Premier Auto Protect
reviews and complaints

Fuel injector clogged

Took them a week to approve replacing it. After replacing it, it was determined 2 others needed to be replaced. It’s now been 2 days since that request and no word. My Jeep has been in the shop for 10 days. If they would have just approved replacing the whole bank I would have had my Jeep back by now.

It’s obvious they don’t care about the customer.

Got my policy in less than 2 hours. Price was reasonable and advisor was friendly and patient. Definitely gonna recommend Premier Auto Protect to my friends.

Premier Auto was my first pick after checkin' out other companies' ComplaintsBoard.com ratings online. I was waitin' to have a claim to see how the process worked before writin' a review and it was just like my rep said it would be. That's a solid 5/5 stars!

So my car warranty expired on my 2014 *** focus. I went lookin at warranties and quotes. One was from premier auto protect. I saw they had 4 different plans: basic, value, complete and exclusionary. The sales person contacted me about a quote. His name was *** and got my information for the quote. He told me that plan was called superior 75 and was different than the original 4 plans. He explained to me that because I live in ***, the superior 75 plan is exclusive for people who reside in *** due to driving laws and car safety. It sounded too good to be true, but he showed me to the link of the plan superior 75 on the premier auto protect website. I kept asking about individual items and verifying that they are covered *** that the there was a NO deductible and I wouldn't have to pay anything for the repair. Later I find out that isn't true about the deductible. The contract they sent me says I still have to pay 25% of the repair per claim. I asked the claims department and they sent me sales to better answer my questions. *** didn't want to answer too many questions and directed me back to claims saying if I wanted to have a full in depth conversation to talk to them. Claims said they don't understand why they did that since sales should know about the warranty thoroughly if they are the ones selling it. I had I know about them lying about 0 costs on repairs, I would have went to another car warranty service. They keep claiming they're better. However, I would much rather pay a fixed deductible, because 25% of a 4000 dollar repair is still *** dollars which way more than a 100 deductible from somewhere else. I feel like they are not disclosing certain things so customers can unknowingly pay more on bigger repairs. They need a fixed deductible limit because an *** repair would cost *** out of pocket which is almost the cost of the warranty policy. Makes no sense. I want compensation.