Priceline.com
reviews and complaints

I had reserved and paid for tickets for 2 tickets using credit from previous cancelled trip CANCELED

Sun, Aug 1 - Thu, Jul 29 [protected]@ $ 116. 00 / per person. I did not see reservations closer to date of departure and called to confirm the night before, Priceline representative stated all is good for departure 3/12/22 @ 530p for 2 people including myself and an under 18 minor. Arrived @ Cleveland Hopkins airport for departure time and there was no ticket for the under 18 minor. The system but no “ticket” We could not check in or board plane. I would not leave my minor and hop on plane solo! I spoke with American Airlines desk attendant, several Minutes went by while he researched the issue. It came down to an error on Priceline side. A “ VCR” was there so what he explained is that no ticket was generated for Rajah. I do not understand this as I have used Priceline before and reserved, paid for and did not have a issue flying I called Priceline, the fist representative answered and quickly put me in hold to get someone else. I then spoke with a “supervisor “ YHam, whereby she put me on hold several times during a long about 3 hr conversation without a resolution. Please note I was still in airport. She stated it had been investigated, however she did see the issue. It was very frustrating and time consuming.

No Resolution! I ultimately had to pay for a ticket and was able to get on flight next day morning d/ t luck of flight being delayed! I am asking to have a reimbursement of cost of ticket $ 361.80 this includes the credit of $116.00 that was to be used when I initially called to reserve and pay extra $85.00 for the tickets

Please respond, Thank You

I would like check sent no more “credit”

Priceline should have address on file

Thank You

T Brown

[protected]@yahoo.com

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On January 8th I contracted with Priceline for a Hertz rental car. Priceline Trip #[protected]. Pick-up February 19th and return February 28th. On January 10th my travel dates changed. I now need the rental for 4 days less and wanted to pick the car up on February 23rd. I contacted Priceline first online and then by phone. I explained the date change. No refund was requested. I just asked Priceline to advise Hertz that I would be picking the car up 4 days later. They told me to call Hertz. I called Hertz. Their representative explained that since Priceline originated the reservation, only they could make a modification. I called Priceline back. The representatives there said they could make no changes. I kept explaining to them that I didn't require a "change." All they have to do is advise Hertz that I will be picking the car up 4 days later. I'm not asking to be refunded any money. They said this constituted a "change" and they could do nothing. What? They refuse to communicate a client's request to have the car I'm paying for be held in the same parking spot where I'll pick it up 4 days later. No change of contract is involved. Merely a notification of a pick-up date. I'm still paying for the car. This is insane.

I was using priceline and the sight got stuck when I was just trying to price to stay at a hotel in Helen Ga at Baymont Hotel. I hit refresh and it charged me. I called Priceline to let them know not only was that a mistake on their end with their software but also, I have covid which is beside the point but regardless this is wrong for them to charge me. I called them immediately to let them know and they would not listen to me that I did not book it. A week prior when I was pricing something the same thing happened, and they shut down their services until it was resolved. You can look back and you will see they charged me at that time three different times for a transaction I did not make but they refunded me. This is a reoccurring problem and I do not feel like I should have to pay for something I did not book. The priceline charge I am referring to is Jan 9 for 191.88.

My phone number is [protected]

I booked a room for Greenville NC for the Hilton through your app, and you booked it as Greenville SC and have not refunded my money. You all promise to send me a confirmation email which never arrived and if I would've got one, I would have noticed the discrepancy and also, I could not bring up the reservation in your app until after I called and inquired. I 100% sure I booked for Greenville, NC and you all will not refund my money. I have called numerous times and emailed with no resolve. I have been promised this would be escalated and would be contacted in 2 days, that has not happened yet! I am a very dissatisfied customer and I want my funds back and this resolved. I have asked for a forward of the confirmation email with date and time stamp and have yet to receive it otherwise I would not complain, because with the confirmation email, I would have noticed the mistake on your end and rebooked. It's Standard multi industry practice to send confirmation emails for products and services bought online and you all did not live up to that and now I am getting the run around. TRIP # [protected]

To whom it may concern.
My name is Sandra I Bernard, Confirmation number for the TRIP IS QQOBVU
Travel date was supposed to be from the 17th Nov-24th Nov 2022.

On Nov 11th 2022 I purchased a ticket from Priceline to go to Trinidad to bury my mother, seeing that the funeral was going to be on the 18th Nov 2022. I called Priceline back and Spoke to Jerry who told me that seeing that my ticket was for Main Cabin I would have to pay, and I told him I was going to bury my mom, he then placed me on hold for a few minutes, when he returned he told me that I can pay $190, I gave him the card to pay the $190. I then received an email that it was time to check in. I could not believe that my trip was cancelled. I called American Airlines, the Representative then informed me that she could not help me since I use a Third Party. I then called Priceline and got Mr, Brian Miller who told me that I would have to buy a new ticket and I questioned why since I paid the additional amt. Mr Miller was very nasty to me and when I mentioned to him, I'm going to call the Army and report how they treat Soldiers he rudely hung up the phone. Someone needs to be responsible since they cancelled the TRIP and not me. I have tried on numerous occasion to resolve this matter to no avail. I did not cancel the TRIP. Had to purchase another while battling the death of my mom. If more information is needed. I've heard stories, but never believe it could happen to me.

Dear Priceline Support,

I am writing this email regarding my booking confirmation number [protected]. I booked my flight with you on the recommendation of a very close friend of mine who is also your frequent flight member. However, I am very sorry to say that I had the worst experience of my life.

I faced various problems and issues after booking my flight with you. Firstly, after making the payment, I wanted to reach the helpline to ask a few questions but nothing was working, I tried calling through various means but could not get your response. Secondly, when I contacted for a query to add on extra luggage and pay the difference, the helpline guy told me that I needed to contact British Airways which was my carrier airline and then I had to call British Airways. They told me that I have to call Priceline. Now, I was standing nowhere, I did not know where to call. Either it is you who is the right authority or British Airways is the right authority. Thirdly, when I went to the airport, I got my boarding pass issued and added extra luggage by paying an extra amount of dollars. I also upgraded my flight to the business class. After that, I got stuck in the bathroom and as soon as I reached the gate, there were still many minutes but the staff of the gates refused to let me enter. I tried a lot by requesting them to give me permission and instead of understanding my position, they did not let me enter and sit in the aircraft even though the aircraft started 30 minutes later. After that, I lost my flight. I was in a bad situation, I had to reach the US for an urgent meeting so I had no option but to rebook my flight with another airline and paid extra 3 times of the amount to fly as I had to reach the US at every cost. Now, I am trying to request for the refund as I missed my flight but nobody is ready to help me when I called Priceline. They said that I have to contact British Airways for the refund and when I contacted British Airways, I emailed and filed a complaint to British Airways for my refund or compensation. Now they again said to me that they can’t help me and I have to contact Priceline. I am nowhere now. My complaint is firstly against Priceline for not being approachable and for the bad attitude of the staff of British Airways on the airport. Secondly, against the inability of Priceline to respond to me on how to proceed with my refund request.

Looking forward to hear from you at the earliest.

Regards

Hamza Shaikh

[protected]

On 11/29 a flight was booked and a price match for the return flight was given. Email was sent confirming that credit. A call a week later to Priceline and it had not been processed. I was told that it would be processed within 5 business days. A call a week after that, I was hung up on by customer service. Called back again and was told that it was processed on 12/15. Called back a week later and was told that it would be processed by 12/30. It's now 1/3/23 and the credit has still not been processed. I spoke to a supervisor who's only response was that he would resend the credit request. The total amount is $44.90. Completely unacceptable that it's now been 5 weeks and that amount has not been processed.

I booked a covid-19 vaccine for my mother with Priceline Pharmacy Chatswood on 3rd Jan 2:30pm. On 9:15AM 3rd Jan I received a call from [protected], a lady told me she can't find my mom's records in system (My Mon had the previous vaccines in another country, so this is expected) and she cannot guarantee my mom will get the vaccine today. I asked for a link for me to upload my record so it can be verified before we arrive here. The answer is No, which means I need to bring my Mon to pharmacy just to upload and verify certificates and a 2nd appointment requirement to have the vaccine.

I booked a trip with a hotel, car, and flight through Priceline and it was not showing up on my past trips in my account to receive my points. I looked in to this further and noticed this happened with another trip as well. I called Priceline and they told me there was nothing I could do and the woman straight up said "you are basically screwed on those points"

I will NEVER again book through Priceline and word of mouth goes a LONG way! I will NEVER suggest a friend or family member to book ANYTHING through PRICELINE.COM!

Hi

I Melvin Mathew have booked as usually through priceline and paid $145 Trip number - [protected]. Booked to Days Inn by Wyndham on 27th Dec. Reached hotel by 10:30 pm they informed they dont have any reservations on my name and our hotel is already full booked. I understood that they have overbooked me. On calling their call center leading to Philippines they said have to call their partners to confirm. Me sitting in the hotel lobby notices that hotel received the call in 30 mins. At the end by 1am they mentioned sorry we confirmed the hotel is over booked we have 2 option cancellation or we can book an hotel. I wanted a shelter for night so i opted to get an hotel. It went too and fro and at 2pm they said sorry we only have an option to cancel.

Finally i have boked to different hotel paid doble price and booked an cab frim there. Lastly they are offering an compensation of $21 (made a joke out of me for all the pain and humiliation)

Please contact me back on [protected]@gmail.com

Thanks

We call the hotel to check it is safe for staying there. On duty manager confirm and we reached there. On arrival next door neoghbour start coughing just outside the bedroom window and severe sick that co tinnitus coffins. I call and inform the reception they said we will check on all hotel was empty on 25th Dec.

It was so obvious and loud noose of coughing constantly and they refused to change a room or refund nor giving my option

I got sick.change travel plans. Currently waiting for my lawyer to get back to me.

I need to know we book with price line what are the legal expects or policy you have.

Purchased non-refundable round-trip tickets (also purchased trip insurance) in Nov 2022 for my son’s Naval Recruit Graduation Ceremony scheduled for Dec 9, 2022-per Navy communication to parents. Following is flight info.

DATE: FRIDAY, DEC 9, 2022

TICKET: [protected]

FLIGHT NO: 2805

BRADLEY 5:22a-Arriving OHARE 7:11a

TOTAL: $317.19

After purchasing my flight, as we got closer to graduation, we were informed by the Navy that tickets were REQUIRED TO BE PURCHASED IN PERSON ONLY THE EVENING BEFORE the graduation (Dec 8, 2022) as tickets would NOT be available the morning of Dec 9, 2022.

In order to not miss my son’s grafuation, I had no choice but to change my out-going flight to arrive the evening before (Dec 8, 2022). Flight info was changed to the following:

DATE: THURSDAY, DEC 8, 2023

TICKET NO# [protected]

FLIGHT NO: AA377

LAG 11:30a-ARRIVING OHARE 1:32p

TOTAL: $136.21

Both trips were purchased thru American Airlines. I am requesting a refund $317.19 as I had no choice but to change my flight to Dec 8, 2022- based on the information that was not timely provided by the Navy when my original flight was booked.

I appreciate your consideration of accepting my appeal & refund of $317.19.

Thank you

Loretta Wieler

I purchased 6 tickets to travel from SNA to VietNam for 12/23/22. This was booked several months ahead of time. Today, when I am checking in, I can’t because Priceline staff combined our first name and middle name as our first name, which no longer matched our passport. Why would someone ever change our first names for tickets? Our confirmation had the correct names but someone at Priceline thought they should just combine names? What?! So, now I’m trying to spend the day before our trip to resolve this so we can get on the plane. This trip is costing thousands and thousands of dollars and countless time to prepare. This was very incompetent of the staff at Priceline.

Confirmation code: FSAYNY

I called Priceline and they said they can’t do anything and I have to resolve it with Alaska Airlines. Now, spending hours trying to get a hold of them.

Absolutely unacceptable behavior on Priceline’s end.

Priceline trip number
[protected]
Purchase date
Dec 11, 2022
Payment method
Visa (8485)
Billing name
Melissa Smith
Daily rate
$52.74
Number of days
X3
Taxes and fees
$58.88
Car subtotal
$217.10
Total charged
$217.10
Prices are in USD.
This itinerary including summary of charges is your official receipt.
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Protect your rental car for $39.00 (Recommended)
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car image - Nissan Versa or similar
Compact Car
Nissan Versa or similar
Auto
AC
Unlimited Mileage
Pick-up
Fri, December 23 12:00PM
Drop-off
Mon, December 26 12:00PM
Location
National Car Rental
Savannah/Hilton Head Intl Airport (SAV)
436 Airways Ave, Savannah, GA 31408
How to get there
Confirmation number
1444584700COUNT
National phone number
[protected]

I created a booking in error in mid-November 2022 (I created the booking for December [protected], instead of November 25-30). Seconds after creating this, I called Priceline in attempt to fix this. They told me I would need to call the hotel directly to try to obtain a refund for these dates so that I may book my room with the appropriate dates. I called the hotel, and they stated that they would be able to process the refund if Priceline sent an email to their accounting department requesting the authorization. I relayed this message to Priceline, and they sent the email. I called Priceline numerous times after this to receive a status update, to which numerous of the customer representatives I spoke to acted like they had no idea what was going on when this should have all been in my prior notes for my case. Finally, I spoke to someone who I thought was helpful. She assured me that this matter was being resolved, and that I would be able to receive this refund, but that fees may apply from the hotel, which at that point in time, was better than nothing. She stated that she would get in touch with the hotel and find out what the fees were, then get in touch with me via email. Days later, I receive an email stating that there is nothing they can do to help me. I would not be receiving any refund at all! I email back with my confusion, and receive the same response. Do not book with Priceline! It is now days before this booking, and I've received no refund, when I was told that this would be handled! It seems that they just try to get your hopes up to get you off their backs!

Booked through priceline 3 tickets from Rome to Bari roundtrip ticket numbers [protected],[protected] and [protected] with ITA confirmation number SGQZJD. the airline cancelled our return trip because we couldnt make the trip from rome to Bari. Looking to recovery the taxes on these tickets in the amount of $168.30. Priceline tells me the airline must trfund and the airline tells me priceline must refund. Dennis Shepherd [protected]@gmail.com

[protected]

I am very upset regarding booking with Priceline to this hotel. When I arrived at the hotel, other customers complained about their rooms and the long wait for service. I should have turned around and left. Because it took my family and me 5 hours to get here to be with family I thought how bad it can be. Well, it was awful. The room did not have a refrigerator which I requested due to having twins with me. The room was not clean and when service was requested the staff did not understand what I was saying. I went back to the office but the line was long with complaints so we decided to visit family members and hopefully things would be better. They would clean the room etc... we got back late so we made the best of things because nothing had changed except they put a refrigerator in the room for an additional charge. I was in the shower and step out to dry off. I was standing in the area where the bed is, and someone just walked in! no knock or any type of warning. This was the last straw I called the front desk and explain what was going on. I was told this is a golf resort and this is why maintenance will sometimes walk in and out thinking the occupant is golfing. What! does that have to do with privacy? What a ridiculous excuse. The front desk stated that they would reimburse me for all costs but had to wait until the manager come to approve the reimbursement. They also stated for me to call Priceline. I called Priceline and the customer service person called the hotel. Customer service came back on the phone and stated the hotel apologize and that I would be reimbursed but it would take several days. I waited and waited by the way I immediately left the hotel and since relatives did not have room at their home I cut my Thanksgiving vacation short and drove back home. This ruined my short Thanksgiving vacation I will never use Priceline or this hotel again unless I am desperate and hopefully I would never be that desperate. I called Priceline about my reimbursement and was told the hotel offered me 25.00 or a stay in their nasty hotel again. I explained that they offered to give me my money back for services that were not rendered. Priceline stated that they could do nothing and called the hotel. Still to this day I haven't gotten my money back,

I rented a car through Priceline for a trip to Costa Rica. I selected budget, I ended up with some company I’ve never heard of. I paid Priceline non refundable $458.00 with taxes. My $458.00 turned into over $1,100.00 with a $3,000.00 deposit. Beware if you rent a Car in Costa Rica, the Government mandates forced liability insurance, my understanding the Car companies pay $2 per day to the government and use it to scam tourists charging as much as $40 per day, their agents are commissioned to get as much as they can.

Date of Incident: 12/7/2022 T

Trip#: [protected]

Upon arriving at the hotel that I booked w/ Priceline.com, I wasn't greeted by anybody at the front desk, so I kept walking in & out to trigger the door ringer only to immediately be greeted with disrespect from the Manager when she questioned why I was getting a hotel if I lived only 20 minutes away & made me feel upset when she also questioned why I was in a hurry. I never said I was in a hurry, & I was completely calm the entire transaction while she was yelling at me about 'not paying' but I was explaining that I had put all my card information down in the Priceline site and just wanted to confirm she had my reservation, & I wasn't charged. If it wasn't for the fact that it was cold and there was no way I could sleep in my car, I could not cancel nor get help from your customer service reps in Singapore. The door lock of the room that the horrible manager provided was broken and I was forced to put my things in my car to prevent anyone from walking in and taking my belongings while I slept. I did not sleep well but needed to rest after an 18hr workday. I was too afraid and too uncomfortable to ask for another room because of how I was being treated. I also had a meeting this morning and needed to shower and it wasn't until I started to shower at approximately 7:30am that I noticed the drain was not letting the water down fast enough and had to cut my shower short to prevent overflow and damage. I was out by 8am because I could not stay there anymore and slept in my car for about 30 minutes with the heater on due to the cold weather. In short: I was treated very badly, unfairly and did not deserve this added stress, anxiety and sleep deprivation since I am a traveling salesman and was in town for a few days.

My name is Delbert and I am writing this email concerning a flight cancelation/refund due to the fact that AeroMexico could not accommodate me on the date of flight and flight duration. I began this process October 24 of this year and spoke with Frank.

I think was transferred to Ricky 10/27 who said he was waiting for the refund approval from the airline.

I spoke with Shannon 11/18 who told me "the refund amount of $891.48 was confirmed.

I called back on the 11/28 to check the refund progress and was transferred to Leo who I told that the information AeroMexico was asking for (Passport copy;bank statement no less than 30 days old), and a couple other things that I was extremely concerned about "emailing" to the airline. Leo replied, "I have never heard of this before and it will be taken care of." He then told me he would forward this to his "boss."

I spoke to Leo again on 12/5/22 only to be told my only option was to send by email the information requested.

Today, 12/6 I received a phone call from Ricky informing me that since I was "unwilling to send" the information, I would be considered a "no show."

Priceline has been no help and passed the "buck" to AeroMexico" HELP!