Patpat AU
reviews and complaints

This is my first time shopping at Patpat AU (au.patpat.com) and I must say that I am impressed with the customer service provided by CASSEYLENE. She was quick to respond to my inquiries, and went the extra mile to ensure that my order was processed correctly. Even though there was some confusion with the item description, CASSEYLENE kept me informed every step of the way and confirmed all the details with the seller. I appreciate her hard work and dedication to helping me with my purchase. Thanks to her, I was able to get my order sorted out in no time. Overall, I have had a positive experience with Patpat AU and would recommend it to others who are looking for great deals on trendy clothing for their families. The prices are affordable and the quality is good. However, I do wish that there were more size options available, as some of the items that I wanted were out of stock in my size. Nonetheless, I am satisfied with my purchase and will definitely be shopping here again in the future. Thank you Patpat AU and CASSEYLENE for making my shopping experience a pleasant one!

I love shopping at Patpat AU for my baby girl. I have purchased a ton of clothes and accessories for her, and I plan on buying even more in the future because the prices are affordable and the quality is great. One thing that I absolutely adore is the baby bag that I purchased from them. It is, by far, the coolest baby bag that I have ever seen!

When it comes to customer service, I have had nothing but positive experiences. One representative that I spoke with, Casseylene, provided me with excellent assistance. Overall, I highly recommend Patpat AU for anyone who is looking for quality baby clothes and accessories at reasonable prices.

Ordered some stuff from Patpat AU and I gotta say, it arrived pretty quick! I was surprised it only took 8 days to get here in Sydney. That's pretty neat, you know? I got this hoodie thing for my little dude who's only 2.5 months old (time flies, man). I got the size 3-6 months because I want it to last a while, you know? Anyways, I had to fold up the wrists and legs a bit, but that's alright. The only thing that kinda sucked was the collar on the hoodie - it's pretty tight, man. Took a bit to put it on, you know what I'm saying? But overall, pretty satisfied with my purchase!

So impressed with the quick response time of the customer service team at Patpat AU! Even though I didn't receive my discount voucher at checkout, their online support was able to quickly resolve the issue for me. I placed my order on June 25th and realized shortly after that I didn't receive my discount voucher. I reached out to the team and spoke with Jann, who was extremely helpful in helping me cancel my order and request a refund.

What I appreciated most was the quick response time. Jann cancelled my order and processed my refund almost immediately, which I received notifications for shortly after. I was worried about any potential delays because of the weekend, but everything was taken care of within hours of contacting their support team.

Overall, I'm extremely pleased with my experience with Patpat AU and their customer service team. While it's unfortunate that I didn't receive my discount voucher, I'm happy that the team was able to resolve the issue for me so quickly. I would highly recommend this online store to anyone looking for quality products and excellent customer service. Keep up the great work, Patpat AU!

I just recently shopped at Patpat and it was amazing! I loved how I could find all the clothes, shoes, and accessories for kids of all ages in one spot - and the prices were affordable, too! Plus, the quality was excellent - I couldn't believe it. I also had to exchange an item and the team member, Jocyl, was so polite and helpful. They made the process so easy, which is always a plus. Overall, I had a great experience with Patpat and I would highly recommend it to anyone looking for quality kids' clothing at a reasonable price. Here's to hoping for more success in the future!

Wow, I just stumbled upon Patpat AU and it has quickly become my go-to shopping destination for my baby! The clothing selection is amazing, with fresh and fantastic clothes at great prices. I've already placed two orders and stocked up on plenty of adorable baby clothes.

However, my one critique is that the delivery time was a bit longer than expected. Waiting for my order to arrive was a bit frustrating, as I wanted to be able to use the clothes as soon as possible. I'm hoping that my next order will arrive more quickly, so I can start enjoying my new purchases with my baby sooner.

Despite the slow delivery time, I still highly recommend Patpat AU to anyone looking for stylish and affordable baby clothes. The quality and variety of the clothing is unbeatable, and I can't wait to place my next order soon!

I just want to say that I absolutely love being a member of Patpat! Recently I had an unexpected issue with my order and I was in a huge trouble with the condition of the goods. But let me tell you Patpat definitely knows how to take care of their customers, they have shown amazing loyalty to me. I was blown away by their quick response and how efficiently they handled my issue. Patpat was so quick with their refund process and they were incredibly nice to me throughout the entire process.

I have used various online shopping apps but I have never seen such a dedication to customer service that Patpat displays. I highly recommend this platform to anyone who is hesitant about online shopping, because Patpat will make sure that you have the best experience ever. Whether you are a first-time user or a regular, Patpat will never disappoint you.

So if you are looking for a reliable online shopping platform, then you should definitely give Patpat a try. They will not only exceed your expectations, but they will make sure that you are treated with the utmost care and respect. Thanks once again Patpat, you have a loyal customer in me.

I grabbed the chance of purchasing matching family tops for me, my husband and my kid when I stumbled upon Patpat AU online. The website was easy to navigate and I was able to add the items to my cart quite easily. I was excited to receive the delivery and it was delivered promptly, exactly as promised.

I ordered large size for all of us because that's the size we usually buy in-store, but upon trying them, I found out that the sizes of Patpat AU were a bit bigger than expected. Although they weren't of perfect fit, they still looked good on us.

However, after wearing them for a while, we felt that we weren't comfortable in the tops. I initiated a refund request with the Patpat team and to my surprise, I got a response within 24 hours which was quite prompt.

The Patpat team responded professional in the way they handled my issue. They offered a full refund and even allowed me to keep the tops so that I don't have to pay for return shipping fees.

I was ecstatic with the way they handled the situation and left totally satisfied with my experience with Patpat. I would definitely recommend this wonderful website to my family and friends.

Overall, my experience with Patpat AU was amazing. From the quality of the tops, prompt delivery, to excellent customer service, I would recommend it to anyone looking for quality and affordable family outfits.

I gotta tell you about my recent experiences with Patpat AU. The clothes that I ordered were a bit off in their sizing, and there were some doubles that I overlooked when placing my order. So, I decided to reach out to Patpat AU and they came back with such a surprising response. It's like, they really know what customers want! Patpat AU has raised the bar when it comes to online retail customer service, if you ask me. Honestly, they saved me from returning all the clothes and refunded my money instead, and even let me keep the doubles!

What's also really amazing is that the clothes themselves are of great quality. The colors are vibrant and attractive and everything is just made so well. I've never had any problems with any of my purchases from Patpat AU so far.

Let me tell you, I highly recommend Patpat AU. The way they treated me as a customer really changed my online shopping experience for the better. They understand what we online shoppers go through and are always there to help us out. It's this kind of service that makes me believe and trust in online shopping even more now, especially with Patpat AU.

So, yeah, I'll definitely keep shopping with Patpat AU. They're just too good to pass up!

Pat Pat is awesome! I have been shopping on the website for a couple of years now. I always buy their maternity clothes, new-born baby and toddler clothes, and few other things here and there. Their fashion items are so cute and unique, and the prices are affordable too.

However, there was a small problem with one of the products I purchased during my last shopping spree. At first, I was a bit hesitant to contact their customer service because it was not an expensive item, it was less than $2. Nevertheless, I decided to reach out to them and boy was I glad I did! The customer service team was amazing! They responded immediately, and they quickly resolved the issue. Despite the price of the item being cheap, they still treated me with the utmost professionalism and support. I was so impressed with how they handled the situation, and I really appreciated it. I have to give a shoutout to Rose, who was the customer service representative that attended to me. She was prompt and had excellent problem-solving skills.

I knew that moment that I would continue to shop at Pat Pat. Their quality and customer service are remarkable. I have also recommended them to my family and friends, who have also enjoyed their excellent services.

Overall, I highly recommend Pat Pat to anyone looking for cute and affordable clothing for their fast-growing babies and themselves. You will get your money’s worth and receive amazing customer service too. They are just the best!

So, I reached out to Patpat AU regarding a package I was supposed to receive but, lo and behold, it was nowhere to be found. Unfortunately, they told me that there was nothing they could do to help me out, which was a real bummer. They did say sorry for the inconvenience, though.

Overall, I gotta say, I wouldn't really recommend Patpat AU. The lack of assistance I received when I was missing an item left a pretty sour taste in my mouth. I mean, come on, a simple refund would have been nice. But, alas, it wasn't to be.