OpticsPlanet
reviews and complaints

I have heard that in the past, optics planet would take forever to ship. I have used them now for several builds, had to do a return so I feel like I have some experience with them and its been all positive. There customer service is exceedingly responsive and they any old issues about not shipping quick must be a past issue, I have never experienced it

I'm not sure what everyone else's issue was but I've had no issues whatsoever with optics planet, I've bought all my accessories and things from them for years now and just realized they have this horrible review. Okay, somethings backordered and you don't want to wait? Cancel it, I just did that the other day. People are so whiny these days. This entire rifle is built from optics planet other than the bipod. All quick responsive and fast shipping.

My name is John, I am new to doing business with Optics Planet. I recently purchased an American Defense Scope Mount. I received the wrong mount, lucky for me, Amy answered my call. She was so understanding and over the top helpful in processing my return. To be honest I was expecting resistance in getting a refund. Ms Amy, was a professional, super helpful and friendly. Her customer service was above reproach. I even asked for her extension for future business with Optics Planet. Thank you, Ms Amy!

I ordered an expensive pair of binoculars from OP. They were sold at a substantial discount, and arrived quickly.
Although the binoculars I'd ordered were very good, after trying them, I decided I preferred another brand which OP didn't carry. I contacted OP, and quickly received a return authorization and a prefilled UPS address label. The return was successful, and OP issued a complete refund, 5 days sooner than I expected. (They had 10 business days to issue the refund, but did it within 5).
I can't think of any way this transaction could have been more perfect, or demonstrated more integrity. Will I buy from them again? In a heartbeat!

I wanted a specific barrel and a slide parts kit for a Glock 19. They had both in stock. They said free shipping would take about a week, and that worked with the time it would take to get other parts. The order was handled the next day, I ordered in the evening, and they provided me DHL shipping advice. DHL took days to do anything with it, and when they did provide tracking information they said it would arrive 13 days after it was ordered. Well they aren't doing themselves any favors. I ordered on the 18th and it shipped on the 19th. I just saw that DHL uses the USPS for deliveries and they handed it to my local post office on the 25th. So it should arrive on the 26th which will be 7 days after it was shipped. Not bad. I've shopped with them before and I wouldn't hesitate to shop with them again.

It's mind boggling to me how they get any bad reviews. I've placed literally dozens of orders with them in the last 3 years. I have also ordered from just about all their competitors over the last 3 years.
Their website is the EASIEST to navigate to find parts, and has the most complete product descriptions and pictures. Ordering is VERY easy and their processing is unrealistically fast. I actually just placed an order this morning and just received notification that it ALREADY shipped!

Returns are easy and fast. I've returned 3 items in the past 2 months. (Nothing due to Optics Planet. My error, an extra product ordered, and a product not what I expected because I didn't read the full description.

AND their prices can't be beat AND if you pay attention they offer discounts with many orders.

THANK YOU OPTICS PLANET!

Will never buy a thing from this place again . Had all the same issues as everyone else posting . I had to call my credit card company to dispute charges .

Was the only place that I was able to find the product I was looking for. Price was better than all other stores (about 20% less). Took long to fill order and ship. Six days to travel what I can drive in three hours. Will shop again if I am not in a hurry.

I've ordered from this company 3 times. My second order was for a range bag. It was to small for what I wanted it for so I did a return and ordered the larger bag (My third order). All orders showed *** in good condition. I received my refund. *** is good and fast for the most part. I would buy from this company again

I am giving 5 stars because customer support answered my emails within 24 hours and they are getting my orders shipped.

what i think, never had a problem with this company , they may be a little expensive but you get what u pay for. Like i say no problems WILL KEEP BUYING FROM THEM .!

I wrote a previous review of the company and I want to remove it. After contacting *** freight there is a surcharge because of the large size of the item. I was incorrect about the shipping cost and realize the cost was appropriate. Please remove my previous review. Thanks.

I have been ordering from OP for about 10 years, and I have never had a single issue with them. *** even lost one of my orders for an expensive item and OP customer service was responsive and sent me a replacement order within 2 days. I have always ordered in-stock items and have never had an issue. I will continue to shop at OP, due to their excellent prices and quick shipping.

I made my first purchase from this company last week, the order was processed and shipped within 24 hours, however there was problem with the shipper, and for some reason no one can explain, the expected delivery date was changed to a date almost two weeks from now and it appeared the shipment was lost. After speaking to several customer service reps, the company shipped out a replacement with expedited shipping at no extra charge so it would still arrive by the time I needed it.Really in terms of service that's all anyone could ask for, and I would not hesitate to do business with them again if they have what I needed.

A lot of people will come here to bash this company's services, but the reality is that they are in fact, quite like an '***' marketplace of sorts for the outdoors-loving community.I personally did not feel keen to buy from them in the first place, and was probably even scared away from a lot of folks' complaints about their long wait-times for shipping items out, but after giving it a try on their 10% special days, I have to say that I was nothing but satisfied.Fast-forward several months, I have placed many orders with OpticsPlanet ranging all types of product categories, and they have never let me down. Phone service is reachable, despite what many say--they are just very busy and more people staffing the chat and email support lines, which are almost instantaneous in support.They may take some time to ship out items as they receive them, but they never mislead with items that are advertised as "in stock". A lot of people just don't care to look or click on 'Check Availability' of a product when they navigate to it, thinking it's "in stock" when in reality it could be on "extended backorder". A lot of companies take backorders without estimated timetables, so OpticsPlanet isn't as unconventional as either they say or people berate them to be. Just be patient, and you can score tremendous deals with a company that actually caters to the customer. I have saved tons of dollars on OpticsPlanet, seeing their prices to beat *** on many items. Their returned merchandise policy is also very generous, if not more so than ***, as *** will often make you pay for return shipping if the item was from China (which accounts for over 90% of their stock), or if it wasn't fulfilled by them/Prime-taggedeverything and anything returned within a generous month's worth of time on OpticsPlanet is 100% refunded.To any doubters in the crowd, I'd say definitely give OpticsPlanet a tryit's far from anything scamster-ridden or fraudulent in nature. And to the haters, I'd say grow a temple of patience or take your shopping to ***.

So, I was trying to order a couple of bow release triggers from OpticsPlanet, and I gotta say, the experience was not great. I mean, I was just trying to order some simple items, and I happened to be traveling back home from overseas when I placed the order. I used my Texas credit card and my home address in Texas, but for some reason, the folks at OpticsPlanet couldn't just process the order like a normal human being.

Instead, they put my order on hold and sent me an email asking all sorts of questions about the end user, the end use, and the final destination of the products. I mean, come on, guys, these are just bow release triggers, not some kind of top-secret government equipment. I don't know why they felt the need to hassle me like this.

Anyway, I answered their questions and waited for my order to be processed. But after a few days, I still hadn't received any updates, so I reached out to their customer service team. And let me tell you, that was a whole other nightmare. The person I spoke to was rude and unhelpful, and they couldn't give me any information about my order.

Long story short, I eventually got my order, but it was a frustrating and time-consuming process. I don't think I'll be ordering from OpticsPlanet again anytime soon.

I gotta say, I don't think Optic Planet is the best place to buy your gear. I've been shopping with them for a few years now, and I've had some pretty bad experiences. Sometimes I get items that look like they've been used or returned by someone else, even though I paid for new stuff. It's frustrating, but I get that people make mistakes, you know? One time, they even sent me the wrong item in the right packaging. That was a real headache.

But the worst thing that's happened to me recently was when I was working overseas and saw that they had a low stock of something I needed. I ordered it in advance, but then they sent me an email asking a bunch of questions about export compliance. I answered them all, but then they sent the same email again. I replied again, but then they just cancelled my order without telling me. I own my own export business, so I know all about compliance rules and I answered their questions correctly. It was a real bummer because now that I'm back home, the item is out of stock and I can't get what I need.

To make matters worse, they then had the audacity to send me an email asking how satisfied I was with my recent order! It's clear that they don't have good communication within their own company, which just adds to the frustration. I'm done with Optics Planet for good, and I'm going to tell all my colleagues and customers to avoid them too.

I recently had an experience with OpticsPlanet that left me feeling frustrated and disappointed. While I appreciate their easy exchange policy, I encountered some issues that were not resolved to my satisfaction.

I purchased a scope from OpticsPlanet, but soon realized that it didn't have enough power for my aging eyes. I decided to exchange it for a more powerful scope, but when the exchange was processed, I noticed that my store credit (OP Bucks) had been removed and not reapplied to the purchase of the replacement scope. This was frustrating, as I had used the credit on my first purchase and expected it to be applied to the exchange.

Additionally, the scope I ordered was advertised at a sale price of 10% off the retail price. However, when I received the replacement scope, I noticed that the discount had not been applied, which would have saved me almost $44. I contacted OpticsPlanet to address these issues, but despite their assurances that they had sent me a letter email, I never received any correspondence from them.

When I called OpticsPlanet to speak with someone about the issues, I was repeatedly disconnected after explaining my problem to the first person I spoke with, Shawnda. When I finally spoke with Kiana, she told me that the store credit and discount had been applied to the sale, but this did not show up on my account or bank statement. After reviewing their online records and my bank charges, it was clear that the discounts had not been given.

I was disappointed that OpticsPlanet did not work with me to resolve these issues. In the end, I felt that my only recourse was to return the exchanged scope. While I appreciate their easy exchange policy, I would have preferred a more satisfactory resolution to the issues I encountered.

I recently made a purchase on OpticsPlanet.com and I have to say, I was a bit disappointed with my experience. While I was able to find what I was looking for and the prices were reasonable, the shipping process was a bit of a nightmare. Like many other reviewers have mentioned, there seems to be a problem with orders being shipped out in a timely manner and with items actually being in stock.

To make matters worse, I had paid for expedited shipping so that I could receive my order faster. However, when I checked the tracking information, I saw that they had used ground shipping instead. It was frustrating to think that I had paid extra for nothing. I can only imagine how much longer it would have taken if I had opted for the free shipping option.

Despite these issues, I do appreciate the fact that OpticsPlanet.com offers a wide variety of products at reasonable prices. I just wish that they would work on improving their shipping process so that customers can receive their orders in a timely and efficient manner. Overall, I would give OpticsPlanet.com a 2-star rating based on my experience.

I gotta say, OpticsPlanet ain't what it used to be. Their customer service is practically non-existent and they straight up lie about their "free shipping over x amount of $$$" deal. I've spent a ton of money with them over the past few months, always going over the required amount for free shipping, but every single time I've had to pay for it. It's a real bummer.

But today was the last straw. I ordered a knife from them, which they said was a "restricted" item. They asked me to show my federal credentials, which I did by taking a photo with my iPhone and emailing it to them for review. But then they asked for a letter from my department stating that I have "permission" to purchase such an item. I mean, come on. I'm a Federal Officer, authorized by law to purchase restricted items that help me do my job. It's ridiculous that they would ask for something like that.

So I said enough is enough and found what I was looking for on another site. And when I tried to close my account with OpticsPlanet, they gave me a hard time about it. They said I could request to delete my personal information so it wouldn't be sold, but that's not what I asked for. I just wanted to close my account, plain and simple.

Honestly, I'm done with OpticsPlanet. There are plenty of other vendors out there who actually appreciate and reward their customers. It's a shame that OpticsPlanet has turned into such a joke. I'm disappointed in myself for sticking with them for so long. But now that I've found a better option, I won't be looking back.

I purchased items on 4/22/21 and was told that one item would come in 5-7 weeks. I inquired by email starting on 6/8/21 since I can not call them. They have responded over and over that they can not get ahold of their warehouse. Copies of their responses:
6/8/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order! I apologize for the inconvenience
And delay. The AGM Global Vision PVS-14 Multi-Purpose Night Vision
Monocular, Mil-Spec, Gen 3, White Phosphor, with Manual Gain, Black,
11P***111 was not able to be shipped from our warehouse so this was
Drop shipped from our satellite warehouse. I have sent them over an email
Requesting an update and ETA. Once I receive a response, I will be able to
Follow back up via email. I appreciate your patience.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

6/15/21:
Greetings from OpticsPlanet.com!

Thank you for following up. I apologize for the inconvenience and delay. I
Have not yet received a response unfortunately. I have sent a follow up
Email requesting an update on this. If I do not receive a response, I will
Request my supervisor assist with getting a response or cancelling this
Order and trying to fill it elsewhere.

Once I do receive a response, I will be following back up with you via
Email.

Please let us know if we can provide you with any further assistance. Have
A nice day!

Best regards,

7/1/21:
Greetings from OpticsPlanet.com!

Thank you for contacting us on your order!

Unfortunately, we have not heard back from the warehouse. They are a bit
Delayed in getting orders out. I have reached out again to them to see if
They are able to give an answer on the status of the AGM Global Vision
PVS-14 Multi-Purpose Night Vision Monocular, Mil-Spec, Gen 3, White
Phosphor, with Manual Gain, Black, 11P***111.

Once I hear back from them, I will update you via email.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards,

7/13/21
Greetings from OpticsPlanet.com!
Thank you for contacting us on your order!

I do apologize for the inconvenience, however the warehouse that the product
Is being shipped from has not responded back to any of our inquiries about
The order.

I have forwarded the issue to another source to see if we can get an answer
On the order for you and they should be responding back to us by the end of
The week at the latest.

Even if I do not hear back I will update you accordingly via email on the
Status.

Please let us know if we can provide you with any further assistance. Have
A great day!

Best regards

I recently bought a Boyds stock from OpticsPlanet and was disappointed with my purchase. When the stock arrived, I noticed that the barrel channel needed some sanding to fit properly. After sanding it down, I installed the barreled action and tightened the action screws. However, I couldn't get the bolt open. I tried shimming the front screw of the floor plate and the action, but the fit was still bad.

I have been a gunsmith for over 20 years and have used Boyds stocks before with great results. However, this one was inletted improperly and unevenly. When I called OpticsPlanet to complain, they told me to contact Boyds. But when I talked to Boyds, they told me to contact OpticsPlanet because they sold it.

I was frustrated with the runaround and lack of customer service. OpticsPlanet just told me that I spent $166.00 for nothing and ended the call. I was left feeling like I wasted my money and time.

I won't be spending any more money with OpticsPlanet and will be more cautious of bad reviews in the future. Boyds would have taken care of the issue if I had purchased the stock from them. Minor sanding can be expected, but dealing with the B.S from OpticsPlanet was unnecessary. Their customer service was horrible and there are too many other options out there to deal with this kind of crap.

I recently purchased a telescope from OpticsPlanet and unfortunately, one of the parts (the Laser Pointer) was broken when I received the product. I immediately contacted the company through their email support and was instructed to do an RMA. However, I was confused about whether they wanted me to return the whole package or just the broken part. The response I received was not very clear and left me scratching my head. It said, "Thank you for contacting us about your order! Yes sir, you can, since it respect the delay of return." I wasn't sure what that meant, but I decided to pack up everything and send it back.

To my dismay, the RMA required me to pay for the return shipping. I felt this was unfair since the product arrived broken in the first place. I sent a note to their support team explaining my situation and stating that I was not going to pay for the shipping to return it. The response I received was not helpful at all. It simply said, "Okay. If you have any other questions or concerns, please feel free to contact us again." I was frustrated that they didn't seem to be addressing my issue with having to pay for shipping.

At this point, I decided to reach out to my credit card company to dispute the charge. I felt that OpticsPlanet was not making the process simple and I didn't want to be held hostage by a business that operated in this manner. However, OpticsPlanet then informed me that they would not send a pre-paid return shipping label until I removed the chargeback/dispute from my credit card company. This only added to my frustration.

Overall, I was disappointed with my experience with OpticsPlanet. While I understand that mistakes can happen, I felt that their customer service was lacking. The confusing response I received about the RMA and the requirement to pay for return shipping left a bad taste in my mouth. I hope that they can improve their processes and communication in the future.

I recently made a purchase from OpticsPlanet on December 19th. I spoke with one of their agents on the phone who informed me that all but two of the items I wanted were in stock. They assured me that everything would ship immediately and that the backordered items would arrive in January. I was fine with this arrangement. However, the next day, I received a notification that one of the backordered items had been cancelled.

I tried to use their online tool to check the status of my order, but it was completely useless. Unfortunately, OpticsPlanet was closed during the Christmas to New Year holiday, so I couldn't get an update from an agent. I called on January 3rd and spoke with an agent who couldn't explain why my order hadn't shipped yet. They promised to expedite the shipping and said that my items should arrive by January 6th.

However, nothing arrived on that day, so I called again on January 7th. The phone status still said that my order was processing, which was the same as the online system. I held to speak to an agent, and when I finally got through, they claimed that their system had crashed. They asked me to call back and speak to another agent.

I called again and was routed to the same agent who hung up on me. I called once more and finally got a different agent who couldn't explain why my order had not shipped yet. They promised that my items would arrive on Monday or Tuesday. I'm hoping that my items will arrive on time, but I'm not holding my breath.

Overall, I would not recommend ordering from OpticsPlanet. Their online tool is useless, and their agents seem to be unable to provide any helpful information. It's been a frustrating experience, and I wouldn't want anyone else to go through the same thing.

Me and my missus had a real bad experience with OpticsPlanet. We ordered a big ol' batch of ammo back in October, and they said it'd be shipped in a week. But then it turned into a month, and then three months, and now it's been nine months and we still ain't got our ammo. We've been calling them up and talking to them a bunch, but all they could give us was some Shystie discount that ain't even a real discount compared to what ammo's going for these days.

We ordered some 223 ammo with 58 rounds, and now they're saying they can fill our order but only for 75 cents per round. That's supposed to be a favor after a whole dang year? That's just plain ridiculous! You can get 223 for 35 cents per round on other sites that actually have it in stock right now!

We've been going in circles with them on the phone and through email, and it's just been a bunch of shenanigans. We highly recommend that y'all go somewhere else to get your ammo. But here's the thing that ain't so funny: in order to place our order almost a year ago, we had to give them our credit card number to secure that price (which they won't even honor now). So they've had our credit card info for almost a year now, and who knows what they've done with it!

Overall, we're real disappointed with OpticsPlanet and we don't recommend them to anyone. They've been real shady with us and we don't trust 'em one bit.

OpticsPlanet is a website that offers a variety of products at decent prices. However, there are some issues that come with ordering from them. One major problem is that items that appear to be in stock on their website often turn out to be out of stock after you place your order. This can be frustrating, especially when you are given a vague timeframe for when the item will be delivered. Sometimes it's a week, sometimes it's two weeks, and sometimes it's 18 days - who really knows?

It seems like OpticsPlanet's inventory system is a total wreck. Most online retailers have had accurate inventory systems for years, so there's really no excuse for consistently selling items that are not available to be shipped at the time of purchase. This is borderline fraudulent, and it's not a good way to do business.

To make matters worse, even though OpticsPlanet says they won't charge you until the item is shipped, every item I have purchased shows up as paid on my credit card statement from the day I ordered it. This means that I'm stuck waiting for the item to arrive, even though I thought I wouldn't be charged until it was actually shipped.

Overall, I think it's better to spend a little extra money somewhere else and get your items shipped within 1-3 business days. OpticsPlanet's inventory issues and payment policies make it a risky choice for online shopping.

I had the same issues as everyone else when I ordered from OpticsPlanet. They seem to be so eager to get your money that they don't care about lying about their inventory count and shipping delays. My first purchase from them was not shipped for two whole months, so I decided to cancel it and order from another vendor. Surprisingly, my order from their competitor arrived in just two days! However, OpticsPlanet shipped my order that was already two months late, five days after I canceled it. I had to ship it back at my own expense to get my refund, which took another month.

My second order was listed as "in stock" (which I highly doubt) and was supposed to be shipped within 15-24 days. But after two months, I had enough and blocked all transactions related to OpticsPlanet from my payment method. However, that didn't stop them from attempting to charge me 4-5 times until they finally got the hint, which took almost three months from when I made the mistake of ordering from them for the last time.

I finally decided to block them from Chrome so that I wouldn't have to see any more of their lies in my search results. OpticsPlanet is just a horrible company that should never be at the top of any search results. I strongly advise you to pretend that they don't exist because you will regret trying to save money by having them waste your time and money. Ordering from OpticsPlanet should never be an option, no matter what the price is. Trust me, you will regret it.

I placed an order on November 30, 2020, and my credit card was charged. I received the product on December 10, 2020, but it was clearly used and defective. I called customer service and they apologized and promised to send me a new product as soon as I returned the defective one through their RMA process. I did as instructed and a new order was established on December 11th. However, one week went by, then two, then three, and still no replacement product had been shipped. I called customer service and was told that the product was in stock and being processed for shipment. But four weeks went by, then five, and still nothing. Eventually, I received an email stating that the product was no longer available.

I called customer service again and was met with more apologies and the excuse of Covid. They asked if there was another product I would like instead, and I agreed. However, this product was also out of stock and would not ship for 12-15 weeks. They said that my original charge would still apply and offered me a 10% discount that would be applied to my credit card. However, this discount never materialized. I was able to find the product through another vendor and called to cancel my order with Optics Planet. They agreed to cancel the order, but not for the amount of my original purchase. When I asked why, they said it was because of the 10% discount on the replacement product, which I never received.

Overall, my experience with Optics Planet was terrible. The product I received was defective, and the replacement process was slow and frustrating. The fact that they offered a discount that was never applied to my credit card only added insult to injury. I would not recommend this company to anyone.

I've ordered from OpticsPlanet four times now and unfortunately, every time there has been some kind of issue. The biggest problem I've had is with shipping - they've either sent my order to the wrong address or forgotten to include my apartment number, causing delays and frustration. Even though the address on my order confirmation was correct, they still managed to make mistakes when shipping it out.

But the worst experience I had was when I ordered a Trijicon ACOG for $1200. When it finally arrived, I was shocked to find that it was broken. I couldn't believe that a company would ship out a broken product, especially one that expensive. These optics come in a hard case with foam inside, so there's no way it could have been damaged during transit.

When I called customer support to complain, they told me it would take at least a week to receive a new one - and that's only after they received the broken one back. I was so frustrated that I demanded a refund instead. It's disappointing to see that OpticsPlanet is shipping out used or broken products without disclosing it to customers.

If you're thinking about ordering from OpticsPlanet, be prepared to spend a lot of time on hold and making phone calls to customer support. Mistakes happen, but when it's every time you order, it's hard to justify continuing to do business with them. I won't be ordering from them again.

This company is not good at communicating with their customers. They will show you items as "in stock" while you're shopping and entering your credit card info, but as soon as you place the order, you'll quickly find out that they don't actually have ANYTHING available. I ordered 6 items and all of them were listed as being in stock, but now, a month later, the status for all 6 in reference to my order is "item ordered". Their 5-10 day shipping has turned into well over a month. A month later I finally received an email with a timeframe for some of my items, which shows 4-6 weeks before I will receive them, which will put us at 2.5 months since I paid for the stuff. I also found that they doubled every single thing on my order after sending me a shipping estimate, which I never did or authorized.

When you want to contact them, they default you to sending a message. You'll do so and they won't respond. I anticipate an uphill battle with addressing every part of this mess. Who knows if or when I'll receive my stuff, at this point. And thank god I used a card for the purchase and can dispute the additional charges with my bank, cuz there's no way this company would address that issue and refund my money in a timely manner.

I recently made a purchase on opticsplanet.com, specifically a pair of binoculars, on July 3rd. I decided to go with this retailer because I had previously bought another pair from them and had no issues. The price was average, so I thought it was a good deal.

However, one month later, I still haven't received my parcel. According to the USPS network, it's lost somewhere "in transit." I haven't received any further information about the location of my parcel or an estimated date of arrival. The last carrier update was on July 20th, and according to Optics Planet's policy, I'll have to wait 20 more business days from that date before they start looking into the issue. That means I won't hear anything until mid-August.

Their customer support is terrible. Once the parcel is dispatched, it's almost impossible to contact them, and even if you do, they don't know anything about the situation. I found out too late that many people have had similar experiences and have rated this retailer very poorly.

To sum it up, buying from Optics Planet is a gamble. You might receive your item after weeks of waiting, or you might not receive it at all. You can't cancel your order and get your money back because it's still "in transit." It's not a good idea to buy the same item elsewhere because you might end up with two units if the first one eventually arrives. They keep your money, waste your time, and if you were planning to use the product, say on a trip, forget about it.

I made a purchase on Monday April 10th and I paid about $97 for 2 day shipping as I was leaving out of town on a hunt so I would have it. Well it's Wednesday and it is still in Illinois and not Texas. Not to mention I leave Friday and package is do Friday by 7pm. Long after I'm gone. They will do nothing except give me a link to return. We'll if it gets stolen I can not return and out about $1100. Because they do not do what you pay for.

Very frustrating that OpticsPlanet has suddenly decided to ship an item from an old order 2- years ago where I was informed this item was not available! I never received any notices of it being in process & was not even asked if I was still interested in the item since it was now 2 years later and they don’t seem to really even care. Now since it’s an item you can’t return I feel they intentionally did this… so now I can only hope to catch delivery and refuse it! If I happen to miss it I’m stuck and this is completely wrong of them to do. Extremely inconsiderate! You would think they should at least send an email out asking for confirmation first and to not proceed without it especially 2- years later!

On June 22nd I ordered a bow site from OpticsPlanet.com. I do not have an account with this company and when as I placed the order as a guest. Nearly a month later I still did not receive the product. I then went to their site and with the order number discover the order had been canceled. I called their customer support and they told me they had canceled the order because the shipping address was in Canada. That was not true. The billing address was in Canada because I used my canadian credit card. The shipping address was in Menasha WI where I lived back in June. On July 1st I moved to Green Bay. The customer service told me they would send me an email with some questions. I believe there were 4 questions one was something like what will the product be used for and another was what is the shipping address. I gave them my new (Green Bay) address and a day later I received an email that the product was shipped. In the email it showed the old shipping address (Menasha). I sent them an email telling them they are sending it to the wrong address. Weeks later and many emails to customer service I still have not recived the product. However I do see the charge for the product on my credit card. I would recommend staying away from this company OpticsPlanet.com

I ordered 9 gift certificates, which you would think would take a day or two to fulfill. After the second day I contacted OP via chat. Their customer service informed me that my order was “processing” and it would take 1-3 days. I found this somewhat odd being that I have ordered gift certificates from them in the past and received the redemption codes within an hour or two. I waited a week and contacted them again. This time the representative was exceedingly dismissive and rude, essentially she informed me it would take as long as it takes and there was nothing she could do. Needless to say I found this to be unacceptable, is one supposed to wait indefinitely for what is essentially a company credit? After a few more days I contacted their customer service again, this time I spoke with the supervisor who informed me that she would personally look into the issue with their processing department and follow up with my order once she uncovered the reason for the delay. In addition she would follow up with me after the order was processed. It is now going on the end of week 2 going into week 3 and I have yet to here anything from anyone at Optics Planet. I will be disputing this charge with my bank under a “theft” being the processing time has long since expired and I have yet to receive my purchase. Optics Planet has been hit or miss over the years, but recently they have seriously turned into a exceedingly bad company. Their lack of customer service will eventually catch up to them.

I ordered a lot of products from you this year. Almost in every single order it's been a complete disaster. Your service department is somewhere between pathetic, retarded, and childish. Since you don't answer emails, and only send form responses. I have called on various issues, no less than 10 to 15 times. Every single time, I get a person who was totally clueless. I explained the problem, and they just talk about something else; I think that's what they're trying to do. I tried to go up the level for supervisors, I get the same service. I called the corporate office and try to talk to somebody in management, they wouldn't let me talk to anyone. Just this week I been hung up on 3 different times. I'm thinking of starting my own new website, based on reviews I read, and the horrible ratings you have been receiving. www.pathetic optics plan.com. I will never ever order from you again, and everyone I come in contact with, I will do everything I can to persuade them to go elsewhere. Douglas

It's been over two months since I shipped my purchase back with request for store credit. Promptly received email to acknowledge that my return and would be processed in two weeks. But due to situations it may take a little longer to process my return.
Six weeks later I sent an email requesting my store credit. Back came the same response from Gueda M. along with notation OP:[protected] that it's taking time to process returns.
My original order #[protected].
After holding ten plus minutes on any of my phone calls to Gueda M. Phone #[protected] or customer service [protected] with no recording of leave a phone number a return call, I basically will consider it a lost cause.
A response to my on 7/22/2021 from Gueda M. had the notation
Probably have to write off my $85.00 dollar store credit.

I ordered a set of night sights via phone on 6/19/21 after having no luck with their online services, and I authorized payment of $53.81 with the CSR. Later in weekend, I was checking my bank account online and I noticed two separate charges submitted by optics planet, one on Saturday which i had authorized, and another $53.81 on 6/20/21 I had not authorized!

As it was late I had to wait until Monday morning to inquire, I also returned an invoice email with a demand that they cancel the transaction as they had double billed me absent any authorization from myself.

I received one email reply canceling the order, yet when checking my online bank info I saw only one return, the other charge was still there, meaning they still had every penny of that $53.81, and had only returned me half of the money they had dipped into!

I tried to contact them a half dozen times, but they hide behind the fake pandemic and do not answer phones regularly, so I initiated claim against the charges with bank. I still haven't had my money returned, and I of course have no explanation from them as to the why!

This business should have been shut down years ago! It is by far the most elaborate scam I've encountered online. It starts with classifying all of their items as "in stock", even though nothing is. They offer 2-3 day shipping on all in stock items. As soon as you place an order, they take your cash. Then they claim it is only on hold until your order is ready to be shipped. That's the next lie. Your money is gone AND they re-classify your order as "in progress", which prevents anyone from even requesting to cancel the order! Now you are screwed. You have no choice but to suck it up and take it from behind! They will get around to shipping your order when they get them in stock. Maybe...
You can call them like I did for 10 straight days in a row and each "trained customer service rep" will read the same exact responses to why your order hasn't shipped and why you can't cancel it.
In order to get your money back, threaten to sue them for all the false advertising and scamming of people... That's the only reason they gave mine back.

Ordered an $800 pair of binoculars in August 2020. They arrived 3 days later, but were defective. I received an RMA and asked for a replacement. I was expecting a similar quick shipment of a new pair. That was my mistake. They took over a month to open the returned package to verify that I returned them completely before sending (they claim) another pair. They sent this pair USPS and the tracking number showed no progress beyond generating a number. The problem is: Optics Planet stated in their phone answering system that they would NOT answer phone calls or record voice messages. They did not answer e-mails or website Contact requests for weeks. They forced me to wait for a lost package claim resolution with USPS before they would refund my money. From beginning to end, this process took 5 months before I had my money returned to me.
Clearly the qualitative measure of a company's customer service is not how they perform when things are going well, but how they perform when there is a problem.
There is NO circumstance that will ever cause me to purchase anything from Optics Planet again.