Next Deal Shop
Reviews and Complaints

Goods were not remotely as advertised and although the goods were clearly despatched from the uk I was provided with a returns label for china! Although I had paid for delivery I still had to pay for the return to china which cost me £12! I am also not hopeful of receiving a refund!
Don't touch this website with a barge pole it has nothing to do with the reputable next chain!

Hi
This is the 10th complaint ihave sent without receiving a reply.
I purchased the twigs late November for a Christmas present only to be told that one set is not working.

This is extremely embarrassing and very disappointing as they look lovely in the add.

Can you plse send me a replacement and i will send these back.

Please reply to my email and no i am not a robot.

Maria Shaw

Order # [protected]
Ordered lighting for my daughter's wedding. Product was fine, however the wedding planner we hired went in a different direction and lights were not needed. Several emails sent back and forth regarding return of lights. Finally got an email asking me to return lighting to China address. Cost of returning items was as much as the cost of the items $118. Went back to website and mocked an order to find return policy. Printed return policy indicated an address in California. I sent items to that address following return policy instructions to notify them with return form and tracking number. Then received an email indicating that address on website return policy was not correct place to send and would likely never be received by appropriate place and therefore no refund would be realized. I am also going to report this to the Better Business Bureau,

Everything ships from China even though Next Deal Shop doesn't tell you that up front. Next Deal Shop LIES about their ETA dates & will NOT refund your money if you don't receive your items - even though their site says they do refunds up to 60 days. I've waited over a month now & still haven't received my items. Next Deal Shop sent me a tracking ## but wouldn't tell me who the shipper was so I couldn't even track it. Now they won't even respond to me. Next Deal Shop said my stuff would be here by XMas (ordered 12-2) it's now 1 month later & NOTHING!

Saw ad on Facebook feed Ordered the lights on line on December 3rd from www.nextdealshop.com Paid by credit card $60.40 which was taken from my account on December 7th The lights did NOT ARRIVE for Christmas and my numerous email complaints have received no response
I am a disabled pensioner and I expect to be fully reimbursed for $60.40 to my credit card AND an explanation as to why this company DOES NOT fulfill it's obligation to it's consumers BUT continues to advertise other products daily on my Facebook Page
I also expect Facebook to stop accepting advertising dollars from scam artists that are conning the general public

I ordered three (3) Bluetooth Smart Beanies Dark Grey on December 12, 2018. I was told it would ship within 2 to 4 days. It is Dec.26, 2018 and i have not received them nor received word why. You did charge my credit card so you have your money but my family does not have their gifts that were supposed to be here. I will not order anything else from yall again. If I fpnt hear that i will be receiving them very soon I will cancel payment on my card.

I paid an outrageous price for a solar light that was supposed to be the brightest available. Received it and installed it per instructions... Nov. 11, 2018. I had already mounted it and activated but it took three days to light up... Then a very weak light... I lasted two weeks then quit working completely. I complained to customer service and they wanted a video so I sent them one... Totally dark! They are supposed to have a 60 day product satisfaction guarantee which is not honored. This is a cheaply made product... Mainly plastic... And I was duped... Do not buy anything from these rip off artist!

Ordered and paid in August, received in October. Products were faulty - the stems to attach the lamps slipped right through the holes and rendered the products unusable. I bought 10 of these lights more than $100. Had to pay another $32 to ship them back to China in October but still have NO REFUND!
This is unacceptable. The 10 unused/poorly designed products I received from you were returned exactly as you requested, to your warehouse in China. I have proof of that shipment. That was in October. It's now almost Christmas, I want my money back now. I've waited long enough. Please provide a refund immediately or I will take legal action against your company and start a campaign on social media to make sure no one ever buys from Next Deal.
Enough is enough. You send me totally unusable crap products and then make me pay more than $32 to ship this junk back to China and still don't refund me? Worst online shopping experience - ever.
Call me to resolve this now [protected].
Cathy Hallessey order #[protected]

Order US-[protected]
Purchased 4 of the above lamps. Placed in direct sun as per instructions for 3 days and none of the four lamps work. $59.29 was deducted from my account. Have sent emails to next deal shop and have had no response as to where I can return them and get my money back. Not sure where the company trades from..
Margaret box
[protected]
1/152 Burnett street
Buderim
Qld. 4556

Ordered the Flash Light Glove on 11/24/18. I never got an order# or confirmation email. But my credit card was charged.
I emailed this company on 12/04/18 -no response to date.
They obviously have my information, since my email is receiving email promotions no stop from this company.
I've decided to report this company for fraud and dispute the credit card charge.

DO NOT ODER FROM THIS SITE!
Stacey F.
Arlington TX

I received 2 sets initially and the are fine, however the second order of another 3 sets... all 3 sets have only "female" plugs and cannot be attached to each other. I am decorating my house and need new ones immediately. Please send 3 more sets and I will return these to you.
Please call me [protected]
Helen Burgard3208-112 avenue
EDMONTON ALBERTA
T5W 0L9

Ordered on oct 31st says ship.in 24 hours. Not received and no email confirmation of order. I need this for Christmas. Please can you check. it has been sent and send me the tracking details.

Ordered 3 pairs you charges my Visa $79.61 canadian. $ 58.96 USD

MY NAME IS DEBORAH GATIEN.

address is 66-153 county road 27. CONSECON, ONTARIO. K0K 1X0.

EMAIL IS [protected]@gmail.com

Hi,

My name is Kaye McCauley. I ordered 2 x solar lanterns and 1 pack of pebbles from you and received them last week.

Sadly, neither of them work as I have had them in the sun for over 48 hours and they have failed to illuminate when it got dark.

So, as you can imagine, I am one disappointed customer.

Can you please rectify this problem by providing me with a refund or an additional set as these are clearly faulty.

Kind regards,

Kaye McCauley

I purchased 2 of these items. Order number [protected] sku sz14002. As you can see from the photos attached 1 of the boxes was badly damaged when it was collected. The 1 does not rotate at all, the other 1 rotates irregularly. It appears the packaging was insufficient where protection for the goods was concerned. I would like them replaced please.

Colleen Garnett
PO Box 419
Beverley 6304
Western Australia

Order US-[protected]
Placed on 07/12/2018 10:29am

www.nextdealshop.com is a fraudulently advertised website and they are based in China. Their prices are a rip off and shipping took 3 weeks. I have cancelled my order within 10 minutes of placing and they replied after 14 hours later saying it was too late because they shipped already. I insisted I didn't want the shipment and asked for a refund but they shipped to me anyway. I didn't get the order until 3 weeks later because it was shipped from China. I asked to return the products for a refund and they kept dancing around and offering me future discounts. Finally, they told me that I need to ship back to China at my own cost! My order was $93 and the shipping cost to China was $67! It was impossible to get a refund using common sense and that's how they scammed people. I hope people don't repeat the mistakes I made by ordering through this website and have lost money over this scam.

Hi I have ordered qty of 6 glow in the dark pebbles back on july 26/2018 Transaction #
6RL33224M20665704 I have called several times but always get an answering machine.
I have never received this Item, I would still like these 6 packages of glow pebbles if you do not have them then please refund my money of $77.94 USD equal to $105.31.
My name Is
Bonnie Forrester
12215 Parktree cre
Surrey B.C V3X1Z9

Thank you, Bonnie Forrester

I recently purchased four boxes of two plant hook pulleys.on opening the first box, the first pulley i tried would extend alright but would not retract at all.i removed the plant and it still would not retract.the next two i tried extended altight but would only retract with a great deal of pulling and pushing and then left about 10cms still not retracted, this left the plant pots hanging to low. I had calculated for the pulley itself but not the extra 10cms.i have not opened the last two boxes untill i get a responce from you as to my problem.please respond.

Ordered an item of clothing a UK size bigger than actual size and it was too small.

Had to email as wanted a refund and to return. After several emails was given a China address to return.

I had already paid £3.95 for delivery.

Got parcel weighed at post office recorded would be £13.95.

Item was £19.99.

Not worth getting £2.05 back.

Item not only was wrong sizing but no labels and looked like a rag.

Because they are willing to give refund I cannot dispute with credit card company

Placed order Aug 8 2018. Got a confirmation email saying they received my order and are processing it. Lmfao. I have sent 2 email inquiries regarding tracking number status. I have yet to receive a tracking number. Both email responses from them were from "James". Military photo on the profile pic to the email. But the kicker is both responses I received back said the exact same thing... Should have tracking number with in a week. After a week I emailed again. Go figure it was the same exact response from "james". Going to file a claim through PayPal Tomorrow morning. Such bs. Js

I have not received my order that I order 9 days ago. I would like to use it before the summer is over.

No phone number to speak with customer service .

Very POOR site I would not buy another item from them and if they do not come through with either the aircooler or my money back I am going to file a complaint with the better business bureau and the attorny general office.

Are these people running a scam!