PetMountain
reviews and complaints

Pet Mountain sent me a defective light unit with a used bulb (dark bands on ends)- neither worked. I called Pet Mountain and learned of their irritatingly inconvenient return policy. I guess I eat $60, an expensive lesson learned : NEVER ORDER FROM PET MOUNTAIN AGAIN ! Also, shipping took super long, only to be totally dissatisfied.

Defective T5 UVB fixture with a used up bulb -neither worked.

Last year I left a review bashing PetMountain because I was pretty mad. My order wasn't all there! Who likes that?! But, I suppose you can't get it right all the time. PetMountain went and made it right by sending me the rest of my order. I was pretty surprised, but also pretty happy. Since then, my experience with them has been great. I always order for my pups and my tortoises. I try to get as much as I can when it's in stock so I don't have to worry about it again. The prices are the best I've found, too. They just beat the competition, ya know? Speaking of orders, I just got a shipment from them and everything is great. Thanks so much, PetMountain! I really appreciate you all for making things right and taking care of me. You're the best!

I just want to give a shout out to petmountain.com, this site is legit! I was on a mission to stock up on more pork chomps for my dog. She loves these things, but with corona virus going around, I'm trying to avoid going out in public as much as possible. I didn't know what to expect, but I was happy to see that the price was only $16. It beats the $25-$30 that I usually pay at the pet store! With the great price, I was hesitant to order but after reading a few reviews, I decided to take a risk. I'm glad I did!

From placing my order, pet mountain took about a week to deliver my package. I was a bit worried, but everything arrived in perfect condition. No one wants to give their furry friend anything that has expired or is nearly expired. However, I was glad to see that all the products I received were not expiring anytime soon. This made me happy because I want my pet to have fresh products.

After inspection, everything looked good! I'm happy to have found pet mountain. They have won my trust, and I will definitely be ordering from them again! As soon as my Trixie Mattel runs out of her treats, I know where to go. Thank you, pet mountain for delivering quality products to my doorstep.

I want to share my experience with Pet Mountain. Honestly, I wouldn't recommend them to my worst enemy. Recently, I decided to purchase pond filters from their website. The ad stated that it would come in a 12-count (6 x 2 pk). However, I was sent only six single packs. I contacted their customer service about the issue right away, but they quickly tried to pin the blame on me, claiming that I misunderstood the advertisement.

Although I pointed out that the ad had been changed within an hour of my purchase and that it now read "6 count (6 x 1 pk)," they refused to make things right by either providing me with the missing items or refunding 50% of the purchase price. But that's not even the worst part. When I tried to call customer service, I was put on hold for an excruciating 10 minutes, only to be sent to voicemail. I never received a return call.

I decided to file a complaint with the Better Business Bureau (BBB), and to no surprise, there were many others who had done the same before me. It was clear that Pet Mountain has a track record of providing poor customer service and disappointing products.

My advice to anyone looking to buy pet supplies is to look elsewhere. Pet Mountain is not the place. Their customer service is non-existent, and they have no regard for their customers' satisfaction. Save yourself the trouble and go somewhere else.

I got some parrot toys from PetMountain.com. I spent $70 on them. When I got the package from the delivery person it had a funky smell. I opened it up and the toys looked used like some other bird had been playing with them. I knew I had to return them so I put the whole box outside to get some fresh air.

I went to the website to start my return. It said I had either 30 or 60 days to do it depending on which page you looked at. Kind of confusing if you ask me. They said I could send it back with any delivery service I wanted. I made sure to get that in writing so they couldn't change their mind later.

I had to replace the box and the packaging because they were flimsy. It was a pain but I did it. It took months to get my shipping costs reimbursed. The company was not helpful at all. They said I should have called them first before sending anything back. I had to leave so many voicemails and texts but no one ever got back to me.

I also asked if I could get credit for dog items instead of getting a refund. They said no way. Their customer service is just horrible. I will never shop from them again.

Bought some Tetra koi food from PetMountain.com and thought it was a great deal. But to my disappointment, my koi didn't even touch the stuff! Every little pellet was still floating on the surface of my pond the next morning. Worried about my fish, I decided to try giving the food to my perch and catfish in my big pond. But to my surprise, the catfish wouldn't even touch the food either.
I contacted Pet Mountain customer service about returning the food and receiving a refund, but they told me I had to take it to FedX. But here's the thing, it's Pet Mountain's fault, so they should come and pick up the food themselves! They even had the nerve to suggest that there was something wrong with my fish, and that's why they don't like Tetra. But my husband built our first pond way back in 1985, and we've been using Tetra products ever since. We've never had a problem before!
So now I'm wondering, how can I get these guys to replace the food that my fish need to survive? In the meantime, I'm feeding my fish some cheap catfish food, which makes the water dirty and cloudy. Ugh, it's just frustrating!

I've gotta be honest, my experience with PetMountain hasn't been the best. As a first-time customer, I was pretty disappointed when my order came in and it was damaged. I tried to call the company for days, but every time I waited on hold for like 20-30 minutes only to be sent to voicemail. What's up with that? I left two messages and didn't hear a peep from them.

So, I decided to shoot them an email. I let them know that I was super bummed out about my experience and that I just wanted to send everything back. Can you believe it took them THREE DAYS to finally respond to me? And when they did, the person (who went by *) didn't even apologize for the damaged products. They just sent me a label to send it back.

I sent everything back, and it was delivered three days ago according to the tracking info. But guess what? Still no refund. I've sent two more emails asking what's up, but haven't heard anything. I even tried calling again and all I get is a busy signal that disconnects after a few seconds. Ugh, this company is the worst!

Look, I'm not one to leave bad reviews, but if you're thinking about ordering from PetMountain, I would definitely recommend finding a different pet supply company. The customer service is terrible and it's just not worth the headache.

So, I bought 1600 Four Paws WEE WEE pads from PetMountain. Yo, I did it online on 3/12/19. But guess what y'all? They shipped it in two shipments. The first one came on 03/20 all busted and messed up. They taped four boxes of 200 each and they had no protection, ain't that just trash? So, Pet Mountain sent FedEx dude on 3/21 to come pick the messed up packages. But, here comes the funny part, FedEx came on 3/22 with the other 800 pads shipped the same messed up way all wrecked up and destroyed again. What a joke, right? I refused to take the delivery, and FedEx had me sign a paper saying it was all jacked up. The dude who works for Pet Mountain named Nick told me that they could see the issue in their system. The whole thing was a mess, but get this one, they charged me a total of $370.16 for all that stuff.

Now, listen to this, I was waiting for my refund for ages, not until 3/28/19, that's like 7 days later until they credited me $185.08 back to my card. That's half of what they charged me. Can y'all believe they were charging me for merchandise they messed up, that I never even had since the 3/21 and 2/22? They are taking advantage of me, and I ain't gonna stand for it. I am disputing the charge with my credit card company right now! Y'all believe that this is the third time I had trouble with their shipping? That's it, I'm never purchasing from them again!

PetMountain.com was not a good experience for me. I bought a Co2 system but the unit was defective. I contacted them to get a refund and they were unhelpful. They wanted me to call the manufacturer to troubleshoot, but I didn't want to bother with that. I thought they should help me out since I bought the product recently and was eligible for their 60-day guarantee. Eventually they sent me a shipping label only after I filed a chargeback with my credit card company. It was a lot of trouble. I won't buy from them again. I recommend Drsfostersmith.com and Petsolutions.com. Even Petco.com and Petsmart.com are better in terms of price, shipping, and service. Avoid PetMountain.com.

Pet Mountain seemed like a great website to order from because they had what I needed at reasonable prices. The checkout process didn't go as smoothly as I anticipated, though. I tried to place my order using PayPal, but the site kept telling me "Order placement unsuccessful" every time I tried. I checked all my info and everything was accurate, but I still couldn't get my order to go through.

Eventually, I figured I would just use the checkout system on their website instead. This process went smoothly, or so I thought. However, when I checked my bank account, I saw that I had been charged for those three attempted orders that didn't go through. When I checked my email, I found confirmation emails for all three orders, even though they were supposedly unsuccessful.

I reached out to Pet Mountain several times to try and resolve the issue. I sent emails and tried calling several times but all I got was a voicemail that told me to leave a message and then hung up. None of my communications had been responded to days later. I was deeply disappointed with the lack of customer service from Pet Mountain. As a customer, I expect reliable service and prompt communication if there are any issues. Unfortunately, this was not the case with my experience.

Overall, this has been a frustrating experience with Pet Mountain. At this point, I'm not sure how to get the issue resolved, especially since I have not received any response from their customer service team. I am likely going to have to wait for the products to arrive before I can initiate a return, which is a hassle. It would have been much simpler if Pet Mountain had responded to my emails or given me someone to speak with on the phone. I hope they improve their customer service going forward.

Absolutely awful experience with PetMountain. They sent us a giant bag of turtle food that was completely wrong, even though the tag clearly showed it was incorrect. And when we called customer service, we were told over and over again that we were mistaken. It was so frustrating that we had to file not one, but two complaints with the BBB just to get a response. Their so-called customer service line is a complete joke - you can't even talk to a real person! We left multiple messages that were never returned, and our emails were completely ignored.

Finally, after our second complaint on the BBB, we were granted a refund. But the whole process was so difficult and took so long that we would never even consider ordering from this shady company again. They clearly don't care at all about their customers, and their only motivation is to take advantage of people by ignoring their customer service lines. It's really shocking to see a company behave like this.

We highly advise against ordering from PetMountain. They're predatory and clearly don't care about their customers at all. We hope that this review will stop other people from having to deal with such terrible service. Don't waste your time or money on this company.

UPDATE TO RESPONSE:

We stand by our original review of PetMountain - their customer service is simply terrible. We had to file multiple complaints with the BBB just to get a response, which is completely outrageous. It shouldn't take that much effort just to get a refund for an incorrect order. And to make matters worse, their customer service line is completely non-functional - calls either go straight to voicemail or put you on hold for an eternity before sending you to voicemail. This is not how a legitimate company should operate.

The fact that your response is so dismissive and unprofessional only reinforces our belief that PetMountain is a terrible company that doesn't care about its customers. We hope that other potential customers read our review and avoid ordering from such an awful company. We have no interest in doing business with PetMountain again, and we urge others to stay away as well.

Man oh man, I was trying to order some stuff from PetMountain but the website was giving me a real headache. Attempted to place my order multiple times but had no luck. Then, I thought I'd reach out to customer support but after 10 minutes of waiting on the phone, I got hung up on. Major bummer. Tried calling again but this time, all I got was an automated message telling me to leave a message. I went ahead and left one, but I never got a call back. How frustrating is that? Definitely not gonna bother with PetMountain anymore, don't wanna waste any more of my time. Stay clear of this site, folks.

We had some issues with PetMountain lately. We ordered a few things and didn't always get what we were looking for, and when we tried to complain, things got a bit muddled. They claimed they were sending us a replacement, but instead we received a credit. While we're happy to have our money back, it certainly wasn't what we were expecting.

To make matters worse, the shipper left our order in the driveway, despite the fact that the door was less than three feet away. This made us pretty nervous, since anyone could have walked off with our package before we even had a chance to see it. Needless to say, we won't be ordering from PetMountain again in the future.

Instead, we're giving Chewy a try. Hopefully their service will be better than PetMountain's, and we'll be able to get what we want without any additional headaches. Fingers crossed!

First off, let me tell you about my experience with PetMountain. I had been searching for cat scratchers that were made in the USA and came across the Kong brand on their website. I was excited to purchase these scratchers as they were advertised as being made in the USA.

However, when I received the scratchers, I noticed that on the back it stated "Manufactured in China." This was quite disappointing as I specifically wanted a product that was made in the USA. It's not great to feel misled like that.

On top of this disappointment, I had a bit of trouble with the delivery of my package. The FedEx delivery person had my package, but was about to return it because there was no street address listed. Luckily, I asked if he had my package and was able to receive it, but it's frustrating to think that it could have been returned if I hadn't asked.

Overall, my experience with PetMountain was not great. Between the misleading information about where the scratchers were made and the delivery issues, I don't think I would use them again in the future.

I gotta tell ya, PetMountain left me fuming! I mean, what's up with their shipping? They say they'll send out yer order before noon, but that's just a load of hooey! I waited like a day and a half before they even asked Fed Ex for a tracking number! And then, get this, they sent one of my packages all the way to LA when I'm right here in San Diego! It's been like four days and I'm still waiting for it. Don't even get me started on their customer service. I couldn't get in touch with 'em for the life of me! It was like hollerin' into the void. I tell ya, I wouldn't use this site again for all the gold in the world.

PetMountain was a total letdown for me. I had high hopes of finding some good deals on pet supplies but instead, faced major disappointment. My orders were delivered late even though I paid extra for faster shipping. Can you believe that? And to make things worse, when I reached out to customer service, they didn't even offer any kind of refund. Instead, I was accused of lying about the delivery time.

I mean, come on! I'm not someone who goes around making false claims. If I say my orders were late, then they were late. I was expecting some empathy and understanding from these guys, but instead, I was met with disrespect. I can't even begin to describe how hurt and frustrated I am at this kind of behavior.

I've been shopping at petstore.com for years and I've never had to deal with this kind of nonsense. They have always gone above and beyond to fix even the smallest errors. It's a shame that petmountain.com falls so short in comparison. I wouldn't recommend this store to anyone and I'll be taking my business elsewhere from now on.

I heard about PetMountain from a breeder and decided to check it out for supplies for my pets. I was pleased to find that free shipping is available with a minimum purchase, which worked out well for me. However, I did have some issues with my order. Unfortunately, when my package arrived, I discovered that the lid for the tortoise food had broken open during shipping and spilled everywhere in the box. It was quite a mess to clean up! It seems like whoever packed my order did it really tightly, which is good for keeping things safe, but may have contributed to the accident with the food. Additionally, the container seemed to have too much food in it, which may have contributed to the mess. Overall, while I had some trouble with my order, PetMountain seems like a solid option for pet supplies.

I just ordered some stuff for my slithery pet from PetMountain, but when the delivery arrived, one of the items I ordered was not there. I was charged for it, but nothing was sent. I was hoping they'd just fix it and ship it to me or give me my money back, but they didn't even get back to me. No call, no email, nothing. I feel like I wasted my money. I guess I should have looked at some reviews before deciding where to buy from. Unless you've got money to burn, I suggest finding another website to order your pet stuff from.

I had the misfortune of ordering a pond filter from PetMountain and it was shipped to me. When I received the package, the exterior was in decent condition, but the interior box was severely damaged. To make it worse, some of the parts inside were missing and the others were broken. It was a real disappointment.

I had no choice but to call them up and explain my situation. It wasn't long before they told me that I got the last one. I was really frustrated because no substitutions were offered and I was in dire need of proper filtration for my pond. I already spent six hours cleaning it, and I needed a filter NOW!

It's stupid to assume that a box that is supposed to contain a NEW product inside would be ready to use but, sadly, that's not what I got from PetMountain. It felt like I got junk parts that were returned or used, even though I paid for a NEW filter. It was really disappointing.

I suggest that you don't make the same mistake I made and just buy your pet supplies somewhere else. These guys are not worth your time and money. Their lack of quality control and customer service skills tell me that they simply don't care about their customers.

PetMountain used to be my go-to place for buying flea treatments for all my furry friends, but recently their prices have gone up so much it's becoming really hard to keep up. When I first started buying from them, their prices were reasonable and competitive, but now they've almost tripled in some cases. It's really frustrating because I have a total of 6 dogs and 14 cats, so I need a lot of flea treatments and it's hard to keep up with the cost.

The other problem I have with PetMountain is that they often don't have everything I need in stock, which means I have to piece my orders together with whatever they do have available. This means I end up paying more than the bulk price for a certain amount of doses, which is really annoying. For someone who's on a fixed income like me, it's just not feasible to pay such high prices for something that I need regularly.

To make matters worse, my last order from PetMountain, which I placed on April 1st, still hasn't been shipped as of today - 5 days later. This is really frustrating because I need those flea treatments to keep my pets healthy and happy.

Overall, I used to love PetMountain and their prices, but now I'm not so sure. The high prices and lack of stock are really starting to take their toll, and the fact that my order is taking so long to ship is just adding insult to injury. If they don't get their act together soon, I'll be forced to find my flea treatments elsewhere.

I have to say, I was pretty disappointed with the experience I had with PetMountain. When I placed my order, I had high hopes that I was going to receive some great products for my pets. Unfortunately, that wasn't the case. The items that I received were expired - I'm talking a FULL YEAR past the expiration date. How is that even possible? I was shocked and honestly, a little disgusted.

To make matters worse, when I reached out to PetMountain to let them know about the issue, I never heard back from them. No apology, no explanation, nothing. I was left sitting there wondering what had happened to my order. I ended up having to contact their customer service multiple times just to get any sort of response.

And let's not forget about their refund process. When I returned the expired items, I didn't receive the full amount that I was owed. It's almost like they were trying to rip me off or something. I was really disappointed with the way that they handled the entire situation.

Overall, I would not recommend PetMountain to anyone. Their lack of customer service and poor quality products just isn't worth it. Save yourself the trouble and look elsewhere for your pet supplies.