Mumzworld.com
reviews and complaints

I have gone through a worst customer experience, placed an order for a baby cot for my new born baby which included mattress as per the sku information but it was not delivered! I have been calling them on a daily basis to solve this issue and deliver mattress to me but they are unable to provide any information and only told me that we are waiting for concerned department to respond! It takes ages to solve issues and my issue is still not solved! I have a baby cot without a mattress so this app is HIGHLY NOT RECOMMENDED! You can buy from mumzworld if you love to have WORST CUSTOMER EXPERIENCE!

This website, Mumzworld.com, has caused me a lot of frustration! I placed an order a whole month ago, and I still haven't received anything. They seem to use the cheapest couriers ever, which is part of the problem. But the worst thing about Mumzworld is their horrible customer service. They don't even try to help their customers with issues, and they don't even make any effort to satisfy customers with some small perks, like a credit or a solution. I've been begging them for weeks now to send me my things, but they still haven't resolved anything. I'm pregnant and my due date is coming up, and I have no idea when I'll receive my shipment. One of the courier companies they used, called Shipa, said that my shipment had been delivered, but it wasn't! This company claims that their shipments only take 7-14 days, which is far from the truth. I would strongly advise AGAINST using Mumzworld for any online shopping!

I had a wreck of a time with Mumzworld.com! I shelled out my hard-earned dough for an electric bike that turned out to be a downright danger - it burst into flames with just a single ride. I was over the moon when I heard they'd come to pick it up, but boy oh boy, was I in for a doozie! I gave them a bell over and over and over again, pleading with customer service to haul it away, and every time they'd say "tomorrow, guaranteed." Well, tomorrow finally came after a whole week, and only this one guy turns up. Can you believe it? I'm not sure he was the brightest bulb in the box, either, because he didn't bring anyone else to help him load the bike into the van. He just gave it all he got - he shoved it right off the kerb and into the vehicle. Let me tell you, he did a real number on it! Both mirrors busted right off, and who knows what else went kaput. Honestly, I was getting a kick out of watching him make such a mess of things. Just when I thought I couldn't be more disappointed, though, I got shafted out of my cash too - 3K down the drain, not a dime to show for it! That's what you get when you deal with Mumzworld.com, folks - pure bamboozling. They gave me a bad product, took my moolah, then snatched it back - total bunkum!

I'm very dissatisfied with the delivery service I received from Mumzworld.com. Let me start by saying that I've ordered things from many different websites before, and I've never had any issues like this before. This is actually the first time that I'm writing a negative review for any company.

I placed my first order with Mumzworld.com on April 5th, and after 8 long days of waiting, I still hadn't received my order. So, I decided to call their helpline for help. It was then that I found out that my order had been cancelled because one of the items I had ordered wasn't in stock. The thing is, I never received an email from them telling me that my order was cancelled. After a heated argument with their helpline staff, I decided to give them the benefit of the doubt and place another order.

Now, it's almost been a whole month since then, and I still haven't received my order. When I called their helpline to enquire about the status of my order, I was told that it had been shipped. However, one item had failed to pass the safety checks at customs, and no one from the company had bothered to inform me about this. I'm completely frustrated with the lack of communication from Mumzworld.com.

In summary, I would highly recommend that anyone thinking of ordering from Mumzworld.com should check their reviews before placing an order. For me, this whole experience has been very disappointing, and I doubt I'll be using their service again.

Yo, so here's the deal. I decided to give this Mumzworld.com a shot and ordered a sweet item on the 6th of June. They said it would be delivered in one to two weeks, but boy was I in for a rude awakening. After waiting for over two weeks, I decided to ring up their phone lines to see what was up. But you know what happened next? Absolutely no one answered! I was calling and calling, but no one was picking up. What the heck?

Finally, after what felt like forever, someone picked up and told me they had the wrong contact info. What? I never got notified by either the courier or the store about this issue. So I had to reship the item again and they told me it would be an urgent shipment with a 48 hour delivery. But you know what happened next? That never happened either! I was calling the courier company every day for a week, but no one was picking up. When they finally did, they said they received the shipment info but not the item from the store warehouse. This is ridiculous, yo!

At this point, I had been waiting for over a month for my order and I was fed up. I decided to cancel the order altogether. This was the worst online shopping experience ever and their customer service was garbage. Stay away from this site, peeps!

I was very disappointed in my experience with mumzworld.com. I was excited to order the Donkey 3 twin stroller along with other items worth almost 10,000aed online, but unfortunately, my experience with their customer service was terrible. Their representatives were pleasant to speak to on the phone, but they gave me the wrong information regarding a discount they offered. I downloaded their app and wasted time, only to find out that the 10% discount they promised was actually only 50aed! I was shocked and disappointed and asked if there was a cap, but the representative said no.

I made countless calls to their reps, including Alina, Angeline, and Yassin, all in hopes of getting the red canopy for my stroller. In the end, they only offered me 50aed as compensation for my trouble. I felt very offended and rude to be offered such a small amount after all the hassle I went through. I even compared their offer to other companies like Five Little Ducks and Just-Kidding, who were offering the full 10% discount without any cap.

I spoke to the manager, but he didn't believe that the other companies were offering such a discount. However, I had a screenshot from Just-Kidding where they clearly specified a discount worth almost 1000aed. In the end, I decided to order the Donkey 3 twin stroller and Tripp trapp high chairs from the other two places since they were offering a better deal.

Overall, I was very disappointed in my experience with mumzworld.com. Their customer service was terrible, and their compensation offer was insulting. I will not be using their services again and will be recommending other companies to fellow parents looking for baby gear.

My family loves shopping online, and we recently tried out Mumzworld.com. We were excited to order some toys and games for our kids, including some exclusive Beyblade products. We even planned to do YouTube reviews for our followers, who number over half a million fans.

Our first two Beyblade orders were great, but when we received the third one, we were disappointed. The box had a small piece of tape that looked suspicious, and when we opened it, we found that it was a returned item. The original cardboard, stickers, and instructions were missing, and worst of all, the launcher was broken because someone had already used it.

We immediately contacted Mumzworld.com to ask for a replacement, but their customer service was slow to respond. We were disappointed because we had planned on advertising Mumzworld.com in our upcoming YouTube review, but we couldn't in good conscience recommend a company that sent us a used and broken item instead of a brand new one.

We hope that MumzWorld.com will do the right thing and send us a new, unopened item with all the original contents. In the meantime, we caution other customers to be careful and avoid getting ripped off like we did.

See our proof links below for the pictures and video of the returned item:
Google drive link. https://drive.google.com/drive/u/1/folders/12kvRbwLNfwqYDmud7HB_Xpw3SbspNtNk

So, I was browsing Mumzworld.com the other day and decided to get myself an Evenflo - Top of Stairs Walk Thru Gate. The website looked all professional, but boy was I in for a surprise! When the gate arrived, it was all exposed in its original carton with no protective packaging, and the carton was all torn and crushed on the opposite corner, I couldn't believe my eyes! What shocked me even more was that the shipping company refused to take it back right away. The whole incident left me in a bad situation, but that was just the beginning.

A while after receiving the delivery, I stumbled and broke my foot, meaning I couldn't deal with the damaged gate delivery for ten days. To my dismay, when I contacted Mumzworld, they straight-up told me that the replacement had to be made within 7 days only! Are you kidding me? I had photo evidence showing the damage that the shipper had caused, and it was clearly Mumzworld's fault that the item arrived damaged due to no protective packaging. This was supposed to be a child safety gate, yet Mumzworld didn't care to pack and handle it appropriately. Can you imagine the consequences it could have caused if it had been a baby gate instead?

So, to sum it all up, all Mumzworld wants to do is move boxes with no care for the safety of its customers. But hold on, there's more! Three days after my review went public, Mumzworld finally contacted me and agreed to take the gate back, issue a credit, and send me a new gate. However, when the new gate arrived - and you won't believe this - it wasn't packaged in any protective covering! The same as the first gate, can you even begin to imagine the nerve?

To add insult to injury, they offered me a credit only and not a refund, what the actual heck? I mean is it too much to ask for a fair trade where both parties are happy and satisfied? I would be very careful if deciding to purchase from this company. You never know what you might end up with.

Mumzworld is the worst online store I have ever dealt with!

I bought a baby steriliser from them earlier this year, and it stopped working just after a short while. I reported the fault to Mumzworld on 5th March via email, and the faulty item was collected. Since then, I have had to follow up with them countless times, both via email and their WhatsApp chat function. Every time, I get the same generic response - "This willl be dealt with within 24-48 hours." Despite my urgent need for a replacement, which is causing inconvenience for feeding my little girl, I have yet to receive any update from them on the progress of my replacement. It's now 22nd March, two and a half weeks later, and still, there is no word from them. This was a faulty item due to Mumzworld's fault. In my experience, every company that has ever sent me a faulty item always gave me a replacement instantly without any apologies.

My experience with Mumzworld has been a nightmare! I expected a company called "Mumzworld" to prioritize its customers' welfare. Yet it seems that they don't care! The amount of time and energy that I have spent trying to get a replacement has not only been long-winded and frustrating, but it has also taken away quality time with my precious little girl.

I wouldn't recommend Mumzworld to anyone, and I will never buy anything from them again. I will share my terrible experience with as many people as I can so that no one else can suffer the same fate as mine.

Let me tell you something about Mumzworld.com. The whole thing is just not very good, you know what I mean? The prices are too high and the service is just so-so. We ordered something for a baby shower and they gave us this baby food bag thing that we never asked for. Then, during delivery, it opened and made a mess of everything. We needed to replace the item, but it was like they didn't even care. When we contacted support, they just gave us some line about how their returns team would get in touch to arrange collection of the item. But they didn't, and we heard nothing back.

It's been 7 days now and still no reply from Mumzworld.com. Every time we email them, we get no answer. And when we call them, they just say that the systems are down and they'll call us back. But of course, they never do. It's a real shame. We were relying on them to make our baby shower gift a hit, but they messed it up big time.

I mean, how can the CEO of the company, who is apparently very successful and famous and all that, not see how bad her operation is? Customer support is so important, and they just don't seem to get that. It's like they don't care about their customers at all.

If I were you, I'd think twice about using Mumzworld.com. Unless you're absolutely sure that your order will go smoothly, it's just not worth the risk. Stick to Amazon or Sprii or one of the other more reliable websites out there. Believe me, you'll thank me later.

I had a really bad experience when I ordered from Mumzworld. Their policy really needs reviewing. Here are some issues I faced:

1. Firstly, on the bottom of their website, it says "free delivery*". However, when you click on it, nothing happens. The button doesn't work. In the end, I noticed a 15AED fee for delivery. So, it's not "Free delivery*". I emailed them and they sent me a link, which is only available if you ask them and they send it to you. The link says that it's actually 15AED for orders under 100AED.

2. The delivery fee is actually 15AED + VAT, which means 15.75 for delivery. They didn't mention that the VAT would also be applied to delivery.

3. They said I would receive a 10% discount for my first order. But when I paid, it was actually less than 10%. My total order was 117.63 AED, which means 10% should be 11.76 and the total should be 105.87 AED. However, I paid 113.73 AED. They gave me 107 Mumz points for that order, but I don't know how they calculated that number. It says online that I have 107 Mumz points, but in the final order, it's written 108. It's confusing.

4. When I emailed them about the 10% discount issue, they replied back, "Please be informed that 10% discount has been stopped for a moment. We'll keep you posted once the discount is back." It's disappointing that they just stopped the discount without letting me know.

5. After waiting for a week, I still didn't receive any details about my order. They also haven't updated my tracking system. The delivery time was poor.

6. I wanted to cancel my order since it's been too long, but there was no option for "cancel". They really need to add that option.

7. I'm thinking of returning the order, but I will have to pay for the return charges since it's not free. Also, I can only return the product if it's wrong, damaged, or not as described. They clearly state that if you changed your mind or ordered by mistake, you can't return it. So, I can't return it because they were late.

Overall, it was a headache to deal with all these issues. I'm totally disappointed and will never order from Mumzworld again.

I placed an order from

Mumzworld app on 12th November which stated same day delivery. It’s 17th today and I haven’t received any updates. I contacted their customer service team more than 15 time and every time it’s same answer. As they will let the concern team know. I asked them to cancel the order on 15th which also they are not doing. This is the most pathetic response and service.

So, let me tell you guys my experience with Mumzworld.com. I ordered a product on the 25th of September, but unfortunately, I received the wrong item. The worst part is that it looked used, and I have photos to show that. Can you believe it? And the cherry on top, it's the 7th of October now and I still haven't received the right product. I'm very disappointed with Mumzworld's service! I'm continuously trying to contact the customer service team, but it's like they're ignoring me, or maybe they're just too busy with other customers. I mean, come on Mumzworld, I'm waiting for more than ten days now, and still no response from you guys! It's not my fault that you delivered the wrong item!

Anyway, I just want to know when will I receive the right item that I paid for? I hope it won't take much longer because I really need it. Honestly, I'm regretting my decision to shop from Mumzworld. It's like they don't care about their customers, and they take ages to resolve customer problems. I'm really unhappy with their service, and I don't think I'll be shopping with them again.

In summary, my experience with Mumzworld has been extremely frustrating. They delivered the wrong item, which looked used, and it's taking ages for them to deliver the right item. Not only that, but their customer service team isn't responsive either. I'm very disappointed with their service, and I think they should take steps to improve their customer service and delivery. Don't shop from Mumzworld if you want timely delivery and good customer service.

I recently purchased a product from Mumzworld.com and was quite disappointed when it arrived, as it did not match the description that was listed on the website. I contacted their customer service on November 26, 2022 to request a return, but have yet to receive any confirmation or follow-up from them regarding the matter. I am quite frustrated with their lack of professionalism, as they keep making promises to come and collect the item, but have not yet followed through.

Overall, I would caution others to be wary of doing business with Mumzworld.com, as they seem to be quite unreliable and untrustworthy. It is simply not worth the hassle to deal with these cheaters and unprofessional individuals.

I've been waitin' ten whole days for my order from Mumzworld.com and it's still not here yet! They said on their site that I'd get my stuff in 2-3 days within the UAE, but that ain't been the case for me. I've tried hittin' up their call center, but they don't seem to wanna help. They got this live chat thing that's supposed to be helpful, but they ain't never replied to me. And when I sent emails, all I got were automated responses that didn't actually solve my problem. Let me tell ya, this whole experience has been real bad. So if you're thinking about orderin' from Mumzworld.com, I'd say don't bother. It ain't worth it.

I recently ordered from Mumzworld.com and although I was excited to receive my items, my experience didn't go as smoothly as I hoped. I purchased 6 items for a total of around 480 dh, but after a week I received an email saying that 1 item was out of stock. As a result, they only delivered 3 items which cost 100 aed. I waited for the rest of my order to come for over a month, but they informed me that it would be delivered soon. However, it has now been almost 2 months and I still haven't received my other items.

I tried calling the number they provided, but no one answered. I also tried emailing them, but I received no response. It is frustrating not knowing how to connect with them and get my items. While they did deliver a portion of my order, the lack of communication and long delay in receiving the rest of my items has left me feeling dissatisfied with my experience. I hope they improve their customer service for future transactions.

Mumzworld is a website that offers various products for mothers and children. Although they offer prices in different currencies, it is important to note that all purchases are charged in AED darham, which increases the price by 2.75%. This may come as a surprise to some customers, especially those who are not familiar with exchange rates.

One of the biggest issues with Mumzworld is their customer service. They have been known to cancel orders without any reason and not update customers until they ask for an update. This can cause a lot of frustration and inconvenience for customers who have been waiting for their orders. Additionally, if a customer needs to return a product, they may face some difficulties with getting a refund. Mumzworld has been known to require multiple reminders before processing refunds.

Overall, the hassles that come with shopping on Mumzworld may not be worth it. It's important to weigh the pros and cons before making a purchase on their website.

So, I recently had an experience with mumzworld.com, and let me tell you it was kind of a bumpy ride. At first, I placed an order for an item and was eagerly waiting for it to arrive. However, after a week, I received a message saying that unfortunately, they didn't have that item available. But, they offered me something similar and being a person who loves the convenience of shopping from their own home, I agreed to it.

Then comes the waiting game. Almost 20 days passed, and there were no messages or updates about my order. I was starting to get worried, so I tried everything and even contacted the customer service through calls, chats, and emails, but no one answered me. It can be frustrating to reach out and not get a response, you know?

Finally, after what seemed like forever, I received an email from them, and they apologized for the delay and offered me a voucher as a compensation for my inconvenience. To be honest, I wasn't interested in receiving anything else from them, so I declined the voucher.

A few more days went by, and I decided to send an email to them, asking them to cancel the order and refund my money. But again, no response.

From my personal experience, I would say to stay away from this company. Yes, they do take your money, but after that, they seem to ignore you. And I believe that's not how a customer service should be like.

I gotta tell ya, I am not happy with Mumzworld.com. I was promised that I would get my package on the same day or next day, but it took them 19 days! You betcha, I called 'em every day and every time they told me that my package would arrive soon. Lah-dee-dah, turns out some of it got lost! Nobody even bothered to phone me to break the news, I had to chase them down for 19 whole days after I paid with my card, not even cash! Ugh, I tell ya, steer clear of Mumzworld.com. There are plenty of baby companies out there!

I have to say, my experience with mumzworld.com wasn't exactly a dream come true. My four-year-old daughter was so excited for her new year's eve gift, but sadly it never arrived. After three days of calling and confirming my order, I was left with nothing but a crying child and some broken promises.

Honestly, it feels like they hire a bunch of amateurs who don't know what they're doing. I mean, come on, how hard is it to deliver a package on time? It's not rocket science!

But let's talk about the positives, shall we? The website itself seems pretty easy to navigate, and they have a decent selection of products for kids. If only they could actually deliver them on time.

Overall, I wouldn't necessarily recommend mumzworld.com based on my experience. They might have some good stuff, but their reliability is seriously lacking. If you want to avoid a disappointed kid and a headache, I suggest looking elsewhere for your shopping needs.

I had a truly frustrating experience with Mumzworld.com. I ordered an item 13 days ago, and to this day, it has yet to be shipped! Initially, the customer service representative informed me that my order had already been shipped with Aramex, but then I was told that it had been sent with DHL after one day. However, three days later, the shipment was not yet delivered to DHL. I found the customer service to be very poor, as they only provided me with vague answers that left me feeling discouraged. Every time I asked a question, the standard response was that they would get back to me after 24 hours, which led me to feel more and more frustrated as time went on.

What a shame that such a big company would have such bad customer service. The last feedback I received was that they would ship my item after 24 hours, but it has already been thirteen days and nothing has happened. If I could give them less than one star, I definitely would. The whole experience made me feel like my business did not matter to them, which is not how a customer should be treated. Overall, my experience with Mumzworld.com was incredibly frustrating, and I do not recommend their services to anyone looking for a reliable online shopping experience.

So I bought something from Mumzworld.com and I gotta say, it was kind of a drag. It took them six whole days to deliver my order, for apparently no reason! They said they had to "repackage" it, but all they did was slap some stickers on the same old box it came in! Can you believe that?

Anyway, I was relieved when it finally arrived, but then I noticed something even worse. They didn't give me any warranty info for my item! I sent two emails trying to get some help, and all I got back was a vague promise that "someone" would get back to me. Well, that was weeks ago and nobody's bothered to follow up.

So now I'm stuck with a product and no idea what kind of warranty I have. Who knows what could go wrong with it? It's a real shame, because I was hoping to trust Mumzworld.com as a reliable online retailer. But if they can't even get the basics right, what's the point? I'm giving them only two stars, because at least I eventually got what I ordered, but the lack of warranty and customer service is a real bummer.