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Walking up to the front door and up the steps that look like they will collapse any minute, I immediately felt a sense of dread. Not only will this motel (and I use the term loosely) not let you cancel within 3 days of your arrival, it also charges much too much for a place that's several notches below a Day's Inn. Cigarette holes in the furniture, a carpet that hasn't been cleaned in months, no service before my second night, a tv that yes, has cable channels, but can barely be heard even all the way to the top. The bed was much too soft, a microwave with no center plate, yes a small refrig but not much compensation for the money. Again, no change of towels, coffee pot that wasn't clean and a packet of coffee but no creamer and one (1) cup with an ill-fitting lid (had to go out for coffee). Very unprofessional demeanor from the "staff". Oh and due to my copd, I requested a lower room — it's a walk-up — but was told nothing was available even though there were maybe five cars in the lot
Desired outcome: I would like 1) get refund, 2) let anyone know that if they are considering staying there, don't and 3) investigate their reservation policies.
