Princess Cruise Lines
reviews and complaints

Compaint Issue:

Incorrect advice received directly from Princess Cruise Advisors is now adding costs to my overall booking without achieving the service that I requested.

Ref. Booking no: 4P2H5R

Cruise name: 7 Days coastal round-trip Los Angeles

Cruise date: 21/10/2023

Guest names: Ian and Elaine Sweeney

We have recently rebooked this cruise after it was cancelled due to the Covid pandemic. I realize that it was booked almost 12 months in advance because we are determined and looking forward very much to this particular cruise as at least 2 of the destinations are on our bucket list.

I booked the cruise directly through the Princess then after receiving confirmation I noticed on your website that the excursions for the cruise were available to book. The 2 destinations on our bucket list each had an excursion that seemed ideal for our needs, the first one San Francisco excursion no SF0-220 and the second Monterey Bay excursion no MRY-640 as per your website. After a few problems trying to load our passenger information I rang one of your advisors who was very helpful and assisted me in loading our information up to the Green Lane standard. Then she asked if I required any additional help I mentioned about the 2 excursions and she said that she would try to book them for us, After a few minutes she told me that she was experiencing the same problem with the booking process and that this was due to the fact that the cruise had not been fully paid off even though it is not necessary to pay the balance until late July 2023.

she assured me that paying off the balance immediately would allow the booking of the required excursions to go ahead and that she would assist me to pay the balance immediately, so I agreed. She then said that the payment would take time to clear fully and arranged to ring me the following morning 01/11/2022 at 9:00am to ensure the excursion bookings went smoothly.

She never did ring me back and the problem was still evident. I rang again on 05/11/2022 and spoke to a different advisor who experienced the same problem trying to make a booking (after ticking both passenger names then clicking the add to cart button a message appears "Guest with a errors")

This advisor said it must be a problem with your website and to retry in 2 days time but this did not work either.

I rang again 07/11/2022 and spoke to a third advisor who after taking advice from her manager informed me that the excursions will not be available for booking until 120 days prior to cruise date and will be on a first come first served basis.

So now I have on the instructions of your advisors fully paid off the cruise and will lose almost 9 months interest on the £2,048 already paid plus I still cannot secure the bookings of the 2 excursions which I find to be wrong and very frustrating. I remember on a previous Princess Cruise being given a time and date for the excursions to become available and despite trying at exactly the first minute of availability that all the ships excursions had been booked and after making private arrangements the day was very disappointing and almost turned into a disaster.

We booked air through Princess and they changed our departure from Delta to Jet Air on October 15th from New York to Fort Meyers, FL. We had our names listed but they (being Jet Air) could not print our boarding tickets or luggage tags. After standing at the counter for 3 1/2 hours I had to buy 2 tickets to be able to get home (this was the last flight that day). The price of the two tickets totaled $357.20. We would like to be refunded for the two tickets.

Edsel Q. Anderson/Theresa A. Anderson

1000 Kings Hwy. Unit 102, Port Charlotte, FL 33980

[protected]

[protected]@gmail.com

Booking#: 2M4G5H

Voyage#: N228 - Enchanted Princess

Oct. 8 thru Oct. 15 cruise dates

While on a Princess Cruse I purchased two pieces of artwork and won a third piece.

I was told the two pieces of framed artwork I purchased would be shipped at no cost as it was included in the price quoted.

I also won a piece of art work by estimating the value of a piece of artwork in the studio (artwork of the Statue of Liberty at $160,000) – I was allowed to selected a piece of artwork from five different pieces and it would be shipped framed.

The Invoice for the two pieces I purchased (see attached) is for $2,162.17 however my credit card was charged for $2,397.15 and over charge to my Barclays card of $234.98.

I received two emails about shipping of two packages (see attached)

One of 32 lb.

One of 45 lb.

I only received one of them and later their “Client Services” said the 2nd was not shipped.

So the shipment emails were lies.

I have taken the one piece of artwork I did receive and I’m having it repacked and its is being shipped back to them. As I no longer trust anything from them as I don’t think the piece of artwork I purchased is the one I received – it appears to a cheaper version of the one I originally purchased.

I’m asking to have the charges disputed and reversed.

Regards,

Paul Waggoner

7908 LaPorte Place

Dallas, TX 75231

Alaska ten day cruise on 8-28-22.

In Ketchikan our excursion to an island was cancelled - NOT BY US - but by the excursion company due to high waves. They referred us to a Princess rep who was already right there. We showed her our excursion tickets. She said they were already aware of the cancellation, found our names on the clip board and told us that a refund was automatic - we did not need to do anything. Well, they did not refund the costs of the excursions and have stone-walled all of our contacts since (we sent detailed emails x 3 and made phone calls). They ignore us totally. We filed a complaint with the BBB and also disputed the charge with our credit card company.

We were also over charged for a wifi plan. We booked it before the cruise for the pre-cruise price of $199 for ten days. Once on board it did not work. They told us they had no record of us booking it and so had to charge us $249 for the same plan. We told them we had a copy of a chat with a cruise rep confirming it had been booked beforehand (so glad I did that). But they did not care. Their business model is to ignore you and hope you give up. This practice is confirmed by the many similar complaints on the Princess Cruises Passenger Complaint forum on facebook.

Eli & Edith Dufault - [protected]@yahoo.com [protected]

10926 Banner Rd. SE, Olalla, Wa, 98359

3MHTXT 9-20 thru 9-24 / 3Q6H8T 9-24 thru 10-04-2022

To whom it may concern,

I am very disappointed with our 2 Cruise, which were back to back Cruises.

3MHTXT - We started out on the Majestic in Vancouver BC and arrived in Los Angeles on [protected]. When we arrived in Los Angeles we asked the Service Desk about a Shuttle to the Sapphire Princess to continue our Journey. We were told someone on the Pier would help us out. On the Pier we asked Princess Staff to help us out with directions to a Shuttle. We were escorted by her from the Luggage area to the foreword end of the Pier. We were told the Shuttle would pick us up there. After approximately a 1/2 hr. we saw this Staff Member again and we asked her when it would come for us? She indicated that the Shuttle was changed to the other end of the pier. We followed her to the new location. After a little while were directed by Security to leave this area. We could not be in this area, I told Security that we were told to wait here for a shuttle. We were asked to move to a nearby location. The Staff Member showed up and we told her we were requested to move. She said to follow her, we followed her to an area outside the Cruise Terminal Area. We were to stand over near a Battle Ship that tourist visiting. We waited there for over an hour and we got concerned, so we went back to the Cruise Terminal area and asked another Staff Member what we needed to do to get a Shuttle to the Sapphire. The Sapphire was located at a new pier area, roughly 2 to 3 miles from this Terminal. This Staff Member put us with a Group of approx. 30 others that were also trying to get to the Sapphire. We were told to just leave our suit cases at an area outside the Terminal Baggage Area; we had no tags other than our name tags on the luggage. We were very concerned for our luggage being lost and was told we had to leave all our bags there or put them on our lap on the shuttle. One of my wife's suit case had all her medications, valuables etc., I had a suit case with my CPAP Machine, medications, etc.. We wasn’t about to leave these cases unattended. We did leave our other suit cases there, although not happy about the Idea. I believe we walked the length of the Majestic cruise ship from one end to the other plus a trip to the Battle Ship at a minimum 3 to 4 times. We are in our 70s pushing two heavy suit cases plus two carry on suit cases as well. We were very tired and run down by the time we got to the Sapphire.

3Q6H8T - Boarded [protected] and assigned to C-236.

The Sapphire, put on a very heart warming Welcome by the Staff. We went to our room and Reymond our Cabin Attendant, welcomed us and let us into our room. We told him about our concerns for our two large Suit cases and he was wonderful. He went and located them for use and brought them up to our room.

Day 1 - We unpacked and then went out to the Abandon Ship locations to check in, then off to Dinner and a few drinks. I took my wife for a walk around the ship to familiarize her with everything and how to find our room. We got back to our room around 8 pm and the Medallion wouldn't work on the door. We went to the Service Desk, and they thought maybe the batteries were in need of replacement. They replaced them and we went to our room, but that didn't fix the problem the door would not unlock. We went back to the Service Desk, they told us to go relax in the Atrium and they would get someone to check out the problem. We had a few more drinks and sat there for a couple of hours. We went back to the Service Desk, and I'm guessing they forgot about us. We asked them if we were going to be getting into our room soon because all the earlier issues with getting to the ship, unpacking, and learning our way around. It was late, around 10pm. One of the Service Desk people went with us to the room and she couldn't get the door open. She said to relax and she will be back, we went and sat on the Stairs near the elevator for over an hour waiting for her to locate the one of two keys on the Whole Ship to unlock our door. We got into our room and the Desk person indicated she would put in a work order for someone to fix the next day. Okay Great.

Day 2 - We got up and went to Breakfast and then down to get us a Specialty coffee and play some cards. At about noon we went up to our room and the door wouldn't unlock. Reymond the Steward couldn't get it to open so he went in the room next to ours. He went onto the balcony through the Glass door and opened our room for us. We called the Service Desk and they said the work order was in and they would get to it soon. We left the room around Dinner time and went to the Buffet for an early Dinner and then we to watch the Show in the Theater. After the show we went to our room, but the door was still broken and we went down to the Service Desk and requested they get the Key to open our door for use and if possible change our room. They indicated all the rooms were in use and none available. Again we waited and waited till I got a little Irritated and asked the Service Desk if they could get us into our room and if not if they could call Reymond our Steward to open the door from the adjoining room. (Note: The people that were in the room next to use, knew we were having a problem and said it was okay with them if the Steward went through there cabin to open our door). They said they couldn't disturb other guest). Again it was a late night due to broken door.

Day 3 - We were at the point, that if we leave our room we will have to go through all this again and again. But I wasn't going to sit in my room for the remaining 8 days. We went out to Breakfast and stopped by the Service Desk and requested if they would please get the door repaired. When went back to our room. The Steward was cleaning our room (we got lucky). We wanted to go for a dip in the pool and were concerned with not being able to get back into our room so we could clean up to go to the Formal Dining room for Dinner. Well we didn't want to let this issue keep us from what we wanted to do, so we went for a swim. And of course we couldn't get into our room to change so we couldn't dine in Formal Dinning. I was really getting very angry and my wife and I was arguing, because I was getting mad and not getting through to the Service Desk. The Service Desk told use, they would get the key and to go enjoy ourselves for a little while. I went back to the Service desk about 2 hours later and still no key. Again they went looking for the Key, which took over an hour or more to locate.

Day 4 - Same scenario as the last 3 days, the Wife and I are still at each other’s throats (Arguing and Our Anniversary is down the toilet). I went to the Service Desk and asked them to do the following for Us, Arrange for 2 Airline tickets so we can pack and fly home from La Paz. Also to make arrangements for a Cab, Bus, or Shuttle to get us to the Airport. I requested them to close out our Account. Then another Service Desk Person wave us over and said, we have another room available we can move you too. After Packing and moving all our stuff with the help of our Steward, we finally go to bed around 12:30am. I wonder why they couldn't have done this the second day into our cruise and we would have enjoyed our cruise. As it was we didn't enjoy the cruise at all because of how upset we were with everything.

r/ Eli Dufault

We paid Princess to pick us up at Heathrow Airport and take us to our hotel. This was all arranged thru Princess. No one showed up and we were left stranded with no help. We ended up having take a taxi which cost us an additional $139 besides the $309 we already spent.

I have another cruise, fully paid ($16,000.00) for, in Feb 2023. If I do not receive a refund with in the next 2 weeks I will cancel due to the same thing happening again, I am afraid of being left stranded in Santiago, Chille the way I was left stranded in London, England.

PLEASE RECTIFY THIS PROBLEM IMMEDIATELY!

Also your medallion system was horrible We had reservations for dinner at the Bordeaux Restaurant. We ate there for 5 nights. The sixth night we were told "YOU DON'T BELONG HERE" by the hostess. We ignored her and went to our table. Told the head waiter what happen and he said that was rude and uncalled for. Our waiters and head waiter stood up for us, thank God. Totally uncalled for. Thank goodness for our waiters help.

Location: On board Royal Princess

Date: October 15, 2022, Time 09:15 AM

Persons involved; Maomche KaraJovanoski - Future Cruise Center, Deck 7

Carla Cardeal - Princess Cruise Captain Circle, Dec 7

Captain Circle Account: [protected] Booking number: 3VWQ7G

Princess member account: 598181060B

While waiting to speak to Maomche KaraJovan I was shouted at, harassed and almost physically assaulted by this man without even attempting to listen to my side of the story. He shouted at me at least three times.

Carla Cardeal without even attempting to hear what was going on, interrupted my explanation first by siding with Maomche, loudly threatening me that she will make a written report against me, and in a very loud voice threatened me and my companion by calling security on us.

My friend and I are both in our senior years. Both these persons need customer relation training especially senior passengers. They should both be banned from talking or dealing with senior passengers. I also lay the blame on Captain Tony Draper for not being accessible to talk to senior passengers.

I have been trying to receive a deposit of two future cruise credits from Princess Cruises but to no avail. Both deposits were paid on 30 December 2019 with an expiry of 28 December 2021. The letter says that both should be automatically refunded if no booking has been made. This has not occurred, or if it did, went to an expired credit card number. I have tried on several occasions to work through the cruise planner at Princess Cruises (Douglas Concepion) but am not having any success.

Booking 3GVR8P made in June 23, for a July 22 departure from Port Brisbane Australia

Name is Adrian and Clara Adam-Dorobantu

Paid in June 23, full amount of AUD2489.02 to Ozcruising, the agent for Princess.

The cruise, due to bad weather did not happened.

We have been refunded by Ozcruising AUD 459.98 - the tax component of the payment.

We are asking from Princess ( that holds the balance of AUD 2029.04 ) to refund.

So far, October 18, we have no reaction from Princess whatsoever.

I sent numerous emails, with no reply.

I called numerous times just to be sent on a wild goose chase.

I need my money back ASAP.

Please review and reply

Thank you

Clara Adam-Dorobantu

We cruised on Emerald Princess March 13th through the 23rd. to the Panama Canal. At time of getting off the ship I asked about a charge to our credit card in the amount of $80.00 that we did not get credit for on our final bill. They told me at the front desk I would have to check with the excursion desk but of course the excursion desk was closed. I have sent 4 e-mails to Princess about this over payment with no response. I did receive a reply to one of my e-mail saying they received it and would get back with me dated 6/12/22. I would think 4 Months is a long enough time to respond.

This is not really a complaint. My wife and I have been on over 100 cruises. Several have been with Princess. We are sailing Saturday on Enchanted Princess under confirmation 2GHPGC.

My request is so simple that it's almost humorous: Various web sites (including yours) show THREE different NY departure ports! Your confirmation says "New York or Brooklyn" - IN PRINT as a departure point. And, several web sites add in Cape Liberty New Jersey.

So...a simple "complaint" request: We are leaving Saturday. I am driving my car to the port and paying parking for the week. WHICH PORT DO I DRIVE TO?

May I remind you that we are not "novice" cruisers. It seems ridiculous that I have to ask this question. But, when I call your toll free number, I get clerks who say they have to "look it up." Then I am told one of the ports. But, not with a lot of confidence.

We need to know which port to drive to on Saturday. And, may I respectfully ask that you check and double check the information. Thank you for your help. My email address is [protected]@verizon.net.

John and Linda Mancini

This an older complaint that to me is ongoing:This article is from Cruise Critic Do You Need a Passport for a Cruise? (cruisecritic.com) and the same information was published on the Princess site for our Mexico 2020 cruise that we were not allowed to go on because one of us didn’t have their passport … had our military ID, copy of birth certificate, and driver’s license.

Attached are some of the communications from 2020 … we were told no refund … bottom line we didn’t get one cent refund and should have most definitely received a refund for the mistake made … mistake was not by us but by the customs and your representatives that gave us misinformation.

We would like this claim revisited and our money back!

Carol Eckmeder

[protected]@roadrunner.com

The answer to all of these questions is no -- as long as you’re taking a closed loop cruise. Closed loop cruises -- cruises that travel to Canada, Mexico, the Caribbean and Bermuda but start and end from the same U.S. homeport -- are an example of cruises that don’t require a passport. However, there are, of course, some caveats to being the exception to the rule.

First and foremost, if you choose to do a closed-loop cruise without a passport, you will still be required to show a government-issued photo ID (such as a driver's license) and proof of citizenship (a certified copy of your birth certificate) to get back into the U.S. after your cruise. Requirements can change by port, so, be sure to check the entry requirements of the specific cruise ports you plan to visit.

And remember, just because you don't need a passport to return to the U.S. does not mean that you don't need one to enter one of the foreign countries on your itinerary. For example, Martinique and Guadeloupe require cruisers show passports to enter the port, even on closed-loop sailings.

This is not exactly a complaint, but I am advising you that 3 members of my family came back from a cruise Seattle to Alaska from 9/3/22 - 9/10/22 on the Crown Princess and we all have Covid.

We are all fully vaccinated and all tested negative before we boarded the boat.

My daughters symptoms started on the plane coming home so there is no question she was infected on the cruise.

This is just information for your records

Thank you

Elizabeth Ball

Members 554619620A and B

Just booked and made deposit on 4RMG9C.

Problem is sailing is next February and credits expire 12/31/22.

Due to covid-19 vulnerabilities magnified by our age (82 and 78) we were fearful to resume cruising in 2022.

We request validity of the above mentioned credits be extended for a couple of months to permit their use on the above mentioned booking.

September 9, 2022

RE: BOOKING 3V9JDV

To whom this may concern,

In addition to my letter I had sent Princess Cruise LIne's Customer Relations Department on August 17, 2022 which I they have not acknowledged nor respond to, I am sending this to get help with several things I had paid for from our last cruise.

Me and my family consisting of (4) people just came back from our very first cruise with Princess Cruises from August 5, 2022 to August 13, 2022 and would like to address our dissatisfaction for the internet service we had purchased for (4) devices during our 7-day duration of our cruise.

This cost for the week was for $175. US however it was really upsetting not to be able to receive internet service for over 3 minutes at a time as our internet would always go in and out and the most we would have our internet for was for a period of 3 minutes. Even after having gone downstairs to use the internet cafe, still unfortunately after logging in with our criteria, (Cabin A203 + name), there would not be any improvement. This was extremely upsetting and I was patient for the first few days until I went downstairs to use the internet cafe and only realized after other guests too, were having the same problem. I had reached out to "Sienna" @ Guest Services and relayed why hadn't we been informed about the internet cord's faultiness after having witnessed an employee making mention of the problem to another Guest. I asked Sienna to be reimbursed as me and my family find ourselves having to use our own personal "INTERNET DATA USAGE" and being charged roaming for it although we already opted for Internet service for our family for (4) devices which costs $175. US. Sienna relayed that she understood our frustration and would pass on the message to "Alex" whom is the Manager of the Ship's internet service. I had called twice; (the first time on Tues, August 9th and didn't receive any call and again the following day being Weds. August 10th). Its very annoying having to be billed a completely, faulty, and annoying service. This was especially upsetting during the last (2) days of our cruise as we couldn't even download/ upload our "ARRIVE CAN" app as there was NO IMPROVEMENT from having complained to Guest Services and leaving a message to ALEX for call us back when he didn't!

Moreover, when we arrived to our cabin the first day of our trip, the beds and pillows were disgusting and had brown and dark yellow stains which to me looked like urine stains so I had immediately called "Housekeeping" and only 3 hours later had someone come by to replace them. Princess Cruises automatically bills us $11.65 per person/ per day which is $326.20 US for (7) DAYS and I strongly find this expense too high considering the poor internet, unresponsive "medallion app" which hardly worked, and the lack of regard they had to resolve our problem.

The medallion app was not allowing us to order Room Service and due to this at times, I had to wait patiently as Housekeeping didn't answer from the first 2 to 3 attempts so we had to wait for about half an hour before actually getting through whilst my kids were already hungry however due to me having a migraine and feeling exhausted after coming back from the port of call, I had no energy and therefore we were looking forward to using the app to order food from Room Service. On Thursday, August 11 which was a few days being the 5th day of our 7-day cruise, my Daughter noticed a leak from the corner walls above her bunk bed however since the following day being Friday would've been our last day, we didn't bother to complain to Housekeeping as our trip had almost already been over at that point.

I also had a birthday and had indicate that during our initial booking of this cruise stating that I am celebrating a Birthday however I didn't receive nothing.

I inquired downstairs to Guest Services and they relayed that I'd be receiving something like a cake directly at a Restaurant however I didn't feel comfortable having to do remind this to every restaurant as they should already have this info as whenever I had passed by the elevators, A Message to this effect would light up "HAPPY BIRTHDAY ELIZA!"

Thus, I am requesting for reimbursement and compensation for:

(1.) Poor internet Not working

(2.) Beds & Pillows being disgustingly dirty and not replaced from previous Guests and Princess Cruise automatically billed us $326 US for gratuities for our 1-week stay for us (4) people.

(3.) Medallion app not working and unable to effectively use it to place orders for Food from Room Service

On top of the cost for the Cruise, we were charged an additional of $1,636.69 US in addition to our 7-day reservation for 4 people.

I don't mind having to pay for a service although costly however if a service is NOT WORKING and no follow up is made even having expressed and reported it with Guest Services several multiple times, it conveys the obvious lack of regard the "IT INTERNET MANAGER "ALEX" had towards us as clearly he didn't care! Much more, I had written a complaint a week after our cruise being August 17, 2022 outlining these issues to the Princess Cruise LInes' President, Mr. John Padgett as well as cc'g "Customer Relations" however its been over 3.5 weeks and nobody has replied nor acknowledged my letter.

Also, I would expect our beds clean and made up without Urine stain upon our arrival which was around 3pm last Saturday, August 6th. Moreover the medallion app was completely frustrating as well as making mention of my Birthday whilst I was in Canada before having even booked this cruise as I was expecting Princess Cruises to deliver however I received nothing and its quite ashame...

I had completed a survey outlining these issues and asked to be contacted through my tel. # and/email address however, no one called me back or responded.

I would kindly ask for the internet service to be reimbursed and to give me as well as a partial refund towards the Faulty Princess Cruises Medallion app not working, and to be refunded for the automatic US gratuities they've taken out of my account.

Ref: booking 3X7C2G - received an email yesterday (09/06/22) stating that we must now not only be vaccinated but have our first booster and wear masks on board. I checked the vaccination requirements before making the booking to ensure our double vaccination plus recovery from COVID would be sufficient. My asthma makes mask wearing unbearable. But Princess have changed the requirements.

At a time when most other cruise companies are relaxing their requirements (especially in light of the CDC admitting that masks nor the 6 foot apart rule actually do anything) plus the known fact that vaccinated, boostered or unvaccinated people are equally susceptible to the illness, Princess are adding regulations to their guests. On a recent Alaska cruise our friends were policed by gestapo cruise staff shouting at them to pull up their masks between sips/bites!

So we asked them to refund the January 2 2023 booking. They will not refund the whole amount paid because over $2100 is a credit from another cruise that they changed the rules on (Alaska, insisting on masks at all times). After being on hold for a further 2 hours Lead Customer service rep KarenJane gleefully tells me I can use the credits any time in 2023 - but I have not and will not take a booster and therefore am not being allowed to cruise with Princess Cruises? When did Princess Cruises check my medical history and decide a booster will help me? It is surely my choice with the guidance of my doctor whether I have more useless shots when I have already had the disease? KarenJane says I simply don't like the new requirement and she cannot process a refund. She also refused to give me her last name as she's "the only KarenJane in the company"

In all I have over 7 cruises cancelled by Princess and I've stayed loyal by rebooking and rebooking keeping the funds in the business. I'm an Elite member and a shareholder and I'm more than disgusted with the way the company is going. One would think that Princess would want to show they can shine in this world but instead they seem to enjoy upsetting their loyal guests.

FYI my younger sister has just been diagnosed with a terminal neurological disease straight after receiving her first booster...

Princess cancelled my Sept 6/22 cruise from LA. on Aug 14/22.

I was given 3 choices via e mail.

1. Cruise Credit

2. Rebook Cruise

3. Full Refund---but there is a catch-- you have to call them. They try and upsell you. Refuse to refund. Tell you that you need to speak to another "specialist."

However, the hold time for "specialist" is HOURS on hold.

No special number for specialist. You call customer service, wait on hold for 30 minutes to get someone to be told it could be up to 2 hours holding for a "specialist"

I disputed the charge with Barclays MasterCard. They reversed the credit because Princess stated it was a valid charge and NO REFUND>

Now I am trying to find someone to "serve" small claims court papers to Princess at the corporate office in Santa Clarita, Ca.

My wife and I are taking our first cruise with 3 other couple in less than 2 weeks, leaving NYC and up the east coast to Canada and ending in Quebec. We have tried to get a definitive answer to the question of are we required to pretest for covid although we all are fully vaccinated. The Princess website says that Canada is requiring the testing, but Canada dropped pretesting for fully vaccinated travelers on April 1st of this year. So, I went on the Princess chat site after 4 failed attempts to get an answer over the past 2 weeks from the phone line. After quoting the Canadian government's web post

https://www.cbc.ca/news/politics/canada-dropping-pre-entry-tests-explainer-1.6388295 the representative told me this is a Princess Cruise protocol. If this is true, why doesn't Princess specifically say so in our specific cruise communications. Your website: https://www.princess.com/news/news_releases/2022/08/princess-cruises-removes-vaccine-requirement-for-most-voyages-eliminates-pre-cruise-testing-for-vaccinated-guests.html says nothing about it being a Princess Protocol and basically suggests that it the Canadian Government that has required them. Our group has been arguing over this for a month. Howabout either dropping the pretesting or owning up to the fact that you are the ones requiring the tests. After paying what we are paying for the cruise one would think the testing would be included.

The Princess Vacation Protection Plan is of no value because Princess provides NO instructions on how to file a claim nor does Princess provide a clear explanation of coverage and benefit limits when a Princess Vacation Protection premium is paid. My EZAir return flight of April 6 had to be changed to April 2 due to COVID being contracted by one member of my party and diagnosed by Princess medical personnel on April 1 on board. There were NO Princess agents available to assist with a change of my flight. I was only able to book a flight for myself at great expense. I tested negative for COVID but was at risk due to close contact and advised by Princess medical to return to the US immediately while I was able to fly. After much inquiry, I was able to file a claim with Aon based on the fact that I paid for Vacation Protection. Princess Vacation Protection is underwritten by Nationwide and all claims are administered by AON. My claim was filed and acknowledged as received by Aon on May 5, 2022. My claim has generated NO communication from Aon as of this writing on September 5, 2022. Princess must refer my complaint for resolution as soon as possible.

We took a cruise in March 2022 aboard the Sky Princess.

I was reviewing our shipboard charges upon our return and found several charges that were not ours or I do not know what they were for.

I have sent numerous emails, chats, and phone calls and have gotten absolutely no response and no resolution. People take my information and then I never hear anything back.

Disappointed I have not gotten a response. I thought better of Princess than this.

Thank you.