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PaySimple Reviews 17

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PaySimple I made a mistake and paid the HOA 12K dollars by mistake, which was supposed to be 1,200 dollars

I made a mistake and paid the HOA 12K dollars by mistake, which was supposed to be 1,200 dollars. PaySimple, Inc refused to return 339 dollars in processing fees and have taken over two weeks to return the 12K as to date.

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PaySimple I used PaySimple with a billing software I had

I used PaySimple with a billing software I had. I canceled the software and called to cancel the companies linked to it. Just came to realize they, through their 3rd party, has still been charging me for over 2 years. Called to ensure it was canceled and get a refund, they claimed they can't help because I canceled them. Called their customer service for their third party, they said they will not refund!

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PaySimple It's really sad how PaySimple Inc

It's really sad how PaySimple Inc. tries to make you sign up for Simple Pay in a very strategic way. They text you as a customer and ask for your social security number, bank account number, and driving license. This is crazy! The customer who texted me insisted on using only Simple Pay, even though I offered him four different ways to pay. I thought this guy was a scammer trying to steal my identity. I strongly advise against using this company at all.

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PaySimple Complaints 14

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PaySimple I paid my CRA HST online through PaySimple via PayPal on April 4th, 2022

I paid my CRA HST online through PaySimple via PayPal on April 4th, 2022. However, the funds were not deposited into my CRA account. I contacted PaySimple, and they informed me that the funds were refunded to PayPal on April 26th. But when I reached out to PayPal, they said they did not receive any funds. I have called PaySimple multiple times, but no one has gotten back to me. This transaction involves a significant amount of $20,000, and I have not been able to find a resolution.

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PaySimple I got billed *** (Sep 20-Jan21) & *** (Feb21-Nov21) for a system we never used

I got billed *** (Sep 20-Jan21) & *** (Feb21-Nov21) for a system we never used. They never told us about this fee when we signed up. Customer service said it's a non compliance charge, but they never mentioned it before. We want a refund of $673.60 for these charges we didn't authorize.

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PaySimple PaySimple Inc is a company that I recently had an unfortunate experience with

PaySimple Inc is a company that I recently had an unfortunate experience with. They promised one thing but delivered another, completely changing the way their platform works. They gladly took my money as fees, but then unexpectedly terminated my account for processing, even though everything was initially approved and completed diligently. I provided them with all the necessary and correct business information, yet they failed to share accurate details with their processors. This situation has put my business at risk, as they intentionally withheld crucial information in order to deceive customers.

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Is PaySimple Legit?

PaySimple earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds PaySimple to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, PaySimple is known for their high standards and safety. If you're thinking about dealing with PaySimple, it's wise to check how they handle complaints.

We found clear and detailed contact information for PaySimple. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for paysimple.com can be seen as a positive aspect for PaySimple as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of PaySimple's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Paysimple.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paysimple.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up PaySimple and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on paysimple.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • While PaySimple has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • PaySimple protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
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PaySimple I wanted to know more 'bout PaySimple, but before I knew it, I was all signed up

I wanted to know more 'bout PaySimple, but before I knew it, I was all signed up. After that, they hit me with their prices, which I didn't agree with, so I cancelled. I called 'em up to get my money back 'cause I didn't use any of their services. They said I'd get a refund, but I still ain't seen nothin'. I filled out two cancellation forms and got emails sayin' it was cancelled. I even called 'em on the phone to cancel. But guess what? I'm still gettin' charged and my money ain't comin' back.

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PaySimple Date of transaction: Sept 2021

Date of transaction: Sept 2021. I got a merchant statement from Paysimple in the mail. It was addressed from *** and said that I opened a merchant account with the number ***. I never opened an account with them and I've never even heard of them before. Whoever opened this account must have committed fraud. It's either an inside job or the company lacks the skills to properly verify accounts. My business name is Matida LLC and I am the owner ***. This issue needs to be fixed right away. I can't believe someone could open an account without the proper verification information needed to set up an account.

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PaySimple Paysimple tricked me into adding their payment link on my invoice for my customers to pay through their bank accounts

Paysimple tricked me into adding their payment link on my invoice for my customers to pay through their bank accounts. We provide big chemical orders with an average order of $15,000, which we made clear, and we went through a really thorough vetting process by their underwriters that took almost a month. I got my first payment of about $14,000, and on the same day, my bank sent me an email saying they're closing my account. They wouldn't give me a reason. Paysimple closed my login, so I couldn't even check on my payment. My customer lost $14k, and it's been almost 3 weeks now, but nobody can tell me where my money is. I'm having my customer do an ACH Chargeback to try and get the funds back because nobody at Paysimple can help me since they closed my account.

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PaySimple The company didn't contact me to let me know that they would hold my payment until I had a business account

The company didn't contact me to let me know that they would hold my payment until I had a business account. I had to contact them on 3/8 to ask why I hadn't received my funds. They told me then that there was an audit and I needed to open a new business banking account. It's now 3/23, and I still haven't been paid for February or March. I've submitted all the necessary documents multiple times, but I still haven't received my payment. I have bills to pay, and my business will be in the red by April 1st. This could have been avoided if PaySimple Inc had reached out to me and told me about the audit and what I needed to do in a timely manner. I've been calling them every day to ask if there's anything else I need to submit and to let them know that my business depends on them. They keep telling me that nobody really knows what's going on and that I just have to wait.

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PaySimple Yur company opend a merchant services acount without our permission

Yur company opend a merchant services acount without our permission. We dont accept credit/debit cards. To date, we hav been contacted by three (3) consumers that hav been charged from $3150 - $3826.82 on their *** cards and their statement says it came from our company. We're based in ***, 2 of the consumers are based in OH and . The 3rd one, we only received a letter from *** Services stating a "dispute prenotification". I hav the information of who your sales rep who created the acount, the telephone number used to create the acount (which isnt ours), etc. This is a felony fraud and has been reported to the authorities. I hav the case number as well. Also, TransUnion has that your company made an inquiry into my husband's credit report. Please contact us immediately that this fraudulent acount is closed and provide us with the signed contract (and any other pertinent information you hav on file to be able to create this fraudulent acount) so we can hav on file and forward to the authorities as well.

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PaySimple Stay away from PaySimple Inc because of their shady business practices

Stay away from PaySimple Inc because of their shady business practices. I started using them to collect ACH and CC payments from my customers on a monthly basis. However, when my business switched to a software solution that managed multiple processes, PaySimple was not integrated into it. In August , I emailed and called to cancel my service with PaySimple. But recently, I noticed a $75 charge in one of my old business accounts and immediately demanded the cancellation of services. They "claimed" that I never filled out their survey to cancel services, even though I have proof of emailing and calling them. I'm not sure if this is accurate because it happened before my initial cancellation. But seriously, a survey to cancel service is ridiculous. To sum it up, I ended up paying three years' worth of unnecessary monthly fees (statement, software usage fees) to a company whose services I couldn't even use due to the lack of integration. Their proposed solution was to refund only the fees for August 2022 and September 2022, instead of refunding the three years' worth of payments. I tried to give them a chance to fix this situation, but all I got were smug responses.

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PaySimple Your service is TERRIBLE

Your service is TERRIBLE. After signing up, I got an email saying I was declined. A few days later, your sales team emailed me asking if they could help. I replied saying I was declined and didn't understand why they contacted me. They never replied. I called TWICE to cancel, and the second time I got a link to fill out a cancellation form. I did that and got confirmation of the canceled account, BUT it said the cancellation was effective the day I requested instead of giving me a full refund. NOW you're asking me to sign into my account, which I'm afraid to do because it seems like you just want a little more money from me. I fear this is a trick to try to get more money from me. THIS IS BAD BUSINESS! I asked for a manager to call me, and nobody called, which further shows that you're only interested in getting such a small amount of money, giving yourself a bad reputation. I already gave you bad reviews on social media, and I'll keep doing so until I get a FULL REFUND of what I paid since I got an email saying I was declined. If you really have "award-winning" customer service like your recording says, you shouldn't be worried about TAKING such a small amount of money from people and gaining a bad reputation for yourself.

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PaySimple I signed up for this service on 8/2

I signed up for this service on 8/2. I didn't use their services until 10/25 and paid their monthly fees that were not completely disclosed at the sign-up moment. They were totally different. They say they only charge $59 a month, but they end up charging you about $80 to $100 dollars a month. Anyway, I let them charge me for a couple of months since I really haven't tried the service yet. I was thinking maybe when I did charge my customer, it's better.

I discovered their product would not work for our business needs as soon as I found out their fees for the transaction were not as disclosed too. They charged me more than double of my old merchant for my customer transaction on 10/25. The fees were $6600 and $280.47, almost 4.3% on the transaction, way too high for my needs. I called them and they gave me a list of fees that I never heard about with other merchants in my 25 years of dealing with credit card companies. So, I asked them to cancel my service immediately, and they did and sent me an email saying that the account is closed. I never used the service again after that date.

On 11/12, they debited the monthly fees again from our business bank account without permission. I immediately contacted the company via phone, but they don't answer my calls. I emailed and requested a refund with no answer yet. Please contact me and process a refund on the monthly charges for this month since the account is already closed.

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PaySimple We started using Pay Simple in October *** but in mid November, we got a

We started using Pay Simple in October *** but in mid November, we got a notification about a problem with our account. They said there were forms we hadn't received before that now needed to be completed. The information we had previously provided to verify the account was suddenly considered invalid. They told us that all funds would be held until we updated and completed the account information. When we tried to do that, they said our account was "deactivated" and we had to go through the application process again. We made many phone calls and sent emails, but we had to start the whole process over. They told us once again that our account was incomplete and the funds would be withheld. Now, it's January 19th, and we still haven't found a solution. They told us that Pay Simple is just the middleman and World Pay is the actual processor. So, they sent us to World Pay's risk management. But as of January 26th, 2022, I've spent 9 hours and 14 minutes on hold with World Pay and still haven't talked to a person. I tried calling Pay Simple again, but they put me on hold and transferred me to World Pay. And now, we received an email saying our account will be deactivated again, and we have to start the application process from scratch. Our main source of revenue has been withheld for over 3 months, putting our business at risk of closing down. We have the same complaint against World Pay.

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PaySimple I've been a PaySimple customer for years

I've been a PaySimple customer for years. In 2018, I contacted them about my processing fees and all the extra charges on my statements. After some back and forth, they agreed to lower my rates starting in July . I thought I was getting the agreed-upon rates until recently when I discovered that my rates were not what we had agreed upon. It seems that they reduced my rates in July , but then raised them again in January . I didn't receive any notifications about this rate increase - no calls, emails, or letters. They claim that the notice was on my November Billing Statement, but they couldn't provide me with a copy because it's over 2 years old. So I had to dig through my old records to find it. The notice was hidden on the last page with all the legal text that's included on all of my statements. (SEE ATTACHED PHOTOS) Interestingly, on another statement, PaySimple added a notice about "NEW AND IMPROVED STATEMENTS COMING NEXT MONTH" on the first page. It was clearly visible with bold lines above and below the notice. Personally, I think my rates being raised again is much more important than new statements. It feels unethical and shady to give me a rate reduction only to raise them a few months later and hide the notice in the fine print. I feel like I've been scammed.

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PaySimple PaySimple is the only approved processor for our registration software, ***

PaySimple is the only approved processor for our registration software, ***. Every other payment processor that we've used in the past has stored emails for our customers and has transferred those emails alongside payment card data during a migration. I was quoted $750 to export my data from PaySimple to my new processor Stripe. PaySimple then proceeded to export my data in two data files, rather than the typical 1 file, because back in Spring 2021, *** and PaySimple concocted a plan to split the database storage of client information. This information was never made clear to me. By fracturing my data, PaySimple and *** made it impossible for me to capture my complete data in a usable form, seeing as any new registrar we switch to would require us to link email addresses to the email addresses within our new payment processor. This is obvious manipulation and the incentive set has been designed to trap me into not leaving *** (and PaySimple, by extension, as they are the ONLY payment processor I'm able to use) lest I lose all my client data in any usable form. PaySimple quoted me a new rate given the trouble of $499. However, this amount does not reflect the time they've wasted already even getting to this point, nor does it reflect the hundreds of hours it would take to manually edit every individual profile and transcribe client emails by hand. I asked PaySimple to work with *** to inject the emails from ***'s database into their encrypted file to send to Stripe, who confirmed that that would work to get me the data I need and the data I thought I was getting. Instead, PaySimple declined and said that that would violate PCI Compliance. The rep then outlined steps that would violate PCI Compliance on Stripe's behalf. *** obviously refused to follow these steps. I asked for a price reduction to a $187.50 to reflect the level of negligence I've suffered. PaySimple refused. They do not deserve their A+ rating.

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About PaySimple

Screenshot PaySimple
PaySimple is a leading provider of cloud-based payment processing solutions that cater to the needs of small businesses and organizations. With a strong reputation in the industry, PaySimple offers a comprehensive suite of tools and services designed to simplify and streamline the payment process for businesses of all sizes.

One of the key features of PaySimple is its user-friendly platform, which allows businesses to easily accept payments from various sources, including credit cards, e-checks, and ACH transfers. This versatility enables businesses to offer their customers multiple payment options, increasing convenience and customer satisfaction.

PaySimple's platform also includes robust reporting and analytics capabilities, providing businesses with valuable insights into their payment data. This allows businesses to track and analyze their revenue streams, identify trends, and make informed decisions to optimize their financial performance.

In addition to payment processing, PaySimple offers a range of other features and services to help businesses manage their operations more efficiently. These include automated billing and invoicing, recurring payment management, customer relationship management (CRM) tools, and integration with popular accounting software.

Furthermore, PaySimple prioritizes security and compliance, ensuring that businesses and their customers' sensitive information is protected. The platform is Payment Card Industry Data Security Standard (PCI-DSS) compliant, which means it meets the highest security standards for handling payment card data.

PaySimple's dedication to customer support is another standout aspect of their service. They offer personalized assistance and training to help businesses get up and running smoothly. Their knowledgeable support team is available to answer questions, troubleshoot issues, and provide guidance whenever needed.

Overall, PaySimple is a trusted and reliable payment processing solution that empowers businesses to efficiently manage their payment operations. With its user-friendly platform, comprehensive features, and commitment to security and support, PaySimple is an ideal choice for businesses looking to streamline their payment processes and enhance their financial performance.

Overview of PaySimple complaint handling

PaySimple reviews first appeared on Complaints Board on Jul 7, 2023. The latest review I made a mistake and paid the HOA 12K dollars by mistake, which was supposed to be 1,200 dollars was posted on Aug 3, 2023. PaySimple has an average consumer rating of 1 stars from 17 reviews. PaySimple has resolved 0 complaints.
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  1. PaySimple Contacts

  2. PaySimple phone numbers
    +1 (800) 466-0992
    +1 (800) 466-0992
    Click up if you have successfully reached PaySimple by calling +1 (800) 466-0992 phone number 0 0 users reported that they have successfully reached PaySimple by calling +1 (800) 466-0992 phone number Click down if you have unsuccessfully reached PaySimple by calling +1 (800) 466-0992 phone number 0 0 users reported that they have UNsuccessfully reached PaySimple by calling +1 (800) 466-0992 phone number
    +1 (303) 800-0578
    +1 (303) 800-0578
    Click up if you have successfully reached PaySimple by calling +1 (303) 800-0578 phone number 0 0 users reported that they have successfully reached PaySimple by calling +1 (303) 800-0578 phone number Click down if you have unsuccessfully reached PaySimple by calling +1 (303) 800-0578 phone number 0 0 users reported that they have UNsuccessfully reached PaySimple by calling +1 (303) 800-0578 phone number
    Jordan Director Of Marketing
  3. PaySimple emails
  4. PaySimple address
    3601 Walnut St Ste 400, Denver, Colorado, 80205-4098, United States
  5. PaySimple social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

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