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Pep Boys Customer Care Service

Pep Boys

3111 West Allegheny Avenue
Philadelphia
Pennsylvania
United States - 19132

Customer Support Phone Numbers

Phone:
+1 800 737 2697 1 2
Work days:
Mon7 AM - 11 PM
Tue7 AM - 11 PM
Wed7 AM - 11 PM
Thu7 AM - 11 PM
Fri7 AM - 11 PM
Sat8 AM - 8 PM
Sun8 AM - 8 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card:+1 888 396 8254

Commercial Services:

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Pep Boys Complaints & Reviews

Pep Boys - Georgia, Stone Mountain / Bad diagnostic

Te
Tenneil on Sep 21, 2016
I took my son's vehicle in for an engine diagnostic because his car would not crank over. I was that the distributor and crankshaft position sensor needed to be changed. The cost with both parts and labor would be over $700. So I took it to another affordable auto shop, only to find out...

Pepboys Service - Maryland, Temple Hills / Enough is enough

Mi
missimons on Sep 5, 2016
I had to get A/C done in my car. Asking service manager if ALL parts were in stock I was told YES. I went to waldrof to get compressor in person so it wouldn't take days I thought. 4 days later 3 extra trips to other parts store (1200.00 pepboys price only) I got my air. 9 days later my...

Pep Boys - Oklahoma, Oklahoma City / Service

Gl
Glenn Counts on Aug 30, 2016
I went into the pep boys location on Memorial Rd in Oklahoma City to get my ac working. It was blowing warm air. The service tech replaced my compressor and dryer unit. Charged the system and returned my vehicle to me in two days. After about 45 days the ac began to blow warm air again. Took the...

Pepboys Auto/service Center - Virginia, Newport News / Discrimination

Co
Colored on Jul 16, 2016
I am a current employee at Pepboys and I despise going to work. I am the only black female who works in the building I am one of 2 African Americans that works here. When certain situations come about I have to show proof, explain myself, and when I pull parts or products for the techs on...

Pep Boys - Florida, Pinellas Park / Bait and switch tires deal

Mi
mikeye on Jul 13, 2016
Looked up the tires I needed on their web site for the store (1649) in Pinellas Park Florida. The ad stated that they had in stock Uniroyal tiger paws touring NT tires. When I got there they said they would need to be ordered. Since I had one tire on my car badly leaking air I asked what...

Pep Boys / Horrible service

Ju
Julia on Jul 13, 2016
Went to PepBoys and asked them to install new tires on my car. The person I spoke to said that they were to busy and did not have time. At the moment there was not a single client and it did not look as they were so busy. I told them that I can wait but they said that they don't have time...

Pep Boys - Alabama, Montgomery / Poor customer service

Go
gobots on Mar 26, 2016
I have never had a good experience with Pep Boys store in Montgomery, Al . The store is located on the eastern bypass. There are new employees at the desk every time I go in and they never acknowledge your presence or if you ask them a question, they usually can't answer it. I went in...

Pep Boys - New Jersey, Bridgewater / Tires/rebate was offered then taken back/fourth tire should of been free as to ad.

Be
betty reyes on Mar 8, 2016
I had my car in for all tires to be replaced, oil change.alignment on tires. I was told the fourth tire I would get my rebate instead of fourth tire free, on purchase of three tires. This is false advertisement, I would have not gone there if this was not offered. I believe they should...

Pep Boys / Tire Change

Re
Reviewer93732 on Mar 5, 2016
My husband took my truck to this location in December 2015 to have a new set of tires put on the truck. This week we noticed that the front driver side was making a strange noise. My husband thought that it was the brake pads and/or rotors that could be making the noise. We purchased...

Pep Boys - Florida, Tallahassee / Oil change 12/08/2015 order#2150697 / 990221887491 pep reward#

Sh
Sharonsul on Dec 10, 2015
I was asked if I wanted a new air filter during the oil change and they showed me a really dirty filter and said it needed to be changed for a new one. I said yes, change it. And my son looked at it the next day because it had been changed on the last oil change and should't have needed...

Pep Boys - New York, Brooklyn / Doing work not needed for car!

Ra
Rafael Semidey on Oct 13, 2015
I went to pep boys on 10/11/2015 at 1:15pm in Brooklyn, N.Y for an engine light on. I was told I needed a tune up and the cost was $720.00. Okay. I paid. At 7:30pm, I was told the problem still exists and might need a fuel injector. I took my car home. Next day, at 8:30am, I dropped my car...

Pep Boys - Tennessee, Nashville / Ridiculous pricing

Re
Reviewer65226 on Sep 25, 2015
I've gone all over Nashville, and have paid for tires for each of my children's car as well. However, Pep Boys charges triple the amount for any and every service they do. DO NOT GO THERE! You will get ripped off. They were charging $200 for breaks, which at many other places would only be...

Pep Boys / Forgot to Put Oil Back In My Car

Re
Reviewer80440 on Aug 22, 2015
I just want to warn people about the Pep Boys in Winter haven, Florida. They were supposed to fix my oil leak (which they didn't even do) and when I picked up my car they had forgot to put oil back in my car. Not to mention they fixed most of what was causing the oil leak, but left me with...

Pep Boys - Louisiana, Bossier City / Rudeness of Store Manager

Pa
Paul New on Jun 17, 2015
I went to the Pep Boys store on Friday, June 12, 2015 in Bossier City, LA. I went there to exchange a Bosch battery (96 month - 3 year free replacement) because the battery would not hold the charge. The battery was purchased in May of 2014. Pep Boys is the only store that sells this brand...

Pep Boys - Texas, Dallas / retaliation

An
I am sure this complaint will probably never show up on the complaint board but I was reading all the complaints about Pep Boys and I just want the customers to know people who work for Pep Boys get treated just as worst if not even worsted than the customers and we have no one to...

Pep Boys / Right tire came off truck after work

Ro
ronrich54 on Nov 12, 2014
My wife took our 2001 F150 truck for brake pad replacements while I was out of town. Pep Boys South Lakeland Store convinced her both of the front brake calipers needed to be replaced (bull)! They charged her over $700 for what should have been a simple brake pad replacement! Several...

Pep Boys - Aurora, Il / Tires I did NOT need

Mr
Mrs. White-Krull on Nov 11, 2014
I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a...

Pep Boys / Sorry service

De
Debra Reece 706-273-4486 on Oct 22, 2014
Took my tahoe in for a oil change, like i have done for a couple of years now. Got there early so i wouldn't have to wait so long, still waited 2 hours. Next day "time to change oil light" came on. I thought they just hadn't reset it, so i thought i can do that. Did that then...

Pep Boys / Bad Service - lying

Ri
richwhitehill on Sep 5, 2014
Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sort...

Pep Boys / Brakes

Ra
Ray V. on Aug 22, 2014
I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free. After close to an...

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