Peter Pan BMW
reviews and complaints

DONT BUY HERE- They BROKE our car and didn't take responsibility. We had a bad time here. We brought our BMW X5 in for a drivers side airbag recall and this is what happened... After my husband picked up our car after the "repair" and left *** we discovered our horn stopped working- the exact part of the car they worked on as this is where the drivers side airbag is. When we called to let them know, they stated they would not provide a loaner car and we would have to wait for them to "analyze" the car to see if they were responsible. After arguing with them they said they would do us a "favor" and provide a loaner car, wow, how generous! They later called and stated that they completed their inspection and they decided that they were not responsible. Luckily, we just had our BMW serviced through our trusted and honest mechanic (unlike ***). He confirmed our horn was working fine and also let us know he had heard many stories like this about ***. He said he warns people about using them because of customer complaints just like this. When we complained to our service provider, ***, he said that they were sure that it was just a "coincidence" and said we would have to pay an additional $400 to have them further inspect the horn. Unbelievable! We let him know how this looked and he was abrupt and rude and said that they did us a favor by not charging to do the initial inspection of their faulty work. This was shocking. Their complete disregard for their customers and the appalling customer service was not at all the experience we have had at other BMW dealerships. We then read many of the reviews below and wish we had prior to bringing my car to them. We encourage everyone to read the reviews below. This outfit has no regard for their customers. We will be sure to inform everyone in our community of their business practices to ensure nobody else has their car damaged by ***. On a secondary note, they made us wait for an hour after my initial appointment to be serviced. When we came back in to pick up our car a salesperson approached my husband to sell us on 4 new tires, keep in mind we just bought two tires less than a year ago from American Tires and we knew two were close to needing replacement. He insisted we needed all four replaced. The salesman was politely told no thanks, which the salesman wouldn't accept. He persisted to the point that he had to be told "no" four more times. Finally, he got within a foot of my husbands face pushing his paperwork on him. Keep in mind we are wearing face masks and we are supposed to be socially distancing. My husband finally had to get up from his chair and walk away from him. We let my service manager *** know this and he said please give me a good review online, that wasn't my fault. It's clear that this outfit cares only about up selling it's clients rather than servicing them for the items they came in for with no regard for customer care of safety.

I bought a car from Peter Pan BMW on May 6, 2022. It's a 2014 *** and my son has been driving it for less than 3 weeks. Unfortunately, there's a rod knock in the motor. I understand that it's a used car, but it's my son's first car and it's already broken down. I think they should do something to help us out. The salesman said there's nothing they can do and then he just hung up on me while we were talking. I'm not sure what to do now.

I got a new 2021 X5 in 11 and now in 3, 3 of the doors on my car have unlatched and sometimes unlocked for a total of 9 times while I'm driving! I went to Peter Pan's service center 4 times and when I called on 3/16 to bring it in a 5th time, the service manager, ***, said no. The manager was unprofessional- we never got any apology or understanding for our concern and frustration. I had to go to a different dealership. I now know why my dad doesn't buy BMWs anymore. I'm still young and my younger sister is about to get her first car, but I promise that no one else in my family will ever buy BMWs. Peter Pan says it's the manufacturer's responsibility for the repair so they won't take my car, but when I need repairs on the BMW, I'm supposed to go to any BMW dealership center, so that's not a good reason.