Olaplex’s earns a 1.1-star rating from 9 reviews, showing that the majority of haircare enthusiasts are dissatisfied with their products.
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5-Star product with 1-Star Customer Service
No customer service phone number, but an email. I have started using your shampoo and conditioner and love both. I also just had a spa treatment at my new salon, which I loved. After reading numerous positive reviews on some of your other products and spending an hour or more watching website videos, I still had a few questions on proper usage for my specific needs. I sent an email with three very detailed and very easy questions to answer on the six additional products I was planning on purchasing. I got back a canned response with the full webpage descriptions of each and every product that I intended to buy, and then some! So, I went to the "chat with an expert" link on the webpage, and after filling out the required form describing my hair, I again got a very detailed, form response with the same webpage information I had now read three or four times. Thank you, but no thank you. I will stick with Rodan and Fields, which is a bit pricier, but comes with amazing personal customer attention.
Recommendation: If you value personal customer service, look elsewhere!
Would give them zero if I could
Would give them zero if I could. Scalp irritation and hair loss!
I have lost over half my hair since using Olaplex 4 and 5. Yes I used as directed, no there is nothing medically wrong with me, no I do not bleach or highlight my hair. This damage was 100 percent caused by this product.
This product is horrible!
This product is horrible! It has destroyed my hair! I have lost about 50% of hair and it is breaking off like crazy.
After a few applications of using the product my scalp became dry and itchy. It started as light dryness but quickly progressed to unmanageable and embarrassing dandruff that left crusty patches on my scalp. I also began losing a significant amount of hair - different from my typical amount of daily shedding. The scalp itchiness intensified to the point of waking me up at night and I started to notice an uncomfortable tingling and burning throughout the day, along with significantly more hair loss. I discontinued use and sought the help of my dermatologist who provided me with two prescriptions to help with the dryness and itchiness. The prescriptions helped clear the flakes and dryness but I still have intense burning and hair loss. I have no idea if the hair loss will ever stop or if this is permanent and I am devastated. After writing the company I did receive a refund for the products but I am left with a damaged scalp, hair loss, and embarrassment. I share this review to inform others and also in hopes that these products will eventually be tested by another party for safety.
I have been using olaplex products for about a month and a half. My hair is breaking off all over. I contacted the company and they told me they can't do anything without my receipts for the product I bought.
Would give them zero if I could. Scalp irritation and hair loss!
This product is horrible! It has destroyed my hair! I have lost about 50% of hair and it is breaking off like crazy.
Had to cancel an order and reorder due to one of the items being set up as a subscription
Had to cancel an order and reorder due to one of the items being set up as a subscription. It has been two weeks now and I still haven't received a refund, despite reaching out to them multiple times now.
Product broke hair shaft. Changed my hair texture and removed color from hair strand (my hair is not color treated). Hair is also unbelievably dry. Asked for full refund and was given a partial refund. Company said it was due to overuse of their products and yet I was using shampoo and conditioner - which says for daily use.
I have been using olaplex products for about a month and a half
I have been using olaplex products for about a month and a half. My hair is breaking off all over. I contacted the company and they told me they can't do anything without my receipts for the product I bought.
Had to cancel an order and reorder due to one of the items being set up as a subscription. It has been two weeks now and I still haven't received a refund, despite reaching out to them multiple times now.
Deserves zero stars. I have lost 75% of my hair from 5 months of use of number 3. The remaining hair is damaged and breaking leaving me with no hair. It has been 2 months since I stopped all use and I am still shedding massive amounts of hair. Damage includes breakage, rough and straw like hair texture, it lifted all color on my hair, scalp issues and irritation. Also my menstrual cycle has changed during the time of use of this product. I have lost and damaged all my hair and I have not used any heat, any colors or dyes or any other hair treatment. This is the most upsetting thing and has taken a grave toll on my Mental health.
I have lost over half my hair since using Olaplex 4 and 5
I have lost over half my hair since using Olaplex 4 and 5. Yes I used as directed, no there is nothing medically wrong with me, no I do not bleach or highlight my hair. This damage was 100 percent caused by this product.
Product broke hair shaft
Product broke hair shaft. Changed my hair texture and removed color from hair strand (my hair is not color treated). Hair is also unbelievably dry. Asked for full refund and was given a partial refund. Company said it was due to overuse of their products and yet I was using shampoo and conditioner - which says for daily use.
Deserves zero stars
Deserves zero stars. I have lost 75% of my hair from 5 months of use of number 3. The remaining hair is damaged and breaking leaving me with no hair. It has been 2 months since I stopped all use and I am still shedding massive amounts of hair. Damage includes breakage, rough and straw like hair texture, it lifted all color on my hair, scalp issues and irritation. Also my menstrual cycle has changed during the time of use of this product. I have lost and damaged all my hair and I have not used any heat, any colors or dyes or any other hair treatment. This is the most upsetting thing and has taken a grave toll on my Mental health.
After a few applications of using the product my scalp became dry and itchy
After a few applications of using the product my scalp became dry and itchy. It started as light dryness but quickly progressed to unmanageable and embarrassing dandruff that left crusty patches on my scalp. I also began losing a significant amount of hair - different from my typical amount of daily shedding. The scalp itchiness intensified to the point of waking me up at night and I started to notice an uncomfortable tingling and burning throughout the day, along with significantly more hair loss. I discontinued use and sought the help of my dermatologist who provided me with two prescriptions to help with the dryness and itchiness. The prescriptions helped clear the flakes and dryness but I still have intense burning and hair loss. I have no idea if the hair loss will ever stop or if this is permanent and I am devastated. After writing the company I did receive a refund for the products but I am left with a damaged scalp, hair loss, and embarrassment. I share this review to inform others and also in hopes that these products will eventually be tested by another party for safety.
Olaplex Complaints 0
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Is Olaplex Legit?
Olaplex earns a trustworthiness rating of 86%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Olaplex. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Olaplex has registered the domain name for olaplex.com for more than one year, which may indicate stability and longevity.
Olaplex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Olaplex.com you are considering visiting, which is associated with Olaplex, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Olaplex website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
About Olaplex
The Olaplex system is based on a three-step process that works to restore hair to its natural, healthy state. The first step is a Bond Multiplier, which is applied during a salon treatment and works to restore broken disulfide bonds in the hair. The second step is a Bond Perfector that is used after the first step to further strengthen the newly restored bonds and ensure they are fully intact. The third and final step is an at-home Hair Perfector that is used weekly to maintain the strength and integrity of the hair.
What makes Olaplex so unique is its ability to repair hair at the molecular level. Unlike other deep conditioning treatments that simply coat the hair, Olaplex works from the inside out to create stronger, healthier hair that is less prone to breakage and damage. This is achieved by repairing the disulfide bonds that are essential for hair strength and elasticity.
For those who have struggled with damaged or compromised hair, Olaplex offers an innovative solution that can restore even the most damaged hair to its former glory. It is also a great option for those who are looking to maintain the health and strength of their hair, as the at-home Hair Perfector treatment can help prevent future damage.
Overall, Olaplex is truly a game-changer in the hair care world and its patented technology is poised to create a new standard in hair care for years to come.
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Olaplex Contacts
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Olaplex phone numbers+1 (800) 665-4086+1 (800) 665-4086Click up if you have successfully reached Olaplex by calling +1 (800) 665-4086 phone number 0 0 users reported that they have successfully reached Olaplex by calling +1 (800) 665-4086 phone number Click down if you have unsuccessfully reached Olaplex by calling +1 (800) 665-4086 phone number 0 0 users reported that they have UNsuccessfully reached Olaplex by calling +1 (800) 665-4086 phone number
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Olaplex emailseva@olaplex.com93%Confidence score: 93%support@olaplex.com90%Confidence score: 90%Supportkelly.cheng@olaplex.com89%Confidence score: 89%larissa@olaplex.com88%Confidence score: 88%customerservice@olaplex.com88%Confidence score: 88%Supportbeautyuncovered@olaplex.com87%Confidence score: 87%legalnotice@olaplex.com85%Confidence score: 85%Legal
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Olaplex address1187 Coast Village Road #1-520, Santa Barbara, California, 93108, United States
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Olaplex social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 27, 2024
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