NY Furniture Outlets
reviews and complaints

Delivery was on time, but the delivery guys were a bit rude. The dining set itself is great quality and looks amazing in my dining room. I would definitely recommend NY Furniture Outlets to anyone looking for stylish furniture at a good price. The only downside was the delivery experience, but overall I am very happy with my purchase.

with the quality of the furniture. The sofa is super comfy and the color is exactly what I wanted. The coffee table is sturdy and looks great with the rest of the set. I also got a nice discount for buying the whole set. The only downside was that the delivery guys were a bit late, but it wasn't a big deal. Overall, I'm really happy with my purchase from NY Furniture Outlets and would definitely recommend them to anyone looking for good quality furniture at a reasonable price.

I recently had an experience with NY Furniture Outlets (nyfurnitureoutlets.com) that I feel compelled to share with others. While I had high hopes for my purchase, I was ultimately left disappointed and frustrated with the entire process.

First and foremost, I must warn potential buyers to think twice before ordering from this company. While the prices may seem appealing, the quality of the furniture and customer service leaves much to be desired. In fact, I would strongly advise against making a purchase from NY Furniture Outlets altogether.

In my case, I ordered two bedroom sets from the company. Unfortunately, both sets arrived with missing parts and broken pieces. Specifically, neither set came with proper mirror supports - instead, I received two long pine sticks that were clearly not meant to hold up a mirror. Additionally, one of the sets was missing mattress pad brackets, which made it impossible to use the mattress properly.

When I called the company to report these issues, I was promised that a technician would be sent to my home to fix the problems. However, when the technician arrived, he did not have any of the missing parts with him. Needless to say, I was extremely disappointed and frustrated with this outcome.

In the end, I would strongly advise anyone considering a purchase from NY Furniture Outlets to look elsewhere. While the prices may seem appealing, the quality of the furniture and customer service simply do not live up to expectations. If anything is wrong or missing from your order, it seems that this company will not take responsibility and make things right. Save yourself the hassle and avoid NY Furniture Outlets at all costs.

I recently purchased a bed from NY Furniture Outlets and was disappointed with my experience. I was attracted to their website because of their promise of free shipping, but after placing my order and receiving a confirmation email, I received a call from the company stating that they had forgotten to include the shipping cost in the listed price online. I was frustrated that they had already processed my order without including the shipping cost, and I felt that it was their own mistake that they should have to absorb.

When I spoke to James, who claimed to be the GM, he was incredibly rude and unprofessional. He began yelling at me, even though I was trying to remain calm and reasonable. I asked him why he was being so aggressive, and he told me that just because I was calm didn't make me a good person. He even went so far as to insult my wife, which I found completely unacceptable.

After yelling at me and insulting me, James told me that he was canceling my order because they can do business with whoever they like. I was shocked by his behavior and felt that it was completely unprofessional. I would not recommend NY Furniture Outlets to anyone based on my experience with them.

I gotta say, I'm pretty disappointed with my recent purchase from NY Furniture Outlets. I mean, sure, the packaging was pretty good, but that's about the only good thing I can say about it.

First of all, let's talk about the legs. Three out of the five round legs were a total nightmare to install. They just wouldn't go in straight, and now the back of one section is lower than the other two parts. And get this - two of those three legs are just floating in the air! Like, they're not even touching the floor. It's ridiculous.

But that's not even the worst part. I filed a claim over three weeks ago, and I haven't heard a peep from them since. When I called their customer service, they told me that a replacement might not even be any better than what I already have. Like, seriously? I paid good money for this furniture, and it's all messed up because of their manufacturing defects.

Let me just list off all the problems I've had with this furniture: crooked legs, uneven sections, ripped leather, different washers for the same legs, one side pillow moving mechanism is not hidden enough, the locking mechanism is pushed down when it should be horizontal, and two parts are constantly moving against each other. It's just a total mess.

Honestly, I wouldn't recommend NY Furniture Outlets to anyone. Their customer service is terrible, and their products are just not worth the money. Save yourself the trouble and go somewhere else.