Priceline.com
reviews and complaints

I purchased a priceline ticket for family emergency july 10th to fly to France, and hour later I couldn't find my ticket. Called and called and was sent to several people and they couldnt find the ticket. Money was also not taken out. So I felt safe to buy ticket somewhere else. Well today looked at the bank account and Priceline took 2500 plus 94 dollars.

Info:

2559.18E

UNITED - 016-US [protected]

date de l operation juillet 10 22

reference [protected]

92.69 E

Priceline /lufuthan-us [protected]

reference: [protected]

july 11,22

I booked a package through priceline. The day of travel, hotel reservation and car rental could not be found. This took multiple calls to get resolved. I was told certain remedies would take place but they did not which resulted in even more follow up calls. NOTHING went smoothly or according to plan. Will never go through priceline again!

I booked with Priceline a flight that included a carry-on. When I got to JFK I was told I cannot take my carry-on on without paying additional fee of $100. I never book a flight that doesn’t allow a carry-on because of the baggage claim Hassles. The baggage claim on the other side at Las Vegas created a lot of anxiety stress and time I did not have.

Jet Blue from Reno to LAX layover to Bradley Hartford CT on July 15, 2022 at 6:40 pm appoximately for Lori Ugolik

I used Priceline to rent a car for my vacation from June 4-June 20, 2022. I had booked a Toyota Corolla to be picked up at Enterprise on Plainfield Ave, Grand Rapids, Michigan. When I got to the Plainfield Location, it was closed! I called Priceline to resolve the situation. The CSR I spoke with told me I now must go to Budget Rental at GRF Airport, 12 miles from my location, to get my vehicle. She told me that the car would be there under Budget. This ended up taking my entire afternoon trying to resolve this issue.

I arrived at the airport and went to the car rental area to get my car. I told the Budget kiosk that I was there to pick up my car through Priceline. I was then told Budget did not have any reservations for me. I explained everything to the CSR. She also said that she did not have a Toyota Corolla for me to rent. She told me that the only car she had was a Kia Forte. I paid for the car out of desperation and frustration. I was charged $1072 instead of my confirmation invoice of $734. I called about the overcharge at my first opportunity, on June 5., I called Priceline to let them know I was overcharged. I was told this was not Priceline's fault because I went through a different car rental! I explained over and over again that I was told by Priceline to use Budget and was instructed to go to this particular location. After several phone calls, I was able to get someone to listen. He had told me that a credit would be issued and put back in my account. After waiting 5 days for the credit to post on my account, I called back and got the run around again. The CSR told me to wait until 7 days. I waited, but nothing. I then called back and spoke to a CSR who told me it was my bank holding up the money. I called my bank and they did not see any deposit coming in. The next day I called back and was told by the CSR that the money would not be issued back to me until I returned the car! I had already paid $250 for a deposit that I did not know had to be paid. In my conversations before my rental at Enterprise, nothing was ever mentioned about a payment being held. I explained that this money was a mistake on Priceline and I didn't understand why I had to wait for my money to be returned to me. Today is July 11, and no money has been returned. I have called multiple times again and have received nothing back on my credit card. This has been very stressful for me because that money was to be used for my vacation, instead, I couldn't have it back after Priceline's mistake. I needed that money and counted on that money for my vacation, along with the $250 that was also taken unexpectedly.

I am so upset with Priceline for putting me through this for a car rental!

I bought 2 flights for my fiancé and I to Palermo Italy on Nov 2021. We specifically asked for one connection, Also informed the agent that we were traveling for our wedding taking place in Sicily and the specific dates are 6/28 to 7/26/2022 We departed on June 28,2022 from O’hare Chicago. Upon checking the flight I was informed that our return flight had been canceled. I immediately called Priceline customer service, they never notified me about the cancellation. I was on hold for over 1hr only to be told I was going to send the rebooking information. As of today I have not received any information on my return flight, Upon arriving in Sicily I placed a long distance call was put on hold for over an hour, nothing was resolved, I placed another long distance call 2 days later again long wait and call was dropped after 49 minute wait, on July 11 I called at 1:00 pm was put on hold for 55min I spoke to an agent he was not able to help, transferred me to a different agent I was on hold for over 1 1/2 hours. After a long hold I was offered a flight that has a long layover and 2 connections. I informed the agent my fiancé has medical issues and we can not do 2 connections and long layovers, I was told nothing can be done.

We are working on our wedding arrangements and I also have to deal with the rebooking ordeal. I suffered a panic attack and ended up with a doctor because of the extreme stress I have been dealing with. I don’t consider that this is fair at all because I bought the flights with specific requests. Priceline does not own my time therefore they have to accommodate what I purchased.

I called customer service to get info on hotel reservation and that's what they are there for and it also says on their website that if any questions give us a call and thats what I did. The person on the other side started to scream at me and being so rude that why did I call if I don't have to reserve on phone. Ridiculous! I was talking very nicely and was asking about the details about hotels in montreal that I was looking for because my system was not showing all the options but he became so rude and mean I dont know why. When I asked him why you are getting so upset than he started to call me bad words. This was my first time I was trying to book with priceline but with this horrible customer service I will never ever book with them. I hope they look into their customer service and bring nice people so that they don't lose the customers. Terrible and I hate the way he talked. Really very bad customer service!

On 7/1/2022 - I accessed the priceline app to find & purchase a Resort stay in Punta Cana, DR from the dates of 8/18/22 - 8/23/22.

I came across a listing for a stay at 'The Reserve at Paradisus Palma Real - All Inclusive Resort", the room type I selected at the time of booking was for the 'Reserve Deluxe Presidential Suite (+16 years old), priced at $263 per night (5 night total $1900.50), with free and 100% refundable cancellation if canceled before 08/15/22.

I completed the purchase ONLY to receive a booking confirmation for a room that I didn't selecthe confirmation email showed the room type as "The Reserve Master Suite" which was a HUGE downgrade from the room I selected and PURCHASED. This room type was NOT EVEN OFFERED ON THE APP!

I contacted the resort to confirm the room type, thinking perhaps the names are different but the rooms are the same - the agent I spoke to confirmed that these were TWO COMPLETELY different rooms and was a MAJOR downgrade from the Presidential Suite (the site stated this room is over 6,000 sq ft and they don't even have a room that size on the property!) .

I called Priceline, spending more than 3 hours on the phone - I spoke to 4 different agents AND 3 different supervisors (2 of whom purposely hung up on me). They were all completely useless and rude, only offering me the option to cancel and REBOOK the same room, making it seem as if it were my fault this happened. I asked the 2nd supervisor that I spoke to whether or not this booking was made through the Priceline Server or was it sent to another company to process the transaction, she admitted that priceline didn't handle the booking - that getaroom.com was actually the server that was used. Getaroom.com is NOTORIOUS for the "BAIT AND SWITCH' tactic, and they frequently dupe consumers into thinking that they are booking a certain deal/room type but actually swap them into a lower class room/resort at the SAME price point of the better room/resort unbeknownst to them, now without their permission. In Michigan and several other states this is considered fraud and therefore illegal. The minute I mentioned the fraudulent and deceptive practices to the supervisors - the phone mysteriously disconnected. Because they know they do this to unsuspecting consumers.

On 7/1 - I was told by the 3rd supervisor that a case would be created & sent to the product support team for review & correction, I would hear back at max within 72 hours, as of today (7/5), no one has called me back.

I called on 7/5 & spoke with an agent who was rude, did nothing and hung up on me AS SOON AS I mentioned the BAIT &SWITCH,DECEPTIVE/FRAUDULENT PRACTICE.

I have photos, screenshots and recordings of this SAME room being advertised for the same price and type up until this morning (7/7/22) - yet no one was willing to assist me in fixing this and placing me in the Presidential Suite that I selected at the time of booking. I also have verbal calls to produce as well.

I have sent 3 emails so far to the executive team, still waiting to hear back from them. I've also filed a fraud complaint with the FTC and the BBB - lets see if I get a timely resolution.

This needs to be investigated & fined for this behavior and I am seeking to be placed in the room type that I selected at the time of purchase AND additional compensation from this company immediately.

1. Placed into the Presidential Suite at no additional cost.

2. Though, I want this stay be fully comp'd at 100% BUT I am willing to comprimise a bit if the oteer request are met - I will accept a refund of at least 80% in addition to my stay being corrected, that would be a refund back to my original method of payment of at least $1520.40

3. Future Travel Voucher to be used in the future.

I have lost complete trust in this company at this point.

This resolution should be made within the next 7 days.

The small company I work for made a reservation for a rental car by mistake. We tried to cancel within 10 minutes after the said mistake, and they will not refund the rental. The Priceline home page for rental cars goes on about "Free Cancellation" on MOST rental cars. When I brought this up, the customer care member said the confirmation email clearly said it at the very bottom. I brought it to his attention that this was only stated (and buried in disclaimer text at the bottom of an email) after the transaction was completed, and they said there is no grace or wiggle room. Needless to say, we will never do business with priceline again.

Collins Roberts,

Tel#: [protected]

[protected]@yahoo.com

Dear Sir/Ma’am,

I am writing due to a combination of disappointing experiences over the last three weeks with your customer service teams after a botched up, very embarrassing and disappointing trip which was supposed to be my wife and I Wedding anniversary trip.

I recently used your service to make reservations to two hotels in Italy, my first reservation was in Rome 5/27/2022 – 5/30/2022 and the second was also in Rome 6/2/2022 – 6/4/202 this reservation I cancelled as a result of my experience with the first botched reservation.

Details below.

My reservation in Rome 5/27/2022 – 5/30/2022 was made at the Rome Cavalieri, Waldorf Astoria Hotels & Resorts, this was for my wife and I anniversary which was very disappointing, I have been making attempts via phone calls and text message with your customer service teams and has only been receiving promises since I was in Rome over 4 weeks ago.

Below is my room choice and details.

ROOM DETAILS

Alcove Suite with Club

1 / 4

Offering a bedroom and living room, this suite features views of the Mediterranean gardens. It is provided with air conditioning and a flat-screen TV with satellite channels. Private bathroom is complete with Salvatore Ferragamo toiletries, bathrobes and slippers. Includes access to the Rome Cavalieri Club Spa (wellness, fitness and pools) and to the Imperial Club Lounge. Located on the 7th floor, the 200-m² Imperial Club Lounge is open daily from 07:00 until 23:00 and includes: - buffet breakfast - all-day bar and refreshment service with nonalcoholic and alcoholic beverages - finger food, afternoon tea, early evening hors d’oeuvres and after dinner drinks - national and international newspapers and magazines - PC workstations, fax and wireless Internet

This is the room I selected and paid for when I made my reservation through priceline as shown in the reservation details below.

However my reservation was switched by your relocation team, this was after the reservation was made and paid for; unknowingly and without my approval, the room was changed to a Deluxe Double Room at the Westin Hotel, a very noticeable downgrade from what I paid for; this new room was two Double Beds pushed together, no living room and none of the amnetties I originally wanted or purchased.

I am seeking your assistance with resolving this issue as it seems your Customer Care Team is unable to do so.

Priceline trip #:

[protected]

Rome Cavalieri, Waldorf Astoria Hotels & Resorts

May 27 – May 30

Payment Summary

Priceline trip number

[protected]

Purchase Date May 20, 2022

Billing name: Collins Roberts

Cost per person

$1,152.27

1 Room for 3 Nights

Taxes and fees

$134.57

Number of travelers

X2

Total charged

$1,905.24

Due later

$668.42

Hotel fee

$42.00

Total Cost

$2,618.14

·

Priceline trip number

[protected]

Purchase date

May 20, 2022

Prices are in USD.

This itinerary including summary of charges is your official receipt.

Contact Priceline

Chat With Priceline

You can give us a call:

For inside the US call [protected]

If you're calling from outside the US click here.

Rome Cavalieri, Waldorf Astoria Hotels & Resorts

Check-in

Fri, May 27 after 3:00 pm

Check-out

Mon, May 30 by 12:00 pm

Address

Via Alberto Cadlolo 101, Rome, Italy 00136

Get directions

Top Amenities

Free WiFi in Public Areas

Pet Friendly

Swimming Pool

Spa

See all amenities

Manage

Room

Important Info

With a bedroom and a living area, this room features views of the Mediterranean gardens and swimming pool. It includes air conditioning and a flat-screen TV with satellite channels. The private bathroom is complete with Salvatore Ferragamo toiletries, bathrobes and slippers.

Sleeps up to 2 adults.

Hotel may charge for additional guests

Reservation Name

Collins Roberts

As of today 7/07/2022, my profile still shows the original hotel I chose and was charged for there is no record where I requested a change nor the hotel I was relocated to by your relocation team, I was essentially charged for a Suite and relocated to a Deluxe Double Room.

The Room I Was Relocated

A total disaster, obviously a downgrade and Very Disappointing.

Deluxe Room,

1 King Bed

377 sq feet

With your stay: Free Internet

Room amenities, details, and policies

Relax - In-room massage available

Internet - Free WiFi

Entertainment - 32-inch LCD TV with premium channels

Food & Drink - 24-hour room service and free bottled water

Sleep - Pillowtop bed, premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathtub or shower, bathrobes, and slippers

Practical - Laptop-compatible safe, desk, and phone; free cribs/infant beds available on request

Comfort - Climate-controlled air conditioning and daily housekeeping

Accessibility - Grab bar in bathtub, height-adjustable showerhead, and low-height electrical outlets in bathroom

I am available to speak or can be reached via return email at your earliest convenience and is looking forward to getting your response soon.

Thank you in advance for your time and assistance in this matter.

V/r

Collins Roberts

[protected]

I made a reservation for a hotel stay through Priceline.com, as one of their VIP Members. The stay was to take place at the Comfort Inn and Suites, 2620 Hotel Terrace, Santa Ana, CA with a check-in date of 07/02/2022 and a check-out date of 07/05/2022. At 7:30 pm on 07/04/2022, I received a notification from Priceline in which they asked me if I would like to "extend my current trip". I agreed to the extension for one more day, changing the check-out date to 07/06/2022.

When I went to the front desk at 10:00 pm on 07/04/2022 to confirm that the hotel had received the extension I had arranged and paid for, they informed me that I would be required to provide an additional incidental deposit for the room, effectively doubling the amount of my deposit. They stated that the new deposit was required because I had not received an extension, as agreed upon, and instead, the additional night was submitted and received as a "new" reservation.

At 11:20 am on 07/05/2022, I called Priceline to have the issue resolved, and was told that they "do not extend existing reservations", but I was welcome to request a "new" reservation for the additional night. After spending almost 40 minutes speaking to a cutomer service representative, and then escalating the issue to her supervisor, I was told that a higher level of supervisor would call me by the end of the day. I asked what they considered the end of the day, so I would know when to expect to hear from them, and eventually was told that it would be within the next 8 hours.

Approximately 15 minutes later, I received a call from Priceline Travel. I explained the situation to that supervisor, and was told again that they don't extend, and can only create a new reservation. So, if I didn't want to provide the hotel with an additional deposit, they would be happy to make me a new reservation, or cancel my current one. I explained that neither of those options provided an acceptable solution to the problem, and after a period of silence while I waited for some kind of response, the supervisor hung up on me.

I found their solution to the problem unacceptable, as I would have to pack my things immediately and leave the hotel, which would leave me with no place to stay the night of the 5th, and I would still have over $200 of my funds unavailable to me to stay somewhere else. Both the hotel and Priceline informed me that they would refund my initial deposit, and payment for the additional night, respectively, but that it would take between 3-7 business days for my funds to be deposited and made avaiable to me in my bank account.

I believe that this is a breach of contract by Priceline, because all necessary elements of a valid contract were established, and they did not perform the agreed upon provision in exchange for the consideration I provided:

1. Offer – They initiated contact with me and asked me if I would like to extend my stay for approximately the same nightly rate that I had originally paid.

2. Acceptance – I agreed to their offer, and was immediately sent to a payment capture page, where I completed the credit card information they were requesting, and submitted my payment.

3. Consideration – Priceline received my payment for the extension of my reservation, and I received an additional night in the hotel, in the same room, and didn't need to vacate until 07/06/2022.

Priceline initiated the offer to extend, not to renew our existing agreement. According to established contract law, a contract extension occurs when an existing contract is continued for a period of time. And, at the time a contract is extended, other terms might also be varied (such as pricing). Whereas a contract renewal is when an existing contract ends—by, for example, expiring—and the parties agree to enter into a new contract. Priceline asked me if I wanted to extend, and the original contract had not yet expired, and I accepted their offer to extend.

It is well established legally that the word extension, when used in its proper and usual sense in connection with a lease, means a prolongation of the previous leasehold. The distinction between extension and renewal of lease is chiefly that, in the case of renewal, a new lease is requisite, while, in the case of extension, the same lease continues in force during an additional period upon performance of a stipulated act. An option for renewal implies giving a new lease on the same terms as those of an old lease, while an option for extension contemplates a continuance of an old lease for a further period.

As the aggrieved party, I believe that I am deserving of compensation for damages that were a direct result of their breach of contract. Because Priceline didn't perform the agreed upon action that they initiated, I experienced several ramifications:

1. There was a considerable waste of my time in dealing with hotel management, as well as Priceline's customer service department.

2. I was subjected to apallingly unprofessional conduct when the 2nd supervisor I spoke with hung up on me.

3. I was inconvenienced by having to lose several hours of my day while trying to have the issue resolved.

4. Priceline never did take any action, or make any effort, to perform the consideration that they proposed when they contacted me.

I think that a reasonable conclusion to this would be to compensate me with one of the following actions:

I have an urgent need to change my flight. I have talked to the customer service rep several times and they are not helpful and unwilling to assist, they advised me to call American airlines.

I made reservations for July 6, 2022 to fly from MGM > Long Beach airport. It is imperative to change my flight to July 20, 2022 instead. After speaking with American airlines, they informed me the changes could be made, however, I have to call priceline. So, I called priceline back and again, they referred me to American.

Priceline rep said that the reservations were non-transferable and non-refundable. I was NOT aware of this as it is not clearly stated on the website. All I want is to change my flight from July 6 to July 20 for both me and my husband. Can you please help me?

This year has been such a terrible year as my son was murdered and I'm still trying to cope with my loss. I'm begging you to please accomadate me somehow. I don't have the additional finances to pay for new reservations due to the funeral expenses.

I have used priceline for many years and this is the first time that I have encountered this issue.

Please find it in your heart to help. I know God will bless you tremendously.

Record locator: CQVRLO

Passenger: Lisa Marie Carrillo Villa

Passenger: Johnny Villa

[protected]@yahoo.com

[protected]

I had cancelled a hotel reservation held for June 9th, 2022 and I had cancelled on June 7th, 2022. The policy states that if I cancelled a day prior to my check in date, I would not get reimbursed.

I had called on June 7th and cancelled my hotel reservation due to me catching covid. I even received an email confirmation of the cancellation from June 7th. I had called a week after to receive a status on my refund and was told to call my bank as there may be a delay on their end. I called my bank and was told they did not see a refund pending on their end. I called Priceline again and told them what happened and they said I would be receiving an email 3-5 business days.

I eventually received that email and it stated I was denied a refund because I had cancelled on June 8th. How is that so? I have proof of the original email they sent me for the cancellation on June 7th. I called again and was told AGAIN that I would receive another email. I have not received any email and I am beyond frustrated with Priceline now.

I had an overcharge on my Priceline Credit Card and I tried to file a dispute, I have sent in all the documentation which is only by fax which I was given three different fax numbers that don't work, every time I call in, I get someone in the Philippines and can't help resolve the issue.

We paid for a flight on COPA airlines for Christmas Day, 2021 in June, 2021 which COPA cancelled in October. COPA never sent a refund or offerred an alternate flight. COPA also said if we made the reservation through a travel agent like Priceline, that we'd have to go through Priceline for a refund. Priceline was unable to get COPA to issue a refund, and on May 17, 2022 Priceline sent us an email saying that Priceline would refund the money to us themselves in 10 business days. That was 6 weeks ago, and still no refund from Priceline.

You sent me an email today telling me to check your reply in your message center. I went there and nothing was there.

Please, please, please, remove my name from that visa card.

I cut it up two days after receiving it when I saw there was a charge on there that I did not make. I called your fraud department twice but you keep billing me and adding late chages. P;ease fix this asap before you affect my credit.

I asked multiple times to take this credit card account out of my name since the original charge was fraudulent. I called and spoke to your fraud department at the time. I cut up the card immediately. Now you are still billing me and applying late charges. Please stop! This was not my charge. I told your fraud department that. I should not have to ct communicate with you so many times to get someone to take action. Please act now.

Page 1 - credit card login june 26, 2022 -https://www.barclaycardus.com/servicing/accountSummaryOnLogin?__fsk=212742483

Last login: 06/05 at 10:10 am et via web

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Good morning, kenneth

Priceline vip rewardstm visa® card...9619

Unlock card

This account is closed. Website functionality will be limited.

Current balance

$110.61

Available credit

$0.00

Revolving credit line

$8,100.00

Your payment is past due

Minimum payment due

$100.74

Payment due date

07/20/2022

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Recent activity

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Posted transactions

Rewards

Thu jun 23 2022

Interest charge-purchases

$1.07

Mon jun 20 2022

Late payment fee $40.00

Page 2

Barclay email on 6/24 2022 requesting payment

Important account information

Email from barclays us services: important account information

Kenneth

Eaise



Account ending in:

9619

From: barclaysus services

6/24/2022 9:40 pm

To [protected]@comcast.net

Past due notice:

View your payment options

Dear kenneth,

Your priceline vip rewards™ visa® card payment is past due. Please make a payment today to bring your account current, and avoid additional late fees.

Other payment options:

The barclays app: text mobile to 60956 to download our mobile app to schedule payments and manage your account.1



Payment mailing address: make payment arrangements with your bill pay service.

Barclays

P.O. Box 13337

Philadelphia, pa [protected]



Page 3

Priceline email on 6/24/2022 requesting payment

Priceline visa account

Account alert: your statement is available

Priceline vip rewards

6/24/2022 3:44 kenneth eaise account ending in: 9619

Hi kenneth,

Your priceline vip rewards™ visa® card account statement is now available online.

To view your statements online, log in to pricelinerewardsvisa.com and select view activity & statements.

Important notices: please remember to review your statement to see transactions, payments, other important account information and disclosures such as account renewal and privacy notices. The account above is enrolled in paperless statements, so you will not receive a paper statement in the mail.

Your account information:

Payment due date: 07/20/2022 by 7pm et

Minimum payment due: $100.74

Statement balance: $110.61

Make a payment

Did you know? Paying the minimum amount on or before the due date each month will help you avoid late fees.

This is an attempt to collect a debt. Any information received will be used for that purpose. Please do not reply directly to this automatically-generated message. If you have questions, please log in to our website to send a secure message through pricelinerewardsvisa.com or you may call us at [protected].

I rented two rooms for my family to get some rest feuding a recent road trip. I paid for a reputable hotel to be placed in a hotel that was unsafe, filthy, and had drug use actively present in the hotel rooms. Yea hate photos of feces on chairs and mold. Shattered glass doors at entrances and marijuana permeating the walls. Drug use outside the hotel doors. Absolutely unacceptable for a 340.00 a night hotel room. I will be filing a complaint with the BBB and attorney general

Wanted to book a one night stay and filtered results to show hotels that accepted pets, two small dogs. Showed up only to be told that dogs weren’t allowed. It was 9pm, I had nowhere to go, the couple managing the hotel could have cared less, America’s Best Value Inn & Suites Hyannis MA. There was a large dog barking somewhere on the premises as they were denying me a room. Either Priceline or America’s “Best” or both are lying. Absolutely disgusted with both parties.

On June 18, 2022, I have made a reservation on the Priceline website for an airline plus hotel package. The itinerary number is [protected]. The booking involves flight tickets from Oakland, CA to Las Vegas on June 20 and return on June 21 along with a one night stay in Bellagio, Vegas. The airline on which the reservation is finally confirmed is Spirit Airlines. At the time of making this booking, the original choice of return flight was Jet Blue. However, at the time of making payment for the itinerary where the chosen return flight was Jet Blue, the payment was declined. A second attempt was made to make payment for the itinerary where the chosen return flight was Jet Blue but that too was declined. At the time of making the third payment, I was informed by the Priceline website that the chosen flight options were not available and I was therefore asked to choose new option which ultimately culminated into a successful booking under itinerary number is [protected].

I am informed by my credit card company that while Priceline has reversed the payments made for the vacation leg of the first two unsuccessful attempts (as described above), payments to the account of Jet Blue have been approved and not reversed.

I have already spoken to the customer care team who refused to assist in the matter on the basis that they have no record of any Jet Blue booking in their systems. I have also contacted Jet Blue and they have confirmed that the tickets booked via Priceline have been voided and hence Priceline would need to reverse the amount charged to my credit card on account of Jet Blue.

It is impossible that Priceline has no record of the Jet Blue booking in their systems because they have reversed the charges for the rest of the bookings but not the Jet Blue payment. Jet Blue customer care has also confirmed that the booking was attempted via Priceline.

An amount of roughly USD 458 has been wrongly charged to my credit card twice. My final confirmed itinerary is on Spirit Airlines and not Jet Blue and hence this amount needs to be reversed by Priceline since the entire itinerary was booked via Priceline.

Please take the necessary steps to reverse the amount asap and send the necessary confirmation to me.

I booked a hotel via Priceline for June 17/18 because my mom was having surgery in Cincinnati. Things didn't go as expected and I didn't arrive at the hotel until 4:30am. I entered the lobby expecting to check into my room and was shocked when told I couldn't and it was "marked as a no show". I had booked and paid for the room and no one specified what time there was a deadline or cut off for check-in. Neither Priceline or the hotel. When I explained my situation and asked her to please check me in and provided my confirmation number the front desk then said their system was down and I'd need to call Priceline. So I did. Priceline told me they could not resolve the issue until the spoke with a manager and a manager wouldn't be in until 10am the following day. Priceline also told me they would be in touch within 24 hours. No one called me by June 19th so I again called Priceline. I fully anticipated a refund since I was denied access to the room I paid for and was unable to utilize it for my stay. However Priceline said they spoke with a manager and couldn't reimburse me!?! The representative I spoke with on June 19 claimed they called the hotel and spoke with a manager... I immediately called the hotel and there wasn't a manager even working. SO not only was I denied access to my hotel room, charged fully, but Priceline failed to follow up with me and also lied to me. I cannot justify or see how it is fair for me to have had to pay for a hotel room I couldn't use?!? Can someone please contact me to remedy this issue. I had planned in advance and booked a room to be there for my mom. I am sorry I didn't think to call the hotel and tell them I'd be late? It certainly wasn't the top of my priority at the moment. I do not find it fair that I was both denied a room and that I am still being charged the full amount of the stay. This is not an acceptable policy. I have made two phone calls to Priceline and one to the hotel (yesterday, June 19) and requested the manager call me. No one has contacted me. This issue needs addressed and I expect to receive a full refund. I should NOT have been charged for a service I was denied access to using.