Prime Relocation Services
reviews and complaints

Hello,
We have successfully delivered your items to your home. We apologize for any inconveniences during your move. Please contact us if you have any further questions or concerns.

Hello,
We apologize for any inconveniences. However, you cancelled outside of the window of cancelation. Please file a claim to see what they can do for you regarding a refund. I have attached a copy of the contract in place.
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I hereby confirm my signature on the following document:

Name: ***
Email: ***
Signed Date: Wednesday, 07/08/2020 - 13:29:49 EST.
IP Address: ***
Internet Browser: Chrome
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Moving Estimate Job No: CD6551213
PRIME RELOCATION SERVICES INC
26 West Dry Circle
Littleton CO 80120
US DOT: 3358332 MC: 1074983
Customer
Rep: ***
Phone:
Direct: 213-314-3784
Email: ***@***
Web: https://***
Moving From Moving To
***
2128 Hewitt Ave

Oroville, CA 95966
Phone: 530-693-4314

***
6***

Relocation Details
Job No: CD6551213
Estimate Date: 07/08/2020
Representative: ***
Move Type: Residential Long Distance, 589 miles
Estimated Volume: 512 cf. (3584 lbs)
Estimated Rate: $4.89 per cf
Move Day: Wednesday/Thursday
Move Date: 09/02/2020-09/03/2020
Move Time: 09-12PM
Created on: 07/07/2020 Relocation Estimate
Basic Estimate Price $2503.68
Fuel Surcharge: 15.00 % $375.55
All Furniture Disassembly and Reassembly + Furniture Packing $0.01
Gas , Tolls , Taxes and Insurance ( included ) $0.01
Protection Plan ( included ) $0.01
Senior Citizen: 5.00 % - $143.96
Free 1 TV packing $0.01
One Free month of Storage ( if needed ) $0.01
July Promo 5% Off - $143.96
Basic Valuation Protection:
$0.60 per lbs. per article
$0.00
Total Moving Estimate $2591.36
Full Value Protection Amount of Liability: $21,504.00 (Optional)
Deductible Levels: $0 $250 $500 $750 $1000 $1500
Valuation Charge: $0.00 $0.00 $0.00 $0.00 $0.00 $0.00
Total Estimate Plus
Valuation Charge: $2591.36 $2591.36 $2591.36 $2591.36 $2591.36 $2591.36
Customer's Initials: x_________ x_________ x_________ x_________ x_________ x_________
WARNING: If a moving company loses or damages your goods, there are 2 different standards for the company`s liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the moving company is liable for FAR LESS than the replacement value of your goods, typically at a lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move. Before selecting a liability level, please read Your Rights and Responsibilities When You Move, and Ready to Move Brochure provided by the moving company, and seek further information at the government website www.protectyourmove.gov
Understanding Your Estimate
Thank you for choosing Prime Relocation Services. We are happy to provide you, the Customer, this quote based on the list of items and services you requested at the time this estimate was prepared. This BINDING QUOTE is based upon the specific items to be moved and services ordered as listed on the estimate. Your estimated price will not change unless you order additional services, add additional items to be moved, or additional weight or cubic feet to be moved which are not listed on the estimate. This document is an estimate only and not a contract; it is only binding for the specific services and items listed here within; any deviation of the services listed and ordered will result in a new estimate being issued. In such cases, a revised written visual estimate must be executed prior to any services being performed.
The Estimate includes the following services:
Transportation of goods with an 18 Wheeler or a Straight Truck.
Disassembly of Standard Furniture Items.
Reassembly of the items disassembled by the movers at time of pick up.
Wrapping of all furniture with quilted moving blankets.
Itemized inventory indicating condition at origin.
Loading and unloading of all goods.
All transportation, taxes, tolls, mileage, and fuel surcharge.
Standard Valuation Protection up to $10,000 based on .60 cents per lb per article.
No date change penalties if request is made more than 7 business days prior to he originally scheduled pick up date.
The Estimate does not include the following services:
Shuttle Service If Semi is not accessible to location or cannot get close enough to building for loading or unloading to perform relocation, minimum shuttle charge will be 1$ per cubic feet minimum $350.00
Additional Flights of Stairs (One flight is included in estimate, 7 steps) $75.00 each additional flight or any additional steps above 7.
Long Carry- First 50 Feet are included. Anything additional will be calculated at $50 for up to each additional 50 feet.
Packing supplies (boxes, bubble wrap); Packing of fragile items (TVs, Glass, etc.) crating services and loading of bulky materials (additional fee will apply).
Storage Cost is based on the weight or volume of the shipment. (30 Days)
DISCONNECTING & RECONNECTING OF APPLIANCES ARE NOT INCLUDED (WASHER DRYER, ETC)
The Estimate will include the following ONLY if the option is taken and disclosed:
Full Packing Services: Includes all materials and labor required to pack all items. If additional items are added at the time of pick up, then the full service price will increase and adjusted, at the same guaranteed rate. A new agreement will be presented at the time of pick up (Revised Written Estimate).
TERMS OF PAYMENTS: Upon booking, up to a 25% deposit is required to be paid in the form of a Credit Card (MasterCard Visa Discover), Zelle (info@usa-moving.com), CashApp ($PRIMERS), Venmo (@Prime-Relocation), Cashier's Check, Postal, Money Order, or by EDEBIT check services. On the day of pick up, 65% of the balance is due to the driver in Cash, or Postal Money Order, Check, Wire Transfer, Zelle, Quick Pay, Cashiers Check (only when delivery time exceeds 48h, within business days) . The balance remaining at delivery must be paid prior to offloading and can only be paid in Cash, Zelle (info@usa-moving.com), CashApp ($PRIMERS), Venmo (@Prime-Relocation), Cashier's Check, Postal, Money Order.
By signing this Binding Agreement, Customer is acknowledging and agreeing to the following:
Prime Relocation Services Inc, is a properly licensed interstate moving company. Prime Relocation Services Inc will be acting as an interstate moving company and transport an individual shipper's household goods, and will coordinate and arrange for the transportation of household goods.
CANCELLATION POLICY: To Cancel a Reservation, please contact your moving coordinator in writing no later than 7 business days (SATURDAYS SUNDAYS AND HOLIDAYS NOT INCLUDED) prior to the first loading date. The deposit only represents a portion of the total estimated charges and will only be refundable when we receive a written request within 48 hours after signing the estimate. This will be done, usually within ONE billing cycle. The company however, is of the understanding that some situations are exceptions, we will consider refunds on a case by case basis.
Company Terms & Conditions

Please read the following requirements & regulations to ensure a smooth and worry free move.

RESCHEDULE / CANCEL OF SERVICE: Rescheduling your move date must be submitted in writing by the customer at least three (3) business days prior to service date. All cancellations for services made by customer 48 hours after booking the services the deposit is non refundable and will be a credit on account to use for the customer (including onsite service cancellation made by customer). In addition do to unforeseen circumstances, or any additional services added to the account such as packing services, additional items to be moved, overnight service, storage services or packing materials usage, that are not included in the initial Estimate Cost For Service that was signed and approved by customer, the customer is fully responsible and will be charged the entire total Estimate Cost For Service given prior to service date.

PACKING YOUR GOODS: All Customers are responsible to pack all boxes and fragile items (glass, mirror, marble, and electronics) unless noted differently on this Estimate Cost For Service (via Your Estimate Cost For Service email). For health and sanitary reasons all mattress', box springs, and futon pads must be properly protected in Mattress box or plastic cover. Personal effects in plastic bags are not allowed in the truck. Packing supplies are not included in the transportation cost and will be charged if required. Elaborate furniture items that need to be disassembled and/or reassembled may require a 3rd party professional servicing or additional labor and should be disclosed to your estimator in advance of the move to be included on the estimate. Disconnecting and reconnecting of appliances is not included in the estimate. Reassembly of any item is subject to the availability of tools and/or parts being available at delivery. Packing, materials, and unpacking services, are available at an additional charge and are only included in this estimate if the service is listed on the services section of the estimate.

ABBREVIATIONS and DEFINITIONS: Carrier: the moving company. Shipper: the consumer hiring the moving company. Articles listed as follows: Articles listed as CP = Carrier Packed; PBO = Packed By Owner; PO = fragile item to be wrapped with Pads Only per customer.

CERTIFICATE OF INSURANCE: Some buildings require a certificate of insurance from the mover. Please check with your building management at both current and new locations regarding their requirements. Please notify your Relocation Specialist and we will be glad to assist you. Note: A fee may apply depending on building requirements.

PARKING RESTRICTIONS: Customers must confirm parking restrictions with the building/s management or local police department at both current and new locations in order for the carrier to avoid parking violations. If the truck physically or for reasons of parking restrictions cannot park close enough, Long Carrying or Shuttle Truck Service charges will apply and added to the original agreement.

FURNITURE TRANSPORTATION: Our Company requires that all drawers must be emptied prior to the day of move. Furniture with full drawers will not be transported due to high risk of damage to the actual furniture, premises walls and floors. Bulky service charges will apply and added to the original agreement.

UTILITIES / APPLIANCES: Make sure that all of your utilities and appliances will be turned off and disassembled from electric, gas and water connections prior to the day of your move. We do not disassemble or reassemble any utilities or appliances at both current and new locations on the day of your move-out or move-in.

LIABILITY: Prime Relocation Service Inc provides two valuation options: Limited liability and full replacement value (FVP). Both plans cover furniture and boxes packed/unpacked by Moving Companies. We suggest you purchase third party insurance to protect your property. Please read carefully before making your selection. Subject to the minimum valuation of $0.60 per pound per article and in compliance with and subject to the provisions of 49 CFR Section 375.701(a), IMOA cannot control whether proper packing methods are used by shipper, therefore on boxes packed by the owner as well as pressed wood (particle board) furniture, fragile or brittle items such as glass, china, ornaments, etc.; liability is limited to $0.60 per pound per article. IMOA has the right to inspect and repair any alleged damage. Consumer shipper waives all claims and IMOA is not liable or negligent for any damage to the interior or exterior of any residence including, but not limited to walls, floors, ceilings, stairs, banisters, carpets, plumbing, doorways, driveways, walkways, landscaping, etc. In addition, you are not able to give to us to carry and we accept no liability whatsoever for firearms, jewelry, cash, bank notes, any financial instruments, hazardous materials, liquids.

PICK UP AND DELIVERY SCHEDULE: Pickup and delivery dates are not guaranteed unless the optional Premium Guaranteed Service (P.G.S.) is purchased. Jobs will be delivered:
West Coast 1-10 business weekdays. Up to 500 miles.
Midwest/West Coast 1-14 business weekdays. Up to 1500 Miles.
East coast 3-21 business weekdays. Up to 3000 miles.
not including storage time, beginning on the first date indicated as available for delivery (not the date of pickup). The date indicated as 1st available for delivery is first date of the delivery window and not the promised delivery date. Prime Relocation Service Inc Estimated delivery period is up to thirty business days from date indicated as first available for delivery. All Estimated time of arrivals are subject to change depending on many industries factors such as traffic, weather conditions, unforeseen mechanical problems or unexpected services to be rendered with orders scheduled before you (mostly applies on second, third or fourth shifts). Note: Prime Relocation Service Inc will not discount any account due to any delays listed above. We will keep the customer informed verbally on the move date with a new revised ETA (Estimated Time of Arrival) depending on our schedule.

REVISED WRITTEN ESTIMATE: If prior to or on the day of the scheduled pick-up the shipper tenders more property or makes a change to the initial order for which they received an estimate; carrier and shipper may either (1) undertake the job with the additional property, in which case the shipper would only be required to pay 10% more than the initial estimate to receive the property on a non-binding estimate or 100% of the binding estimate and the remaining balance will be billed after the 30 day deferment. Or (2) execute a Revised/Rescission document, PRIOR TO LOADING OR OTHERWISE BEGINNING THE JOB, this rescission document and new estimate given prior to loading will service as the only active estimate for which charges will be calculated. MOTORCYCLE HANDLING: Prime Relocation Service Inc WILL NOT BE LIABLE FOR ANY DAMAGES THAT MAY OCCUR IN TRANSPORTING MOTORCYCLES ONTO OUR TRUCKS. CUSTOMER IS RESPONSIBLE TO PURCHASE HIS/HERS OWN INSURANCE AND PROVIDE A COPY OF INSURANCE PRIOR TO THE MOVE DATE. IF INSURANCE INFO IS NOT PROVIDED , CARRIER WILL NOT LOAD MOTORCYCLE ON THE TRUCK ON MOVING DAY.

AGREED MANDATORY CHOICE OF LAW, VENUE AND JURISDICTION: If a lawsuit becomes necessary to resolve any dispute between the carrier and shipper, said suit shall and must only be brought in circuit or county court in and for the State of Florida. Suits involving disputed over interstate shipments must be limited to the governing federal law. Both parties agree to submit themselves to the jurisdiction of the Florida Courts and agree given the relationship to the state, such exercise is reasonable and lawful. Shipper consents to jurisdiction in Florida and hereby waives the right to be served within the State of Florida.

AGENTS: Prime Relocation Service Inc may use agents/independent sub-contractors on pick up and deliveries. Additionally, unless you purchased an exclusive use of the vehicle option, there is no guarantee that your items will not be temporarily stored or offloaded and reloaded onto a different vehicle then performed pickup and consolidated with other shipments.

LEGAL PROCESS NOTICE TO ALL CLAIMS: Prime Relocation Service Inc shall not be liable for the loss or damage of the goods unless claim is made in writing supported by proof of ownership, value, and weight. As a condition precedent, all outstanding monies due to Prime Relocation Service Inc must be paid in full before any claim can be made. Claims must be filed within 9 months of delivery or demand thereof is refused and must be limited to the destination descriptions of damages for each item on the inventory logs. All damages and missing items must be noted on the inventory logs. Damage indications must specify each item damaged at the time of delivery. Shipper or agent has full authority to order services and enter into agreement.

SUMMARY OF NEUTRAL DISPUTE SETTLEMENT PROGRAM: The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between Prime Relocation Service Inc and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 CFR Section 375.211 provides that a mover must have a program in place to provide shippers with an Arbitration alternative. Arbitration is optional and not required under Federal law. A. Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third party arbitrator to make decision as to the merits of each sides case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or Claimant must submit a written brief summarizing their legal position and factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the Claimant's arbitration brief and supporting documents, the responding party or Respondent will have 30 days to file their responsive arbitration brief and supporting documentation. Further deadlines and timetables are subject to the arbitrator's discretion. B. Legal effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the Arbitrators decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. C. Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. There is a $250 filing fee FOR EACH PARTY and a supplemental charge of $50 administration fee. Call carrier at phone number on front of this form for ADR processing forms.

SHIPMENT VALUATION AND COVERAGE: Prime Relocation Service Inc Basic Liability of $0.60 per pound per article at no charge. If any article is lost, destroyed or damaged while in your movers custody, your movers liability is limited to the actual weight of the lost, destroyed or damaged article multiplied by $0.60 cent per pound per article. This is the basic liability level and is provided to you at no charge. It is considerably less than the average value of household goods. Full value protection coverage is available for additional cost at customer's request (cannot be purchased after move has begun, and must be requested 72h before pick up date). See "Full Value Protection Amount of Liability" above.

Notice of ***imum amount due upon delivery: Final charges will be based on actual weight or cubic feet/volume of property and services provided. ***imum amount demanded at time of delivery, prior to unloading, is the amount of the non-binding estimate plus 10%; or 100% of the binding estimate. Actual charges may exceed the amount of estimate if additional services were ordered or required to be performed; if customer moved additional items, weight, or cubic feet; or if extra service options such as packing or storage were necessary.

VERY IMPORTANT - IF YOU ADD ITEMS AT PICK-UP OR IF THE ITEMS ARE A DIFFERENT VOLUME AND/OR WEIGHT FROM WHAT IS ITEMIZED ON THIS ESTIMATE The mover may provide you with a revised estimate.

DO NOT allow the mover to load the truck or perform any services before you agree in writing to the new estimate.
If you have not signed the mover's revised estimate, and the mover loads the truck, then Federal regulation requires that the mover has reaffirmed the original estimate and cannot demand additional payment at delivery for the additional items. Any balance due above the binding estimate would need to be billed by the mover thirty days after delivery.
This is why we ask you to notify us of modifications at least 3 business days before the scheduled pick-up date, to avoid surprises at pick-up! On the day of pick-up, your foreman may offer you a new revised estimate listing all costs for the entire move including the additional services ordered or additional items to be moved, if any. The total price will be the same as the price listed on this estimate if your inventory's estimated weight/volume has not changed and if you do not require additional services. If your inventory's estimated weight/volume increases or if you require additional services, however, then your price may change based on the rate per pound and/or cubic feet stated in this estimate.

CLAIM FILING PROCEDURE: As per company TERMS AND CONDITIONS, in the unlikely event a customer realizes that some of their goods are damaged or missing, or if they feel that they have been over-charged or charged for services that they didn't received prior, during or after services were completed, all customers FULLY understand that they MUST initially give the service provider (Moving Company) the FIRST RIGHT to fully investigate and respond in writing with a resolution to their issues.

X __________ (Customer Initials) NOTICE AND WAIVERS: In accordance with 49 CFR 375.401(a)(2) and 49 CFR 371.113(c)(1), customer agrees to waive a physical survey in-home estimate of the household goods and alternatively agrees to receive a non-physical survey based written e-mail generated Binding Estimate based upon the customer provided item list of property to be transported and services ordered. Customer has agreed to receive and subsequently received the FMCSA publications Ready to Move? Tips for a Successful Interstate Move and Your Rights and Responsibilities When you Move via e-mail hyperlink and accessed the Federal consumer protection information in the Internet. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference and available for inspection upon reasonable request at the carrier's offices. Please refer to Your Rights and Responsibilities When you Move Brochure - Rights & Responsibilities as well as Ready to Move Brochure - Ready to Move.
Articles List 18 Items, 60 Pieces
Qty Items

General
1 BED, FOOTBOARD
2 BED, FULL (WITH MATTRESS)
1 BED, HEADBOARD
1 BED, KING (WITH MATTRESS) Qty Items
2 BOX, MED. PBO 18X18X18
1 COMPUTER CHAIR
1 COMPUTER DESK
2 DRESSER, SINGLE
1 DRIER
5 PICTURES, MEDIUM
5 PICTURES, SMALL
1 TRUNK, LARGE Qty Items
Storage
15 BOX, MED. PBO 18X18X18
15 BOX, MED/LG PBO 18X18X24
Living Room
2 BOX, MED/LG PBO 18X18X24
1 COMPUTER DESK
1 ENTERTAINMENT CENTER, REG
Kitchen
3 BOX, CHINA/DISH 18X18X28
Click on Online Electronic Signature to confirm your move online.

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Electronic Signature
I hereby confirm my signature on the following document:

Name: ***
Email: ***
Signed Date: Wednesday, 07/08/2020 - 13:29:49 EST.
IP Address: ***
Internet Browser: Chrome
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Dear Mr.,

Thank you for giving us detailed information regarding your order.

Let me inform you that pickup and delivery date are not guaranteed unless optional Premium Guaranteed Service which is not applicable for your contract upon your decision but the contract states that Prime Relocation Services estimates delivery period up to 30 business days from the date indicated as first available for delivery which is July 20th based on the information your provided for the contract.

To date, we have not violated the delivery time according to the above-mentioned clause of the contract.

And I assure you that all our forces are now aimed at delivering your cargo safely on time.

We have a remarkable team, whose members are dedicated to their work and the mission of the company - be on time and safe for everyone.

If you have any questions, please, let us know and you may contact customer service team.

Hello,
We apologize for the inconvenience during your move. You were given an estimate based on the house hold items inventory list that was provided to your representative at the time of booking your move. When the drivers arrived and did an onsite visual estimate before loading your house hold items you were advised that there was more cubic feet than you reserved. You had an additional 1091 cf. You were also charged for packing since your items were not ready to be put on the truck without being damaged. At the time of your move you had the option to take the items that fit within the space that was reserved at the time of booking. You agreed to take the additional items at an additional cost. Your items have been loaded for delivery on 09/08/2020 and have been shipped. You will receive your items within 3-7 business days. The driver will call you the day before with a time frame window for delivery. Please contact us for any further questions. Once you've been delivered please file a claim so we can assist you in some sort of compensation for your inconvenience.