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Pella Windows & Doors

Pella Windows & Doors Inc.

102 Main Street

(641) 621-3269 (815) 231-5134 (630) 682-4500

United States - 50219
Customer Care
422-2219(800) 0 0
866-809-9460(STORM DOOR SUPPORT) 0 0
877-473-5527(CUSTOMER SUPPORT) 0 0
844-575-7934(GARAGE DOOR SUPPORT) 0 0
621-6446(641) 0 0
231-5105(815) 0 0
391-3220(815) 0 0
231-5105(815) 0 0
Work days:
Mon7 AM - 7 PM
Tue7 AM - 7 PM
Wed7 AM - 7 PM
Thu7 AM - 7 PM
Fri7 AM - 7 PM
Sat8 AM - 3 PM
Incorporated: March 1960, DE

Additional address
4301 - 11th St, Rockford, IL 61109-3027

Contact Information
Principal: Mr. Ross Macneill (General Manager)
Ms. Heidi Mannetter (Asst. Manager, Chicago)

Alternate Business Names
Go to Pella Windows & Doors:    Twitter  Facebook  LinkedIn Google+ Youtube     

Pella Windows & Doors Complaints & Reviews

Pella Windows & Doors - New York, Westhampton Beach - Service

Posted: 2015-10-14 by    Reviewer96745
Complaint Rating:  100 % with 1 votes
For 5 years I managed the Pella Business in CT and NY. Our Customer Service rating was amongst the lowest in the 60 branch organization and by far the lowest of the large branches. A major weakness of the system is that when you purchase Pella you are NOT dealing with the manufacturer except...

Pella Building Systems - I have no proof that I have paid for the larger number of facilities

Posted: 2015-09-11 by    Reviewer85676
Complaint Rating:  0 % with 0 votes
We recently decided to invest in self-storage facilities and decided to work with the company Pella Building Systems. But the main problem was that the company has provided all documents on time, therefore I couldn’t proof them that I have invested in larger number of facilities, but they...

Pella - Window

Posted: 2015-05-26 by    BarbDi
Complaint Rating:  0 % with 0 votes
Terrible experience - would not recommend Pella for replacement windows here in Colorado. A seal was broken in a crescent window on the second floor of my house - a very expensive window. The salesman told me to "paint" the outside of the window to match the house trim - this voids the warranty...

Pella - Customer Service

Posted: 2014-09-25 by    Unhappy in ATL
Complaint Rating:  0 % with 0 votes
I have bought two Pella windows directly from the local Pella showroom and have no complaint about the product itself. My complaint is with their customer service and business practices. They used the credit card I gave them for the deposit to charge the balance of my purchase without my authorization...

Pella Windows & Doors - Iowa, Pella - Techs never came to install new windows

Posted: 2014-04-18 by    Iaozm
Complaint Rating:  0 % with 0 votes
I wanted to fix my windows and therefore I contacted the rep of the company Pella Window &Door. The tech arrived and examined my windows. He told me that they would arrive again and would install new several windows. I waited for the phone call, but these scammers never contacted me and took...

Pella Storm Door - Iowa, Pella - Bad quality, don’t buy from them

Posted: 2014-03-07 by    Deniam
Complaint Rating:  0 % with 0 votes
I bought door from the company Pella Storm Door. After rain storm, my door was water marked. I cleaned it, but nothing worked. I decided to contact the seller and told to clean it or provide the refund. They promised to clean it and provided the date, when they would arrive, but of course no...

Pella Windows and Doors - Iowa, Pella - Rotten windows

Posted: 2013-10-07 by    timlippick
Complaint Rating:  100 % with 2 votes
Thank you for sending Bob Gibson, a Pella representative to my residence. Per Bob, the lower windows that he inspected are separating. At my residence, there are 12 openings with 79 windows. I was informed that 13 of 27 lower windows would need to be replaced and the windows would be sent to...

Pella Windows - Illinois - Incompetent company , horrible service

Posted: 2012-11-18 by    GottiAngelica
Complaint Rating:  100 % with 4 votes
Pella is an awful company.Buyer beware!!! They have Lowered their standards to poor quality and demented sales people and customer service reps. The simple task of putting a new patio door in is too much for this company to handle. The rep who sold me the door came out to my house and prided...

Pella - Pennsylvania, Harrisbur - treating paying customers like dirt

Posted: 2012-10-03 by    Evenstar1025
Complaint Rating:  0 % with 0 votes
I first met with them in June and was told that I could reuse my pre-existing screen door. In August, they came for their FIRST installation and told me that they could not reuse it so I needed to purchase one of THEIRS from Lowe's...and they needed to finish up some painting. They told...

Pella Windows and Doors - California, San Diego - Installation problem

Posted: 2012-09-06 by    Felicitas Doucette
Complaint Rating:  100 % with 1 votes
On 6/29/12 we closed escrow on a loft in the Parkloft Building for which Pella not only sold but also installed all windows and doors.
We became aware of there being water intrusion problems with the French doors and contacted Pella to mitigate the issue. They replaced the torn weatherstripping...

Pella - Indiana - Very Disapointed

Posted: 2012-08-27 by    disapointed 2012
Complaint Rating:  0 % with 0 votes
I spent over 50, 000 with Pella purchasing windows and doors. The doors were wrong from the start. One door even had the wrong colored hinges and they refuse to send me new hinges. I have 15 doors with oil rubbed bronze and 1 door with stainless steel hinges. I purchased the doors through Menards...

Pella Windows & Doors - Québec, Laval - windows qualities

Posted: 2012-08-16 by    bo teng
Complaint Rating:  100 % with 2 votes
I had my first appointment with your company to install my windows on November 4th 2011. I took that day off from work and waited at my home. When your worker did not arrive at the scheduled time, I called Pella in Montreal to ask what was going on. I was told the worker’s truck had a...

Pella Windows - California, West Hills - Errors in measuring & Installation

Posted: 2012-08-06 by    PellaRipOff
Complaint Rating:  100 % with 2 votes
These YouTube videos pretty much explain it all:

Pella Windows was contracted to manufacture and install these windows for this customer, who paid Pella installers nearly $3, 000 for the work.


Pella - Kentucky, Murray - Rotting windows

Posted: 2012-07-18 by    PAB2
Complaint Rating:  100 % with 1 votes
We have replaced our Pella windows and sunrooms numerous times. The metal cladding hides rot until it is too late to repair. We have tried to do everything suggested by Pella to maintain the windows but in some places are in our 3rd replacement. Even if they discount the window somewhat they...

Pella Windows - Florida, Longwood - Defective product

Posted: 2012-06-02 by    WP Resident
Complaint Rating:  100 % with 4 votes
Following are the events and my experience with Pella Windows and my recommendation is don't purchase Pella because their designs and durability are substandard.

• My home was completed in September of 2003 with Pella Windows installed. The warranty period started in...

Pella - Minnesota, St. Paul - Windows

Posted: 2012-03-29 by    JJ20
Complaint Rating:  0 % with 0 votes
Well, seven windows were replaced in my house. I almost went with the competition to do the job. I clearly remember the salesman from the competition tell me "Good Luck", when I told him I was going with Pella to replace my windows. All seven windows were to be replaced within two days. After...

Pella Windows and Doors - Screens of Pella patio door don't work? What am I going to do?

Posted: 2012-03-02 by    Beih
Complaint Rating:  0 % with 0 votes
We bought 4 Palla pation doors with 4 screens last Oct. We hired another professional company to install them last Oct. There are 1/4 inches gap between the screen frame and the main door frame, a lot of bugs come inside from the gaps.

We called Pella right away after the installation,...

Pella Windows & Doors - Ohio, Bedford Heights - customer service and workmanship

Posted: 2012-02-26 by    Jennifer Janik
Complaint Rating:  0 % with 0 votes
On Aug 1, 2011 PELLA of Bedford, OH began a project of replacing 15 windows at our Medina home. The job was not completed until Dec 15, 2011, which is 4 1/2 months after inception.

Our original service rep. Frank Stanton, was reassigned due to poor customer service and his partner,...

Pella Windows - Kansas, auburn - windows

Posted: 2011-12-25 by    Bob O
Complaint Rating:  100 % with 3 votes
My house is 16 years old and I have 3 windows that the wood is rotten and they need to be replaced. My parrents have pella and never replaced any and their house is 59 years old. So far I have had to replace the basement doors because they were made wrong. The windows above the doors upstairs...

Pella Windows & Doors - Connecticut - Lousy Prodcy & Service

Posted: 2011-11-23 by    ctdeadhead
Complaint Rating:  0 % with 0 votes
Recently, I paid Pella Windows/Doors $4, 000 to install a fiberglass sliding door, 3-panel...a big one! When the installer arrived, he said that one of the doors was cut incorrectly. I called the company on the spot and the install manager offered me an insulting $250.00 off the price with no...

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