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Nuts.com Reviews 38

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12:00 am EDT

Nuts.com Mixed Feelings About Nuts.com

As someone who appreciates quality snacks, I have had a mixed experience with Nuts.com. While their product variety is impressive and the freshness of some items like the Roasted Pecans and the Roasted Mixed Nuts is commendable, there are some concerns. The misleading advertising regarding discounts and free shipping, as highlighted by customers, is disappointing. Issues with customer service, delayed deliveries, and misrepresented products like the Gummi Sour Cherry hearts are areas that need improvement. Despite some positive experiences, the overall satisfaction seems to vary among customers. If you value transparency and consistency in your snack purchases, it might be worth exploring other options alongside Nuts.com.

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5:58 am EDT
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Nuts.com The best products around!

This company has the best products around! I get the Jumbo Raw Peanuts in the shell for my furry friends who are now my outdoor pets, and because I'm across the country in WA state I sometimes run out before my shipment arrives and I have to go to the feed store to get some to tide me over... My little critters do not like these nearly as much. They leave these peanuts pretty much as compared to always having to replenish several times a day!

Have had the candy and the dried fruit really incredible! Use to go to Trader Joe's for dried fruit and now just Nuts.com! Their customer service is superb!

I'm proud to be part of the nut family!

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4:53 am EDT
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Nuts.com Best nuts, beans, and dried fruit I have found

I have ordered lots of things from these people over the last 5 or 6 years -- dried chestnuts, dried apricots, dried cherries, red lentils, pinto beans, lots of things -- and I have always received the most beautiful product, fresh, clean, top quality. I always sort my beans carefully, and I have never found a little stone in their pinto beans. That's just weird. If I am looking for something I think they might possibly have I check here first.

I just saw that they had chestnut flour, so I did a search for how to use chestnut flour. I found a place that said it's the secret ingredient in Tuscan cooking. Oh boy. Um, yep. Added that to the order.

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  1. Pros
    1. Wide product variety
    2. High-quality, fresh nuts
    3. Bulk purchase options
    4. Family-owned since 1929
    5. Fast, reliable shipping
  1. Cons
    1. Premium Pricing vs. Competitors
    2. Limited International Shipping
    3. No Physical Retail Presence
    4. Potential Allergen Cross-Contamination
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Nuts.com Really good

I saw their ad on TV and tried ordering as it's hard to find good snacks that are low salt, low sugar. Ordered some roasted unsalted walnuts, mixed nuts, almonds... Walnuts were the best I've ever had, juicy and flavorful. Mixed nuts were really good -- not dry like you find with other commercial products. Almonds were just ok -- not as good as the walnuts. I later tried their energy squares and these were delicious, just sweet enough, and pleasant flavor. The package arrived pretty fast after ordering and the bags contain a pretty sizable quantity of nuts -- which should last a while except they get eaten fast. I really like the whimsical cartoons on the packaging too. Will return to try other things.

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Nuts.com Believe It or Not, Some Things are Free!

Correction:
The company informed me that their free gift is a holiday tradition, not unsold merchandise
I sent this to Nuts.com:
Congratulations! I always thought nothing is free but it seems I was wrong, I recently purchased some, hard to find, chocolate covered orange peel. They are very, very good. As I was emptying the shipping box,"When what to my wondering eyes did appear..." but a free holiday tin of four different treats, including surprisingly yummy, chocolate-covered gummy bears and tiny white chocolate pretzels! This, I assume was unsold holiday merchandise, which you could have been sold at reduced cost. Instead you added them, free-of-charge, including shipping, to my order. What a company! FYI, I'm going to repost this on Sitejabber.com; you may want to take a look. Have a prosperous New Year!

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Nuts.com Toasted Coconut Marshmallows

I have to say that these are so delicious and soft that you could just let them melt in your mouth if you wanted to! They are the softest marshmallows ever and the taste is truly incredible! I had such a hard time putting the bag down so I took them back into the kitchen and kept thinking about them so needless to say I did this a few times and end up eating the whole bag within a couple of hours! I just couldn't stop eating them because they were so delicious! Truly! If you love marshmallows or just like them for that matter but like toasted coconut marshmallows more than plain, then seriously you gotta try these! I PROMISE you will not be sorry! The thing that will go through your mind besides how utterly great they are will be, "why didn't I buy more?!". I'm surprised they aren't charging more for these pieces from heaven!

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Nuts.com Fantastic Organic Products, Fabulous Customer Service

Literally, this company could be my personal secret that I would not want to share with anyone because supply and demand might well price me out of their market but the company deserves great reviews. The product is always overnighted to me (I live fairly close) and they always follow up with emails requesting product reviews which shows that they genuinely care about customer satisfaction. Moreover, and most importantly, their product is amazingly high quality. I always order organic nuts and dried fruit from them and each time I am simply in another space of bliss while consuming them because they are so solidly enjoyable. I have ordered the organic salted cashews, organic mango, Turkish figs (a piece of heaven), and the trail mix (with dried organic pineapple!) Theirs is the best trail mix I have ever enjoyed. I just have one raised eyebrow about this company: who can get organic mango to look so beautiful without some artificial preservative? I have yet to ask them. I want to stay blissful but there has to be a catch.

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Nuts.com My wife and I do really love Nuts.com's products

My wife and I do really love Nuts.com's products. They are tasty and great to snack on. That being said.. their customer service leaves a lot to be desired. Multiple shipments were late based on their estimated arrival times. I understand these are estimate times, however if multiple orders are late each time based on the estimated delivery dates, please don't make the estimated delivery date so short (e.g. next day). The other more specific issue I had is when one of my orders mentioned it was delivered but there was no package to be found at my house. After multiple contacts with the customer service, there was not much they could do. They ended up sending us the order again after about a week's time. My wife was chatting with one of their customer representatives through the online feature and asked if they would be willing to give us a free shipping coupon for the inconvenience and the customer representative simply ended the chat on her. Pretty terrible way to handle customers when they are what keeps a business going. As of now we will not be ordering nuts.com again in the future. I would give a 1-star review but their snacks are tasty. We won't be ordering from them in the future due to the way their service representatives handle the customer.

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Fibrock
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Terrific! Started buying their products during the pandemic and will continue to do so. Thank- you Nuts.com. The other reviewers must be nuts and not the good kind like provided by Nuts.com.

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FlashTeam
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I haven't had an issue with customer service but the products are way over priced. *** has 2 lbs. of nuts for the price of one lb. of nuts.com. The free shipping for over 59$ purchase is a joke. They should send it 2 day and not snail mail. They buy product in huge bulk and can well afford better and shorter shipping times. Won't be doing business with them anymore.

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E. Rivers
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The product is great, but the shipping is horrible and when you call about a late delivery the only option given is "upgrade to the next level the next time you order and wait another week and call us back if your order is not received." Nothing else is offered - they only ship through *** and SmartPost. Find a local shop to purchase your snacks and you will be so much happier.

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Nuts.com I have placed several orders from this company, and I have even offered to pay for a better shipping service

I have placed several orders from this company, and I have even offered to pay for a better shipping service. However, the owner has never responded to my requests, which seems to be a common occurrence. The other day, when I placed an order, I noticed something strange on the billing statement. The subtotal was correct, but the shipping fee seemed too low. As someone who specializes in shipping and reselling on various platforms, I know that it should be higher. Additionally, there was no tax included when there should have been, and there was a temporary surcharge listed. This is misleading and indicates that they are not being honest as a business. I urge you to carefully review your statements in the future. Taxes should be included, and price increases should be transparent.

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Nuts.com Sent friends gifts this christmas and they loved it!

Sent friends gifts this christmas and they loved it! the packaging was really nice and fun. The products were yummy

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Nuts.com one of my favorite sites to buy snacks, high quality and great

one of my favorite sites to buy snacks, high quality and great service

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Nuts.com I haven't had any problems with customer service, but the products are very expensive

I haven't had any problems with customer service, but the products are very expensive. Nuts.com offers 2 lbs. of nuts for the same price as one lb. at ***. The free shipping for purchases over $59 is not good. They should send it in two days instead of using slow mail. They buy products in large quantities and can easily afford faster shipping. I won't be doing business with them anymore.

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Flears
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Love the products, but the customer service is horrible. I have ordered multiple times from them and typically the product arrives without issue (aside from some melting because their cool packs are no match for the Georgia sun... please upgrade those!). But this time was probably my last time- I ordered well in advance (~10 days or so) to deliver a gift package to my parents for Thanksgiving. I got the email message with a tracking number indicating that it was right on time for delivery on the Tuesday before Thanksgiving. I intentionally chose Tuesday in case there was a delay then hopefully they would still receive it by Thanksgiving. Wednesday rolled around and I realized I didn't have a notification that it had been delivered, so I contacted them and asked for the status. They had never actually shipped it! No apology, no nothing to keep me as a customer; they just offered to cancel my order for me. I'm done. Future customers beware if you're hoping for delivery in a timely manner.

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FinestJean
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I placed a rather large order and sent them a message about the cranstachio Mix. It contained about 12 old dried up tasteless pistachios and the rest were crainsins. I never heard back from them and would not recommend purchasing their products. Customer service is nonexistent. Buy from another company.

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G. Pine
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The nuts were hard, dry, and impossible to eat. I ordered a bag of white chocolate covered cashews, but instead got three bags of cashew pieces that looked like crushed peanuts. The almonds in the mixed nuts were like eating stones. Never again. Ever. These people need a lesson in customer service. Perhaps going broke will suffice.

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Nuts.com Terrific!

Terrific! Started buying their products during the pandemic and will continue to do so. Thank- you Nuts.com. The other reviewers must be nuts and not the good kind like provided by Nuts.com.

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Nuts.com Late Deliveries and Overcharging: My Experience with Nuts.com

I was real happy when I first ordered from Nuts.com. I chose the plan where they send it to me every week without me having to do anything. The first order came on time and it was real good. But then the next time I ordered, it was late by a few days. That ain't good for me 'cause I run a rehabilitation and I need the orders to come on time. But the company did send it out eventually and they even gave me some credit for the trouble.

But then the deliveries kept coming late and it was a real problem for me. I tried to get them to deliver on time and I even talked to them about being overcharged. They were supposed to give me a discount every week 'cause of the amount I ordered and 'cause it was on autopilot. But they never gave me the discount. They said they would refund the overcharged amount and have someone reach out to me about the late deliveries. But nobody ever called me and they won't respond to my emails.

I tried calling them but they always tell me someone will reach out to me and it never happens. I wouldn't recommend this company to anyone. To be honest, most of the peanuts are broken and real dark. And there's a lot of empty ones too. It's just not worth it.

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Nuts.com Poor Customer Service and Refusal to Refund from Nuts.com

I recently ordered from Nuts.com for the first time and was pretty excited about it. I had been searching for a company that carried Brazil nuts and was happy to find them on their website. I decided to go all out and selected next day delivery for my order. However, things didn't go as planned.

When my package was supposed to arrive, I received a notification from FedEx that they had intercepted it for inspection. This meant that some unknown person had opened my package and touched the contents inside. I was pretty upset about this and immediately contacted Nuts.com to let them know that I was no longer interested in receiving the package and requested a refund.

Unfortunately, instead of an apology and a refund, I was treated as if I was lying about the situation. Nuts.com seemed to think that I was trying to scam them out of my money. To make matters worse, FedEx claimed that the package had been delivered, which was not true. I explained to the FedEx employee that I was not accepting the delivery because the snack box had been tampered with and its contents had been touched by an unknown person.

Despite all of this, Nuts.com refused to refund my money and claimed that they were waiting for FedEx to confirm that the package was being returned. However, it was pretty clear that FedEx was not going to return the package. I felt like Nuts.com was calling me a liar and refusing to take responsibility for the situation.

In the end, I was out $56.00 and pretty disappointed with my experience with Nuts.com. I wouldn't recommend purchasing from this company, as they don't seem to take customer service seriously and don't stand behind their products.

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Nuts.com Disappointing Experience with Nuts.com: Poor Customer Service and Order Cancellation Issues

I recently decided to order a nut tray from nuts.com to send as a gift. However, my experience with this company was nothing but problematic. As soon as I placed my order, my credit card was charged immediately. However, I received an email stating that my order could not be shipped. This left me feeling confused and frustrated. Why did nuts.com charge my card if they couldn't fulfill my order?

I decided to call their customer service 800# for assistance. Unfortunately, the agent I spoke with was not very helpful. They put me on hold for 15 minutes and then asked me to wait longer. I explained that I couldn't wait any longer and requested that they cancel my order and refund me. However, I never received an email confirming that my order had been canceled.

Feeling frustrated, I decided to call the 908 area code number in NJ to speak with another agent. Unfortunately, this agent was also remote and not very helpful. Due to the ineffectual customer service I received, I decided to cancel my order a second time. Neither agent made any attempt to provide customer satisfaction after my time was wasted over a simple order. This was disappointing, especially considering that the nuts.com website states 100% customer satisfaction.

As a first-time buyer, I was extremely disappointed with the service I received from nuts.com. I don't think I will ever consider buying anything from this company again. It's frustrating that there isn't a supervisor or anyone higher up to make a complaint about their low-on-the-ladder customer service agents working remotely. It's clear that they don't care one bit that a new customer was a canceled customer. Overall, my experience with nuts.com was a complete failure.

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Nuts.com Disappointing Experience with Nuts.com: Warm, Sweaty Candy and Poor Customer Service

I recently ordered a bag of candy fruit slices from Nuts.com, hoping to relive some childhood memories from 40 years ago. However, what I received was a bag of mostly watermelon flavored slices that were warm and sweaty. It was disappointing to say the least.

When I reached out to customer service to express my dissatisfaction, they offered to either refund my money or send me another order. I opted for the latter, hoping that they would get it right this time. I even requested specific flavors for my replacement order, but unfortunately, they sent me yet another bag of mostly watermelon slices.

What's even more frustrating is that they have a custom printed bag with dorky poems written on it, but they couldn't fulfill my simple request for specific flavors. It seems like they prioritize their fancy bag over customer satisfaction.

To make matters worse, they don't seem to invest in proper packaging to keep their products cool during shipping. They offer a small ice pack for an extra fee, but it's rated to stay frozen for only 45 minutes. It's no surprise that my candy arrived warm and sweaty.

Overall, I was disappointed with my experience with Nuts.com. They agreed to fix the problem but ended up doing the exact same thing again. It's a ripoff and a waste of money. I wouldn't recommend them to anyone.

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Nuts.com Nuts.com Review: Late Delivery and Unreliable Promises

So, I went to Nuts.com and saw that they had some chestnuts that I wanted to order. They said that it would arrive by Black Friday if I ordered it by Tuesday, so I did. But then, they sent me an email saying that my order was delayed until Saturday. I wasn't too happy about it, but I thought it would be okay since I ordered it for the holiday season. However, Saturday came and went, and so did Monday, and I still didn't receive my order. I finally got it on Tuesday, which was a whole week after I ordered it.

I called them on Monday to ask about my order, but they didn't really give me any useful information. They just said that it would arrive on Tuesday. I was really disappointed because the website promised me that it would arrive by Friday, but it didn't. If I had known that it would take so long, I wouldn't have ordered it in the first place.

Anyway, I finally got my chestnuts, but I'm not too happy with Nuts.com. They shouldn't promise things that they can't deliver. Also, I don't like FedEx because they always deliver things late. I didn't choose them, Nuts.com did, so they should take responsibility for it. Even though the shipping was free because I ordered above a certain amount, it's still their fault that it took so long.

If you don't care when you get your order, then go ahead and order from Nuts.com. But if you want it to arrive on time, don't trust the dates that they give you.

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Nuts.com Nuts.com Review: Fresh and Yummy, but Website Features Need Improvement

I've been shopping with Nuts.com for a few years now, and I gotta say, I like them a lot. Their stuff is always what they say it is, fresh, and yummy. Shipping is usually pretty quick and they use FedEx, which is cool. Prices are a bit higher than some other places, but it's worth it for the freshness and fast delivery. The peeps who work there are nice and usually get back to me pretty quick.

But, there are a couple things that keep them from being a 5-star biz in my book. First, there's no easy way to review stuff on their website. They have reviews there, but I can't figure out how to post one myself. I've asked their peeps about it, but they don't know either. So, I'm not sure how much I can trust the reviews on their site.

Another thing is that some of their website features don't work right. They say you can mark stuff as a "favorite" so you can order it again easily, but I've never been able to get that to work. And, their customer support peeps haven't been able to help me either.

Overall, though, they're a good place to get fresh, tasty nuts and stuff. I'll keep shopping there and hope they fix their website stuff soon.

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Nuts.com Disappointing Delivery and Communication from Nuts.com: A Former Loyal Customer's Review

I recently placed two orders with Nuts.com on Thursday. They're located just over 200 miles or just over 3 hours from my house. They promised the delivery on Friday, which was perfect because I needed the order as gifts at a family reunion. However, when they hadn't arrived on Sunday, I checked the status and found out that they hadn't been picked from nuts.com. I wrote an email to them, stating why I needed them quickly, but I only received one initial email the first day. They said, "Allow an additional 1-2 days." Um, hello? It's now 4 days. Need help with math? I responded with, "Not helpful. No packages today either. 202 miles away, 3 hours 23 minutes away and it takes more than 4 days to get to me? I've ordered from you for years now and was always satisfied. There is no reasonable way this should ever happen. I'm going to ask for a refund so I can order from wegotnuts.com or mountain man. I'll await your cancelation reply before I order. I'm so sorry."

Unfortunately, I didn't receive any response from them. By the next day, I sent another message, "And now, no response and no packages." But still, no response from them. It was only when I got home at 7pm that I found the package on our porch. Upon opening, all of the ice packs were water packs. Guess what happens to ice packs sitting in a warehouse for 4 days and chocolate setting on a porch in early September? I never got an apology, partial refund, future credit, or another communication from them. I've used them for years with only two minor problems before. They used to be a small family company, but apparently the company is now WAY larger than the family. I will never order from them again. It's a shame because I used to be a loyal customer, but their lack of communication and poor delivery service has left a bad taste in my mouth.

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Nuts.com Complaints 15

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11:46 am EDT
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Nuts.com STORE CREDIT FOR SOMETHING YOU DON'T WANT. NO REFUNDS

I purchased 5 pounds of "lightly salted" cashews from this company and the bag I received was a mixture of fresh, rancid and broken nuts imported from various countries around the world. I contacted "Nuts.com" customer service and told them the cashews were inedible and was told by the customer service representative I would receive a refund and to toss the nuts in the garbage which I did. When no refund was issued to my AMEX card I contacted the company again was told I would only receive a "store credit". I told the representative there was nothing I desired to to order from the store after my experience with the "bad" cashews and I was still not issued a refund. I called AMEX disputing the charge and was given a credit by AMEX. AMEX then contacted the company and after 30 daysI was told that I was at fault for the transaction (at fault for what?) and AMEX reversed the original credit to me. However, I have reopened the dispute. How can "Nuts.com" give me store credit and force me to buy something from their website which I don't want? Why do they have the right to keep my money when I don't want to do any further business with them? The following is the company's present policy: "With safety as our top priority for our employees and our customers, we are suspending all returns and refunds at this time." So what does that mean? The customer is left between a "rock and a hard place". What is even more surprising is AMEX siding with "Nuts.com" and allowing them to hold my money hostage. I consider this plain theft and I am not going to concede this battle until I get the refund I am entitled to. I want my money so I can order from a company which has a better product and has a more responsive and responsible customer service.

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12:12 pm EDT
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Nuts.com I am a new customer and I recently purchased some Honey Roasted Cashews from Nuts.com

I am a new customer and I recently purchased some Honey Roasted Cashews from Nuts.com. Unfortunately, they were not fresh and tasted more like sugar-coated cashews rather than honey roasted ones. It was quite disappointing. I contacted Nuts.com to request a refund, but they refused. As a result, I had to dispute the charges on my credit card. Needless to say, I will not be purchasing any more nuts from Nuts.com. I also noticed on ComplaintsBoard.com that Nuts.com has received a high number of negative reviews, with 60% of them being 1 or 2 stars. This reflects poorly on the company's reputation. Furthermore, Nuts.com has not even responded to my complaint. I would appreciate a refund, although they instructed me not to return the nuts.

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Commenteque
Mar 26, 2024 4:55 pm EDT
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Gave a 25.00 gift card to a friend. When she attempted to use less than half of it they were going to charge her 17 bucks postage for light weight Sesame Sticks. At that rate the postage would cost more than the gift. She doesn't want it, naturally; When I explained that to Nuts.com their reply from Fernando was: "Currently all refunds have been suspended at this time. I apologize for any inconvenience." It is not inconvenience it is outright theft. I am 81 years old, living on SS and 25.00 is a lot of money to me, and the fact of the gift being unusable and wasted is stressful. I am not returning merchandise and understand they may be short handed at this time, but electronic refund should not be hard unless you are totally lacking in integrity and prefer to take what doesn't belong to you!

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Eatstr
Mar 26, 2024 1:08 am EDT
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Ordered jumbo cashews for $43, when they came they are not jumbo and there was a lot of small pieces mixed in. Complained and was told would get a credit for $34 just send order # and would mannually take it off. Well in order to get a otder number i would have to place another paid for otder and the hope it gets credited ,if not it costs me a 2nd time

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Dijkst
Mar 25, 2024 11:17 pm EDT
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I paid extra for 2 day express delivery. After 5 days the order was delivered. I would like a credit or refund for the delivery charge

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B. Hoyle
Mar 25, 2024 5:50 pm EDT
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I was charged shipping for defective product order ***. I have all emails concerning this transaction. I still have the product just in case the company would like a sample of the contamination.

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11:12 am EDT
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Nuts.com Gave a 25.00 gift card to a friend

Gave a 25.00 gift card to a friend. When she attempted to use less than half of it they were going to charge her 17 bucks postage for light weight Sesame Sticks. At that rate the postage would cost more than the gift. She doesn't want it, naturally; When I explained that to Nuts.com their reply from Fernando was: "Currently all refunds have been suspended at this time. I apologize for any inconvenience." It is not inconvenience it is outright theft. I am 81 years old, living on SS and 25.00 is a lot of money to me, and the fact of the gift being unusable and wasted is stressful. I am not returning merchandise and understand they may be short handed at this time, but electronic refund should not be hard unless you are totally lacking in integrity and prefer to take what doesn't belong to you!

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C. Hirst
Mar 24, 2024 9:54 am EDT
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I am a first time customer and I ordered some Nuts.com Honey Roasted Cashews. They were stale and just a sugar coated cashew not honey roasted all. They were sickening! I called Nuts.com and they wouldn't give a refund so I have to try to reverse the charges on my credit card. Needles to say I won't be buying anymore nut's from Nuts.com. On one of the reviews site's where I posted Nut's.com had 60% 1 and 2 star reviews. That is what kind of company Nuts.com is. They won't even respond to my complaint! I would like a refund. They said not to return the nuts's.

Is Nuts.com Legit?

Nuts.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Nuts.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Nuts.com is known for their high standards and safety. If you're thinking about dealing with Nuts.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Nuts.com. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Nuts.com has received 13 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for nuts.com can be seen as a positive aspect for Nuts.com as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Nuts.com's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Nuts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Nuts.com and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Nuts.com has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 15 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Nuts.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • If you purchased a website from Nuts.com that is currently for sale, and you did not receive what you paid for, you may be a victim of a scam. To try and get your money back, you can try contacting the seller, filing a dispute with the payment platform, or reporting the seller to the relevant authorities.
  • We conducted a search on social media and found several negative reviews related to Nuts.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Nuts.com Beware of Live Bugs in Raw Spanish Peanuts from Nuts.com: A Disappointing Experience

I recently purchased a five pound bag of Raw Spanish Peanuts from Nuts.com. After a couple of months, I discovered tiny, LIVE, black bugs in the bag. I was quite alarmed and wanted to inform the company about the issue. Although my product was more than a month old, I didn't ask for a refund. I just wanted to warn the company that they might have a problem.

Despite my initial experience, I decided to give Nuts.com another chance and purchased a second five pound bag. This time, I poured the contents into a sealable plastic container to prevent any bug infestation on my part. However, after two months, I found more live black bugs in the container.

I immediately contacted the company again to try to warn them of a possible problem. However, I keep getting emails from Brian telling me that he can't refund my purchase price. I tried to explain that I wasn't asking for a refund, but rather trying to ask them to check their production line. Unfortunately, I keep receiving more emails from Brian telling me that he can't refund my money.

This experience has been quite scary for me. I'm now trying to find the phone number of the Health Department in Cranford, New Jersey to report this issue. Does anyone know the number?

Overall, I'm quite disappointed with my experience with Nuts.com. I understand that mistakes can happen, but the lack of concern and action from the company is quite concerning. I hope they take this issue seriously and take the necessary steps to ensure that their products are safe for consumption.

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Nuts.com Disappointing Customer Service Experience with Nuts.com: Shortage, Rancid Nuts, and Nut Powder Flakes

We recently purchased some organic mixed nuts from Nuts.com in 1 pound packages. We were quite pleased with the quality of the nuts, so we decided to go for the 25 pound organic mixed nut product.

When the box arrived, we were excited to dig in and enjoy our delicious nuts. However, we quickly realized that something was amiss. We weighed the box and found that it was more than 3 pounds short of what we had ordered.

Naturally, we called the company to report the issue. But instead of offering a quick and easy solution, they asked us to hoist the unwieldy bag back on the scale (a triple beam accurate one, mind you) and take a photo of it with the weight. Then, we were supposed to send the photo to them.

As someone who has ordered many large 1 pound orders in the past, I found this request to be quite ridiculous. I informed the customer service representative that this was not a reasonable solution and asked if they could please render some actual customer service by simply shipping us the shortfall.

After putting me on hold for what felt like an eternity, the representative finally came back and said that they would ship out 3 one pound bags to make up for the missing weight. Unfortunately, these bags turned out to be rancid and we had to throw them away.

To make matters worse, the 22 pounds of nuts that we did receive were full of nut powder flakes. This was incredibly disappointing, especially considering the high volume of orders we had placed with Nuts.com in the past.

All in all, this experience has left a bad taste in our mouths. As a result, we will be taking our business elsewhere in the future. It's a shame, because we really did enjoy the quality of the nuts themselves. But when it comes to customer service, Nuts.com has a lot of room for improvement.

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Nuts.com Second Chance with Nuts.com: A Disappointing Experience Yet Again

Last July, I wrote a review about Nuts.com that wasn't too positive. I was just being truthful about the terrible service and products I received from them. I even advised other buyers to shop elsewhere if they wanted to keep their sanity because the customer service staff there has become useless. However, I recently found myself in a situation where I needed to get nuts in a hurry. My wife convinced me to give Nuts.com another try since we live only 20 minutes away from them. I thought, "Why not?"

Well, let me tell you, it was a big, big mistake. The nuts were shipped by a fly-by-night delivery service that Nuts.com chose. Of course, the nuts arrived two days too late for my needs. During the delivery process, I contacted Nuts.com to see what the problem was, and of course, I got the same old bull$#*! from them. It was frustrating, to say the least.

From now on, I will listen to my own advice and shop elsewhere. Even Amazon is better. Don't make the same mistake (twice) that I did. Send your money to a company that respects its customers. It's just not worth the hassle and frustration dealing with a company that doesn't care about its customers.

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Nuts.com Disappointing Experience with Nuts.com: Contaminated Product and Poor Customer Service

We recently had a bad experience with Nuts.com. We received a product that was contaminated and it made us sick. We contacted them about it, but they didn't seem to take it seriously. They acted like it was no big deal, even though two state Health Departments were investigating the product. The product was a chocolate mix from a company in Pennsylvania that was contaminated with bacteria. We were really disappointed with how Nuts.com handled the situation. They said they would get their food safety people involved, but it turns out they don't even have any food safety people.

One of the problems with Nuts.com is that they use bins to store their products and then fill packages from those bins. This results in products that are cramped, damaged, broken, and squashed. It's not surprising that our product was contaminated. We had it tested and it was confirmed to be contaminated.

We were really disappointed with how Nuts.com handled the situation. They acted like happy idiots and didn't seem to care that their product made us sick. We've decided that we won't be ordering from them anymore and we're waiting for the state agency results. We recommend that you go somewhere else to buy your nuts and snacks. Your health is too important to be treated so lightly by Nuts.com.

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Nuts.com Disappointing Experience with Nuts.com: Order Never Arrived, Poor Customer Service, and Unreliable Courier Service

I gotta say, I was pretty disappointed with my experience with Nuts.com. I was really excited to order some candy to decorate my gingerbread houses for a party, but unfortunately, my order never arrived. I have no idea what the quality of the candy is like, because I never got to try it! Instead, I had to scramble to find a substitute candy just hours before the party started. Not cool, Nuts.com.

To make matters worse, their customer service was totally unhelpful when I tried to resolve the issue. It took me THREE WHOLE DAYS to finally get in touch with someone on the phone, and they never even responded to the two emails I sent. What gives, Nuts.com? I thought you were supposed to be a reliable online retailer.

And don't even get me started on their courier service, OnTrac. That company is a total mess. Their tracking system is a joke, and my order was "stuck" at one of their facilities for FOUR WHOLE DAYS. Can you believe it? The facility was only 20 minutes away from my house, and I even offered to go pick up my order myself, but they wouldn't let me. What a nightmare.

Honestly, I don't think I'll ever order from Nuts.com again. I'm pretty sure all those positive reviews on their website were written by people who got something in return for writing them. And when I tried to write my own review on their website, it wouldn't even go through! This was definitely one of the worst online order experiences I've ever had. So if you're thinking about ordering from Nuts.com, BEWARE.

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Nuts.com Warning: Nuts.com Walnut Pieces may contain shells - Beware of Dental Damage!

I gotta say, I'm a big fan of Nuts.com. I order from them all the time, but I gotta warn y'all about the "Walnut Pieces." Now, I ain't no grammar expert, but I noticed in the ingredients note that it says it contains SHELLS! And I ain't talkin' 'bout the kind you find on the beach, folks.

May contain occasional shell fragment.*** Packaged in the same facility as peanuts, tree nuts, soy, sesame, and milk products.

Let me tell ya, I would NOT recommend this product. I almost broke a tooth on one of them dang shells, and there were NUMEROUS shells in just the first 1/2 cup in my bag! Now, I ain't no dentist, but I know dental work is VERY EXPENSIVE. You don't wanna pay $9.99 for a bag of walnuts that could cost you $$$$ thousands of dollars in dental work! This needs to be posted in BOLD on the product subject line, not just in the "ingredients" line where it blends in. I ain't had no other issues with Nuts.com, but this needs to be addressed, y'all! I don't know ANYONE that would purchase nuts knowing they are opening themselves, their family, and their friends up to major dental work for broken teeth due to shells in nuts. This just ain't cool, AT. ALL. :/

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Nuts.com Poor Customer Service and Billing Address Issues with Nuts.com

I recently made an order on Nuts.com and was excited to receive my package. I went through the checkout process and entered my shipping address without any issues. However, when it came to entering my billing address, I ran into some trouble. My billing address is a PO box in a different town, which is something that USPS does all the time. But apparently, Nuts.com didn't believe me.

I received an email from them saying that they were going to cancel my order unless I replied to their message. I quickly responded, but unfortunately, I didn't receive any response back. To my dismay, they canceled my order. I thought that maybe it was just a fluke, so I decided to re-order the items. But to my disappointment, the same thing happened again. I received an email from customer service, replied immediately, and still didn't receive a response. They canceled my order once again.

I was frustrated and annoyed with the whole situation. Why would Nuts.com have options to enter different shipping and billing addresses if they refuse to accept that it's possible to have different addresses? It doesn't make any sense to me. Every other online retailer that I've used in the last 20 years has been able to get past this issue and send me my items without any questions.

I would not recommend buying from Nuts.com. Their customer service and training seem to be terrible, and I'm not sure what else could be causing these issues. It's a shame because I was really looking forward to trying their products, but I guess it's just not meant to be. Nuts to them!

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Nuts.com Nuts.com Review: Nice Packaging, Terrible Product, and Awful Customer Service

The good: I gotta say, the packaging is pretty nice. And even though you gotta pay for it, the delivery service is pretty good too. I've ordered from Nuts.com quite a few times now, 'cause I love me some nuts. But I gotta be honest, the product just ain't good. I keep hoping it'll get better, but it just keeps getting worse. The nuts are often all soggy and nasty, or overcooked and dry and crumbly. And the product is never consistent. Sometimes there's way too much salt, and other times there's almost no salt at all. I've never had a really good bag of nuts from them.

The bad: Their website is a real pain in the butt to use. It doesn't let you go back to the section you were in, so you gotta start all over again with each search. It's a real hassle. And don't even get me started on their customer service. If you call in with a problem, they're just plain nasty to you. And then they act like they're doing you a big favor by adding a $5 credit to your account. But here's the catch: you can only use that credit if you order again and pay the $14 shipping charge. What a joke. Their guarantee is totally useless.

The ugly: The people at Nuts.com are just plain awful. And to top it off, their website is totally rigged. They only allow good reviews to be posted, so you can't trust anything you read on there. I've tried and tried to give them a chance, but I know now that I gotta shop elsewhere. So beware, folks. Don't waste your time or money on Nuts.com.

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Nuts.com Disappointing Experience with Nuts.com: Poor Quality and Unacceptable Customer Service

I recently placed an order with Nuts.com and unfortunately, I was disappointed with the quality of the product I received. The nuts were stale and had a terrible texture, tasting like nothing other than cardboard and salt. I understand that every product can have a bad batch, but I was put off by the way the company handled my issue.

I initially sent an email to the company, but received no response for several days. Frustrated, I decided to call and explain my issue. The representative I spoke with informed me that the best they could do was offer me a $4 credit for my $30 order. This was less than an eighth of my order total, which I found to be unacceptable. The website claims that the company is "100% committed to customers" and will do whatever it takes to make things right, but this was clearly not the case in my situation.

To make matters worse, Nuts.com does not allow customers to write reviews for their products. I am unable to warn future customers about the quality issues I experienced with this product. I find this to be a disgusting and archaic business practice.

Overall, I was disappointed with my experience with Nuts.com. While I understand that mistakes can happen, I believe that the company could have handled my issue in a more satisfactory manner. I would caution future customers to be aware of the lack of transparency and customer service when considering ordering from this company.

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Nuts.com Disappointing Quality and Lack of Freshness from Nuts.com

I've been a loyal customer of nuts.com for a few years now and let me tell you, they used to be amazing. The nuts were always super fresh and of the highest quality. Sure, you had to pay a bit more for them, but it was worth it for the superior product. However, something has changed in the last couple of years and the nuts are just not the same. They're not even close to being fresh and the cashews have absolutely no flavor. It's a shame because I used to love ordering from them.

Nowadays, I can just go to my local grocery store and buy a can of Planters peanuts that are fresher and taste better. Plus, I don't have to pay ridiculous shipping charges. I think the biggest issue with nuts.com is that they store the nuts in non-vacuum sealed plastic bags. I'm no expert, but I think that's what's causing the lack of freshness. It's really disappointing because it seems like such a simple solution to just vacuum seal the bags, but they don't do it out of pure greed.

I've decided that I'm not going to buy nuts from any source that isn't vacuum packed. It's just not worth it to me to spend money on something that's not going to be fresh. If you're trying to sell a premium product, you need to make sure it's actually premium. Otherwise, you're just setting yourself up for failure.

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5:31 pm EST
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Nuts.com order: 5425996 from nuts.com

Hey i ordered some 10 pounds of nuts from nuts.com, I placed this order on nuts.com website on 13th november and it was supposed to be delievered on 20th november 2017, but it has not been delievered yet, moreover when i try to track my order on your site it shows no information available. So i want to know about my order and the reason why it has not been delievered on time.
My order tracking nuber is
 

Tracking Number: [protected]

Plzz help..

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4:04 am EDT

Nuts.com Bad service

Ordered some nuts and dried fruits from Nuts website. I really loved this site in the past and was always satisfied with the product and service, but my recent experience was terrible!
I contacted these guys and told them that my order was incorrect and asked for an exchange. They said no problem and asked me to return everything in order to get a replacement. I even paid some extra for the return shipping! But these clowns keep telling me they never received anything and that they are unable to send me a replacement. When I contacted the shipping company they said that Nuts company did receive the package! I have no idea who was lying to me and I actually don't care, all I want is my money back!

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About Nuts.com

Screenshot Nuts.com
Nuts.com is a well-established online retailer that specializes in providing high-quality nuts, dried fruits, snacks, and other food products to customers across the United States. With over 90 years of experience in the industry, Nuts.com has built a reputation for excellence, offering a wide range of products that are both delicious and nutritious.

One of the key strengths of Nuts.com is its commitment to quality. The company sources its products from the best suppliers around the world, ensuring that every item is fresh, flavorful, and free from harmful additives or preservatives. Whether you're looking for premium nuts like almonds, cashews, or pistachios, or tasty treats like chocolate-covered pretzels or dried fruit mixes, you can trust that Nuts.com has carefully selected the best products available.

Another advantage of shopping with Nuts.com is the convenience and flexibility it offers. Customers can easily browse the company's extensive selection of products online, and place orders quickly and easily from the comfort of their own homes. Nuts.com also offers a variety of shipping options, including expedited delivery for those who need their snacks in a hurry.

In addition to its commitment to quality and convenience, Nuts.com is also known for its exceptional customer service. The company's friendly and knowledgeable staff are always available to answer questions, provide recommendations, and help customers find the perfect products to suit their needs. Whether you're a first-time shopper or a long-time customer, you can count on Nuts.com to provide the personalized attention and support you deserve.

Overall, Nuts.com is an outstanding choice for anyone looking for high-quality, delicious, and nutritious snacks and food products. With its commitment to quality, convenience, and customer service, it's no wonder that Nuts.com has become one of the most trusted and respected names in the industry.
How to file a complaint about Nuts.com?

Here is a comprehensive guide on how to file a complaint against Nuts.com on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Nuts.com in the 'Complaint Title'. Be concise and clear about the problem you are facing.

4. Detailing the experience:
- Provide detailed information about your experience with Nuts.com. Mention key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Nuts.com.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included to effectively communicate your concerns.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button. Once submitted, your complaint will be processed by ComplaintsBoard.com.

9. Post-Submission Actions:
- After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps to effectively file a complaint against Nuts.com on ComplaintsBoard.com. Make sure to provide all relevant details to help address your concerns appropriately.

Overview of Nuts.com complaint handling

Nuts.com reviews first appeared on Complaints Board on Aug 22, 2016. The latest review Mixed Feelings About Nuts.com was posted on Mar 27, 2024. Nuts.com has an average consumer rating of 1 stars from 38 reviews. Nuts.com has resolved 0 complaints.
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  1. Nuts.com Contacts

  2. Nuts.com phone numbers
    +1 (800) 558-6887
    +1 (800) 558-6887
    Click up if you have successfully reached Nuts.com by calling +1 (800) 558-6887 phone number 0 0 users reported that they have successfully reached Nuts.com by calling +1 (800) 558-6887 phone number Click down if you have unsuccessfully reached Nuts.com by calling +1 (800) 558-6887 phone number 0 0 users reported that they have UNsuccessfully reached Nuts.com by calling +1 (800) 558-6887 phone number
    +1 (908) 523-0333
    +1 (908) 523-0333
    Click up if you have successfully reached Nuts.com by calling +1 (908) 523-0333 phone number 0 0 users reported that they have successfully reached Nuts.com by calling +1 (908) 523-0333 phone number Click down if you have unsuccessfully reached Nuts.com by calling +1 (908) 523-0333 phone number 0 0 users reported that they have UNsuccessfully reached Nuts.com by calling +1 (908) 523-0333 phone number
  3. Nuts.com emails
  4. Nuts.com address
    125 Moen Street, Cranford, New Jersey, 07016, United States
  5. Nuts.com social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Nuts.com Category
Nuts.com is ranked 4 among 79 companies in the Specialty Stores category

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