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Orbitz Customer Care Service

Orbitz, LLC

500 W. Madison St.
United States - 60661

Customer Support Phone Numbers

+1 800 520 0459 0 0
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Orbitz Complaints & Reviews

Orbitz - Illinois, Chicago / Never provided refund

i booked a flight from denver to edmonton, due to issues with planes, i got my flights bumped around, and never actually made it to my destination. american airline refunded my flight. they gave a cheque to obritz, orbitz never gave me the refund, it has been almost a year. at first obritz said...

Orbitz / Undisclosed cancellation charges

George J_OKC on May 19, 2016
I had booked a round trip flight ticket from Oklahoma City to Atlanta, GA on 04/14/2016. It was clearly stated on their itenery that they offered free cancellation within 24 hours of booking. Since I found a much cheaper ticket with a better timing with Southwest Airlines, I called the...

Orbitz / Charged twice for a rental car

Julia Nellis on May 18, 2016
In Feb 2016 I booked a trip (flight and rental car) through Orbitz. While booking the rental car I kept getting an error on the website stating that they couldn't process the transaction and to try again, which I did and kept getting the error message. Come to find out that even...

Orbitz / Do not buy their air travel insurance / Customer service stinks

Matt Gilbert on Mar 31, 2016
I purchased a package to NY for my family with the insurance. I specifically bought the insurance that said I could cancel for any reason, having gone through hell the last time I had to cancel and the terms were very constrained. I had to cancel the package a week later. I spent 90 minutes being...

Orbitz - Illinois, Chicago / Customer service

li men on Mar 27, 2016
Hi, Mr. Barney Harford, I am writing to you because I have been upset very much with the experience of communicating with the orbitz customer service .and I still feel sad . On january 24th, 2015, i bought an air ticket (1259.99 dollars )for my son from China to the US on the website...

Orbitz - Illinois, Chicago / Airplane tickets

Clastrac on Mar 17, 2016
Orbitz - review in travel agencies category from mexico, capital district 1 of 323 Orbitz reviews Mexico, capital district 36 minutes ago Mark as resolved Update Write update Add tags Add contacts Add media Add images or pdfs Add link to youtube Share Facebook Twitter Google Bought 4...

Orbitz - Illinois, Chicago / Charges for upgraded services not refunded

Aviada on Mar 2, 2016
The trip that was booked to Cancun for new Year's was terrible. Because of New Year Holiday it was an expensive reservation for a resort but I thought it would be well worth because it was a surprise trip for my mom. The total cost of my hotel was $1, 689.60 plus the shuttle fees. We...

Orbitz - Illinois, Chicago / Hotel booking and credit card fraud

Reviewer74784 on Feb 16, 2016
on March-12, 2016, I booked a hotel in Hong Kong through Orbitz . I used my credit card on their file to pay for the hotel booking. Although Orbitz provides assurance against credit card fraud and having a secure website, my card was used 3 times on the same day at Nordstrom for purchase...

Orbitz - Colorado, Denver / Worst Ever!!!

Anne Creech on Feb 10, 2016
I booked several hotels for my trip through Europe. I agreed to pay upon arrival at the hotels. I entered my credit to secure the room. Orbitz indicated I would not be charged. $0.00 is what I agreed to pay. This morning, I discovered a charge from Hotel Libertel du Suede for $202.62. My...

Orbitz - Illinois, Chicago / Worst experience ever, lost my money!

Tota965j on Jan 21, 2016
I had booked a flight via Orbitz website. Few minutes later I received a confirmation email from Orbitz confirming the flight. Everything seemed fine. So, when I showed up at the airport I was told that I no longer had a flight. American Airlines told me that Orbitz had switched me to...

Orbitz.com / Orbitz makes offers they can't deliver

Reviewer97347 on Jan 2, 2016
Orbitz offers some great deals but can't deliver on what they offer. I wasted 5 hours trying to book a flight that after entering everything it states that it cannot complete the booking, try again later. After trying again later and entering all the information again, same result. So I...

Orbitz - Illinois, Chicago / Unethical behavior

dino1964 on Dec 29, 2015
I booked a flight, hotel, and rental card through Orbitz. I received separate emails for each reservation and mind you I booked this vacation in advance. I fly all the way from Arizona to Florida on 12/29 for a week vacation over the New Years holiday. When I get to my hotel in Florida @...

Orbitz Worldwide, Llc / Airfare booked in wrong passenger name

Christ N on Oct 23, 2015
I am an Orbitz account holder. I purchased 2 airline tickets on behalf of a friend. Both tickets were purchased on www.orbitz.com. I purchased both tickets by adding my friend's name, gender and date of birth in the appropriate passenger section of the website. Nevertheless, both ticket...

Orbitz - Illinois, Chicago / Hidden Booking Fee

Peter2211 on Oct 5, 2015
I have been using Orbitz for many years and never pay attention to their booking fee. But on September 14, 2015, I purchased two Delta Airlines ticket via Orbitz and realized Orbitz charged me four separate charge for these two airlines tickets. Two charge for Delta Air tickets and two...

Orbitz / Overnight stay without cancellation option

Reviewer75485 on Sep 14, 2015
I have looked at many other search engines to save money on stays. They all said the price for non refundable and then price for free cancellation. Orbitz did not until I clicked on cancellation policy and it said 0 if you cancel. Now I do not plan on cancelling but it is a nice cushion if...

Orbitz / misadvertising

SJPJMP on Feb 12, 2015
Wife and i for our 71st birthday booked a trip to Sealtle with Orbitz, mainly due to a statement that the reservation could be cancled with no penality. A week later we find out my wife has to have major heart surgery and we can't go. Try to cancel on line, could not, even though i...

Orbitz Cruises / The rep booked cruise for the wrong date and refused to help after that

NateCohen on Dec 16, 2014
Total scam, so better avoid this jerks. I booked the cruise from the company Orbitz Cruises. I provided all required info and asked the rep to book it. The rep booked and provided the confirmation info. I checked info and it turned out that the rep booked cruise for the wrong date. I...

Orbitz / online booking

robiedal on Oct 30, 2014
I booked my ticket online with email address as a required field. Then passenger's name and other pertinent personal info were filled up and entered. They sent me the confirmation with my userid on email. Days passed by, ignoring the userid is on the itenerary as usual practice. But...

Orbitz / They won't return the money!

Echo216 on Sep 14, 2014
I booked a hotel with wrong information, so I called the customer service to cancel the reservation. They told me to book a new one with right information and call they back, then they can cancel the old one and refund the money. I did as what he told me to do. And they agreed to refund...

Orbitz - California, Long Beach / The nightmare - Flight from Mexico to Europe

superdario on Jul 11, 2014
Here's a copy of an email I sent to Orbitz Customer Relations: On July 11th, 2013, I used Orbitz.com to book a Lufthansa flight from Mexico to London, returning from Amsterdam to Los Angeles (Orbitz record locator: PBORB5636047714). The ticket number, according to Orbitz.com, i...

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