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Pep Boys Customer Care Service

Pep Boys

3111 West Allegheny Avenue
Philadelphia
Pennsylvania
United States - 19132

Customer Support Phone Numbers

Phone:
+1 800 737 2697 0 1
Work days:
Mon7 AM - 11 PM
Tue7 AM - 11 PM
Wed7 AM - 11 PM
Thu7 AM - 11 PM
Fri7 AM - 11 PM
Sat8 AM - 8 PM
Sun8 AM - 8 PM
Additional contact information:

Pep Boys Service:

Rewards Program: +1 888 418 2298
Rebates: +1 888 829 1420
Pep Boys Credit Card:+1 888 396 8254

Commercial Services:

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Pep Boys Complaints & Reviews

Pep Boys - Alabama, Montgomery / Poor customer service

Go
gobots on 2016-03-26
I have never had a good experience with Pep Boys store in Montgomery, Al . The store is located on the eastern bypass. There are new employees at the desk every time I go in and they never acknowledge your presence or if you ask them a question, they usually can't answer it. I went in...

Pep Boys - New Jersey, Bridgewater / Tires/rebate was offered then taken back/fourth tire should of been free as to ad.

Be
betty reyes on 2016-03-08
I had my car in for all tires to be replaced, oil change.alignment on tires. I was told the fourth tire I would get my rebate instead of fourth tire free, on purchase of three tires. This is false advertisement, I would have not gone there if this was not offered. I believe they should...

Pep Boys / Tire Change

Re
Reviewer93732 on 2016-03-05
My husband took my truck to this location in December 2015 to have a new set of tires put on the truck. This week we noticed that the front driver side was making a strange noise. My husband thought that it was the brake pads and/or rotors that could be making the noise. We purchased...

Pep Boys - Florida, Tallahassee / Oil change 12/08/2015 order#2150697 / 990221887491 pep reward#

Sh
Sharonsul on 2015-12-10
I was asked if I wanted a new air filter during the oil change and they showed me a really dirty filter and said it needed to be changed for a new one. I said yes, change it. And my son looked at it the next day because it had been changed on the last oil change and should't have needed...

Pep Boys - New York, Brooklyn / Doing work not needed for car!

Ra
Rafael Semidey on 2015-10-13
I went to pep boys on 10/11/2015 at 1:15pm in Brooklyn, N.Y for an engine light on. I was told I needed a tune up and the cost was $720.00. Okay. I paid. At 7:30pm, I was told the problem still exists and might need a fuel injector. I took my car home. Next day, at 8:30am, I dropped my car...

Pep Boys - Tennessee, Nashville / Ridiculous pricing

Re
Reviewer65226 on 2015-09-25
I've gone all over Nashville, and have paid for tires for each of my children's car as well. However, Pep Boys charges triple the amount for any and every service they do. DO NOT GO THERE! You will get ripped off. They were charging $200 for breaks, which at many other places would only be...

Pep Boys / Forgot to Put Oil Back In My Car

Re
Reviewer80440 on 2015-08-22
I just want to warn people about the Pep Boys in Winter haven, Florida. They were supposed to fix my oil leak (which they didn't even do) and when I picked up my car they had forgot to put oil back in my car. Not to mention they fixed most of what was causing the oil leak, but left me with...

Pep Boys - Louisiana, Bossier City / Rudeness of Store Manager

Pa
Paul New on 2015-06-17
I went to the Pep Boys store on Friday, June 12, 2015 in Bossier City, LA. I went there to exchange a Bosch battery (96 month - 3 year free replacement) because the battery would not hold the charge. The battery was purchased in May of 2014. Pep Boys is the only store that sells this brand...

Pep Boys - Texas, Dallas / retaliation

An
I am sure this complaint will probably never show up on the complaint board but I was reading all the complaints about Pep Boys and I just want the customers to know people who work for Pep Boys get treated just as worst if not even worsted than the customers and we have no one to...

Pep Boys / Right tire came off truck after work

Ro
ronrich54 on 2014-11-12
My wife took our 2001 F150 truck for brake pad replacements while I was out of town. Pep Boys South Lakeland Store convinced her both of the front brake calipers needed to be replaced (bull)! They charged her over $700 for what should have been a simple brake pad replacement! Several...

Pep Boys - Aurora, Il / Tires I did NOT need

Mr
Mrs. White-Krull on 2014-11-11
I got a nail in my tire and took my car to Pep Boys because it was close to the job and they offered $19.99 to plug in the hole. Got there and the guy tells me I need four new tires...now mind you I had taken my car to the car dealership a month prior for an oil change and they did a...

Pep Boys / Sorry service

De
Took my tahoe in for a oil change, like i have done for a couple of years now. Got there early so i wouldn't have to wait so long, still waited 2 hours. Next day "time to change oil light" came on. I thought they just hadn't reset it, so i thought i can do that. Did that then...

Pep Boys / Bad Service - lying

Ri
richwhitehill on 2014-09-05
Went for an oil change and tire rotation. Picked car up and drove @ 20 yards before it started knocking. My toyota prius has 116, 000 miles and my other one 77, 000 and neither one has EVER KNOCKED Felt like it was about to stall out so before I drove right back in. By this time all sort...

Pep Boys / Brakes

Ra
Ray V. on 2014-08-22
I went to PEP boys about two weeks ago to have my brakes checked. I checked on the internet and their site offered free brake inspection. Once I got there they told me it would be $19.95(?). I asked about the "free" and that is only if they do the work. Finally got the free. After close to an...

PepBoys / Service / repairs / warranty pro guard

Bo
Bobby Bergdoll on 2014-08-19
I had taken my Volvo to get the struts replaced at another Pep Boys prior to finding the one in Westminister on Beach & didn't get the problem solved, but Gene took my car in & looked at the struts & they did what they could with Volvo's design flaw. Volvo changed some things on...

Pep Boys Store 0926 / Mr. lonso Melendez & Joel Diaz

Al
alfredo m tomey on 2014-08-04
I has been a customer for years in the last 3yrs. I has been expended over $4, 421.USD My last visited was on 2014 07 22 Work Service #2200161 for a noise on the Brake. My car was more than 60 Hours from 2014 07 22 at 07.36.33 AM to 2014 07 24 01 04 03 PM and make me a charge of $794.39...

Pep Boys / Run away!

Bl
BL71 on 2014-07-15
Brought my car in for an alignment. They said they could not do the alignment without replacing the brakes. SO I had to leave that night and return several days later so they could order parts. Car made a horrible clunking noise on the way home. At home I checked and had 5 lug nuts on one...

Pep Boys / Repair promise

Mk
Mkywalst2 on 2014-04-19
I went to pep boys & spoke to the service manager Rodney Robinson. I told him i needed an oil pump installed in a 1996 jeep grand cherokee limited 4x4 5.2L. A three hour job. He agreed and instructed me to have the truck towed in. I did. Then he had all kinds of excuses why he didn't...

Pep Boys Of Pisacataway, Nj - New Jersey, Piscataway / Overcharging

Pe
Perfectly Flawed on 2013-11-22
Found I was overcharged for a serpentine belt (belt costs $11.11 and I was charged $55.48). It takes about 15/20 min to change the belt, I was charged $93.60. Also look out for added fees...the Pepguard Limited Extended Labor Warranty, this was added to the bill without my knowledge. They...

Pep Boys, Oil Change - Louisiana, Lafayette / damage

Je
jerry webb on 2013-08-26
I went to pep boys for an oil change . When they lifted my truck, they bent the differential cover on the rear axel. I told the manager had him come look at it while it was still in the shop. He said they would fix it if it started leaking. It started leaking the next day I went back they said no we're not responsible .

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