MyHeritage
reviews and complaints

Unauthorised credit card charges imposed. The above company has been imposing unauthorised credit card payments from my account. How and why this happened I do not know. I would like a complete refund of my payments to be made to me. My email address is [protected]@btinternet.com. I have noted the same complaints about this company on the web, and following similar complaints, suitable refunds were obtained. I would like the same outcome for myself. I also think the company should be proscribed, as my objections are supported by other correspondents to this website.

Hello

My name is Carol Macklin and I am In Sydney, Australia.

I have not found My Heritage useful at all and went to a lot of trouble going through your website to find how to cancel the subscription which I knew was coming up in February. I believe I went through the correct process a month ahead of the renewal date.

I believe this process is quite a complicated one.

I now find that my subscription was renewed on 29 March.

This cost me almost $300 Australian and is a total waste of my money as I will not be using it. If you look at my user record you will see I was not using it, so why would I wish to renew?

I am applying for a refund of the payment.

I also wish to have clear advice to ensure that my card will not be used in this way again.

Thank you

Carol Macklin

I purchased the Premium subscription after speaking with a sales representative for the purpose of the "Smart Matches". According to the rep, MyHeritage would search their immense database of family trees and find people in common and offer to add branches to your tree. "When you add a person to your family tree, MyHeritage's algorithms will immediately get to work searching our vast database of family trees to find entries that appear to list the same person.

Each individual you add to your tree increases the chance for additional discoveries. With Smart Matches™, you might be able to grow your tree exponentially or learn valuable new information you wouldn't have found from other sources".

After a few days, I noticed that I had received no Smart Matches. I called and was told that they would be updated weekly. After a week, still no matches, even though I know of 4 other cousins who have trees on MyHeritage with common family members to me. I also told them that I was having problems with their "Family Tree Builder" and they said they would have a technician call me. I never received a callback.

I called to cancel but was told that they would resolve the problem and to just give it another week, which I did. Still no Smart Matches (which is the only thing that I was purchasing it for).

I called after another week to cancel. They said they were sorry that I had not received any matches and that they would "escalate" the service call and have someone return my call. No one ever called.

I called the 3rd week to cancel and still received an apology and was "guaranteed" a call back to fix the Smart Match problem. I was told that they were very busy and that I was assured of getting a callback within a few days.

Another week has gone by with no resolution, no Smart Matches and no callbacks. So, I called today to cancel AGAIN, only to be told "You had 30 days to cancel to get a refund. We can cancel your account so you won't be renewed next year but it's been 35 days". So, no refund!

I feel I was scammed. I never received what I paid for, while actively communicating and pursuing resolution. They kept assuring me that it would be properly fixed, only to keep me on for over the 30 day period. ATROCIOUS.

this company is terrible do not subscribe they take a years payment out your account instead of a month

This is absolute [censored]! I did not buy a damn thing from you guys. Return my payment of 191.48 usd immediately! [protected]@teachers.org
i'm telling you the truth...i WILL hunt down, and find whoever hit the button to take that payment out ..do you think you are the only people who know how to use the internet? or know how to use backdoor scamming schemes? If you take something far enough, you're going to eventually meet the guy who will screw you in return. Nice to meet you. ...i can assure you, there are ways to track everything today. I WILL find the source. Count on it. Return that money...immediately. I will not stop. You can count on that too. I will track you down if it takes every resource at my disposal. No matter how long it takes. Beginning today. I WILL find your office, I WILL find your location..and I WILL find the person who did this.

I recently checked my account and noticed that unknown for me company BLS Myheritage LTD took money from my account. I didn't authorize any payments and it was very strange. As well as I checked reviews about this company and found out that there were many customers, who lost different sums of money and they couldn't reach the seller. I have the same issues. Please, help me to return 244.77 Euros back.

My name is Marina and I'm Brazilian.
I had already registered in My Patrimony but never used it because after registering my friend told me that the company would make automatic debit in my account.
I wrote to this company and asked to cancel my registration, but My Heritage did not respond.
However, they continued to send emails to use this site.
I only request the completion of my registration and consequently the automatic discount on my account.
Regards
Marina Prado Motta
Account ID: [protected]

Dear Sir/Madam,

There was an unauthorised charge to my Account on the 8th March 2021
of £120.00 on the 'Howard Web Site'.

I require the £120 to be refunded to me immediately, otherwise this fraudulent transaction will be reported to the necessary authorities;
and appropriate action will be taken against your company.

Yours Sincerely,

Helen Howard

[protected] /[protected]

I have been sick in bed most of the past week and was unable to cancel my trial. We have had some big expenses this week and I must cancel now.
I hope you will be able to accommodate me at this time. Thank you for understanding!

Pre-Authorization Debit At Bls*Myheritageltd, [protected], Ut On 030621 From Card#: XXXXXXXXXXXX4657

Vickie Daniel

My Smart Matches and Discoveries has quit working. When I click the recommended Smart Matches and Discoveried, I get ERROR CODES. This has been going on fir six days (March 1st).

Fair warning that you do not send membership funds to My Heritage. It's a scam/a rip off. Stay away from them.

th

Rosemary Parsons On August 25, 2020, I had a charge on my Citi card from
BLS*MYHERITAGELTD, phone number [protected], in the amount 0f $89.00. Found this when I started doing my tax return for 2020. I did not use this service and would like a refund. Thank you, Rosemary [protected]

You came in and took £113.99 out of my account which I never agreed to
and you never even let me know or gave a reminder that you were going
to take it off . I wish a refund back on to my card . By taking of that money
thanks to you some of my bills might not get paid. The money came out on the 26th of Feb even if you sign up for a trial you still need to give a reminder that your trial is coming to an end which obviously you didn't do or i would have gone in and cancelled.
Yours sincerely
Karen Cassidy

This company deducted a yearly membership out of my bank when I cancelled it a year ago.

I have been on hold to speak to someone for over an hour and haven't moved in the line from number 7 in the entire hour. I don't believe there is an actual customer service line.

I just would like a refund.

Today is Thursday, February 4th, 2021. I have been trying unsuccessfully to reach My Heritage by phone since Monday, February 1st, 2021 regarding a duplicate My Heritage account that I no longer have access to as I am no longer a Cox Communications subscriber. I have waited on hold for upwards of an hour only to be disconnected as I was the next person in line to be spoken to. As I write this, I am on my 8th call to My Heritage and waiting for someone to answer so I can get this resolved. I've also left two voicemails and no one has bothered to return my call. In fact, I am having to go through sales to get this resolved since I don't have a paid My Heritage account. This is unacceptable for having an alleged 24/7 support center. This is the 21st century after all.

After down loading my family tree data update my tree builder in my computer and lost pictures and data from my tree on the web. My web tree had about 60, 900 members and lost approx. 10, 000 members of my web tree. I reported the incident the 22nd of January 2021, incident number: "[protected], Lost tree information". Today is the 1st of February and still they have not gave me a answer. Sent them diferen. t follow up messages they do not answer me with a answer. What is happening? I called them I was on hold, and they while waiting ask me if I wanted to leave my name and phone number and they will get back to me, because I was number 18 on line.
That was the 29th of February and I'm still waiting for them to call me. Why they don't answer? No help, no status, no answer!
Edgar
My name Edgar Saltares My Heritage ID [protected]

I have never heard of a company that I cannot email for a complaint-this is definitely unethical. I have tried your old and new phone numbers (all of them state that the numbers are unavailable.) I was a techy in my previous job and the combination of numbers I used were various access codes all with the same results. Your help guidance is very poor: if I could have had someone to speak to my problem would be resolved straight away.
I find I have limited access without paying more money so I am requesting a full refund as the manual family tree that I have created gives me 90% of the information My Heritage gives me.
Extremely poor system.

I don't know what this or anything but my cash app account got charged 149 for no reason I never subscribed to anything or made any purchases or nun I jus seen on my account tht this place have charged me, and I see people on here was having the same probelm as me so yeah I will like my money back please and thank you help me please

I recently (Dec 2020) submitted 2 samples of dna to my heritage. 1 for me and 1 for my birth mother. The results confirmed a 49.7% match between the two samples ie the two samples were of a mother and a son.
However my mother's dna ethnicity was estimated to be 64% English. I was estimated to have 0% English. How can that be?
Furthermore, My heritage don't even allow me to contact them to discuss these dna estimates because I am not a "premium customer".

Peter UK.