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Pep Boys Logo

Pep Boys

Pep Boys Customer Care
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Customer Care
Phone:1-800-PEP-BOYS (737-2697) 8 AM - 11 PM EST (Monday-Friday), 8 AM - 8 PM EST (Saturday-Sunday)
 
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Pep Boys Complaints & Reviews

Pep Boys - Right tire came off truck after work

Posted: 2014-11-12 by    ronrich54
Complaint Rating:  0 % with 0 votes
My wife took our 2001 F150 truck for brake pad replacements while I was out of town. Pep Boys South Lakeland Store convinced her both of the front brake calipers needed to be replaced (bull)! They charged her over $700 for what should have been a simple brake pad replacement! Several months...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Aurora, Il - Tires I did NOT need

Posted: 2014-11-11 by    Mrs. White-Krull
Complaint Rating:  100 % with 1 votes
I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a complete...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Sorry service

Posted: 2014-10-22 by    Debra Reece 706-273-4486
Complaint Rating:  100 % with 1 votes
Took my tahoe in for a oil change, like i have done for a couple of years now. Got there early so i wouldn't have to wait so long, still waited 2 hours. Next day "time to change oil light" came on. I thought they just hadn't reset it, so i thought i can do that. Did that...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Bad Service - lying

Posted: 2014-09-05 by    richwhitehill
Complaint Rating:  0 % with 0 votes
Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sorts of...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Brakes

Posted: 2014-08-22 by    Ray V.
Complaint Rating:  100 % with 1 votes
I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free.
After...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys Store 0926 - Mr. lonso Melendez & Joel Diaz

Posted: 2014-08-04 by    alfredo m tomey
Complaint Rating:  0 % with 0 votes
I has been a customer for years in the last 3yrs. I has been expended over $4, 421.USD My last visited was on 2014 07 22 Work Service #2200161 for a noise on the Brake. My car was more than 60 Hours from 2014 07 22 at 07.36.33 AM to 2014 07 24 01 04 03 PM and make me a charge of $794.39 USD.For...
Complaint comments Comments Complaint country Puerto Rico Complaint category Car Service Centers

Pep Boys - Run away!

Posted: 2014-07-15 by    BL71
Complaint Rating:  100 % with 1 votes
Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one wheel...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Repair promise

Posted: 2014-04-19 by    Mkywalst2
Complaint Rating:  0 % with 0 votes
I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't want...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys Of Pisacataway, Nj - Overcharging

Posted: 2013-11-22 by    Perfectly Flawed
Complaint Rating:  0 % with 0 votes
Found I was overcharged for a serpentine belt (belt costs $11.11 and I was charged $55.48). It takes about 15/20 min to change the belt, I was charged $93.60. Also look out for added fees...the Pepguard Limited Extended Labor Warranty, this was added to the bill without my knowledge. They did...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys, Oil Change - Louisiana, Lafayette - damage

Posted: 2013-08-26 by    jerry webb
Complaint Rating:  100 % with 1 votes
I went to pep boys for an oil change . When they lifted my truck, they bent the differential cover on the rear axel. I told the manager had him come look at it while it was still in the shop. He said they would fix it if it started leaking. It started leaking the next day I went back they said...
Complaint comments Comments Complaint country United States, Louisiana, Lafayette Complaint category Car Service Centers

Pep Boys - Ruined my car and won't take responsabil

Posted: 2013-07-05 by    Mike Toad
Complaint Rating:  33 % with 3 votes
What car and the boys because it was overheating literally three hours the mechanic said that I need a new radiator and thermostat. I said okay since I'm not very well versed in auto repairs paid the $500 and said ok. We week later car overheats again I take it back to Pep Boys they said...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Worst Online Experience

Posted: 2013-04-25 by    gm8506
Complaint Rating:  0 % with 0 votes
Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys - Nevada, Las Vegas - Battery diagnosis

Posted: 2013-04-24 by    judijj
Complaint Rating:  0 % with 0 votes
I had to have my car jump-started because the battery was dead. I took it to Pep Boys for their free battery charge. I was informed that my battery was completely dead (even though it was only 2 years old) and I had to buy a new one. I agreed to it. After putting in the new battery, I was informed...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Car Service Centers

Pep Boys - California, Long Beach - My car 1995 Kia Sephia

Posted: 2013-04-23 by    Beverly Almo-Santiago
Complaint Rating:  0 % with 0 votes
I took my car in because it was making screeching noises as if there was a loose belt.

On 1/28/13, I took the car in... #803 Work order 2138369, the sales person or mechanic told me I had a bad alternator belt and that I needed a new battery. I accepted the work on my car but...
Complaint comments Comments Complaint country United States, California, Long Beach Complaint category Car Service Centers

Pep Boys - Pennsylvania, Philadelphia - they broke my car!!

Posted: 2013-04-20 by    krendelek
Complaint Rating:  0 % with 0 votes
I took my chevy malibu 2000 to pep boys(red lion and blvd, phila, pa) last week cuz there was smth wrong with the fan, the car overheated. the guy infront charged me 54 $ for the diagnostics, and the next day when i called to find out if they found an issue, i was told they needed to run another...
Complaint comments Comments Complaint country United States, Pennsylvania, Philadelphia Complaint category Car Service Centers

Pep Boys 317 - Connecticut, Hamden - Fuel pump and rude behavior

Posted: 2012-11-18 by    Mrs Tirmer
Complaint Rating:  100 % with 1 votes
fuel pump need to be replaced. Pep boys installed fuel pump, few days later put gas into car the check engine light came on few days later car would not start. Mechanic looks at it said, car was not getting gas. Call Pep Boys who had car tow. Four days later, after my son call and went there....
Complaint comments Comments Complaint country United States, Connecticut, Hamden Complaint category Car Service Centers

Pep Boys Tires - Pep Boys rubs off manufacture date code

Posted: 2012-10-31 by    qporjv piugh puhiu 3
Complaint Rating:  0 % with 0 votes
Pep Boys sells tires with the manufacture date code rubbed off. Tires are probably very old. Please always be sure to check for code (see G00gle if you're not sure how) and question them if code is absent....
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Pep Boys - Warranty denial

Posted: 2012-10-24 by    Sidduke
Complaint Rating:  0 % with 0 votes
I bought 2 lifetime warranty axle for my 1996 mazda millinia from pepboys on cooper street in arlington texas 2009. The axle broke. I went to the store foa a replacement but i was denied. I complained to their cooperate office with case # 1363 of 08/06/12. No action was taking. I was forced...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Pep Boys Auto In Augusta - A Crappy Place To Get Your Car Fixed!! - Georgia, Augusta - Horrible Service & Job Discrimination

Posted: 2012-09-14 by    Megan Lewis James
Complaint Rating:  100 % with 1 votes
At Pep Boys the customer service is lousy, unprofessional, plus the managers treat their own employees like crap (esp. blacks, often firing them for little to no reasons!!), and the technicians are not mechanically certified to repair cars (like Jiffy Lube they are trained while they work on...
Complaint comments Comments Complaint country United States, Georgia, Augusta Complaint category Bad Business Partners

Pep Boys - New York, Port Jefferson Station - PORT JEFFERSON NY PEP BOYS BOB IS HORRIBLE

Posted: 2012-08-23 by    therealtruthnobs
Complaint Rating:  100 % with 1 votes
TAKE BOB OF PORT JEFFERSON NY WHO PICKS A FIGHT WITH A CUSTOMER ALL BECAUSE THE CUSTOMER WAS GIVEN THE WRONG ORDER, THEN OVER CHARGED, THEN ASKED TO PAY TWICE AS MUCH AS PREVIOUSLY PROMISED, THEN LATE 1 WEEK AND THEN THE OLD DERELICT PICKS A FIGHT WITH A CUSTOMER WHO MERELY POINTS THIS OUT AND...
Complaint comments Comments Complaint country United States, New York, Port Jefferson Station Complaint category Car Service Centers

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