Parts
reviews and complaints

I ordered three replacement parts for a broken *** refrigerator crisper bin. They arrived and were the correct parts as advertised. Parts Dr. has a text field on their site that asks for a model number of the appliance in an effort to assure that a customer purchases the correct parts. Great confidence builder. A few days later I realized that I was missing another part. Once again. I went on the site and entered the same model number and received a "thumbs up" and an assurance that the new part would fit my fridge. The wrong part arrived. I spoke with Bo at Parts Dr. and he told me that the model fridge I own has been discontinued. He couldn't explain why the Parts Dr. website correctly matched the part with my model number other than to say that I must've used the wrong model number. I emailed him a copy of the receipt with the model number listed and he wrote back saying "If you look closely you'll see that is not the model number that you gave me." At first he wasn't aware that I ordered three other parts using the same model number days earlier and the parts were compatible. His solution was for me to pay for the return of the part and also pay a restocking fee and the balance would be refunded. He didn't have any interest in bringing this error to the web site administrator to avoid any similar problems. I looked up Parts Dr. complaints online before I sent the part back and found several similar complaints where the author was still waiting for their refund months later. Buyer beware.

I will never purchase from here again and would just like to share my story to warn others. I placed an order for a item to repair my refrigerator, it was a french door divider assembly. The item was shipped quickly and arrived on time, HOWEVER, the item in the box was not what I ordered. In hopes to get it resolved quick, I reached out to the company. After going back and forth a few emails and photos, the representative informed me "Unfortunately, all our inventory of this part is incorrect." This is unacceptable, how irresponsible can a company be to just ship out random items when they know their inventory is incorrect. They should have pulled these items and fixed their problems instead of selling the wrong items with knowledge of it being incorrect. I now have take time out of my day to print a return label, drop this item off at a FedEx location, and wait for a refund. In the meantime the financial burden falls on me since this item is paid for and the refund will be pending. So I now have to wait for a refund and my funds to become available before I can order this part from a more reputable company. When going through this, the representative I reached responded quickly, under an hour in between emails. So at least they have decent response time from their representatives, that is the only reason I have them 2 out of 5 stars. It still is just insane to me that they would ship items they KNOW are not correct, utterly careless. I hope I get a refund in a timely manor so I can fix my refrigerator.

I received 2 broken handles from parts doctor. The first one I took the good end from the broken one they shipped me and the good end from the one I already had and fixed the door. I told them that they could send me a partial refund because the plastic end was not worth the $80 I payed for it and they said they could not do that. They sent me a second one that was ALSO broken! I said I would like to return it and they said that they need a picture of both the broken ones together and I said that I told them already that I used their first broken one to fix my broken one. The oven is in a public kitchen and people needed to use it. I said that both the pictures I sent had the individual tracking labels in them and showed different handle breaks. They said that they couldn't do that. I said do whatever you think is best. I guess they figure the best thing is to provide me with broken parts and to keep the money. I was optimistic when I received an email that it might be a refund but nope just another solicitation for a review. They also asked me for a review when I ordered it which is ridiculous because they hadn't provided the service yet so I also changed that to a 1 star and posted pictures on the Google review of the broken parts they shipped me. Since they asked me for two reviews here is my second one! I can't remember any time that I had a worse experience with a company. Thankfully the part was built in such a way that I could scavenge parts off the junk they sent. Just like other reviews I read they blamed ***. Instead of trying to mare it right they argued with me. I am no detector guy but, the box was not damaged and the broken pieces were not in the box. It was also poorly packaged with no packing. TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE

My advise: never do business with Parts DR.

BEWARE! All the bad reviews are true. I ordered a very simple part ( a thermostat electric jumper for my dryer ) at the beginning of the month after doing a half [censored] research on this company. i opted to order from here due to the quick shipping. Needless to say the whole experience was lacking.

While the web site is put together some what positionally it was hard to navigate parts with in the same machine. When i finally found the part i needed, i confirmed i was still in the same day shipping window and checked out. i received a email confirmation and a tracking number shortly there after. For the next few days i checked the tracking number just to be aware of when i should expect to receive the part. No movement at all. I called *** who confirmed that did receive the request for a tracking number but has not received the package from the sister company ( A partsDR customer service rep, if you can call it that, later said was their warehouse).

I attempted to use the sites chat function to question what was going on. The chat agent was extremely rude and short saying they already sent it and i should receive it in 2 days. He would not confirm the tracking number even though i already told him i was in contact with *** and ended the chat before confirming the issues was resolved. When i attempted to reopen the chat, i couldn't. Its almost like that had me blocked via a cookie or something, after a little black magic i was able to reopen the chat and get the same exact agent i spoke to before, who immediately copy paste his last response an closed the chat.

I again gave it a few days and when no updates appeared on the tracking number, i called the customer service support line. I got a an agent on the phone and explained to them what the issues was and that i have already contacted ***. He said he see the request to ship the part but couldn't figure out why the warehouse hasn't sent it. I was told we would be denoting the account and sending a message over to the warehouse to get the part shipped. A week later still no part no update no new tracking number. I call back, now they say there no record of me calling at all and that the part is in route. Once again i told the man that I've already contacted *** and they confirm they don't have the package, Once again the customer service agent ends the convo before it is resolved. I immediately, called back and requested a refund to which i was told they have to contact *** before they would return my money. I will never order from this place again.

Company is running a return scam Ordered a new control board for a refrigerator. Order number ***. Never opened the package, box or installed it in any way, shape or form. Different part from another part supplier fixed the problem. Sent the board back to Parts Dr. for a full refund minus restocking fee. They stated that the board was used/installed and refused to refund my money. I tried multiple times to work with this company with zero concession. After reading other reviews, this is a COMMON complaint with this company. They are running a deliberate scam. They simply don't want to process ANY returns. They want one way sales and this is how they circumvent the by-law 30 day return policy. They send you a part, if you don't need/use it, claim it's been used/installed and keep your money. No attempt is made to believe the customer whatsoever. Bottom line, this company is a *** and doesn't care. Customer service is repeatedly cited as the worst. This company makes ZERO effort to resolve issues, unless it's to agree with them and lose all your money. They're pretty open to that. After my own experience and reading other complaints, this is not a company who will resolve the issue on this forum or any other. They're in it for the scam; this is how they make their money. If they cared about their reputation, they would work to resolve complaints. I haven't found ONE complaint that was resolved in the customer's favor. This company should be black-listed.

Missing refund due to company return procedures. I placed an order (order number ***) on December 13 for a part. By afternoon on the 14th we had decided to replace the appliance. I checked online status and noted that the part had not shipped yet so I called the 800 number to see if I could cancel the order prior to shipment. I was told it was already scheduled to ship out but that I could refuse shipment at the postal service to have it shipped back and receive my refund. After the Postal Service delivered the package to our PO Box, I called Parts Dr. again on December 23rd to make sure that I could still refuse delivery. I was told yes to just take it in and tell them I wanted to refuse it. I was told that they handle returns this way all the time. I went to the Post Office and handed it across the counter to a clerk and told them I was refusing the package. It is now Feb 4th and I still dont have a refund. I used the chat function on the Parts Dr. website and spoke with Bo who told me that it was shipped *** so I should have given it to them instead of USPS. I noted to him that the package was shipped *** which uses USPS for final delivery and that the tracking number was located directly underneath the screenshot he sent me. The USPS tracking information does not show delivery to me. I was told I would need to contact the shipping companies to locate the package on my own. I was unable to speak with a live USPS representative this afternoon and the automated system repeated the tracking information saying it was in transit. (Tracking ***) . I would like my refund.

I purchased a replacement part for my washer so that my repair person could install. Upon arrival my repair person looked at the part and told me that I ordered the wrong part. The part itself was supposed to be brand new although now I'm second guessing this because the box already had an oil stain on it when it arrived to me. Because of all the other complaints of customers having trouble receiving refunds, I took pictures of everything prior to sending the part back. I wish that I would have investigated more thoroughly prior to ordering. Unfortunately the fears I had that drove me to take those pictures were confirmed when I was told that my part showed obvious signs of use. After several attempts to resolve this via email with customer service including asking for pictures of proof, I was told that I had no other options but to pay for the part to be shipped back to me or to have them dispose of it. When I asked about having to resolve this through my bank I was told that they would provide proof to my bank that I used the part but wouldn't provide proof of these signs of use to me. What recourse does the customer have if no proof is provided to substantiate the claims? The box was opened the part was looked at, photographed and placed right back in the box yet somehow there are obvious signs of use? This company claims that all of their negative reviews are due to circumstance where customers are trying to return used parts. This seems like an unreasonably large group of people. I reached out to *** directly to ask where these marks might have come from. I was advised that these electronic boards are tested after assembly. I would assume that I either received a used part to begin with or whatever these unsubstantiated claimed marks are, were already present. Either way, a terrible way to do business and completely unacceptable practices.

I troubled shot online the upper oven of our stovetop double oven not working. I learned that it was most likely the control board. I ordered the control board through partsdr. and purchased the two-year extended warranty. I installed the replacement control board that partsdr sent me and the upper oven was working again. Two months later, the upper oven is no longer working. I contacted partsdr and was informed that the two years extended warranty does not kick in until the manufacturer's warranty expires. I do not recall reading that anywhere when I purchased the extended warranty. Nonetheless, I was directed to partsdr's defective part page where I ended up exchanging emails with one of their representatives. The representative was trying real hard to get me to tell him that the problem I was having with the part they sent me was exactly the same one as I had with the original part. I explained that I am not an electronic technician and can't make that call. I explained that the part they sent me worked for two months and after regular use, the part no longer works. The rep stated that I had to hire a *** technician to come out and diagnose the cause of the control board failure and partsdr will not pay for the technician's services. Now that begs the question; why would anyone purchase parts from your company? You consider people like me to be the pesky middle person in this transaction who you, unfortunately, have to deal with. Your company's real clients are the manufacturers you have contracts with. You have to prove to the manufacturers that you made it as difficult as possible for someone to return a part. What better scheme than to require the pesky middle person to hire a *** technician to prove that the part you sent them is defective. So that begs the question; why does anyone looking to replace a part on their own need your company's parts? All they need to do is hire a technician and have them deal with a trustworthy parts dealer.

Ordered a part, I did not install it. Did not need part, returned to Part Dr. Parts Dr. denied return refund - they claimed the part was installed. I ordered a part from Parts. Dr. I did not install the part, but Parts. Dr. will not provide the refund as promised in their return policy. On march 31, 202 I placed the following order: Your Order *** (03/31) Billed to: Sean *** Address 2 ***, *** Shipped to: Sean ***, *** Payment Method: Credit Card Shipping Method: Next Day (1 business day) Items PCB ASSEMBLY,MAIN Part #*** Mfg #*** Qty: 1 In Stock $*** Thank you for shopping with PartsDr.com! Please follow us on *** and ***, and leave feedback about your experience. Subtotal $*** Shipping $*** Total $*** The part was delivered on 1 April. I opened the packaging of the part to verify that it was the proper part. I did not need the part and I did not install the part. On 14 April I requested a return authorization and I received Return Authorization #: ***. I sent the part back to Parts Dr. on 14 April using ***. The part was received at Parts Dr. on 16 April. On 16 April I received the following information via email: Hi Sean, Unfortunately, our Inspection Team at our Returning Warehouse has indicated that the ***Control Board*** that you sent us for return shows evidence that it has been installed. The terminals have been clearly marked with wires plugged onto it. This deems the board tried. As noted in our Return Policy and at the time of checkout, we cannot return any parts that have been installed because we cannot resell the part to another customer as a new part. We can have the installed part shipped back to you if you would like to pay for the return shipping or we can discard of it. Please let us know what you would like to do. If we do not hear back from you in the next 30 days, we will discard of the part(s). I would like to get the promised refund for the return of an unused part.

Ordered 3 parts, had one order cancelled they didn't have 1 part ordered. Ordered 2 parts, order cancelled CS would not give a reason. I ordered 3 appliance parts online. 2 were in stock, 1 "on order" to be shipped within a few days. Received an email cancelling order, item not really ordered. Checked online and item showed "in stock". Opened online chat with Kaiser - he said that all the stock was allocated to pre-orders. I had placed a pre-order the day before - he said what they have is for November pre-orders. He assured me that they actually had the other two items available. I then ordered the two "in stock" items and ordered the one they wouldn't sell me from someone else, causing two shipping costs. A survey popped up, so I filled it out honestly about how they kept their inventory so low they couldn't meet customers' needs. I then received an email that the new order had been cancelled because "we are unable to fulfill this order". Each refund if it occurs at all will take several days to credit my card. I opened another chat asking why the cancellation when Kaiser had assured me that I would get the items. The answer "we're unable to fulfill the order". Both chats follow: Hello, how may I help you? Visitor 08:06 Order ***. support sent an email saying they cancelled the order because a part was unavailable. The order status says user cancelled. The part *** lid switch shows in stock today. Kaiser 08:08 We did receive a shipment of these in today, however, this inventory is allocated for the pre-orders that were placed several weeks ago. Visitor 08:10 I placed a preorder yesterday. Currently the order has a link buy it again, should say out of stock? Kaiser 08:10 These are allotcated for the pre-orders placed in November. Visitor 08:12 I didn't expect to get it right away. Should I reorder the other two items that also show in stock? do you actually have them? *** agitator repair kit, *** inner cap and seal Kaiser 08:12 We do currently have stock on these items. Visitor 08:13 I'll have to get them from you and the switch from ***, pay two shippings :-( Should you correct the lid switch web page or someone else will order one? It lets you do it Kaiser 08:15 It will correct itself one the inventory has been allocated. You have closed the chat. Kaiser 10:55 Hello, how may I help you? Visitor 10:55 Why was my order *** of this morning cancelled? I had a chat only at 8:15 and Kaiser specifically reassured me that these two parts (*** agitator repair kit and *** Agitator cap and inner seal) were in stock, available, not allocated to pre-orders, and would be shipped. Kaiser 10:56 We are not able to fulfill this order. Visitor 10:56 that is not an answer why Kaiser 10:57 That is the only answer I have for you.