Nedbank review: Money app

Good day Sir/Ma'am;

This is regarding regarding my case CPT-85401 of which I would like to appeal. my card disappeared on the 24th of October 2023, the same day money was withdrawn from my account! And on the same day as soon as realized my card was not with me, I made my way to the branch due to the lack of airtime in order to block my card and my account, other than that, the money stolen was in the "my pocket" part of the money app! Even I am not able to withdraw from any ATM in "my pocket", but that's what happened in this case, and for that I'm holding the system liable! Please review this case as there's no one else who knew my pin number! And I reported the case the same day the card was lost unfortunately before I realized it was missing the money was taken from "my pocket"! Yet the missing card was reported on the same day! If people are able to get money from my pocket account of the money app and if client cards can be so easily forged, I can't trust your bank any more!

Please get back to me on a review for this case...

Joseph Mwimba

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