PetCircle
reviews and complaints

Hey there! So, I gotta tell you about my experience with PetCircle. I ordered a bag of dog food on the 7th of August and waited for a whole week like a good little pup parent. But then, it still hadn't arrived, so I decided to contact Pet Circle to find out what was going on. They said they would investigate the progress and keep me updated, but then never said another word. I had to contact them again and again, until finally they told me that the courier had lost my order. Can you believe it?!

Anyway, they said they would send me a replacement order on the 20th of August and marked it as shipped on the 21st. However, I still didn't receive anything. So, I got in touch with Pet Circle once again on the 27th of August and found out that the courier had only picked up the order from them the previous night. I was getting pretty frustrated by this point, so I contacted the courier myself. But they couldn't trace my order either.

Long story short, I reached out to both Pet Circle and the courier today, which is the 1st of September, almost a whole month after my first order! And still, there was no trace of the replacement order. I couldn't even speak to anyone on the phone - only online chats were available.

It's such a shame, because I've been a loyal client of Pet Circle for over 3 years now. But after this experience, I don't think I'll ever buy from them again. I'm just so frustrated and disappointed!

However, I gotta give credit where it's due - after I contacted the chat service again today, they did offer me a refund. So, I guess that's something at least. But still, it shouldn't have been this difficult in the first place.

I saw MANY others saying their order never arrived, but I went ahead and placed my order on November 13 in 2020 anyway. I was excited to get my pet supplies from PetCircle, but unfortunately, it never came. Delivery was definitely the issue, just like many others have reported. I already told them three years ago that their courier was terrible, but they assured me that they started to work with a new one. My guess is that it's just the same couriers with a different name.

Needless to say, I wasn't happy with the state of affairs. I immediately contacted their chat service, but unfortunately, I wasn't able to get the help I needed. They told me I would be contacted, but I never was. I tried again after the weekend, and was told that I would be emailed by 6 PM, but still received nothing. I had no choice but to go back on chat and ask for a refund.

While they agreed to refund me, I still don't trust them. I had paid through PayPal and decided to send them copies of all the chats and the amount they owed me. I just wouldn't touch them again, ever.

In summary, I placed my order on November 13, 2020, but it never arrived due to delivery issues. I contacted their customer service through chat multiple times, but never received the help I needed. Eventually, I had to organize a refund, but I don't trust them enough to order from them again.

I've shopped with Pet Circle a few times in the past when I lived in Sydney, and while they may give an estimate on when you can expect your delivery, it is rare that it actually arrives on time. It's definitely caused me some frustration, as I often ended up spending more money on pet food from supermarkets. However, I will say that the main reason I continued to order from Pet Circle was that they offered a greater variety of brands than what I could find in supermarkets.

Recently, I moved to a different state and decided to give Pet Circle another try. I placed an order and they gave me an estimated delivery date for today. When I checked the status of the order, I was alarmed to see that it hadn't even been shipped yet. I reached out to customer service and was met with poor assistance. Despite being interstate, the representative wouldn't investigate the issue until tomorrow since the order technically wasn't delayed yet. When I explained that if it hadn't been shipped yet, how could it possibly arrive tomorrow, they informed me that they couldn't do anything until it was officially overdue.

Tomorrow is Friday and I don't have high hopes that the delivery will arrive as promised, meaning I'll have to wait until next week to receive my order. Rather than being helpful and resolving the situation, the representative's only suggestion was to cancel the order. Needless to say, I'm disappointed with the level of customer service from Pet Circle.

However, I do still appreciate the selection of brands they offer, and I'm willing to give them another try in the future. Hopefully, they'll improve their delivery and customer service in the meantime.

I recently had an experience with PetCircle, an online pet supply store, that left me pretty frustrated. You see, I suffer from a slip disc, which means I can't carry heavy objects, let alone lug them up my first-floor apartment. That's why I love ordering online - it's easy, it's convenient, and it saves me a lot of pain. But my recent experience with PetCircle has left me feeling disappointed and annoyed.

When my order arrived, the delivery person had left it in an unsafe location - far away from my front door on the first floor. I couldn't even see it from my window, and the picture they provided as proof clearly showed it wasn't even my house! When I contacted PetCircle to ask for a refund of $186.36 - the cost of my order - they refused, saying they had delivered it to me.

This isn't the first time this has happened. In fact, this is the fourth time I've had trouble with deliveries from PetCircle. One time, they delivered my order at the same time my husband was coming home from work, and the delivery person didn't even offer to help him bring the products upstairs. If PetCircle offers a service to deliver items upstairs, they should make that clear on their website so I can pay for it myself.

But the worst part was their response. When I emailed them about the issue, they simply said they weren't going to refund me because they had delivered the products. But the proof of delivery they provided clearly shows that they left the products near the letterboxes and bins - nowhere to be seen near my front door.

I've been a loyal PetCircle customer for a very long time, but this experience has left me feeling let down and frustrated. I hope they'll take my feedback seriously and improve their delivery service for the sake of their customers.

So I wanted to share my experience with PetCircle (PC) with everyone. I ordered some special diet food for my guide dog from them online. The first delivery was no problem at all. However, when they attempted to do an auto-reorder on June 8, 2021, the food was apparently delivered on June 11, 2021 to someone's apartment by the look of the picture PC sent me of the delivery by their courier. I live in a residential house, so clearly this was the first of many frustrating issues to come.

The next delivery attempt was made on June 14, 2021 (yes, it was even on Queen's birthday!), and again it didn't make it to me. Instead, the food was sent to a shop or business in a shopping centre in Burwood East. I couldn't believe it! I mean, seriously, how can a courier not remember where they delivered the product to? It's not rocket science! Yet, here we are with the same problem again.

After this fiasco, PC told me they are preparing another order that will be sent by Australia Post and be delivered in 1 to 4 day. While I appreciate the effort, I just can't recommend them for online deliveries after experiencing this debacle. Unfortunately, I cannot give PC a negative rating but believe me, if I could, I would. It's just been one big mess from the start.

I'm really hoping that this third time will be the charm with Australia Post and that my guide dog will finally get the food they need. It's such an inconvenience to have to deal with this, and I'm sure anyone in my situation would feel the same way.

I apologize for the upside-down picture that I have attached, but for some reason, it wouldn't rotate for the review. Despite this issue, please understand that my review is honest and meant to help prevent others from having the same negative experience I did.

Listen up, folks! If you're thinking about using Pet Circle for your pet needs, then you might want to think twice. Sure, their delivery times are good and the prices are generally better than Main Street, but let me tell you, their auto-delivery and customer service are a complete disaster.

Let me give you an example. A few months ago, I had a product on auto-delivery. I was charged even though the product was out of stock. When I reached out to their chat room, they promised me a refund, but it never happened. I then sent them an email, but I haven't received a response in six weeks. That's right, six weeks! And to make matters worse, the same thing happened again. The goods I ordered were out of stock, but they still charged my credit card for the full amount. I received an email saying the goods were back in stock and to re-order, but their ordering system was going to charge my account yet again.

Pet Circle has some serious issues. Their technology doesn't work properly, and there is no communication between finance and warehouse/despatch. Their customer service is a joke, and their fancy jargon doesn't make up for it. If you use their auto-delivery, then you're likely to be out of pocket if the item is out of stock. And if you complain to them, don't expect a response anytime soon.

In conclusion, Pet Circle needs to step up their game. It's time for Consumer Affairs to intervene. Save yourself the hassle and choose a different provider for your pet needs.

Hey PetCircle, listen up! I got a bone to pick with ya. You need to take care of your products better. I mean, come on, if you can't deliver dog food in good condition, then why are you even in business? We ordered 20 cans of dog food and they all came to us all bashed and squished. I mean, what is that about?

So, I called up PetCircle today to let them know what's up. But you know what they told me? They said that it was okay from their vet's perspective. But what about our perspective, huh? We're the paying customers here and we ain't got time for damaged goods. We just want our dog food to come in good condition, is that really too much to ask?

I don't know about you, but I wouldn't accept dented or messed up cans of food from a grocery store, so why should I accept it from you? And don't get me started on how they tried to brush us off with their "our vet says it's okay" nonsense. Come on PetCircle, you need to do better than that.

This isn't even the first time this has happened. They got a history of this kind of stuff. So, where's the real customer service and quality control at? They shouldn't just be passing the buck to their vet or trying to fob us off with empty promises. We need to see some action on this.

At the end of the day, we just want our dog food to come in good condition. Is that really too much to ask for? We ain't asking for the world here, PetCircle, just for you to take care of your products and do right by your customers.

I was checking my monthly credit card statement and I noticed that Pet Circle had debited my account on January 12th. I hadn't placed any orders, so I immediately contacted their customer service team to sort out the issue.

After talking to them, I realized that I had placed an order in November for a toy for my dog for Christmas. When you order online from Pet Circle, the default option is often auto-delivery, which means they'll send you the same item every 2 months. I didn't realize this and hadn't changed it, so they were just trying to fulfill that order automatically.

I cancelled the order with the customer service representative, and she was able to stop it from being sent. However, I was surprised to learn that Pet Circle doesn't offer refunds for change of mind purchases. I argued that it wasn't a change of mind because I hadn't actually placed another order; they were just automatically fulfilling an existing order.

The representative explained that they would credit my account for the amount charged, but they couldn't offer a monetary refund. They also assured me that in the future, they would send me a reminder email before any auto-delivery orders were processed so that I could make changes or cancel the order if I needed to.

Unfortunately, I never received that email reminder and now Pet Circle is refusing to refund my $59. I've reported them to consumer affairs because I believe it's fraudulent behavior.

Overall, I was disappointed by the experience I had with Pet Circle. While their prices may be good, the automatic ordering system and lack of clarity around refunds make me hesitant to shop with them again.

Oh boy, where do I start with Pet Circle? I ordered my pet's food on Dec 26th and while I understand the holidays can be busy, I still expected my order to arrive on time. Unfortunately, it did not. In fact, only one box arrived on Jan 4th and three prescription food boxes were missing! This is not okay, as my cat's health was put in serious jeopardy. I needed those missing boxes urgently as I was leaving for a holiday in two days. I immediately contacted customer service and while they said replacements were being sent, it did little to console me. I was going to be away for two weeks and there was nowhere local for me to buy these products!

To make matters worse, I had only just signed up for Pet Circle's auto delivery service, but I will be cancelling it now. The fact that they could mess up something as critical as prescription cat food just goes to show their incompetence. I was absolutely disgusted with the situation.

Fast forward to Jan 20th and the drama continues. Pet Circle had the audacity to send me messages asking if I had received the order so they could cancel the reorder. The cost of their incompetence cost me an extra $280 to get the required prescription diet food for my cats. To make up for this mess, all they did was cancel the reorder that included a toy for my cats. Despite multiple emails back and forth, it became clear that Pet Circle had absolutely no clue what was going on within their own warehouse, no commitment to customers, and no consideration for the trouble caused.

I had to go out of my way to find an extra three hours before taking off on holiday to go to Melbourne to get this food, only to find that the three stores I went to were out of stock. To make matters worse, I had to ask the cat accommodation if they could order food for my cats through their supplier. This incurred an additional vet bill to approve the prescription for two cats and food at double the price. What a mess!

In short, Pet Circle caused nothing short of a #%&t storm and offered no resolution for their mistakes. I will be updating my reviews on all platforms to include this information so that other pet owners do not fall victim to their incompetence!

I've been shopping with PetCircle for quite some time now and I must say, I've had nothing but great experiences with them. Even when they have failed to meet my expectations, their customer service team has gone above and beyond to rectify my any issues that I had with my orders.

I was motivated to leave a positive review on PetCircle after my recent interaction with them. My order was almost three weeks delayed but their customer service team was incredibly pleasant and tackled my problem quickly and efficiently. Seeing their dedication towards their customers, I feel compelled to share their services with others.

As the owner of an online store myself, I know that the terms and conditions, FAQ, and the information provided during check-out are all very crucial. It is important for every customer to be aware of what they are agreeing to when using an online retailer's service. Signing up for their service is a legal contract, and customers need to make sure they are aware of their responsibilities when availing the services.

I believe that if customers took some time out to go through the company's policies and rules beforehand, they would be less likely to post negative reviews that could have been easily avoided by being more aware of the process. Customers should understand that these negative reviews harm a business and can mislead other potential customers which can have a negative impact on that business and the people who work there.

PetCircle is an Australian owned business, and it means a lot to our economy, not to forget the local jobs they create. They offer a brilliant service, stocking some great Australian-made products and we need to support such companies and give them the respect they deserve.

I've seen reviews where customers are nitpicking on trifling issues like 'I paid one extra dollar', 'the courier was late', etc. When the information about these issues is already provided on their website and in the FAQ section, customers must not complain. These instances are minor hiccups, and we need to understand that these things happen with every business, and it is beyond anyone's control.

The reality of the situation is that the delivery of parcels is a significant responsibility of courier services. Choosing the right courier that is both reliable and cost-effective is always a significant challenge for retailers. I can vouch for this seeing as I faced similar issues with my own business. There are often failures with the courier companies, which can adversely affect the flow of business operations and it is not feasible for businesses to control or monitor every courier shipment.

When customers have an issue, the first thing they need to do is make sure they have read and understood all the policies, rules, and guidelines the business has in place. Most importantly, be respectful when you reach out for help. It is important to remember that the person on the other end of the line or email is a human being as well. They have feelings, and it is not fair to take out all your anger on them. It is better to approach the situation in a constructive manner and be kind towards the person who answers your call.

I hope everyone reading this takes some time out to educate themselves before approaching any business with their concerns. Trust me, you won't find yourself in a bad situation when you have an open and positive mindset. In conclusion, I would highly recommend PetCircle as a reliable online pet store that always puts their customers first.

I just placed an order on PetCircle for some Blackhawk Lamb and Rice - 20 kg dry dog food, but I was surprised to see that the company delivered not one, but two bags of the dry food. I mean, I only needed one bag and dry dog food is just a supplement to my furry friend's diet. I don't need to be stocking up on dry food for months on end!

I tried to reach out to PetCircle for a return form but, can you believe it, they totally ignored my five emails! I'm starting to feel like this is a common occurrence with this company, given what I've read on here. Honestly, the one thing that worries me the most is that they put me on auto delivery even though I made sure to opt out of that option. I mean, I thought it was an honest mistake the first time, but clearly they're up to something fishy. I just know that my Paypal account is going to be overdrawn with charges for dog food that I really didn't want in the first place!

I've decided to take action and contact Paypal to try and protect my account from any potential pilfering. It's such a shame really, because PetCircle used to be such a fantastic company. But I guess it just goes to show how quickly a good reputation can go down the drain.

I wanted to share my experience with Pet Circle, as it was not a positive one. I decided to make a pretty big order and spent a whopping $160 on pet goods. Unfortunately, my order never made it out of their warehouse and even worse, I wasn't getting any response to my emails checking in on the status of my order.

I tried to be patient and give the company some time to figure it out, but over a month had gone by and still no movement on my order. It felt like they had completely forgotten about me and were just ignoring my messages altogether.

It was only when I got Paypal involved that anything changed. Even then, Pet Circle wouldn't reply to either of us, leaving me feeling pretty frustrated. After a month and a half had passed without any progress or communication, I finally received a refund through Paypal.

I've used Pet Circle before and never had any issues, but this experience left a really bad taste in my mouth. I definitely don't recommend them now. If you do decide to order from them, please make sure you use Paypal because otherwise, there's no way to get your money back if something goes wrong.

Overall, I'm really disappointed that Pet Circle lost me as a customer because I had been happy with their products before. But given my recent experience, I won't be going back anytime soon.

Man, I gotta say that I wouldn't recommend PetCircle at all. I recently made a big ol' order on there for my new pooch that I rescued, but it took a whole week for it to get to me even though they said it would be around 2-6 days. And when I finally got my hands on it, the most important thing was completely missing! But, get this: Pet Circle said it was sent out with the rest of the stuff. Umm, okay? Later on I got in touch with their support peeps, and they told me that they don't even have the item in stock anymore and they don't even know when they'll have it again! What the heck, man? They shoulda told me that in the first place, instead of keeping me in the dark and making me wait so long. Anyways, after I finally got my money back from them (which wasn't easy, let me tell ya), I went somewhere else to get the thing I needed. From now on, I'm gonna stick to PetBarn, since they have the same prices as Pet Circle but I already know they're better.

So, I was all hyped up to welcome my new pup into the family. I wanted to be the best pet parent and spoil my furry little friend with all the essentials. That's when I decided to shop on PetCircle- you know, the one that promises delivery within 1-2 business days? Well, let's say it didn't exactly go as planned.

I ordered a bunch of items, trying to get everything sorted before my pup arrived. According to the estimated delivery time, the items were supposed to arrive on Wednesday- three days before I picked him up. But man oh man, was I in for a surprise!

The day ended and there was no sight of my new little furbaby's stuff. So, I checked the tracking, and it said delivery was expected on Thursday. I thought to myself, well, maybe there was a delay or something, it's all good. I was still counting on them to arrive on time.

Thursday comes along, and guess what? No delivery, no update, no nothing! I was starting to get worried and frustrated. The estimated delivery date then got moved to the following Monday; great, just what I needed. So, I decided to give them a ring to check what was going on.

The person on the phone responded that the courier was to blame and my items would arrive on Friday. Well, guess what? They didn't turn up again! It seems pretty evident that it was not the courier's delay, as PetCircle didn't even send my items out until the day they were supposed to arrive!

After going through all the trouble and waiting for almost a week, I finally got my order. To be honest, I wasn't delighted with the experience. It was disappointing that my pet's items took significantly longer to arrive than estimated, yet I didn't get any sympathy or proper explanation for the delay.

PetCircle, if you're going to offer speedy delivery, please make sure to deliver on your promise. No pet parent would like to see their furry friends waiting for their essentials for over a week.

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Oh my word, can't believe I'm writing this review! My experience with PetCircle (petcircle.com.au) has been a total disaster! Ordered my precious puppy's 20kg food like two moons ago. Then last week, I got another package with 20kg pet food delivered by some random courier. I was like... what the heck? Checked my bank account and of course, another $104.99 was gone to PetCircle. Like, seriously?!
So, I had to contact the darn company to figure out what was going down, and they start talking about this auto delivery service thing I apparently clicked. What? I never clicked any auto delivery service! Ain't no way that's happening with me. But PetCircle said sorry, no refund, only a crappy credit. Ugh. Fine, I gave in and took the credit. But when I checked my account weeks later, there was still no money there! What gives?
In short, I'm donezo with PetCircle. So bummed out! If you're thinking about using them, just be careful and maybe stick to Pet Barn or even eBay. Thanks for reading, folks.

Yo, I gotta spill the tea on my experience with PetCircle. So, I ordered a cooling pet bed for my furry friend, but I accidentally bought the wrong size for his crate. No sweat, right? Wrong. To return it, I had to fill out this form and they were supposed to give me a returns number. But instead, they kept hitting me up with emails asking why I wanted to return it. I had to explain over and over that I just didn't want it and then they asked me to take a pic of the bed! Can you believe that?

Then, I peeped their returns policy and found out that they don't do refunds, only store credit. Like, come on, it's not the '90s anymore, people. Who does that in this day and age of online shopping? To make matters worse, they put me on the hook for "repeat deliveries" that I didn't even wanna sign up for and trying to cancel it was a whole 'nother level of headache.

In the end, I just decided to donate the bed to an animal shelter because it was too dang hard to return. Honestly, I'm writing this to provide a warning to anyone else who might be thinking about shopping with PetCircle. There are way better online pet supply companies out there that do offer a change of mind refund and won't make you jump through hoops to get it. Stay safe out there, y'all.

Pet Circle was once my go-to online pet supply store, but these days I'm not sure it's worth the hassle. Over the past six to nine months, every single order I've placed has been plagued with problems. It seems like there's always something - spoiled food, missing items, unauthorized payments, and more. I've even had discounts taken away after I've already placed my order!

To make things worse, I've had countless technical difficulties with their website. Sometimes items won't show up in my cart, other times the site won't let me make a payment, and I've even had payments taken twice! It's frustrating to deal with these issues, especially since Pet Circle takes no responsibility for their mistakes.

I used to feel like Pet Circle cared about their customers and their satisfaction, but now I'm not so sure. Shopping online should be easy and convenient, but using Pet Circle has become anything but. They've lost my loyalty and I'm not the only one - it seems like more and more customers are having similar issues. I hope they can get their act together and improve their service, but until then, I'll be taking my business elsewhere.

Pet Circle – what a disappointment. I recently had a horrible experience with their delivery service. I had given specific instructions about where to leave the delivery, but they still delivered it to my neighbour. When I reached out to their customer service team, they blamed the courier and said they’d do better next time. Unfortunately, there WAS a next time.

I had to wait for three long weeks for my order to arrive. After realising it hadn’t come, I contacted Pet Circle’s customer service team who were of little help. They couldn’t tell me where my order was and asked what was in it, which I found incredibly frustrating. After a few days of back and forth, they finally told me that my order was attempted to be delivered 18 days prior without any notification. I had no email, call, message or even a note in the mailbox from either the courier or Pet Circle.

To this date, my order still hasn’t been delivered. I’m super disappointed and feel like I wasted my money. I should have listened to my friend’s advice and gone to a local store instead. It’s frustrating that there’s no option to give zero stars because that’s what Pet Circle deserves.

Overall, I wouldn’t recommend Pet Circle to anyone. Their delivery service is unreliable and their customer service team isn’t helpful at all. I think it’s better to stick to local stores and support them instead.

I placed an order with PetCircle on April 15th, 2021 and up until April 27th, 2021, I still haven't received my order even though the tracking status showed it was delivered. I was extremely frustrated and decided to call PetCircle for the first time. The customer service representative I spoke with assured me that my package was on board and would be delivered the following day or the day after.

However, the following day came and went, and still no parcel. I decided to use the live chat feature and was again promised that my package would be delivered the next day. Yet, the next day came and still no package. I was so upset and angry at this point that I asked to cancel the order. They kept promising me that it would be delivered by 5pm on April 27th, 2021, and even gave me a credit for the trouble I had experienced.

To my dismay, at 6pm on April 27th, 2021, there was still no package! I decided to use the live chat feature once more, but this time I was completely irate. They promised me again that my package would be delivered by 7pm that day. Can you believe it? It's already Wednesday, April 27th, 2020, at 9:30pm and I still haven't received my parcel!

I don't know what to do now. I stayed home early for work just to wait for the parcel, but it never came. I ended up having to buy another brand of cat food because the parcel never arrived. To make matters worse, the customer service representative I spoke to, Penn FA, was extremely rude. He ended up canceling the chat right away and didn't let me say anything more.

All in all, I had a terrible experience with PetCircle. I understand that mistakes happen, but this is simply unacceptable. I hope they can improve their service and make sure that something like this never happens again.

I recently made an order on PetCircle's website, and let me just tell you, it wasn't exactly a smooth experience. You see, when you order anything consumable, the website automatically selects the "auto delivery" option for you. What does that mean, you ask? Well, it means that every six weeks, they will bill you again using the payment information you previously provided. And I had no idea!

Imagine my surprise when I got an email saying I had an auto delivery coming soon. I immediately tried to cancel it online, but then something strange happened. You see, even though the website said my auto deliveries were cancelled, it must have glitched because they charged my PayPal account anyway! I was livid.

So I decided to contact their chat support to see if I could get a refund. The person on the other end was unbelievably unhelpful. They vaguely mentioned that I might get a credit on future purchases, but when I asked for a refund, they abruptly ended the chat! Rude, much?

I finally managed to cancel my auto delivery yet again, but honestly, I have no faith that it won't suddenly glitch and revert back to charging me. It's just so unethical!

And to make matters worse, I now have enough water purifier for my fish tank to last me for the next five years. Ugh.

All in all, my experience with PetCircle has been less than ideal. I wouldn't recommend them to anyone looking for a reliable and hassle-free shopping experience. Hopefully, they can step up their game in the future, but for now, I think I'll take my business elsewhere.