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Pep Boys

Pep Boys Customer Care
3111 West Allegheny Avenue
Philadelphia, Pennsylvania 19132
United States
Customer Care
Tollfree:1-800-PEP-BOYS (737-2697)
Phone:1-800-PEP-BOYS (737-2697) 8 AM - 11 PM EST (Monday-Friday), 8 AM - 8 PM EST (Saturday-Sunday)
 
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Pep Boys Complaints & Reviews

Pep Boys - Service

Posted: 2015-07-25 by    David Hoernle
Complaint Rating:  0 % with 0 votes
I was having problems with my rear window wiper motor, I went on line and found one at Pep Boys with a price of $53.00. I made an appointment to take my vehicle to Pep Boys to have this motor replaced. My appointment time was 9:00am. I arrived at approximately 8:45 and they took me vehicle in...

Pep Boys - Louisiana, Bossier City - Rudeness of Store Manager

Posted: 2015-06-17 by    Paul New
Complaint Rating:  0 % with 0 votes
I went to the Pep Boys store on Friday, June 12, 2015 in Bossier City, LA. I went there to exchange a Bosch battery (96 month - 3 year free replacement) because the battery would not hold the charge. The battery was purchased in May of 2014. Pep Boys is the only store that sells this brand of...

Pep Boys - Texas, Dallas - retaliation

Posted: 2015-04-22 by    anonymous afraid retaliation
Complaint Rating:  0 % with 0 votes
I am sure this complaint will probably never show up on the complaint board but I was reading all the complaints about Pep Boys and I just want the customers to know people who work for Pep Boys get treated just as worst if not even worsted than the customers and we have no one to complaint...

Pep Boys - Right tire came off truck after work

Posted: 2014-11-12 by    ronrich54
Complaint Rating:  0 % with 0 votes
My wife took our 2001 F150 truck for brake pad replacements while I was out of town. Pep Boys South Lakeland Store convinced her both of the front brake calipers needed to be replaced (bull)! They charged her over $700 for what should have been a simple brake pad replacement! Several months...

Pep Boys - Aurora, Il - Tires I did NOT need

Posted: 2014-11-11 by    Mrs. White-Krull
Complaint Rating:  100 % with 2 votes
I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a complete...

Pep Boys - Sorry service

Posted: 2014-10-22 by    Debra Reece 706-273-4486
Complaint Rating:  100 % with 1 votes
Took my tahoe in for a oil change, like i have done for a couple of years now. Got there early so i wouldn't have to wait so long, still waited 2 hours. Next day "time to change oil light" came on. I thought they just hadn't reset it, so i thought i can do that. Did that...

Pep Boys - Bad Service - lying

Posted: 2014-09-05 by    richwhitehill
Complaint Rating:  0 % with 0 votes
Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sorts of...

Pep Boys - Brakes

Posted: 2014-08-22 by    Ray V.
Complaint Rating:  100 % with 1 votes
I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free.
After...

Pep Boys Store 0926 - Mr. lonso Melendez & Joel Diaz

Posted: 2014-08-04 by    alfredo m tomey
Complaint Rating:  0 % with 1 votes
I has been a customer for years in the last 3yrs. I has been expended over $4, 421.USD My last visited was on 2014 07 22 Work Service #2200161 for a noise on the Brake. My car was more than 60 Hours from 2014 07 22 at 07.36.33 AM to 2014 07 24 01 04 03 PM and make me a charge of $794.39 USD.For...

Pep Boys - Run away!

Posted: 2014-07-15 by    BL71
Complaint Rating:  100 % with 1 votes
Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one wheel...

Pep Boys - Repair promise

Posted: 2014-04-19 by    Mkywalst2
Complaint Rating:  0 % with 0 votes
I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't want...

Pep Boys Of Pisacataway, Nj - Overcharging

Posted: 2013-11-22 by    Perfectly Flawed
Complaint Rating:  0 % with 0 votes
Found I was overcharged for a serpentine belt (belt costs $11.11 and I was charged $55.48). It takes about 15/20 min to change the belt, I was charged $93.60. Also look out for added fees...the Pepguard Limited Extended Labor Warranty, this was added to the bill without my knowledge. They did...

Pep Boys, Oil Change - Louisiana, Lafayette - damage

Posted: 2013-08-26 by    jerry webb
Complaint Rating:  100 % with 1 votes
I went to pep boys for an oil change . When they lifted my truck, they bent the differential cover on the rear axel. I told the manager had him come look at it while it was still in the shop. He said they would fix it if it started leaking. It started leaking the next day I went back they said...

Pep Boys - Ruined my car and won't take responsabil

Posted: 2013-07-05 by    Mike Toad
Complaint Rating:  33 % with 3 votes
What car and the boys because it was overheating literally three hours the mechanic said that I need a new radiator and thermostat. I said okay since I'm not very well versed in auto repairs paid the $500 and said ok. We week later car overheats again I take it back to Pep Boys they said...

Pep Boys - Worst Online Experience

Posted: 2013-04-25 by    gm8506
Complaint Rating:  0 % with 0 votes
Pep Boys has the worst online system. I had placed an order for Shocks on my 2001 Chrysler Town and Country Mini Van. I even paid for overnight delivery. Problem with them is that they don’t tell you if they have the item in stock or not. Ordered parts on a Wednesday, nothing from them...

Pep Boys - Nevada, Las Vegas - Battery diagnosis

Posted: 2013-04-24 by    judijj
Complaint Rating:  0 % with 0 votes
I had to have my car jump-started because the battery was dead. I took it to Pep Boys for their free battery charge. I was informed that my battery was completely dead (even though it was only 2 years old) and I had to buy a new one. I agreed to it. After putting in the new battery, I was informed...

Pep Boys - California, Long Beach - My car 1995 Kia Sephia

Posted: 2013-04-23 by    Beverly Almo-Santiago
Complaint Rating:  0 % with 0 votes
I took my car in because it was making screeching noises as if there was a loose belt.

On 1/28/13, I took the car in... #803 Work order 2138369, the sales person or mechanic told me I had a bad alternator belt and that I needed a new battery. I accepted the work on my car but...

Pep Boys - Pennsylvania, Philadelphia - they broke my car!!

Posted: 2013-04-20 by    krendelek
Complaint Rating:  0 % with 0 votes
I took my chevy malibu 2000 to pep boys(red lion and blvd, phila, pa) last week cuz there was smth wrong with the fan, the car overheated. the guy infront charged me 54 $ for the diagnostics, and the next day when i called to find out if they found an issue, i was told they needed to run another...

Pep Boys 317 - Connecticut, Hamden - Fuel pump and rude behavior

Posted: 2012-11-18 by    Mrs Tirmer
Complaint Rating:  100 % with 1 votes
fuel pump need to be replaced. Pep boys installed fuel pump, few days later put gas into car the check engine light came on few days later car would not start. Mechanic looks at it said, car was not getting gas. Call Pep Boys who had car tow. Four days later, after my son call and went there....

Pep Boys Tires - Pep Boys rubs off manufacture date code

Posted: 2012-10-31 by    qporjv piugh puhiu 3
Complaint Rating:  0 % with 0 votes
Pep Boys sells tires with the manufacture date code rubbed off. Tires are probably very old. Please always be sure to check for code (see G00gle if you're not sure how) and question them if code is absent....

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