Natures Flavors
reviews and complaints

I placed an order during the Covid pandemic, which was not shipped even after several weeks so I contacted them to cancel the order. They sent me a notification that they cancelled the order, however several months later while doing my taxes I went back through and saw I was never refunded for the order. I contacted my bank who went back through my account and confirmed no refund was ever given, I then contacted Natures Flavors and let them know I was never refunded and all they did was resend that same confirmation email to me (which my bank again fully confirmed was never placed back in my account). Beware they will keep your money if you cancel an order and just send you a screenshot saying you were refunded even when you weren't.

Waited 3 months on an order only to discover it wasn't a natural flavoring, but flavored dextrose which I can not use. Requested to return the day I opened the package and still have not been given an RMA.

The customer service was not helpful and did not bother with follow through. In fact, they did not even know that the products contained dextrose much less was dextrose with hardly any flavor added and was bitter and disgusting. Will not buy from again... ever and recommend no one else does either.

I placed an order with this company on 10/07 for $200+ worth of product. I ordered early to try to work with what their site says, namely that they are taking 2 weeks to produce their product. It has been 3+ months and I havent received an update, any information regarding my product or a shipping #. They have dodged my calls and emails simply saying they are thankful for my patience. I have lost thousands of dollars in sales because this company has yet to honor a shipment, which they had no problem taking my money for. They are an untrustworthy, ill-reputable company who doesnt care about their customers in any way.

I've spent literally thousands of dollars with this company and to find that my product, my business and my value as a customer is 0 is incredibly difficult and problematic for me to understand.
My order # was [protected]. I was told in NOV to keep waiting and that they were 2 weeks backed up. Here it is almost a month since that conversation and I cant get an update from anyone in their company. I honestly don't know if there is an appropriate resolution unless they severely discount my order to accommodate the loss of sales I've experienced from their failure to deliver or inform.