National Mint and Treasury’s earns a 1.7-star rating from 11 reviews, showing that the majority of collectors and investors are dissatisfied with purchases and service.
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I ordered 2 rolls of coins from National Mint and Treasury on Aug 16, 2022
I ordered 2 rolls of coins from National Mint and Treasury on Aug 16, 2022. They said I'd get them in mid December. On Dec 13th, 2022, I got an email saying I'd get the coins by Jan 16th, 2022. I called and canceled my order on the same day. They said I'd get a full refund check in 14 to 21 business days. But that didn't happen! I called on Jan 19, 2023, and they said the same thing. Still didn't happen! I called again on Feb 1, 2023, and they said the same thing. It never happened! On Feb 20, 2023, I called and got put on hold. After a few seconds, I got a recorded message to leave my contact info and a "Team Member" would call me about my refund. I left my info, but no one called back. On 2/22/23, I emailed them at
On August 3rd, 2022, I saw an ad in the local paper about gold coins available for Florida residents
On August 3rd, 2022, I saw an ad in the local paper about gold coins available for Florida residents. I called *** on 8/3/22 and talked to Christopher. I ordered 2 bricks of gold Buffalo Nickels, which cost me $900.00. I made the payment over the phone using my credit card. My credit card statement shows that I was billed on 08/05/22 with a transaction number ***. The company gave me a confirmation number of ***.
On 08/15/22, Teresa informed me that it would take 90 days to process and receive the gold nickels. However, on December 12, 2022, I called again because the 90 days had passed. This time, I spoke to Linda and provided her with the same confirmation number. Linda told me that I should expect to receive the coins between January 9th and January 23rd.
On January 13th, I had a conversation with Debra, who informed me that the coins had already been shipped by ***. When January 23rd, 2023 arrived, I called again. They transferred my call to a customer service representative named Allison at this number ***. Allison assured me that she would open an investigation into my claim. She promised to get back to me on or before February 13th, 2023.
On February 17th, 2023, I followed up and spoke with Samantha. She informed me that there was no record of the transaction. However, I have proof of the $900.00 payment on my credit card statement.
on 11/22 a charge was made to my credit card account for $1170 by "NATIONAL MINT AND TREASURY" and the phone number provided on my
on 11/22 a charge was made to my credit card account for $1170 by "NATIONAL MINT AND TREASURY" and the phone number provided on my statement links back to the National Wildlife Federation (NWF). The NWF has no record of this transaction and this transaction was not authorized by me. I did not buy anything from the national mint and would like my money refunded
The complaint has been investigated and resolved to the customer’s satisfaction.
Is National Mint and Treasury Legit?
National Mint and Treasury earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
National Mint and Treasury has claimed the domain name for nationalmintandtreasury.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Nationalmintandtreasury.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Nationalmintandtreasury.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- While National Mint and Treasury has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- National Mint and Treasury protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to National Mint and Treasury has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Ordered a set of Walking Liberty Silver Dollars from National Mint and Treasury
Ordered a set of Walking Liberty Silver Dollars from National Mint and Treasury. I have to date not received the items and have called 3 times for status of the order. Each time I am told it is 30 to 60 days out. And today when I called I am now being told it will be Oct 31, 2022. These were ordered and fully paid for on March 17th, 2022. I would like the product I ordered to be sent ASAP.
The complaint has been investigated and resolved to the customer’s satisfaction.
In April 2022 (credit card was chaged April 26, 2022), we ordered 4 rolls of coins for over $1,000
In April 2022 (credit card was chaged April 26, 2022), we ordered 4 rolls of coins for over $1,000. These have not been delivered. Emails were sent out from the company indicating shipping dates were delayed last fall, and then should be shipped in December 2022 and then again in January 2023. Attempts to contact them via email resulted in no response. Calling the 800 number (***) on 2/12/23 resulted in a promise to ship the coins out 2/20/23, which has not happened.
Back on 7/15/22 I ordered a roll of the Silver Walking Liberty coins at a price of $594
Back on 7/15/22 I ordered a roll of the Silver Walking Liberty coins at a price of $594. I did not receive anything so I called and cancelled the order on 12/27/22. They informed me that I would get my refund within 15-20 business days. I did not receive anything and called *** and left messages on 1/26/23, 2/4/23, 2/14/23, 2/17/23 but still have not yet received any call backs or refund. I even sent an E mail on 2/4/23 to ***" but still no response. Please provide assistance. Thank You
We placed 2 orders of $1170 each with this company in September 2022
We placed 2 orders of $1170 each with this company in September 2022. The order numbers are ***. They said it would take "up to" 90 days to receive our merchandise. After 60 days we got concerned and called. They said it was going to take 5 months. We asked for a refund. They said it would take 14 to 21 days which seems excessive. I did a web search and saw that there were ComplaintsBoard.com complaints already. Today we made a report with our credit card company and now we are filing a complaint with ComplaintsBoard.com and to try to ensure we get our money back.
May 28, 2022: I Bought for $1755.00 / 3 Rolls of *** Half-Dollars, Delivery in 30 To 90 Days Confirmation # *** October 4,
May 28, 2022: I Bought for $1755.00 / 3 Rolls of *** Half-Dollars, Delivery in 30 To 90 Days Confirmation # *** October 4, 2022 I called for Delivery Time. They said to me, Call in November. I Called 11-25-2022 : They said sorry, call back in December. I called 12-05-2022 they said sorry, December 21, 2022 I Called to cancel my order They said Refunds take 14 to 21 Days. Now They have been very rude to me and saying I havn't been approved for a refund yet. Now What Really is going on? They won'T help me track my refund either. COMPANY NAME IS NATIONAL MINT AND TREASURY @
I am 82 years old and ordered these coins from a newspaper Ad in my local paper
I am 82 years old and ordered these coins from a newspaper Ad in my local paper. On 12-10-22, I ordered the coins and they charged my credit card $594.00 (Order ***). I called in January (1/11/22) about the order was told it would certainly ship by February. Called February (2/15/22) to be told problems getting the coins to fulfill order but they would certainly shop by March. Called March (3/1/22) to be told they would ship certainly in April. Finally called on 5/6/2022 and told them to cancel the order. They confirmed the rep had the capacity to cancel it in 2 to 3 days and I would get an email to me to prove it was refunded. Talked to Christy (agent ***) on 5/24/2022 and she told me again that the refund would be issued and then proof in 24 to 48 hours.
In Oct 2022 I ordered 2 rolls of gold nickles for a Bday present in Nov. When I was told, after the fact, I wouldnt recieve order until Feb 2023 I canceled the order. It has been a merry go round since. I am out $428 for the order and another $12 for bounced check from the US Mint and Treasury. I finally had a man, John *** from their customer service office call me to inform me that the check the Treasury Mint sent me to reimburse my order is going to bounce. I had already deposited it and yes in fact it bounced the next day. So that is the additional $12, fee from my bank. John then called me again and said I would be receiving another Check and a gift of a roll of gold nickles. Well I got the nickles but no check and now John is not returning my calls. Stupid me threw out my notes with order #'s etc after I got the check. My #
Back on 7/15/22 I ordered a roll of the Silver Walking Liberty coins at a price of $594. I did not receive anything so I called and cancelled the order on 12/27/22. They informed me that I would get my refund within 15-20 business days. I did not receive anything and called *** and left messages on 1/26/23, 2/4/23, 2/14/23, 2/17/23 but still have not yet received any call backs or refund. I even sent an E mail on 2/4/23 to ***" but still no response. Please provide assistance. Thank You
I ordered coins from National Mint and Treasury. I paid by check Jan. 20, 2022 $1,170.00 Check # *** and July 31, 2022 $448.00 Check # 1231. I never received coins, when I called to check, they gave me dates that have come and gone. Finally on Jan. 20, 2023 I asked for my money back. They said it would take about 6 weeks. Now I tried calling and it rings once and than a busy signal.
In April 2022 (credit card was chaged April 26, 2022), we ordered 4 rolls of coins for over $1,000. These have not been delivered. Emails were sent out from the company indicating shipping dates were delayed last fall, and then should be shipped in December 2022 and then again in January 2023. Attempts to contact them via email resulted in no response. Calling the 800 number (***) on 2/12/23 resulted in a promise to ship the coins out 2/20/23, which has not happened.
In Oct 2022 I ordered 2 rolls of gold nickles for a Bday present in Nov
In Oct 2022 I ordered 2 rolls of gold nickles for a Bday present in Nov. When I was told, after the fact, I wouldnt recieve order until Feb 2023 I canceled the order. It has been a merry go round since. I am out $428 for the order and another $12 for bounced check from the US Mint and Treasury. I finally had a man, John *** from their customer service office call me to inform me that the check the Treasury Mint sent me to reimburse my order is going to bounce. I had already deposited it and yes in fact it bounced the next day. So that is the additional $12, fee from my bank. John then called me again and said I would be receiving another Check and a gift of a roll of gold nickles. Well I got the nickles but no check and now John is not returning my calls. Stupid me threw out my notes with order #'s etc after I got the check. My #
Order placed on December 9th, received an order confirmation email the next day December 10th, my credit card was charged on December 9th, I called the phone number *** and spoke with them about canceling my order. National Mint & Treasury is pleased to inform you that your order(s*** has been received. Your order details are below. Order Details Item # ***escription: Roll of Silver Walking Liberty Half Dollars Idaho Qty Ordered: 2
I am 82 years old and ordered these coins from a newspaper Ad in my local paper. On 12-10-22, I ordered the coins and they charged my credit card $594.00 (Order ***). I called in January (1/11/22) about the order was told it would certainly ship by February. Called February (2/15/22) to be told problems getting the coins to fulfill order but they would certainly shop by March. Called March (3/1/22) to be told they would ship certainly in April. Finally called on 5/6/2022 and told them to cancel the order. They confirmed the rep had the capacity to cancel it in 2 to 3 days and I would get an email to me to prove it was refunded. Talked to Christy (agent ***) on 5/24/2022 and she told me again that the refund would be issued and then proof in 24 to 48 hours.
on 10/04 i purchased **** money orders in the amount of 1755 dollars to pay for 3 bankers rolls of silver walking liberties
on 10/04 i purchased *** money orders in the amount of 1755 dollars to pay for 3 bankers rolls of silver walking liberties. These money orders were cashed in by National Mint & Treasury on 10/08. There was no endorsement signature, only the numbers *** . The first call among several inquiring about my silver was on 5/24/22 and they gave me a shipping date of 5/30/22. Several times they gave me shipping dates that never materialized. Their excuses were covid and having to move into a new building. The last week in September i requested a refund and they told me i would receive a check within 7 to 10 days. That was about 76 days ago. The serial numbers of the two money orders are ***. Noting that they had no problem with getting the money orders cashed i can only deduct that their intention was to beat me out of my money. Being a 79 year old retired foot troop, i am appalled that the *** of the state of Ohio has not shut this operation down. being
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About National Mint and Treasury
Overview of National Mint and Treasury complaint handling
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National Mint and Treasury Contacts
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National Mint and Treasury phone numbers+1 (800) 929-2106+1 (800) 929-2106Click up if you have successfully reached National Mint and Treasury by calling +1 (800) 929-2106 phone number 0 0 users reported that they have successfully reached National Mint and Treasury by calling +1 (800) 929-2106 phone number Click down if you have unsuccessfully reached National Mint and Treasury by calling +1 (800) 929-2106 phone number 0 0 users reported that they have UNsuccessfully reached National Mint and Treasury by calling +1 (800) 929-2106 phone number
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National Mint and Treasury address2112 Lincoln Way NW, Massillon, Ohio, 44647-6142, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I ordered 2 rolls of coins from National Mint and Treasury on Aug 16, 2022Our Commitment
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We placed 2 orders of $1170 each with this company in September 2022. The order numbers are ***. They said it would take "up to" 90 days to receive our merchandise. After 60 days we got concerned and called. They said it was going to take 5 months. We asked for a refund. They said it would take 14 to 21 days which seems excessive. I did a web search and saw that there were ComplaintsBoard.com complaints already. Today we made a report with our credit card company and now we are filing a complaint with ComplaintsBoard.com and to try to ensure we get our money back.
on 10/04 i purchased *** money orders in the amount of 1755 dollars to pay for 3 bankers rolls of silver walking liberties. These money orders were cashed in by National Mint & Treasury on 10/08. There was no endorsement signature, only the numbers *** . The first call among several inquiring about my silver was on 5/24/22 and they gave me a shipping date of 5/30/22. Several times they gave me shipping dates that never materialized. Their excuses were covid and having to move into a new building. The last week in September i requested a refund and they told me i would receive a check within 7 to 10 days. That was about 76 days ago. The serial numbers of the two money orders are ***. Noting that they had no problem with getting the money orders cashed i can only deduct that their intention was to beat me out of my money. Being a 79 year old retired foot troop, i am appalled that the *** of the state of Ohio has not shut this operation down. being
May 28, 2022: I Bought for $1755.00 / 3 Rolls of *** Half-Dollars, Delivery in 30 To 90 Days Confirmation # *** October 4, 2022 I called for Delivery Time. They said to me, Call in November. I Called 11-25-2022 : They said sorry, call back in December. I called 12-05-2022 they said sorry, December 21, 2022 I Called to cancel my order They said Refunds take 14 to 21 Days. Now They have been very rude to me and saying I havn't been approved for a refund yet. Now What Really is going on? They won'T help me track my refund either. COMPANY NAME IS NATIONAL MINT AND TREASURY @