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1.9 393 Reviews

PayPal Complaints Summary

87 Resolved
276 Unresolved
Our verdict: When using services from PayPal with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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PayPal reviews & complaints 393

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PayPal PayPal's Terrible Attitude: A Warning to the Hospitality Industry

This is a true story about real people, and I want to warn all my colleagues in the hospitality industry to avoid using PayPal services if you've ever used them before. It's also about how the "democrats" messed up regular people.

My company is a private accommodation provider in Bali. We rarely accept payments on PayPal, but sometimes we have to because guests prefer to use their credit cards to pay for holidays.

Just last Friday, I issued a PayPal invoice to my customer from Crimea. She authorized her credit card to follow PayPal rules, and she paid by invoice about US$ 6,700. It was a 100% legal and authorized transaction from a 100% authorized PayPal account using their bloody pin codes that you need to find on your bank statement. It's not that easy to pay more than US$ 500 on PayPal, and you need to spend hours of your time and still pay their ridiculous payment commission of 4.4% plus 3.9% exchange commission.

She had no other option to pay for accommodation because nowadays banks in Crimea can't send any payments overseas that exceed US$ 1,000. Sanctions? Against whom, wealthy oligarchs? Western "democracies" $#*!ed nice regular people who want to go on holiday or make some purchases from overseas. I don't know if businesses can pay by their contracts, but my client's bank refused her payment to our 100% legal Indonesian company despite her providing an invoice from us.

Finally, after the client paid, I received a notification from PayPal about the transaction being under review, and it takes about 24 hours to review the transaction and "make a decision." Less than 24 hours later, I received another email from PayPal saying that PayPal is "alerting you to potentially problematic transactions" and "We've completed our review of the transaction below and found the payment may not be authorized by the PayPal account holder or may be the result of suspicious activity. As a result, we've canceled this transaction."

They canceled the payment without asking a question, without asking for proof of payment (we managed to get a Billing Authorization Form and the client's copy of passport and credit card), without taking care of what they do, and without asking us or the client whether this payment is true or not.

PayPal just canceled a US$ 6,700 payment without giving a $#*! about whether it might be an important or urgent payment. In fact, it is urgent because her holiday commences this Wednesday.

Guess what's next? It takes UP TO 30 DAYS to see a refund on the customer's credit card statement.

So, the client accumulated money for a holiday of six people in Bali, spent hours authorizing her credit card, paid the full amount using an authorized credit card, and now she has NO MONEY, and she can't be provided with accommodation.

Well, she booked three villas from us for three consecutive weeks. One villa belongs to our company, and we're happy to place her in our villa without payment while she waits until she can use her money again. But the other two villas belong to someone else, and we can't place her and her family with kids into another two villas without payment.

It's an absurd and ridiculous situation, and PayPal doesn't give a $#*! about what they do. They answered my concern with a very standard email saying they "protect" while nobody asked for their f. Ng protection.

Be careful!

P.S. There are many more stories about the terrible attitude of PayPal that can be found everywhere on the internet, and there is even a "PayPal Sucks" community on Facebook. With a lot of confirmed cases of how PayPal $#*! their clientele.

Take care!

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PayPal PayPal Offers Zero Consumer Protection and Enables Scammers: A Review

I recently had a problem with PayPal when a company sent me the wrong item. They demanded that I return the item at my expense, but the shipping cost was way more than the item itself. PayPal refused to help me and claimed that they had to follow the seller's requirements. The seller knew that I wouldn't pay to return the item, so I lost almost $400. This is a common problem with Chinese and other overseas companies who exploit PayPal's policy. They ship out worthless items and demand that customers return them in order to get a refund. My husband fell for one of these scams and received a cheap swimming pool kick board and a child's toy monoscope instead of a foldable kayak and a full-sized sky telescope. PayPal doesn't care that these companies are scamming their customers and claim that it's not their problem because they're just a payment service. They tell you to go through your credit card or bank for any fraud complaints. It's clear that PayPal offers zero consumer protection and enables scammers.

In addition to this, package theft is a huge problem in the US, and PayPal offers no protection for buyers when a package is reported as delivered but is subsequently stolen. I had a $600 package go missing from my front gate, and the merchant refused to reship it. Fed Ex did an investigation and determined that the package was lost or stolen, but the vendor kept putting me off when I requested that it be reshipped. I filed a dispute with PayPal, but the merchant ignored me knowing that PayPal will ignore and then decline any dispute or claim when a merchant has proof of delivery. I escalated to a claim, which was denied, and now I'm stuck. If I had paid with a credit card, the matter would have been found in my favor, and the merchant would have been forced to replace my goods or face the negation of my payment. Dodgy merchants know that PayPal provides no consumer protection against package theft, so they play this delay game. I've requested a new shipment countless times, but now they just ignore me. I'll never see my shipment, and PayPal's customer service was outrageously rude when I complained about this catch 22 in the system. They don't care about loyalty or honesty and offer no protection for their customers.

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PayPal Paypal's Lack of Customer Care: My Account Was Closed for a Simple Mistake

I have been a loyal customer of Paypal for over a decade now. As a web designer, I have used Paypal on more than 100 websites and have recommended it to thousands of others. However, my experience with Paypal has taken a turn for the worse recently.

Without any warning or logical reason, Paypal decided to close my account. This decision was a shock to me, as I have never violated their terms or done anything wrong. In fact, I have always promoted the use of Paypal and have used it on numerous websites.

The reason for the abrupt blocking of my account was due to a mistake made by a worker. I was building a website that was not yet live, which contained over 1400 products. Out of these products, there was one single product that was completely legal in Switzerland - a small bottle of under 1% CBD oil. This product was mistakenly sent to the wrong website by a worker through their backend connector. The website was not supposed to have any oil products to begin with, and there were no menu items or ways to find this product. Furthermore, I had never set up Paypal on that website - it was done automatically when I signed up for Shopify, and my email address was configured as the default.

Despite spending many hours calling and explaining the situation to Paypal, their resolution center was of no help. It was frustrating to see that Paypal did not care about its customers and only cared about promotions. After being a loyal promoter of Paypal for over a decade, it was disappointing to see that they could not resolve such a simple issue.

I have concluded that Paypal is destroying itself and getting worse day by day. As a result, I have decided to remove Paypal from over 100 ecommerce websites and replace it with Paysafe and other alternatives. Paypal has lost my respect, and I will never use it again. I never expected such ridiculousness from Paypal, but I guess they have useless workers and no way to resolve simple issues. They simply do not care about their customers.

In conclusion, Paypal closed my account for a complete and clear mistake. I had one single product out of 1400+ that clearly did not belong on the website, was legal, and was never sold using Paypal. Despite my loyalty and years of promoting Paypal, they decided to keep my account closed. I am disappointed with Paypal and would advise others to use anything else but Paypal.

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PayPal PayPal's Dishonest Practices: My Account Was Closed Indefinitely and My Reputation Ruined

So, I had some issues with PayPal back in July. I sold a couple of watches, one to the US and one to Taiwan, and my money, which was over $2100, was blocked for 21 days without any explanation. I called PayPal and they said it was just a coincidence and that my payments wouldn't be held anymore. I was waiting for the watches to be delivered and was told that once the buyer left feedback, my money would be released on the second day. The watch was delivered to Taiwan, the buyer left feedback, and even called PayPal in Taiwan to confirm that they received the watch and were happy with it. But when I called PayPal to give feedback, Ryan (549368) was very rude and refused to release my money. My money was still blocked for no reason.

In the meantime, my wife and I used PayPal to send money to family for the purchase of two watches we bought in Thailand and the UK. We used this option because PayPal had blocked my money despite the items being delivered. The next day, I hired a lawyer, Joanne Michalec, to represent me and we called PayPal. After that conversation, my account was restricted and frozen, and a $11500 deposit was assigned for possible complaints about my items for 90 days. I didn't have any open affairs or issues, so I considered it a ploy by PayPal to keep my money and engage in dishonest practices. After my deposit was made, my account was frozen. My lawyer wrote a letter demanding the release of my money, but instead of releasing it, PayPal opened 11 cases against me, my wife, and me. They cancelled the card transaction and suspended all accounts. They returned the money they had kept, but seized it as a return transaction, which caused a negative balance. All of these transactions were legally carried out because PayPal had illegally blocked my own money.

After multiple phone calls (all recorded) and my lawyer's involvement, my account was closed indefinitely. My reputation was ruined, and I can no longer use PayPal or eBay, which is especially painful. I didn't do anything wrong, but I was penalized as if I had. PayPal engages in dishonest practices, and I will either reinstate my account or pursue arbitration. If necessary, I will sue PayPal for discrimination and dishonest practices, and I will cover all the costs of arbitration with pleasure. I was repeatedly cheated by their consultants, and I have recordings of those conversations.

I hope someone from PayPal will address my complaint and reinstate my account. I want to sell and buy as before. Neither PayPal nor eBay had any issues with me or my transactions, and there was no reason for them to close my account. My wife and the buyer immediately confirmed the veracity of all the transactions, and I have documentation to prove it. I recently had a heart attack, and this situation with PayPal is causing me undue stress during my recovery. If they refuse to settle my case, I will pursue arbitration or a court order. Joanne Michalec will represent me if possible, or I will hire a lawyer in my state. I will cover all costs. I don't expect much, just to have my rights restored and the absurd restrictions lifted.

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PayPal PayPal Review: Disappointed with Customer Support and Ruling in Favor of Seller

I've been a fan of PayPal for a while now. I've even recommended it to my friends as a way to keep their credit card information safe. However, my recent experience with them has left me feeling disappointed.

Let me tell you what happened. I have a motorized bicycle, and I needed a new carburetor. I found one on a website called gasbike.net and contacted their support team. The guy I spoke to assured me that the carburetor would fit my motor and that it would be better than the one I had. So, I placed an order. However, after a week, I still hadn't received a shipping notification. I started to look elsewhere and found the same carburetor I had on my motor. I contacted gasbike.net again and asked when they planned on shipping. They told me it would be another five days, so I decided to cancel my order. I received an email confirming the cancellation, and I ordered the carburetor from another website, which shipped out the same day.

A few days later, I received an updated shipping notice from gasbike.net. I contacted them again, but it wasn't easy to get through to them. I tried calling, but I was on hold forever. The live chat wasn't working, and half of my emails bounced back because their mailbox was full. Eventually, I got through to them and explained that I had canceled my order and that I wasn't going to pay for the carburetor. They didn't reply.

So, I contacted PayPal and got connected to someone in India. They checked my order and found that it hadn't been shipped yet, but they had charged me for it. I asked them to prevent the shipment as it had been canceled. They opened a ticket and told me to wait ten days while they contacted the seller.

After ten days, I logged into PayPal and found that they had ruled in favor of the seller. However, they had listed the problem as "item not as described," which wasn't the issue. The item had been canceled before it was shipped, and the seller had confirmed that. I called PayPal again and got connected to someone in India. I asked for a supervisor, but I got cut off. I tried again and was connected to someone in Texas. I explained the issue, and they put me on hold. When they came back, I was connected to someone in India again.

I was frustrated by this point. I asked them to reopen the case, but not as "not as described." Instead, I wanted it listed as "shipped even after it was canceled." The seller expected me to ship the item back at my cost, but I wasn't going to do that. I said that if they sent me a prepaid return slip, I would be happy to send it back, but I wasn't going to pay for it when I never should have received it in the first place. PayPal asked me for proof, which I sent them in the form of screenshots of emails showing that the item had been canceled.

Despite all of this, PayPal ruled against me. I'm now stuck with a part I don't need or want. Since the company is so hard to communicate with, I'm better off keeping it or selling it on eBay.

The bottom line is that I used PayPal for the extra level of security, but this experience has shown me that it's beyond useless now. My bank would have reversed the charge, but since I used PayPal, they couldn't. The support team was also unhelpful, and I had trouble communicating with them. Overall, I'm disappointed with PayPal, and I won't be using them again.

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PayPal My Experience with PayPal: Scammed on eBay and Frustrated with Customer Service

PayPal is a popular online payment platform that has been around for many years. It is a convenient way to send and receive money, and it is widely used by people all over the world. However, there are some scammers out there who use PayPal to take advantage of unsuspecting buyers. I recently had a bad experience with a seller on eBay who used PayPal to scam me out of my money.

I was looking to buy a Funko Pop figure/toy online, and I came across a listing that looked like a great deal. The seller had posted pictures of the figure with an official San Diego Comic Con label, and they claimed that it was an exclusive item that was hard to find. I was excited to buy it, and I paid $38.99 for the figure.

However, when the figure arrived, I realized that I had been scammed. The label on the box was not the official San Diego Comic Con label, but a cheaper retail label that would be available in stores for $10-$20. The seller had used misleading photos and descriptions to trick me into buying a cheap item for a high price.

When I tried to contact the seller to ask for a refund, they became hostile and threatened me. They told me that I would never get my money back, and that they had already spent it. I was scared and frustrated, and I didn't know what to do.

I contacted PayPal to try to resolve the issue, but I had a hard time getting through to them. The first representative I spoke to didn't seem to understand the problem, and they opened a case that was not relevant to my situation. I had to speak to several different representatives before I finally found someone who could help me.

Even then, the process was slow and frustrating. The seller had until the day of the convention to send the false item, and I had to wait for weeks to see if they would actually send it. In the end, the case was closed because it was a pre-order, and I was left out of pocket with no way to get my money back.

This experience has left me feeling disillusioned with PayPal. While I understand that they are a large company with many customers, I feel like they could do more to protect their users from scammers. It shouldn't be so difficult to get a refund when you have been clearly scammed, and it shouldn't take so long to resolve a case.

Overall, I would not recommend using PayPal for online purchases. While it may be convenient, it is not worth the risk of being scammed. There are other payment platforms out there that offer better protection for buyers, and I will be using them in the future.

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PayPal Paypal Review: A Scam Company with Poor Customer Service and Dispute Resolution

Paypal is a company that has a lot of problems. They don't seem to care about the issues that their customers are having with other people. They will hold onto your money for as long as they can, and they have a lot of money sitting around in accounts that they are investing in loans, credit cards, and the stock market. This means that you might be out of luck if you are waiting for your money to be released.

If you decide to do a credit card chargeback on them, they will charge your bank account. This can be a big problem if you follow their advice to go elsewhere for help. There is no recourse with the bank, and if Paypal decides to put your account negative because of a credit card chargeback, it doesn't matter if it stems from a dispute you have with someone else. Your account will be negative, and they will take the money from your bank account.

Even if you remove your bank account before the dispute, they can still take the money in some cases. This can be a big problem, and it can even affect your credit score and history. The dispute process is also a big problem. Paypal doesn't seem to care about you, and they want to hold onto your money for as long as possible. This means that it can be very difficult to get any resolution in your favor.

Despite all of these problems, many people still use Paypal because it is tied to some purchase/sell options on the internet, like eBay. However, there are many other services that are much better than Paypal. Paypal is a scam, and it is not a good company to do business with.

One recent example of this is when I bought an item through Paypal that turned out to be a counterfeit from China. I opened a case through Paypal, but they didn't ask me to return the item. Instead, they told me to destroy it and get a police report. I paid $72 for the item, and they asked me to return it to the sender in China, which would cost $36 for shipping with minimal tracking.

When they finally did ask me to return it, they gave me a small window of time to do so, and I missed it by a day. They closed the case in the seller's favor, even though I asked if I could still return it. They stalled for five days before finally saying yes, I could still return it. They took five days to open the case, and then a few days later, they closed it for no reason.

When I asked them why they closed the case, they said it was because I missed the deadline to ship it. I explained to them what had happened, but they still didn't seem to care. Paypal has had my money locked up for over a month now, and they have already taken their fees. This is a horrible company, and I would not recommend doing business with them.

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PayPal Unfair Treatment by PayPal: Account Limited and Closed with No Clear Reason

Hey guys, I wanted to share my experience with PayPal. I started my own business back in June 2018 and everything was going great until May of this year. That's when PayPal limited my account and asked me to send in receipts worth £20,000. I did everything they asked, but then they put a 20% reserve on my account. After 30 days, I received an email saying that they were closing my account. I tried to contact them multiple times, but they wouldn't give me a clear reason for why they were doing this.

I explained to them that I was connected to another account because the lady who owned that account was also my accountant and bookkeeper. We also share an office with over 45 businesses, many of which are eBay sellers. I'm a single mother who has been running my company with no problems, and all my accounts are up to date. But they still refused to reinstate my account or release my money.

The email they sent me said that they were closing my account to protect themselves from potential financial losses. They said that I could appeal their decision, but I haven't had any luck with that so far. They also said that they would hold any money currently in my account for up to 180 days, and that they would review my account up to 5 times during that period.

I understand that PayPal needs to protect themselves, but I feel like they're being unfair to me. I've done everything they've asked, and I've been honest with them about my situation. I just want my account to be reinstated and my money to be released. If anyone has any advice or can help me out, I would really appreciate it. Thanks for listening.

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PayPal PayPal's Failure to Protect Buyers: My Experience with Rosegal Scam

PayPal is a website that allows you to pay for things online. I recently had a bad experience with a company called Rosegal. I ordered some items from them, but then found out that they were going to be shipped from China. I cancelled my order, but they still sent me one item. When I saw that PayPal had charged me the full amount instead of just the price of the sweater, I contacted Rosegal and PayPal. Rosegal said they would refund my money, but I never got it. I filed a claim with PayPal, but they kept stalling and giving me the runaround. They even told me to file a police report, which was ridiculous. I contacted PayPal multiple times, but they never responded. I even sent them a list of companies that were involved in the scam, but they didn't seem to care. It's frustrating that PayPal isn't taking this seriously.

The company that owns Rosegal is called Yigou International Group. They also own other online clothing sites like Zaful. They operate from multiple addresses around the world, including one in China. I found out that there are hundreds of complaints about these companies on Facebook, and people have complained to PayPal and Facebook for letting them advertise.

It's important to be careful when shopping online and to do your research before buying anything. There are a lot of scams out there, and it's easy to get ripped off. PayPal is supposed to protect buyers, but in my experience, they didn't do a very good job. I hope that they will take this seriously and do something to stop these companies from scamming people.

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TreasuredToy
Monument, US
Jan 18, 2024 10:35 am EST
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I agree Paypal no longer has Buyer Protection! They only support the Seller! I had an issue and they told me it's my responsibility to do my Due Diligence in checking out the Seller before I buy anything! They will no longer protect Buyers from Scammers.

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PayPal PayPal's Unlawful Seizure of Funds: A Review of Our Experience with Vacation Rental Payments

Me and my hubby, we run a vacation rental home biz. In Nov, we got a payment from our customer of over $18,000.00 which was the total rent owed us for the rental of our vacation home for the month of Dec, 2021. Then we got a message from PayPal saying that our merchant account had been flagged and limits imposed due to the increased amount of payment compared to previous months. Access to payments was being "held" by PayPal until we supplied them with more information about our biz and the nature of our sales.

We then submitted all 4 forms of documentation requested and received another notice from PayPal in Nov saying that they had reviewed the information we submitted, our account was restored and any limits placed on it had been lifted. When I signed into our account, however, I saw that all but $2000. 00 of our funds were still on hold. We were informed by PayPal that only $2000. 00 of the $18,000.00 we were due would be available to us for 21 days. We then went online and requested an increase of the money from sales immediately available to us each month and PayPal increased that amount from $2000. 00 to $4,129.91.

The next month the same thing happened again! In Dec our vacation rental tenant payed us more than $6000. 00 and all but $4,129.91 were held by PayPal. We again requested an increase of the money from sales immediately available to us and PayPal increased that amount from $4,129.91 to $7,139.50. Later in Dec, we received another rental payment of more than $8000. 00 and all but $7,139.50 were held from us. The template notice from PayPal said, "We've placed money on hold because we need to know more about you and your business, such as sales details and customer service history." This was patently untrue, as we had already supplied all information requested by PayPal regarding our biz the first time we were asked in Nov.

Each time our funds were withheld from us, we called PayPal customer support and complained and were given the same tired suggestions about telling our vacation rental tenants to sign into PayPal and confirm that they had sent their payments and that their transactions were complete (this would be a completely unprofessional thing for us to do and not a reasonable ask of our tenants). Also, we were advised that the duration of the hold could be decreased from 21 days to 7 days if we went into our PayPal account and marked our product as "shipped" (this makes no sense whatsoever considering that our "product" is intangible and cannot be shipped!)

Now In Jan we are dealing with partial lack of access to our funds for the 3rd month in a row! Late in Jan, a vacation rental tenant made a payment to us of more than $9000. 00 and all but $7,139.50 were again held for no good reason. My subsequent request of PayPal for another increase in the amount of money immediately available to us was denied (even though it was more than 30 days since our last increase).

We provided all requested information and documentation regarding our biz to PayPal three months ago and were told by PayPal that our account had been restored and that our merchant account was in good standing. Also, we have consistently received payments of more than $6,500.00 each month for 3 months in a row. We have been receiving rental payments through this same PayPal merchant account for 2 years already, several other payments were $6000. 00 to $8000. 00 rental payments and those were never held from us prior to Nov.

Our vacation rental home occupancy and income fluctuates with time of year and length of stay so differing monthly payment amounts are to be expected. Sometimes we rent through VRBO rather than our personal website, so PayPal is not our payment processor every month. Our Christmas booking is a higher rental payment because Dec is a holiday period at peak rate and the customer in Nov rented our vacation home for a 29-day period. There is nothing suspicious or fraudulent about any of the last 4 transactions made over the last 3 months (or any transaction that we have processed since opening our merchant account in 2019.)

I recently became aware of a class action lawsuit proposed earlier this month by two California residents and a Chicago businessman claiming that PayPal's hold on money amounts to an unlawful seizure. We are also aware that PayPal transfers merchant's funds to outside bank accounts in PayPal's name and collects interest on our funds by doing so. PayPal's new practice of delaying dispersal of funds for insufficient cause is obviously just a ruse to maximize this revenue stream. I look forward to the resolution of this matter through legal means or otherwise!

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PayPal Fraud & Misidentification/Identity Theft

Please note two screenshots of a received email and from what source that claims falsely that I:

Ordered item(s) from them, an alleged company utilizing the name "Grey Sun Armory", utilizing the email address [protected]@gmail.com to inform me that they processed a payment through Pay Pal on an account I do not have (to my knowledge.

I previously informed that same source I never ordered anything, further, since I know of no working paypal account in my name, there was no reason to dispute any alleged money transaction because I do not have such an account. However, since this alleged account is alleged to be in my name, that a case of identity theft or misidentification has occurred.

Please contact me at [edited] for anything further.

Please Research,

Steven S Silvers

Steven S Silvers

Desired outcome: I wish the user of email address [protected]@gmail.com identified and to know what, if any, Pay Pal account(s) exist/existed/alleged to exist(ed) in the name of STEVEN SCOTT SILVERS with date of birth 06/20/1968.

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PayPal Blocked account

Bought a paypal prepaid card from the dollar general to pay a bill and was told that really it's a netspend card and that my my account was block because I received a refund threw liberty taxes in 2016 im so upset I put my last money on there for a bill and now I have to wait for a check for a blocked acount threw netspend when I thought I was led to believe I was buying a paypal card i'm contacting my uncle who's a lawyer I really am thinking of suing this is absolutely unethical and theres many instances on this site online in so many ways ive had numerous prepaid cards and have never had any them blocked and they reason I was given isnt a reason to block someones account!

Desired outcome: Litigation

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PayPal If I could, I would rate this app a 0 out of 5

This is the first review I have ever left on any app. I have had a horrible experience with this company and I’m very disappointed with the customer service. Here is a list of problems that I have experienced while using this app and most of them have not been resolved.

Even though I have changed my number that is associated with my account, Paypal is still requesting my old number to verify my identity when trying to add my bank account.
Because of the problem above, I have been unable to add my bank account information which has prevented me from sending items to my customers and has put my business on hold.
I ordered a PayPal card and haven’t received it. When I click “I didn’t get my card” link, in the activate your card option, the link does not work for me. (This problem has been resolved because I received my PayPal card).
In my personal info it says that my billing address (which is my old address) is connected to my PayPal card, which I don’t understand because I added my new address. Because I have yet to receive my PayPal card and the link I mentioned above isn’t working, I am unable to remove/change my old billing address. (This problem has been resolved because I received my PayPal card and was able to change the address).
A friend bought an item from my store, which is connected to my PayPal. Because I cannot verify my bank account information through PayPal I can’t print a shipping label, and can’t ship my item, and therefore have to refund the money. On PayPal, I denied my friend’s payment and it hasn’t been returned and there isn’t an option to issue a refund. This is a problem because the money still isn’t in my account so If I send it back to her with another app, I’d be losing money but I need to give her her money back.
When I called the customer service number in hopes of help, and gave my account information, the automated agent says that she cannot find my account, which doesn’t make sense. I then get connected to some random person at some bank/company who is not directly connected to PayPal and cannot help me with my problem causing me to waste my time.
I have sent them two emails, one in the last few days and the other over a week ago and I have yet to receive a response.
Lastly, I decided that since there was so much wrong with my profile, but I still needed to use it because it’s connected to my depop where I sell clothes, I would delete my current account and make a new one. When I tried to delete my account it says I have to call a number. When I call that number the automated agent says that they can’t find my profile and once again I get connected to a random bank/company that can’t help me with my problems. So basically there is no way for me to escape this stressful situation I have experienced with PayPal.
In all, I feel like I have been stuck in a never ending loop where I am unable to solve any of my problems with this app. This has all been very frustrating and I am very disappointed in how PayPal has handled/helped me through these problems.

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PayPal Confusing

I’m new to PayPal and didn’t realize I had two different accounts ( I had a account under two emails ) well I called to ask why didn’t I see my money received under what I thought was my only account and the lady on the other end of the phone ask me the same question so many times I finally had to tell her to please stop asking me the same question because you are confusing me . That’s after I finally suggested she check to see if maybe I had a account under a different email . For some reason PayPal system want Inform them a customer may have signed up with the same number but different emails . So after we got a understanding that my money was under my old email address she then told me I had to close one account, since my bank information was with the new email address I said close the old email address . She said she could not . ... I was like ok what do I do , to get my money because you can’t put the same account under two different emails . Now don’t forget she had ask me to perform the same task so many times I was kinda confused but she said I can just transfer my money from the account with no bank information to the one with the bank information. I thought that made sense so we went through the steps, well come to find out I didn’t transfer the money but instead I PAYED ( PayPal Fees ) to have money taken out my bank account and deposited into my PayPal account and luckily it didn’t put me in the Red ... but the part that really gets me is that the entire time I was doing that the PayPal associate was mirroring my account and never told me I made a mistake when she knew what I was suppose to be doing. The reason I think I made the mistake is because just like she kept asking me the same question overs and over , when doing a PayPal transaction the steps it take you through keep asking you the same question OVER and OVER and Over ! So by the time you get to the end of the process you don’t know what you just did ! ...NEW ISSUE ON GETTING MY REFUND From A merchant ( ridley-mall.club) I bought linen pants that I saw on Facebook that took two months to for me to receive and after receiving them they were messed size dramatically and now the merchant wants me to pay for shipping to return overseas to China when clearly they were mailed from New York...So to discourage me from Mailing back to China they are offering me $60 on $127 purchase which is crazy ! telling me to give the pants away that I paid $127 for but telling me to give the pants away ! Why can’t I get my 127.00 and give the pants away for them ! And PayPal is going back and forth with me about what I want to do when I have said from the beginning is all I want to do is GET MY Money BACK. All 127.00 and I will ship the pants back to the address from which they came from . So I’m to closing this account because if we ever start excepting half- refunds on online order we are Doomed ! And the Rich will really get richer ! I would rather go to a brick and mortar before I start excepting half my money back on online purchases

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PayPal ‼️⚠️DANGER⚠️‼️MUST READ⚠️‼️

PayPal has officially decided that the customer is always wrong and is automatically guilty of anything that they can profit from. Usually, it’s on-line scammers that are the only one’s protected because PayPal gets their percentage cut from them, so they’ve redesigned their entire website to make it virtually impossible to get any valuable information or any assistance. It’s not possible to speak with anyone on the phone and messaging takes many hours for every chat response or question asked and then it’s never the same person responding and that person can’t read previous messages or even the one you sent. They’ll just make a nonsensical remark, give you false assurances and/or lie so they can go on to the next person, knowing that they won’t have to deal with you anymore, so now you get to start all over with another world-class award-winning customer dissatisfaction agent that can’t and wouldn’t read previous messages and so the perpetual cycle of frustration and anger begins until you finally wise up and just quit! The app isn’t intuitive and previous messages or responses are very rarely able to be viewed by you or anyone. If a seller literally sent you their own garbage, PalPal demands that the customer has to pay to ship it back to see if the seller will credit you back for the product ONLY, shipping charges are not refunded and prepaid return labels are not given, even if the shipping cost is more than double what the product originally cost to begin with! Who in their right or left mind would return the garbage to maybe get only half of their money back from someone who quite literally sent you their garbage and even confessed to doing so in writing, yet PayPal sides with the seller that commits fraudulent bait and switch techniques because they make their money from each transaction and they don’t want to bite the hand that feeds them, so they now instruct everyone to take the matter up with your lending institution, so it shields and protects their racketeering operation. It would not surprise me at all if the on-line scam sellers were actually PayPal employees because of how lucrative and easy such a system would be. They even save money by shipping out their garbage to you-genius level thinking,hmm, who could be that smart and rich from there‍♂️?!? Starting in December 2022 PayPal changed their policy to further protect themselves from customers by NEVER covering or requiring the cost of return shipping, even in blatant cases. Yet, they have the audacity to tout their so-called Buyers Protection Policy, which is false advertising in of itself! I spent almost 60 hours over almost 3 months learning this the hard way and have since found a mountain of evidence that this business practice is widespread and designed to merely string you along until you give up, shoot yourself in the head, go insane or die of old age whilst they’re laughing all of the way to the bank on Mars! I know that he doesn’t own it any more than he did, nor any less; that we know?! Evil genius level obese business model that’s ugly when exposed! !BEWARE!

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PayPal Terrible automation puts funds in limbo

I used PayPal for several years, moving significant amounts of money through it, without issue. My account has a long history of legitimate transactions, as do my other financial accounts. I’ve never been implicated in fraud, I’ve never even been overdue. So don’t think my story is just something that happens to other people. This can happen to anybody, at any time.

I recently changed checking accounts. When I tried to remove my old account, the website said only “There was a problem.” I called into support, and they removed the account for me. I asked them specifically: I’ve heard many PayPal horror stories, are you completely certain that this won’t cause some system to lock my account? “Yes.”

When I tried to add my new account, the website said only “There was a problem.” I called into support, and they added it for me.

When I tried to withdraw my balance into my new account, the website said only “There was a problem.” I called into support, and they said my account had been automatically locked after the checking account switch. They said it would be lifted in 24 to 48 hours.

After 24 hours the hold had not lifted, so I called into support to check up and was told the hold would take at least 48 more hours to lift. I was told I could withdraw cash at Walmart, for a fee, in the meantime.

I went to Walmart and tried to withdraw cash. The app said only, “There was a problem.”

After 48 hours the hold had not lifted, so I called into support and was told I didn’t yet agree to a terms of service update. After I walked the agent through my account information, he realized this was untrue and told me it was a verification issue. After I submitted additional verification to no benefit, he told me a supervisor would call me back in half an hour, and an internal ticket had been created to review my account’s issues.

After 3 hours, I had gotten no call back, so I called support. I was put on hold for about 20 minutes, then spoke to a supervisor, who told me that it’s not a ToS issue, it’s not a verification issue, but there’s a temporary security hold on my account that will be lifted in 24 to 48 hours.

That was a day ago, so I’m waiting on that timeout and the internal ticket. I’ll update this review if they go anywhere, but really, what do you think the chances are?

Throughout the process I was told adamantly that customer service has no power to correct this issue. That this was the security system, not them, that they can’t control the security system. You may as well tell me it’s not you punching me, it’s your fist. When PayPal puts a wall between the people they’ll let you talk to and the people who can give your money back, effectively refusing to speak to you about the money they took from you, that’s intentional.

Update: I got my money. The timeout didn’t happen and the internal ticket didn’t go anywhere, however, I called in again, and was told that my account had progressed from locked in a way they can’t override to locked in a way they can. Maybe just timing ... maybe this review prompted some proper investigation. Rating changed from one to three stars.

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PayPal Don’t use this company unless you enjoy getting scammed

Secure? Pffffft! I used PayPal for years without a problem. Then I got married and had to change my name. No matter what documents I submitted they would not change my name and therefore my account was constantly having verification issues.

I switched banks and took the opportunity to open a new account under my married name. Somehow they managed to mess that up too, by making my middle name show up as my last name. Once again constant verification problems because my bank uses my CORRECT first and last name and they would not and claimed they COULD NOT change my name to it’s correct form. Because of this name issue, the account could also not be verified with my drivers license and social security card because they too had my correct name on them.

To add insult to injury, I cancelled a subscription for which I was paying through PayPal in order to take advantage of PayPal’s supposed fraud and identity theft security, which I’d utilized successfully in the past. What I didn’t realize was that PayPal started outsourcing their customer service to a cheaper and inept company. They can’t help anyone. Oh, except of course for scammers. They help scammers steal your money and your identity. To get back to my example - I cancelled a subscription through a company that chose to continue charging me and recharging me over and over again. I was in a fight with the company over it but PayPal would neither block the company, nor deactivate my account when I requested it because there was always an action “pending.” Of course there was an action pending - the scammers were charging me over and over again! I couldn’t make any actions to rectify the situation except to my open a dispute. I did. PayPal asked a few stupid questions to ME - not them - and decided the company was ok for charging me. What in the actual hell? So then I wanted to permanently close my account and they said that even though I FINALLY convinced the company to stop charging me and there was no pending action, the dispute itself was an action pending, which disabled my ability to cancel my account. So my information was being held hostage because they REFUSED to cancel the dispute and the account. I had to wait for the dispute to settle they said. Even though they’d already found in favor of the scammers! So while my account sat there, HACKERS got in and started sending out payment requests to government workers in another state. My home state. So now it looks like I am doing this and I can go to court and possibly to jail! What did PayPal have to say about it? “Oh, that’s not good. Yeah. Sorry, we have to wait for the dispute to clear and then you can cancel your account from your side.”

Oh really PayPal? So, you have allowed me to be charged over and over again by TWO scammer companies (I only provided one story here, but there were actually two separate but identical situations) AND are allowing hackers in. Thanks so much. And eat poop. Eat it.

As soon as I can, I am deleting this account and going to other companies for these services. But I will make sure to wait and see other people’s opinions first and try to avoid any more of this ridiculousness.

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PayPal Great to use as protection against fraud sellers

I’ve had PayPal since the year it was released.
I’ve had several un-shipped purchases resolved via PayPal on several occasions.
I’m not a spokesperson. I can only offer some advice on what I’ve learned over the years.
I will always recommend PayPal for any transactions.

Be sure to email the other party involved before you file a dispute. In fact, the more you send over time, the more smoothly your dispute will be resolved. If you don’t contact the other party, PayPal won’t help you. IF the other party doesn’t respond, PayPal is on your side.

It’s best to have verified tracking information that shows what has happened to your shipment. I try and get the seller to mark my packages “Signature Required upon Delivery”. The only problem I’ve had is with FedEx drivers who will sign for you when they just drop-off your package which will be missing (wrong address or stolen).

PayPal will only resolve problems when the items are shipped to your own verified address or if you ship items to a PayPal member’s verified address. Only PayPal members can have a PayPal verified address. Never make transactions via PayPal with a non-PayPal member (person or company). They will only resolve transaction problems made between PayPal members.

I’ve had a purchase dispute resolved when the item wasn’t even shipped. The seller’s refund payment was not available due to insufficient funds available in their bank for my refund. However, PayPal refunded my money.

I’ve transferred several hundreds of dollars at a time via PayPal to friends & family.
Money transfers are made only into a member’s verified bank account. The recipient must “accept the transfer” or else your funds are not delivered and may not be available to you.
Also, the funds may not be available for several days after receipt of a money transfer or after being deposited into you account.

I’ve used their credit services without problems.
I’ve even made cash deposits into my PayPal account via giving cash in PayPal approved stores (generally CVS). The only problem I’ve had is when the store screws-up.
Also, you cannot make any cash deposits over $500 at a time, more than once in a 24-hr period, or over the maximum dollar amount during a set period of time.

NEVER EVER USE OR ACCEPT CREDIT CARD PAYMENTS WITH PAYPAL.
I’ve learned this the hard way!
It’s safest to only accept payments based on customer’s available cash being held with PayPal or withdrawn directly from the customer’s bank account.
Credit card purchases via PayPal may not be resolved for some disputes. The card holder can dispute the transaction & you will be out the product and any funds you might receive. It’s the credit card company that will over-ride PayPal.
I got screwed on that one time. Not again, NO CREDIT CARDS.
If you pay with a credit card. Your refund goes back on the credit card, not into your bank account, or directly with PayPal.

Problems are frequent with several overseas sellers. Just understand that the currency fluctuations and the time needed to receive your purchase will drive you crazy. It some cases, PayPal cannot help. If it does, it may take a very long time. I’ve learned that the hard way.

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PayPal I’m going to get too angry to use many more words than need be, but…

In Feb. 2021, PAYPAL implemented some fake news guideline or stipulation in their nonsense rules & fine print. This very piece of thoughtless nonsensical “Rules just look good, to have SO many of them in our website” brand of thinking, has now officially left me nearing & swaying back & forth, right around the Apex of $1,000 in Crypto. THIS ISSUE SHOULD HAVE BEEN VERRRRRY MUCHLY RESOLVED BACK IN AUGUST. But, instead….?

They’ve forced me to call AT LEAST ONCE A WEEK for these passed 90-ish days.

And, yes, as you’ve deduced by my tone of voice-wordings, they’ve of course NOT provided ANY assistance or answers. They now decided that whatever it was that was messed up, within their well too broad of scope nightmare structurized seemingly Monopoly on online world buying, selling, trading, bartering, farming, slave labor & endentured servitude rat race face garbage dump truck trolly track, WallyWorld Reality, THAT I WAS TO BE PERMANENTLY BANNED FROM EVER HAVING A PAYPAL ACCOUNT EVER EVER EVER AGAIN. Yes. FORRRRRR…… EVVVVVVVV…… ERRRRR….. just like The Sandlot film.

10 months later.
No more COVID-Cash from Headquarters, and I’m about to start drafting a will or seeking out an attorney, whom, after my passing, due to my lack of my VERY MUCH NEEDED MEDICATION, which I am unable to afford now, maybe I’ll be able to finally be sick enough for it to finally pay off for my mother, and my death will be hailed in the real news, Trump news, all news & media…. fingers crossed, for more additional rotten awful garbage customer service.

Then, just the other day, A PAYMENT WAS MADE FROM MY ACCOUNT!

So, sure, they are now able to pick n choose what they’d like to do with my personal funds, which, at one time, I considered to be the safest swiftest easiest place to store savings and subsequent crypto purchases, from throughout last COVID year.

This money was my very last nest egg, to ensure my survival, after all was said & done with the COVID cash, and the economy does what it always does, and screws everything up, for everyone! No matter how much we have thought we’ve appropriately planned ahead and have been nothing but responsible.

Places like PAYPAL will ALWAYS find some kind of loophole to ruin your life, and they deserve less than a single shape that comes close to resembling a star.

I hope that just one person reads this, can relate to my story, calls me up, leaves me many messages for years, outlining a plan to start our own company, that has one pure simple objective, and when that one person sees this, they will know EXACTLY to which field of industry to which I am referring….

Happy ChemTrails, and Vaping for your 5 yr old kids birthday parties, you small minded inconsiderate selfish, trailer park back room fishbowl scum sucking bottom dwelling blah blah blah….. HASHTAG - LIFEFACINGDEATHBECAUSEPAYPALLIVESLIFEFROMFISHERMANCAPTAINSEAMENNAZI’sTRUMPLOVERS.

P.S. - I am for sale. I am living that bedrest life. If you, no. Not you, PAYPAL, but if you, the Consumer needs me to write some scathing nonsense to anyone, I would be glad to do it from home, and rates will be Sussed out, as we go. Hit me up. Let’s ruin everything that is already bad, anyway!

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PayPal Very disappointed in PayPal over the last 3+ months

Very disappointed in PayPal over the last 3+ months, despite the fact that I’ve invested in PayPal stock — for the long term.

Why am I disappointed?

I’ve used PayPal for personal financial transactions and for fund raising for my college fraternity. It’s the latter, use for fund raising, that is the source of my profound disappointment.

Again, WHY?

1) PayPal used to offer Money Pools that were GREAT for fund raising — so long as non-PayPal contributors were warned NOT to use a credit card for their donations. (The issuing credit card financial institution treated the donation as a CASH ADVANCE to the credit card if a PayPal non-member used a credit card to make a donation. That would incur interest charges, each day, from the moment of one’s contribution until it was paid in total to the financial institution.)

2) PayPal Money Pool users were given advance notice from PayPal that all Money Pools, and activity therein — including donations to Money Pools — would be discontinued and removed as convenient donations tools — by the end of October .

3) As a result of the notification of the discontinuation of PayPal Money Pools, I sought another option to accomplish the same within PayPal. (Previously, with a Money Pool, requests for contributions were conveniently limited to individuals who received a specific, individual email from the Money Pool “Host” [me] to contribute to that specific Money Pool website — within PayPal.) As a result, I began a “Fund Raiser”, as opposed to a Money Pool, for an event that occurred in early September. My concern had been that some contributions/donations might roll into the site after October 31.

4) The process of simply beginning to set up the PayPal “Fund Raiser” was FAR MORE involved and confusing than setting up a Money Pool. It was a ROYAL PAIN!

5) The ABSOLUTELY WORST PART of having set up the “Fund Raiser” is the fact that, COMPLETELY UNBEKNOWNST TO ME, the PayPal website URL for my specific group of individuals (my fraternity brothers) to whom requests for donations would go out ended up going out TO THE ENTIRE UNIVERSE ON THE WORLDWIDE WEB!

6) The result of the above — requests for donations going out ended up going out
TO THE ENTIRE UNIVERSE ON THE WORLDWIDE WEB — was that a LARGE NUMBER of what appeared to be scam $1.00 donations on credit cards from individuals, whose names appeared to be HIGHLY SUSPICIOUS, from outside the U.S., were coming in. Even a PayPal technician I worked with over the phone suspected the “credit card holders” were using STOLEN credit cards as a test — in making the $1.00 donations — to determine if they could, in fact, use the stolen credit cards.

7) I immediately shut down the PayPal “Fund Raiser” but continued to put money into my PayPal account to reimburse the suspect “contributors”.

8) Despite the fact that I began furiously making repayments, as best as I could, back through PayPal, the process was then, and continues to be, an ABSOLUTE NIGHTMARE. It’s a travesty that is ONGOING TO THIS VERY DAY!

9) As a result of this I can’t even use my PayPal account now to even send $1.00 to a family member!

10) Do NOT use PayPal for fund raising contributions! They will do next to NOTHING to help a member/customer to successfully resolve such issues.

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PayPal Customer Reviews Overview

PayPal is a popular online payment system that has been around since 1998. It is a secure and convenient way to send and receive money online. The platform has received numerous positive reviews from users who appreciate its ease of use, security, and reliability.

One of the most significant advantages of PayPal is its security features. The platform uses advanced encryption technology to protect users' financial information, making it virtually impossible for hackers to access it. Additionally, PayPal offers fraud protection to its users, which means that if there is any unauthorized activity on your account, you will be reimbursed for any losses.

Another positive aspect of PayPal is its ease of use. Setting up an account is straightforward, and the platform is user-friendly, making it easy to navigate. Sending and receiving money is also simple, and transactions are processed quickly.

PayPal is also widely accepted by merchants, making it a convenient payment option for online shopping. Many online retailers offer PayPal as a payment option, which means that you can use your PayPal account to make purchases without having to enter your credit card information.

Overall, PayPal is a reliable and secure online payment system that has received numerous positive reviews from users. Its security features, ease of use, and widespread acceptance make it a popular choice for online transactions.

PayPal In-depth Review

User Experience:

PayPal's website design and navigation are user-friendly, making it easy to find the necessary information and access account features. The account registration process is straightforward, requiring only basic personal information. Sending and receiving payments is a breeze, with a simple and intuitive interface. The mobile app provides convenient functionality, allowing users to manage their accounts on the go.

Security and Privacy:

PayPal takes account security seriously, implementing measures such as two-factor authentication and encryption to protect user information. Their fraud protection system helps detect and prevent unauthorized transactions. The privacy policy ensures that user data is handled responsibly and protected from misuse.

Payment Options:

PayPal accepts various payment methods, including credit and debit cards, bank transfers, and PayPal balance. They also offer international payment support, allowing users to send and receive payments globally. Currency conversion rates and fees are transparently displayed, ensuring users are aware of any additional costs.

Customer Support:

PayPal provides reliable customer support, with availability and responsiveness across multiple channels. Users can reach out for assistance via phone, email, or live chat. Issues and disputes are handled efficiently, with a focus on resolving them in a fair and satisfactory manner.

Fees and Pricing:

Transaction fees for sending and receiving payments are reasonable and competitive. Currency conversion fees are clearly stated, enabling users to make informed decisions. Additional service charges, if applicable, are disclosed upfront to avoid any surprises.

Integration and Compatibility:

PayPal seamlessly integrates with various e-commerce platforms and websites, making it convenient for businesses to accept payments. It is compatible with different operating systems and devices, ensuring a smooth user experience across platforms.

Business Tools and Features:

PayPal offers a range of business tools and features, including invoicing and billing services, subscription and recurring payments, and reporting and analytics. These tools help businesses streamline their operations and manage their finances effectively.

Global Reach:

PayPal is available in numerous countries, allowing users worldwide to access its services. Multilingual support ensures that language barriers are not a hindrance. Cross-border transactions are supported, facilitating international commerce.

Reputation and Trustworthiness:

With a solid company history and background, PayPal has established itself as a trusted and reliable payment service provider. User reviews and ratings reflect positive experiences, further enhancing its reputation. Partnerships and associations with reputable organizations add to its credibility.

Additional Services:

In addition to its core services, PayPal offers additional services such as PayPal Credit and financing options, making it convenient for users to make purchases. Money transfer services enable users to send funds to friends and family. PayPal also supports charitable donations and fundraising efforts, contributing to social causes.

Limitations and Drawbacks:

PayPal has certain limitations and drawbacks, including transaction limits and restrictions, which may affect high-volume users. Account freezing or suspension policies are in place to ensure security but may cause inconvenience in certain situations. Potential delays in withdrawals or transfers can occur, although they are generally resolved promptly.

Overall Satisfaction and Recommendation:

Overall, PayPal provides a positive user experience with its user-friendly interface, robust security measures, and wide range of features. I would highly recommend PayPal to others for its reliability and convenience. However, there is always room for improvement, such as faster resolution of disputes and more flexibility in account restrictions.

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Phone numbers

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Website

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