on 8/30/22 and said they needed the last 3 oil changes and 12 months of service records. *** submitted the records and I emailed the Car-X brake report. On 9/14/22, *** called while I was at the doctor's *** saying they were denying the claim based on their inspection. I didn't understand. He hung up. I called PMC back and spoke to ***. She provided additional details and stated there was 1 active code P0713 and 3 history codes, P0017, P0340 and P0014. These codes involved the cam shaft and timing. She never mentioned any type of oil leak. I asked her to refer me to a manager who called 2 days later. *** said he would look into this and try to get the freeze frame data. *** could not provide this data. I called him several times and he never returned my calls. I then emailed PMC on 10/8/22 asking for a final determination. PMC sent out another inspector on 10/17/22 and denied the claim once again for a different reason. They claimed an oil leak caused the problem. My maintenance records never indicated a preexisting oil leak during the Feb/Mar 22 or 8/2022 oil change. I'm asking that PMC honor the plan that I purchased and cover these charges. *** has assisted in trying to get this issue resolved. They have called only to be disconnected and or calls not returned. If not honored, I want a full refund of all monies paid to date.

Breach of contract We purchased a extended warranty because we were having a lot of mechanical issues with a used vehicle that we purchased and purchased this extended warranty through protect my car for that particular reason God for bid anything happened and sure enough the first time we took the car in they did cover every thing just about besides the 25% that we were supposed to pay and a few weeks later I am driving home after picking up my children and my car just stops accelerating in the middle of an intersection we end up towing the car self because we didn't have the money to tow the car and ended up basically hooking up a rope to the car and pulling the car to the dealership the car would not accelerate at all all you could hear is the engine X revving but not actually moving so when we got to the dealership they told us that something in the transmission had broke and I've had the car for under a yearAnd we did the claim when we got to the dealership and everything oh my car sat in the shop for about a week and a half and then by the end of the second week we were told that they were not covering the car and that they were going to be denying the claim and remind you we've had this contract with them since August September and says in the contract that they cover any power train and anything that's not due to to us neglecting the car so they asked us to send them service records which we did I contacted every place I had ever been for service and everybody sent out the service records to me and emailed them immediately to protect my car they proceeded to say like we you were supposed to have had a transmission flush done but we had just got in the car and only had it for under a year and every time we had ever taken the car in we were never asked or recommended a transmission flush. Now it is the third week my car has been in the shop and we gave the dealership permission to go ahead and fix the car and we ended up having to come out of our pocket $3500 to fix the car and we ended up canceling the warranty because they were breaching ourContract that they would help us if we needed it and basically just didn't care so I would like to request a refund of all services and the repairs done on the car

To whom this may concern, I would like this to be add to my complaint. I have been paying for protect my car for a while now when I actually had claims put in they were all denied saying they were not covered within my warranty/ policy. Within this company you have amazing staff members and other who go above and beyond to make your life a living h*** Well around the end of December I started having car troubles and ended up leaving my car at the dealership to get repaired in ***. After dealerships found out what was wrong with vehicle and called [ Protect My Car ] to start the claim process I received a call from them stating that to send in service records which I did so. However once the receive those records, I was told my claim was denied because I did not pay to have a valve cover gaskets replace. And that was the reason that caused the problem with the engine. After proving the wrong that I did pay to have that replaced in November, 2022. They claims guy the stated that it doesnt matter if you had them replaced and can prove it. Were going to still deny it because the ignition coils are the original ones on the car according to the inspection report. Which I know for a fact they were replaced recently. When asking to see this report that 3rd party did. I was denied to see what it actually stated on this report. He told me his decision was final. And basically called me a liar and that I neglected my vehicle. When things got a little heated between myself and the rep over the phone he hung up on me when asking to speak to a manager or supervisor. It took several weeks of calling to finally get a manager or supervisor to call me back. After being told on numerous occasions that they dont have any available or there are none. In the process of trying to speak to someone higher up. I had the opportunity to speak with several other representatives who stated that the issue so be repaired and cover due to issues with my vehicle. Finally when I spoke to a supervisor or manager. He was very condescending about the situation and claimed that Im the reason why this happened. And came up with numerous of excuses for why they would not repair the vehicle. While talking to this gentleman he flat out told me that they will never pay to fix my vehicle because *** are know for having issues with there motors. And it cost to much. Their customer *** is absolutely horrible at times. However I would like to commend the last customer *** representative who canceled my policy. She did her best to get the issue resolved. How ever he boss offered me $300. To help me with the repair of having my engine replaced. Which was a joke. When a new engine cost between $8,000-10,000 to replace. When asking for a full refund I was told no. I can only be refunded for my last 3 payments. Im totally disappointed in Protect my car. And flabbergasted at the that way they treated me as a customer. I thought by having this *** I would be covered and protected. But they showed proved otherwise. This situation has definitely been a learning experience and will not happen again.

October 27 Complaint against Protect My Car, Vehicle Service Contract writer. 4/2 I signed up for Protect My Car (PMC) Ambassador Platinum Vehicle Service Contract Number XXXXXX, Odometer reading at that time was 189,401 miles. For the service contract to become enforceable the vehicle had to be driven,1000 miles and have a 30-day waiting period. Both were accomplished and nothing from PMC saying we need your maintenance records from December to present for review. 4/6 I called in to cancel my contract, spoke with Brandy I., Customer Loyalty Specialist, (***@protectmycar.com) she convinced me that PMC was different than any other Extended Service Contract Companies because all functions were under one umbrella and the Administrators were not 3rd Party. I decided to continue with my contract. 5/02 190,401 miles and on the date of 5/02 contract became effective. Oil change HISTORY near my sign-up with PMC Ambassador Platinum • 11/18 180,591 Lube Oil & Filter Change + No issues • 1/29 185,699 Lube Oil & Filter Change + No issues • 4/03 188,509 Lube Oil & Filter Change + No issues • 6/28 195,005 Lube Oil & Filter Change + No issues. PMC Paid for the 1st of three Oil Changes per year. 9/27 200,322 miles. On my way to Firestone Complete Auto Care for my 2nd Oil Change to be paid for by PMC. On the way there I had a complete engine failure and the check Engine Light and other lights came on in the instrument panel. It was fortunate that I was just around the corner from Firestone. Was told that they wouldn’t be able to perform the diagnostic until the next day. Contacted Enterprise to obtain a rental car for which I had from 9/27 – 10/11 at $417.29 per week. Total with taxes $1,141.06. 9/28 200,322 miles. Went to Firestone to get a status on my SUV. Was told that it had an Internal Engine Issue, with these codes P030D and P0573, which was out of their area of expertise and that I should take it to an Engine Shop or GM Dealer. They said that they had contacted PMC to file a claim but was told that since they wouldn’t be doing the work, I would have to pay for the Engine Diagnostic. I paid $114.48. I contacted PMC Roadside Service and requested a Tow Truck, to take my SUV to All Star Chevrolet in Olive Branch MS. I had to call AAA after several hours because the Tow Truck never showed. I paid PMC Roadside Service $62, which I asked for a refund that hasn’t been refunded. My SUV was taken to All Star by AAA contractor. 9/29 Received a call from All Star Chevrolet Service Manager to give me an update on my SUV. Saying that they had received the same codes as Firestone and that they would have to do an Engine tear down to determine the problem. The cost would be around $1100.00 dollars. I provided them with my PMC contract number and telephone number. 9/29 at 3:44 pm I Received a call from Byron B., Claims Adjustor, PMC (XXX-XXX-XXXX), informing me that they had received information from All Star Chevrolet, requesting claim authorization to perform a tear down on the engine in my SUV. He informed me that PMC doesn’t authorize such service and that monies could be used toward the payment of my 25% towards a New Engine. Mr. B. and Jeff M. (Service Advisor, All Star Chevrolet) had priced out a New Engine. He said would get back with me. 9/29 at 3:50 pm I Received an email from Mr. Byron B., Claims Adjustor, PMC (***@protectmycar.com) requesting that I send him my last 3 oil changes for my SUV. 9/30 at 7:22 am I sent an email to Mr. B. that had my last 3 oil changes as attachment, that showed no problems noted or recommendations. At 9:12 am Mr. B. responded via email thanking me and that they would be in contact with me once they had received my inspection report. 10/04 at 9:55 am I received a call from Joshua P., Claims Adjustor, PMC (XXX-XXX-XXXX) saying that the Inspector had verified everything and that in checking the oil, he noticed that the oil level was a little high, the claim would be denied for failure to proper maintain the vehicle maintenance, which would violate my contract, he also was informed that I had went to a dealer service department on 3/04 and complained about Engine noise, the claim would be denied because of a Preexisting Condition with my Engine that existed prior to my signing up with PMC, which would violate my contract. He said that he would send an email requesting the maintenance record from 3/04. I said that you’re telling me the PMC signed me up for an Ambassador Platinum Vehicle service Contract with my vehicle at 189,401 miles and when a Valid Legitimate claim is filed, you’re going to disapprove it because you think that there’re preexisting conditions that wasn’t disclosed upon signup. I can’t think of any vehicle that has over 50,000 miles that doesn’t have a preexisting condition of some sort. Further, if you played the recording back on my signup call or any signup call for any new customer, you will not hear that question being asked! Does the vehicle have any current maintenance problems that you haven’t disclosed to PMC salesperson? When was your last oil change? Do you have a record of all your maintenance work performed on your vehicle since you’ve owned it?, etc. 10/05 at 5:02 pm I received an email from Joshua P., Claims Adjustor, PMC (***@protectmycar.com) requesting the maintenance records from 3/04. I didn’t remember going to any dealership complaining about my Engine. That was a very confusing time then, since we had just buried our sister who had just passed away from COVID a month before! 10/07 at 1:43 pm I sent an email to Mr. P., with the maintenance record attached from Sunrise GMC that had made an appointment for me for a recall on those Dangerous Takata Airbags, that were installed in most GM vehicles. During the write up the service advisor asked if there was anything else I need them to check since the vehicle was inhouse. I said the engine dose make some noise on startup as does all the GMC 6.2L AFM engines, mind you we’re at 187,356 miles and that could be anything. Let’s do a diagnostic, I paid $167.87 for the diagnostic. I did not go there for an Engine noise as claimed by their report. Jeff H., Service Advisor at Sunrise GMC can verify, he had serviced my SUV for over 10 years at different dealerships. On the phone Mr. P. requested that I provide him with 1 year’s worth of maintenance records as stated in the contract. I reviewed the contract over and over again and it states, satisfactory/accurate maintenance records and I assumed that in Mr B. asking for my last 3 oil changes, that fit the contract. I've owned this vehicle since 2011 as the original owner. I asked Mr. P. that I be contacted by a Supervisor, for I needed to request an Arbitration Hearing on this issue. I'm certain that your inspector in his report stated that my vehicle was in excellent condition, to be a 2011 manufactured SUV, because he took pictures and checked everything. I’ve spoken with several Service Advisors and has been told that extended service contract companies look for any and every minor issue in trying to deny any and ALL claims. In this case it appears to be true. 10/08 Recovered my SUV from All Star Chevrolet and towed it to my home of record. Paid $149.80 for Engine Diagnostic. They had been contacted by PMC claims department stating that they were not going to pay the claim. 10/11 at 1:20 pm missed call from Jason P.’, (***, x***) Supervisor, PMC. Please return my call at your earliest. 10/11 at 2:30 pm returned call to (*** x***), unable to leave a VMS. 10/14 at 10:24 am returned call to (*** x***), unable to leave a VMS. 10/15 at 12:07 pm returned call to (*** x***), unable to leave a VMS. 10/18 at 10:40 am returned call to (XXX-XXX-XXXX) x***, unable to leave a VMS. 10/20 at 1:48 pm returned call to (*** x***), unable to leave a VMS. 10/21 at 11:20 am returned call to (*** x***), unable to leave a VMS. 10/22 at 12:53 pm returned call to (*** x***), unable to leave a VMS. 10/23 at 5:45 pm returned call to (*** x***), unable to leave a VMS. 10/15 My SUV was towed to Expert Automotive for complete Engine Install. 10/22 Remanufactured GM 6.2L V8 RWD replaced. Parts & Labor $9,009.48. I went on the ProtectMyCar.com and completed the online contact us email information, requesting information about requesting an Arbitration Hearing, because the contract handbook doesn’t provide clear guidance on the subject. I have not heard back from PMC. Finally, I'm a Disabled Veteran on a fixed income and to Mr. B. point of wasted money. I feel at this time the only money that has been wasted is my paying faithfully every month for a contract with Protect My Car that you're searching for ways to not Honor. I feel the DEFAULT is on your-side. I’ve tried and tried to follow the proper Protocols, but PMC is not willing to communicate with me to make things right and HONOR their contract. The only Fair and Honorable thing is for PMC should HONOR their Ambassador Platinum Vehicle Service Contract, which I entered into in Good Faith and they the same and pay their 75% towards; New Engine $9,009.48; Rental Car $1,141.06; Engine Diagnostic X2 $149.80 & $114.48; Roadside Towing Service $62.00, total = $10,476.82. 75% = $7,857.61 ***. ***, *** (XXX) XXX-XXXX ***@icloud.com