Pioneer Plumbing & Heating’s earns a 3.5-star rating from 17 reviews, showing that the majority of customers are satisfied with services.
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Pioneer worked on our warehouse facility to install water pipelines for evaporative cooling
Pioneer worked on our warehouse facility to install water pipelines for evaporative cooling. They provided a quote pretty fast and did the job in less than two days. Great customer service and very skilled tradespeople.
Great service
Great service. Our plumber was knowledgeable, prompt and friendly. Was able to quickly determine what the problem was and fixed it in a timely manner. She even helped fix another issue after. Would definitely use them again.
The complaint has been investigated and resolved to the customer's satisfaction.
Appreciate the work 'Austin' did and was worth the wait. Took exactly 30 min to complete the task and was a rather deplorable mess to deal with pre-treatment.
They responded very promptly to my call. The two technicians who came to my home were professional, efficient, and very friendly. Excellent service in all respects.
Great customer service!
Great customer service! Fair prices! Very professional from booking the job, confirming and following up! Thank-You for a job well done. We will be booking them again when we plan our next kitchen and bathroom renovation at *** condos!
On time, efficient with a difficult replacement, went above and beyond to figure it out! Would recommend in a heartbeat!
The technician came on time, very courteous , informative and professional
The technician came on time, very courteous , informative and professional. We had a minor issue but they were very open for discussion, and the issue was resolved promptly. I have no hesitation to recommend them to my friends , and call for their service again if needed.
The complaint has been investigated and resolved to the customer's satisfaction.
Pioneer Plumbing was very prompt and professional in dealing with a recent sewer backup. They also had the skills needed to assess the source of the blockage and provided me with advice for dealing with the City of Vancouver to prevent future problems. I would definitely use Pioneer for my future plumbing needs.
Very prompt, reliable and efficient service. Very happy with the company and it's staff.
I was very pleased with my service from Pioneer Plumbing and Heating
I was very pleased with my service from Pioneer Plumbing and Heating. A real live person, Meygan took my call! They promised next day service from Noon to 2. Leah, the tech, called at 11:30. She listened to the air conditioning problem and fixed it in short order. Very professional. I am happy to recommend them!
Pioneer Plumbing was very prompt and professional in dealing with a recent sewer backup
Pioneer Plumbing was very prompt and professional in dealing with a recent sewer backup. They also had the skills needed to assess the source of the blockage and provided me with advice for dealing with the City of Vancouver to prevent future problems. I would definitely use Pioneer for my future plumbing needs.
My Condo Complex uses Pioneer Plumbing so I contacted them when I had 3 plumbing issues
My Condo Complex uses Pioneer Plumbing so I contacted them when I had 3 plumbing issues. The tradesman Joe was on time, courteous and professional! When an incident related to my plumbing occurred the following day and Joe was not available the manager Ray came to assist. I am extremely satisfied with Pioneer Plumbing and will not hesitate to refer their services!
THEE absolute BEST Plumbing Company you could possibly image Hands Down
THEE absolute BEST Plumbing Company you could possibly image Hands Down. Why - Because the Service was sincere on every level. Shareef came to install 3 New Faucets (Kitchen, Bathroom and Shower) and also to fix a Toilet. He was on time - an Excellent Communicator and Super friendly and did an Outstanding job with the installs. We were so impressed! Thank you for a job well done!
The complaint has been investigated and resolved to the customer's satisfaction.
Pioneer Plumbing did my annual furnace maintenance service this week
Pioneer Plumbing did my annual furnace maintenance service this week. They provided the same excellent service I have come to expect from them. The technicians were on time, courteous, professional and efficient. They communicated really well. Also, they followed all the new Covid regulations: they arrived wearing masks, used hand sanitizer, covered their shoes while they worked, maintained social distancing with me, and provided contactless payment. I really like this company.
I have used them on other occasion and they have been OK, So when my sump pump overflow alarm was chirping, I decided to make a service call
I have used them on other occasion and they have been OK, So when my sump pump overflow alarm was chirping, I decided to make a service call just to be sure there is nothing wrong with the pump. I even told the lady on the phone that it is most likely a low battery problem. But to charge $255 for a change of a 9V battery that was provided my myself just didn't make sense to me. For all potential customer of this company, you are advised to make sure you are aware of the "Call-Out" Fee of $169 + min 30 minutes labor + parts.
The complaint has been investigated and resolved to the customer's satisfaction.
I have used Pioneer for regular plumbing in the past and found them competent
I have used Pioneer for regular plumbing in the past and found them competent. However when Pioneer inspected my older boiler system they incorrectly identified pumps not working , expansion tanks full, boiler drain leaking ,air scoop is sucking air. *** Pioneer is the second company to simply recommend replacing an existing heating system because it is easier to present to a senior home owner and of course much more profitable.
The complaint has been investigated and resolved to the customer's satisfaction.
We knew Pioneer Plumbing from our kitchen renovation 5years ago and we kept their number as we impressed their performance from it
We knew Pioneer Plumbing from our kitchen renovation 5years ago and we kept their number as we impressed their performance from it. Our kitchen sink stubbornly clogged 2 weeks ago and needed to call professional help after we experimented few unclogging tricks. We live in Langley and it will be a small job, so we thought we could just give a quick call to a plumber in our neighborhood and not bother calling Pioneer from Vancouver, but we knew who to trust. Fortunately, they offer services during this COVID time. A technician wearing a heavy-duty mask came on the next day (we asked them to come on weekdays:) ) quickly replaced a pipe for easy access for auger and unclogged drain and cleaned up the area. Everything was done in a professional manner as expected! We highly recommend them and definitely call them again for any plumbing problems! Thank you!
I am very unhappy with Pioneer Plumbing & Heating Inc's service
I am very unhappy with Pioneer Plumbing & Heating Inc's service. I asked this company to fix a clogged kitchen sink for me. They sent a person with a very rude manner. At the end of the job, when I asked for a breakdown of total amount, he said I wished the company had informed you about the prizing. I replied that I did not know about much the time he spent on the job and the parts he used for me. He then said I could take out the parts now if you like. I had to tell him immediately that I had the right to asked for the breakdown. Worse, this plumber from Pioneer Plumbing had been coughing while he was working inside my kitchen. At that time, I wanted to ask him to leave my house for safety sake; however, I could not because he had 75 feet of snake inserted into my kitchen pipe and had difficulties pulling it out. In this pandemic season, I think Pioneer Plumbing should not send out anybody with any COVID-19 symptoms to work for its customers. What can I say? I hired Pioneer Plumbing because it was a ComplaintsBoard.com member. However I now realize that not all ComplaintsBoard.com member companies are good.
The complaint has been investigated and resolved to the customer's satisfaction.
I requested service to replace a faulty pressure / thermostatic valve in my shower as it worked but didn't hold temperature steady
I requested service to replace a faulty pressure / thermostatic valve in my shower as it worked but didn't hold temperature steady. Provided information, all the part numbers & photos. They didn't bother ordering the valve. The plumber came & spent 1.5 hours "debugging" the problem. Plumber said that the valve had become completely seized. No water was flow, so the entire fixture would need replacement. Said he called to order replacement & should only take a couple of days. Originally I was told I wouldn't be charged until the job was completed. This was repeated by the plumber who came to do the job. However, the very next day they invoiced me claiming "month-end" & charged me anyways. After several days delay, I had to request status update & they told me the part was not available. (Not true, see below) Manager come in to take look, said the entire thing needed replacement & either need to cut out the wall from behind or take out the shower tiles so they could do the work. He'd go back to find the replacement parts that they would need and advise I waited 2 weeks and ZERO response regarding possible solutions. I finally caved and took the SAME information to a local bath outfitter shop, they were able to find the replacement thermostatic valve for me within 3 days. Not only did they order a valve in for me just in case, they directed me to a well-known supplier used by many local plumbers & contractors, only 2 km away from their Pioneer's office in Vancouver. They had 2 of these valves IN STOCK. I picked it up, installed it myself and got things working in less than 1.5 hours. The valve was not broken, the plumber had just turned off the check valves. Nothing they said was true***. I would never use them again.
The complaint has been investigated and resolved to the customer's satisfaction.
Pioneer Plumbing & Heating Complaints 3
I had a problem with my air conditioner, it only works for a few hours and then stops
I had a problem with my air conditioner, it only works for a few hours and then stops. I called Pioneer Plumbing, Heating & Cooling in July to fix it. They changed the control board and fan, and charged me $2894.33. But after I paid, it still only works for a few hours. They diagnosed the problem wrong and didn't send me the warranty for the materials they changed. I spent one and a half months and $2894.33, but the problem still exists. The invoice is attached. They made things inconvenient for me, and I had to find another company to fix it. I want my money back.
My bathroom upstairs was leaking water through the ceiling of our downstairs bathroom
My bathroom upstairs was leaking water through the ceiling of our downstairs bathroom. Pioneer Plumbing came to fix the problem the first time and I paid them. But then it started leaking again. I phoned Pioneer Plumbing again and they sent someone out. They said it wasn't because of the work they did and that it wasn't under warranty. They fixed the new leaks and I paid for their service again. Two weeks later, the same problem happened and water was pouring into the downstairs bathroom. I phoned the company and Megan the receptionist said she would get a hold of the manager and book someone in the next day to come have a look at what's going on. But no one showed up for my scheduled appointment and no one phoned me. What kind of business does this with long-standing clients? They didn't address poor workmanship and warranty for their work as a company.
Pioneer Plumbing came to my house on December 29, 2022 cuz there was a leaky water supply line from the city that fed water to my house
Pioneer Plumbing came to my house on December 29, 2022 cuz there was a leaky water supply line from the city that fed water to my house. One dude was there by 2:30, he said he would get an apprentice to help dig-when the apprentice it turned out he had bad back and couldn't help. A second apprentice did show up quite a bit later. The original bill for $1,604.96 said 3 holes were dug (actually I had dug the first hole myself) so they had only dug 2. The first technician came back the next day alone, then decided to call another apprentice who basically stood around waiting for instructions from the first technician and we finished the job about 2 hours later. During this whole project the tech was in touch with his manager, and they okayed the $1,604.96 and I paid right on the spot. A few days later I recommended Pioneer plumbing for a much larger job for a condominium that I was on the strata council for. About 5 days later on January 5, 2023, I got an additional bill for $530.88, before I could even respond to question it they had taken this amount without my consent from my credit card. The technician said he would look into it, I never heard back from him. I called their office and spoke with someone who said she would clarify what the bills were for and get back to me. I also asked for some before and after pictures as was promised and stated on the bill. I never heard back from them. At one point the $530.88 was credited back to my account and I then was billed again on January 16, 2023, and once again withdrawn without my consent with less detail on the invoice than before for $530.88. They told me that they had the right to withdraw the $530.88 without consent because it was part of the same job.
Is Pioneer Plumbing & Heating Legit?
Pioneer Plumbing & Heating earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Pioneer Plumbing & Heating. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Pioneer Plumbing & Heating has received 11 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Pioneerplumbing.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Pioneerplumbing.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Pioneerplumbing.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Pioneer Plumbing & Heating, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- The website belonging to Pioneer Plumbing & Heating has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We found that the technical contact email address for Pioneer Plumbing & Heating is a free email address, such as Gmail or Yahoo. This could be a sign that the website is not a legitimate business and may be engaged in fraudulent or malicious activities.
- The use of a free email address for contact on pioneerplumbing.com may be a red flag indicating potentially unreliable or fraudulent activity.
About Pioneer Plumbing & Heating
Their commitment to quality workmanship and customer satisfaction is evident in their many positive reviews and testimonials from satisfied customers. They use only the highest quality materials and equipment to ensure that every job is completed to the highest standards.
Pioneer Plumbing & Heating is also committed to providing their customers with the best possible value for their money. They offer competitive pricing and transparent pricing policies, so customers always know exactly what they are paying for.
In addition to their plumbing and heating services, Pioneer Plumbing & Heating also offers emergency services 24 hours a day, 7 days a week. They understand that plumbing and heating emergencies can happen at any time, and they are always ready to respond quickly and efficiently to any emergency situation.
Overall, Pioneer Plumbing & Heating is a trusted and reliable choice for all your plumbing and heating needs. With their commitment to quality workmanship, customer satisfaction, and competitive pricing, you can trust them to get the job done right the first time.
Overview of Pioneer Plumbing & Heating complaint handling
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Pioneer Plumbing & Heating Contacts
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Pioneer Plumbing & Heating phone numbers+1 (604) 872-4946+1 (604) 872-4946Click up if you have successfully reached Pioneer Plumbing & Heating by calling +1 (604) 872-4946 phone number 0 0 users reported that they have successfully reached Pioneer Plumbing & Heating by calling +1 (604) 872-4946 phone number Click down if you have unsuccessfully reached Pioneer Plumbing & Heating by calling +1 (604) 872-4946 phone number 0 0 users reported that they have UNsuccessfully reached Pioneer Plumbing & Heating by calling +1 (604) 872-4946 phone number
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Pioneer Plumbing & Heating address626 Kingsway, Vancouver, British Columbia, V5T 3K4, Canada
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Pioneer Plumbing & Heating social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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Very professional company and fixed our issue quickly. Would definitely use again