Nadula Hair
reviews and complaints

They show one hair on website and sends you something different

The nadula wig way thicker than I expected, which I love! The knots bleached really well and fast. This is the wig with no product. I washed the hair and there was no shedding. The hair was also pre-plucked.

They only wanted to give me $20 of my $100 order back for a package that I never received I was SO excited about my order, but the day that I was to receive it, it never arrived. My solution was to reach out to them and the shipping company immediately to see what could be done. Their solution was to try to keep $80 of my money. For some hair that I didnt get and clearly will not be receiving. Would not recommend. Will be disputing the transaction. I cant speak to the quality of the product for obvious reasons, but do not waste your time with this company.

I made a purchase for a 24 inch curly wig on October 5th, The wig came October 11 and it was nothing like what I purchased. Very cheap looking, thin, and short, no where near 24' inches. I contacted the company via email and asked for a refund. They told me to ship the wig back and I would be refunded immediately once they received the order. I asked for a return shipping label in which they did not provide and I had to pay 30$ via *** out of my pocket to ship the wig back! I returned the wig untouched, unused, literally wrapped in the package as it came. I got the confirmation on tracking and they received the wig on October 15th. Since then I have been literally going back and forth via email about my money. Sent pictures of my receipts of me sending the package back and shipping with tracking number, as well as a screenshot of the tracking confirmation email saying it was indeed received by them by someone names "Young" ON OCTOBER 15! They told me they haven't received it! They keep saying the same thing to provide them with my PayPal information to issue a refund for the SHIPPING ONLY and that was the only way I could be refunded for the SHIPPING not the *** and that was not the initial way I paid for my order. I am highly upset and need my refund for an almost $300 wig PLUS the 30$ shipping I paid to return their merchandise. I don't recommend anyone to ever do business with this company. They are definitely scammers and the quality of the hair they have is absolute garbage! DO NOT give your PayPal info to these people. I am figuring out a way to get my money back as we speak. DO NOT PURCHASE FROM NADULA HAIR! THE WHOLE COMPANY, the EMPLOYEES, the MANAGER IS ALL A SCAM! I didn't even want to put one star, it really zero.

DO NOT ORDER FROM THIS COMPANY ! I reached out to this company looking for a transparent lace closure. Before even ordering from this company I asked them if they had transparent lace closures they said yes, I told them I needed it by Friday in time for my hair appointment, so I paid an extra $20 for express shipping. After they provided me with a tracking number they reached out to me and told me that they only had light *** lace closures and it had already shipped ! I became so upset because I clearly asked for transparent lace and they lied about having it. So I asked them to cancel the order and refund my money, they told me that I would have to wait until it is delivered and then send it back or refuse the delivery I told them no because I had a hair appointment and I needed to get the right closure and that they shouldve been honest about their products. So they then refunded my money and said they would intercept the delivery and put a return to sender on the package. I never received the package the tracking said it was DELIVERED TO AN AGENT which means that the delivery carrier hired another delivery courier for delivery which is because the company put a stop on the delivery and when I contacted *** they said they shipped it back. Nadula LIED to PayPal twice and filed a false dispute which left my PayPal account in the negative. Knowing that I didnt receive the package. I reached out to *** multiple times at first they were saying that it was sent back and then after I kept calling and telling them that the company was saying they hadnt received it they said it was lost ! I asked the company to reach out so they could hear it for themselves at first they told me they did and that *** didnt get back to them and then they told me because they were in China the call failed ! But they called to make sure it wouldnt be delivered at first but didnt put forth the same effort when receiving it back because they had already filed a false dispute and got the money for it ! I contacted PayPal they said that Nadula hair told them that they bought an item from me and never received it but it was the other way around ! I tried to appeal it through PayPal but after all the back and forth it was too late ! I dont recommend anyone ordering from this company or doing business with them they are a dishonest company and they steal from their customers ! Look up their reviews on trust pilot there are a lot of people saying the same thing ! This company is fraud DO NOT SHOP WITH THEM !

I ordered hair from this website May 19 3 bundles and closure loose wave hair deal totaling to $185.93. I had not seen anything about the product processing so on May 26 I messaged them asking about my items, They responded that the item is out of stock I was unaware the item was out of stock and they tried to convince me to get a new item. Had I not messaged them I would not have known they didn't have my order that was promised to be processed in 5-7 days. I am now behind on a photoshoot for a client due to them never reaching out. I requested them to cancel my order and refund me they agreed and said I would get an email. Hours passed I never received an email and so I emailed them again. They said my order has been cancelled but still have not sent me an email confirming. Also I was not refunded either. The company is lying and not giving me my money back for a product I am never receiving. They haven't even made the product out of stock on their website yet.

On May 4th I brought a wig from this company. A week later I sent an email to them letting them know that I have not received a confirmation email or a tracking number. Nadula hair then messaged me back and said that the product was no longer in stock and I should by a wig they had in stock. I let them know they can refund my money because I wanted what I paid for and did not intend to spend more money. Later that week, Nadula emailed me back saying that they could not refund my money because they already sent out the wig. 2 week have gone past and I have still not received my purchase. I call and email but are getting blank responses. I have called fedex to locate my package and Fedex has informed me that a shipping label was created on May 14th but the package is still with the seller. So all of this time, Nadula has been lying to me saying that the package was in route. They still have my package and still have my money and I would like them to refund my money.

First off this company is a fraud! My first time purchasing through this company I did my research and they paid women to say these wigs and hair bundles are 100%human hair. And even reading the reviews of the wig they were getting outstanding reviews. So I decided to make my purchase on April 8th 2022 the wig arrived April 11 2022, opening the box a foul chemical smell came from the box, I pulled wig out and noticed how big the wig cap was, I knew it was not going to fit my head properly. Tried it on any way and wig was way to big the back of wig cap was by my neck area. There is no way to tighten the wig and make it fit like advertised on website. I ran my fingers through the wig, they wig she'd like crazy and the ends of the hair where already tangled. The wig looked like it was used and they sent the wig to me. This wig looks nothing like the website are what was advertised by the company. I let nadula know I needed a full refund. They stated to send the wig back. But reading the...

I ordered a product from the company around February . The service and shipping was good as far as it being fast and the merchant answering the questions that I had . The hair was soft and before installing I gave 5 Stars because it was true to length . I didnt install the hair immediately but when I did , I used the same methods that I always use when installing hair . This time however my forehead had discoloration and patches from the lace , and my hair was falling out in clumps. It was handfuls of hair at a time . I spent $438 using afterpay and I never was late to a payment . I experienced itching but thats not a red flag because it is a protective style and thats normal . I reached out to the merchant and they tried to give me $40 and a credit to buy from them again after I informed them and sent them videos of the hair falling out . I even disputed with my bank and for whatever reason the merchant sided with them . I had to go the Very next day to a salon where they had to cut m...

I ordered a product from the company around February . The service and shipping was good as far as it being fast and the merchant answering the questions that I had . The hair was soft and before installing I gave 5 Stars because it was true to length . I didnt install the hair immediately but when I did , I used the same methods that I always use when installing hair . This time however my forehead had discoloration and patches from the lace , and my hair was falling out in clumps. It was handfuls of hair at a time . I spent $438 using afterpay and I never was late to a payment . I experienced itching but thats not a red flag because it is a protective style and thats normal . I reached out to the merchant and they tried to give me $40 and a credit to buy from them again after I informed them and sent them videos of the hair falling out . I even disputed with my bank and for whatever reason the merchant sided with them . I had to go the Very next day to a salon where they had to cut major length off of my hair. I have all proof and I am ready to fight for whats right .

I ordered a product from Nadula Hair on January 23rd 2022. Order#N600393331 one item was for *** and the other was for ***. They sent each item separately, instead of together and as a result. I received the item for ***, and the one for *** was delivered to someone else. Although delivered to the wrong address, the company market it as delivered. I the customer, received someone else's package. I explained this to Nadula, showed picture evidence, and because their shipping company market it as delivered, they decided I was being dishonest. Despite the many evidences I provided. To their shipping company, paypal, and Nadula themselves. I had been having problems all week with their shipping company, I filed 3 other claims their after for products marked as delivered, but weren't. Nadula refuses to give me a refund.On January 31st the package was marked as delivered. However, they gave me a completely different package from what I ordered. The package had the wrong name, tracking number, and address. I returned the package to the person it actually belonged to. I have evidence of this as well and explained it all to Nadula. However to avoid having to refund me. They decided that I received my package.

First off this company is a fraud! My first time purchasing through this company I did my research and they paid women to say these wigs and hair bundles are 100%human hair. And even reading the reviews of the wig they were getting outstanding reviews. So I decided to make my purchase on April 8th 2022 the wig arrived April 11 2022, opening the box a foul chemical smell came from the box, I pulled wig out and noticed how big the wig cap was, I knew it was not going to fit my head properly. Tried it on any way and wig was way to big the back of wig cap was by my neck area. There is no way to tighten the wig and make it fit like advertised on website. I ran my fingers through the wig, they wig she'd like crazy and the ends of the hair where already tangled. The wig looked like it was used and they sent the wig to me. This wig looks nothing like the website are what was advertised by the company. I let nadula know I needed a full refund. They stated to send the wig back. But reading the other complaints about this company not refunding people's money back is insane. I will also report this company to ftc. This company is getting away with people's hard earned money. And sending customer bogus products. This is not human hair and it's not quality work.

On Dec. 11th I placed an order in the amount of $167.53. On Dec. 17th I received a notification that the package had been delivered but it hadn't been delivered to me because I was home at the time. I contacted Nadula and *** to figure out where the package was delivered to and I was told by *** to file a claim/case. I filed the case and contacted Nadula again to see if I could get a refund or have the order sent to me again. After multiple emails, I received a call on Dec. 30th from the "manager" saying that they would refund my money and I would receive an email in 24 hours. An hour later I received an email stating that "There is no compensation from *** for the package and there is nothing they can do for me". *** stated that the company is compensated when a claim is filed. They stated that the company should refund my money because they will be compensated by ***. So it looks like I'm out $167.53 and there's nothing I can do about it. I've never experienced this type of service before. It is very upsetting that they get to continue to do this to people with no consequences or accountability. I repeatedly asked for a refund and was told I would receive it only to receive an email shortly thereafter stating that I would not receive a refund or my order.

I made an order 3/17/22 for the amount of $206. (Order:N600422212) Nadula company has a 30 guarantee refund policy and free prepaid label if you live in the *** Well my problem began when I spoke to someone from customer support through email. I was encouraged to send the product back and provide them with tracking details. I returned and according to *** it was successfully delivered. I was well within my 30 day timeframe, paid $20 for shipping even though it's supposed to be free on behalf of this company. All I wanted was some details about my refund, and have yet to hear anything. I find that very odd being that I received a quick response about returning the item. The item was still in great condition, never worn; I just didn't like the results of the wig. I spoke to someone through the online portal and that person basically told me to "be patient the refund is coming", but couldn't provide me any details on my order. It does not take this long to receive details about a refund, however, they keep prolonging my refund and lieing to me! I honestly believe they get you to send the hair back, with no intentions of sending you a refund, only to resale the wig to another customer. I'm filing this bs with my bank, but felt compelled to warn others about this scam company and hope to receive my money back asap! Never will I ever purchase with a company I'm not familiar with.

I purchased a wig from this company. It was advertised as a hd lace wig. However, once I received the wig it was not hd lace at all. My hair stylist also confirmed the lace was fake and tinted. I informed the company and was advised to send the wig back. I was told to take pictures of the wig before they would accept it back. I sent 3 photos of the wig via email and was told it was good to send back. I paid for the shipping myself which was $13.89. I sent tracking information to the company and was told once received I would be notified. After 2 weeks of no update, I reached out to the company because *** had notified me the company had received the wig a week prior. They advised they would issue refund. The refund issued was $50.00 short. I reached out to see why and was then told the wig was damaged. I advised that was not true and photos were sent prior. They stated the wig was damaged and sent photos. The wig didnt look like any of the pictures I had previously sent. I believe the company purposely damaged the wig to make sure they could deduct funds from my refund. They never notified me they felt there was an issue with the wig. They just took money away and then said oh its damaged. They didnt even notify me they had received the wig a week prior to me contacting them. Who knows what could have happened in their warehouse for a week. Items get shifted around and they had no intentions of contacting me before I contacted them. Even when they advised yes we received and will be issuing a refund, no one said the wig is damaged. This company is fraudulent and honestly did not want to issue my money fully. I even posted a review about how the wigs are not lace and it was never posted. They only post positive reviews knowing the product is not what theyre selling.

I purchase a hair product back in January 3,2022 do to advertisement on their website guaranteeing if your not happy product you can receive a full refund .I received the product through the mail and when the product arrived it did not look nothing like the product that was described on the website and look very unappealing and I was displeased when I received it. I had seen in their advertisement if you were not satisfied with the product you can return immediately within thirty days and to request a return label to send the product back . I could only contact the company via email so I email the company January 7,2022 asking for return label to return the product back to the company and explain the situation why I was unhappy with the product I received . When I finally received a response by email the company told me keep the product and they would give me a $10 discount on my next purchase. I specially asked for a refund as advertised on there website and I had no problem sending the product back without a issue . After about four days of me complaining through emails only I finally received a return label on January 11.,2022 and I shipped back the product January 14,2022 and the tracking number stated the company received it back on January 17,2022 at 1:20 pm . I have since contacted my credit card company and PayPal and filed a dispute complaint against this company *** will not respond back to my credit card company or PayPal or refund me my money ,and to this day which is now March 15,2022 I still have not receive a refund for the product which was a total of $ 62.83.This company has a advertisement if you not satisfied with the product you can get a refund within 30 day for me it has been over two months and I returned their merchandise and still no refund from this misleading and false advertisement of this company.

I ordered an item from Nadula, which has this location information E-mail: [protected]@nadula.com, Address: ***. Now, I received a text message from this company, stating that my order (#***) was out of stock but the text was trying to direct me with purchasing another item for more money. When I went to their website Nadula.com it showed that the item that I ordered (Nadula Hot Selling Body Wave 360 Lace Front Wig High Quality Human Hair Wigs 180% Density Wigs) was still in stock, when I asked about that, I was told, oh yes, we just got that back in stock on Wednesday, November 4,2020 but mind you I received the text on Thursday, November 5 ( that I still have by the way) telling me they were out of stock. So, he (***) preceding with tell me oh since it was out of stock we canceled your order, but I never received a refund or email notification stating such and then he continue to tell me that I would have to reorder which meant he wanted me to cashapp, zelle pay, or even western union more money to him to send out an order that I've already paid for and that was clearly in stock according to their website. When I told him to just give my refund or show proof/documentation that a refund was processed all he (***) kept saying well, if you want your order then you're going to have to pay or the order will just sit where it was. I wish I did my research more to find out that this company appears to be a fraud and it's not fair. If you/someone would just please help and direct me with everything that I need to do to see that this does not happen again and that this website is taken down because its not okay to fraud people and that there are consequences for actions of that nature. I can be contacted via email at *** I look forward to hearing from someone soon.

I ordered a human hair 18" straight lace front wig on 11/8, I received on 11/10 a wig that said 16" on the packaging but the strands measured a mix of *** inches, 75% were in the 10 inch range. I reached out to their customer service email, no response. They added me to a *** chat where they advertised a fake VIP sale but the prices were not discounted from their regular prices. I inquired on my customer service issue there and they told me I'd receive a return label in a couple(two) hours then I can call *** to schedule a pick-up. I told them I would be traveling soon and didn't have time to go running to the post office, so Ok with this arrangement. Hours go by, some ppl in the Whatsapp called out the false advertisement and the ugly wigs. I also called out the false advertisement and lack of customer service because they never sent the label and then ignored me on Whatsapp when I reached out for an update. They promptly removed me from the group chat. They proceed to DM me and said I'll get a refund when they receive the wig and that they will try to send the label in 24 hours, which was not what I was told earlier. I told them again that I was going to be traveling and didn't have time to go running to the post office and that this is really an inconvenience and they basically told me well when we get the wig that I didn't order they'll issue a refund (even-though I'm sure this 10 inch wig doesn't cost as much as an 18 inch wig but they wanted to keep my 18 inch money). They kept messaging me trying to negotiate for me to keep the wig, which why would I pay the price of an 18 inch wig for a 10 inch wig. They really think we're ignorant! Then they went on to tell me to send them some pics of the wig measurements, which I had already sent them twice earlier. They really tried to have me running around in circles to get my money back and this went on for hours. Currently they still have not given me my money back or sent a return label.

On November 26th I purchased two wigs for $*** from Nadula *** The order number ***, one wig was *** and the other was ***. I also ordered a wig for my mother on December 5 for $70.00. I received my hair the following week but I didnt try it on. On Dec. 12th I received the wig a purchased my mom and I tried on my wigs and realized the cap size was too small. On Nadulas website it says that they have a 30 day no hassle return policy. I contacted the company by telephone with the number that is provided on their website, No one answered so I left a message. I received a call back around 7pm that afternoon. Because the company is based out of *** and theres a three hour difference I assumed thats why they called me so late. I explained to the representative that I wanted to exchange the wigs because the cap size was too small. I sent pictures of the wigs to prove they were not used and in the same condition. The company agreed to do the exchange. The representative explained that they would send me two new wigs with a larger cap size, refund me my original $*** and only charge me $*** for the new wigs. He asked me to send the new payment through Zelle. I asked if I could return the wig first and repurchase through the website once I received my refund back. He said that the refund was going to be sent simultaneously through Zelle. I was apprehensive but I attempted to send the money. I received a message from Zelle that the person that I was sending the money to wasnt approved. The he asked me to send it through cash app instead, so I did. I sent the money but I didnt get a return on the original ***. He said asked me to try again with the correct dollar amount of ***. The payment also went through but I didnt get the *** or the *** back. He asked me to send another payment and I refused. I hung up the phone and contacted my back right away. I made a dispute claim for the original purchase and the Cash app.