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Nationwide Customer Care Service

Nationwide Mutual Insurance Company

One Nationwide Plaza
Columbus
Ohio
United States - 43215

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Nationwide Complaints & Reviews

Nationwide / Claim mishandled and poor customer service

Ev
Evelyn Baione on Nov 27, 2016
I feel that Nationwide did not handle my claim very well. The poor judgement, careless errors, lack of concern and effort have left me without a vehicle. Your company should have just totaled my car and given me the blue book value immediately after the accident. Nationwide has cost me...

Nationwide / Settling a claim

Ro
Robin Radcliffe on Oct 26, 2016
Nationwide's auto insurer, Mr. Nicholson ran a red light and caused me multiple injuries. I live in Georgia. They admitted liability and still aren't paying. People! There are State insurance Laws! They are hoping we dont know about them. Here in Georgia..when liability is clear they are...

Nationwide Insurance / Such unprofessional service

Me
Meiyin Qin on May 4, 2016
Because of the agent's fault, I didn't get the quota as they promised. I got my bill increase $400 per year. They said I was missing some documentations they need and I got the bill later. I was trying to reach to the agent hardly to let him help me to take a look at the issue. I...

Nationwide General Insurance Company / Denied Claim / Treatment by claims adjuster

Sh
SharleneG on Mar 7, 2016
My claim was for depreciation of value of my car. I bought my car 10/31/15, it is a 2012. My car had never been in a accident before and then I got side swiped when it was parked about a month after I bought it. After I had gotten it repaired, I inquired about a depreciation of value claim...

Nationwide Insurance Company / Auto insurance (Property damage)

Re
Reviewer67246 on Feb 11, 2016
A vehicle insured under one of the Nationwide companies attempted a U-Turn across oncoming traffic on the 4th day of July 2014 striking my luxury vehicle near the headlight with a direct impact to the RF wheel. Nationwide denies there was any damage to the tire, suspension, front bumper...

Nationwide / Cancellation of auto/renters

Re
Reviewer40189 on Feb 8, 2016
2/8/16 I called the Lower Burrell agent in PA to inform them that upon buying my house I had found another company that with home and auto would save me over $500/year. I had told them that I would like to cancel my insurance with them for the following month. The agent was disgustingly...

Nationwide Insurance Co. / Claim denied

Ri
rickster2 on Jan 29, 2016
Logic doesn't count: My wife got stuck in mud and was pulled out by a tow truck, disconnecting the front body panel in the process. She drove home (about 4 miles). Since the car still seemed okay to drive she drove it about 40 miles the next day and it overheated. The claims adjuster said...

Nationwide Insurance / Withholding payment on a claim

Re
Reviewer64602 on Jan 12, 2016
Other driver opened his car door into my lane of travel as I passed by, striking the wheel well area, mirror and passenger side door. Nationwide decided in subrogation (6 months later!!!) that without witnesses it could have been caused by either party and withheld my $500 deductible. At...

Nationwide / Reinstate my policy!

Na
Nationwidesucx on Dec 31, 2015
I feel that NATIONWIDE is not on my side when I need their help. I have been a loyal Nationwide auto insurance customer for over half a decade. My auto insurance policy had just been cancelled on Dec 29, effective back in Nov 29. Now I have a lapse for a month. I got a notice from...

Nationwide Home Owners Ins. / Deductible Increase .

Le
Leo E. Sancho on Nov 1, 2015
About a month ago Nationwide raised my deductible from $1000 to $2500... I went to the agent to complain and he told me there was nothing he could do. My premium per month dropped $4. At $2500 it would take a very large disaster for that much damage on my home. $2500 deductible is like...

Nationwide Insurance Company / Breach of contract, damages and declaratory relief

Se
Senior Vets on Jun 7, 2015
This company had a untrained, unskilled sales agent sale us auto/renter's insurance in June 2014. We faithfully paid our monthly premium amounts each month from June to December 2014. In December during a roadside safety check, a law enforcement officer informed us that our tags and...

Nationwide Insurance Company / Taking Advantage of Seniors

Ba
Babyboomers on May 25, 2015
A untrained sales agent of Nationwide Insurance Co. in McDonough, GA came to a over 55 yrs. old senior community to sale auto/renter's insurance. We purchase both policies from her, we are disable vets, husband and wife. We drove around paying our monthly premium faithfully to...

Nationwide / Won't pay claim.

St
Steven F Brown on Aug 5, 2014
Nationwide won't pay my claim. They say, because the person who hit me, won't respond to their calls and letters. They can't release the check. They already came and game me an estimate for the damage. Now they are doing nothing, because of the other person involved, who...

Nationwide Insurance / Cancellation - debt collection

Ds
DSimms on Sep 26, 2013
I have had nationwide auto insurance for 16 years and have had no complaints until I had to cancel. I cancelled my policy because 1) their rates were considerably higher then other companies when I added a second car; and 2) I moved to Florida and they do not operate in the state of...

Nationwide Insurance / Obviously paying your bill on time is not enough

La
Lazloe on Feb 7, 2012
I have fire damage claim and my truck has set in the shop for about a month now. All i hear from Sara B. is that there in the process of doing this or doing that. I have been with several different insurance agencies in the past and never had to wait more than a week for good customer...

Nationwide Insurance / Fraudulants

Ge
GEORGE DUVERGLAS on Jan 5, 2012
One of the few circumstance pertaining to [nation wide insurance]. In march 2011, my comprehensive&collision coverage was removed without my consent. I did'nt have knowldege of this until november, 2011. The follow up requested, for reasons why this occurred never transpired. When...

Nationwide Insurance / Extremely unhelpful customer service

T
T on Dec 13, 2011
For the last four weeks i have given up a minimum of 10-12 hours of my time calling and keeping up with the status of my insurance policy, in that time i have talked to associates, senior associates, and main supervisors about my policy all of which have promised a quick response and...

Nationwide Insurance / travel insurance

Be
Bev A. on Nov 7, 2011
we bought travel insurance for our cruise in Jan 2011& we are out $2000+. They only paid a small portion although we missed our connection & our cruise. We appealed our claim 2 times & each time after we sent the necessary information showing that the plane was late, we could not catch up...

Nationwide Insurance Auto / overpriced and overinsured

Ja
Jamie Warnick on Oct 26, 2011
After my divorce I had to get insurance suddenly and I called a local company and I was insured very quickly. I thought it compared in price, but since I really didn't deal with the car insurance before I really didn't know. A few years later when I had a financial crunch I...

Nationwide Insurance / NATIONWIDE INSURANCE INTENTIONAL GROSS NEGLECT/ FRAUD on Claims

Mg
m gg on Sep 23, 2011
My videos regarding Nationwide Insurance's rape of my home/condo integrity are now on YouTube. Please see: Youtube.com/watch?v=J_hYfvyPfoE and all the following videos under the Channel of MsYouWho7. More videos to be uploaded this next week. Email youwho7@hotmail.com if you wish to...

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