Mr. Rooter Plumbing & Mr. Electric of Atlanta
reviews and complaints

David *** was very professional from the word go. He diagnosed the problem and studied all potential sources of the problem before going ahead with the work . He is a man of his word , very professional and very thorough . He is an asset for your company .

Awesome service provider made the appointment and they were very prompt and on time, very accurate with their diagnosis and very fair pricing. Jake the tech was absolutely awesome I really appreciate the service overall by this company. I will be signing an annual contract with them soon!

During a horrible week of power outage and damage, the company sent an angel named Daniel. He was a lifesaver. He was professional, kind, empathetic And a real joy to meet. He followed up on everything and guided me in the right direction with other necessary service People. Absolutely the best.

Jason, from Mr. Rooter came out for a toilet problem. He was really nice. He was completely social distancing, masked, gloves, took his shoes off. He was very thorough in inspecting and diagnosing the problem. He quickly fixed it at a reasonable price. No surprises. He let me know cost prior to doing the work. Thank you Jason!

Great job today by Ken *** at Mr. Rooter. Our water line into the house failed overnight and we needed a fast repair to get our water turned back on. Ken responded quickly, assessed the situation right away, and got to work. He even found a couple of areas of improvement that he took care of. We couldn't be happier with Ken and his work.

Mr. Electric did an excellent job for us. David was our technician and he was prompt, efficient and knowledgeable and very professional. He observed all practices recommended by CDC and went beyond helping with a couple of add on projects we added to our service call. I would highly recommend Mr. Electric for any electrical needs you may have.

I did not see Bob's ( Robert ***) name on the list, and he is the one that installed a very difficult ceiling fan for me. He did an EXCELLENT job! Took his time, tested it before he left, and was very professional! The ceiling fan looks fantastic, and I would definitely use Mr. Electric again! He deserves a raise for all of his hard work!

I have used this company for both electrical work and plumbing. I find them to be very professional and friendly, and they come exactly when they say they are going to come. I also like that they text you a profile and picture of the person that will be coming to provide the service. I have found all of the people that have done work to be friendly and knowledgeable. The only drawback is they are a bit pricey.

We are in the final step of selling our home. We needed this repair to close the deal. They came and did our repair on a Saturday Without any delays, the gentleman David *** arrived at our home with the most genuine and kindest personality.by far the best service I have ever received. This company has nothing but the best employee and customer service. I can't definitely say he was an angel sent from our God above. Thank you thank you

I really needed an electrician immediately. Two days without air in 90 degree weather and my home warranty wanted me to wait 8 more days! I'm so thankful to Adam and the crew for fitting me into their schedule and fixing my breaker within a few minutes. Although I had to pay out of pocket instead of filing a claim with the warranty company, I'm able to enjoy my air conditioning. I will be using their services again for a fan installation. The service was speedy and professional and I highly recommend them. I wish they had a warranty company!

Water heater crapped out. Called several places, and only one could come out this WEEK. Waited half a day for *** to show. Nothing.
Called Mr Electric today at 1pm. Was told they could have a tech here between 5&8pm. Great! Tech, Tony G, showed up about 330, job was finished in an hour. Expected to be given a sales pitch about needing a new water heater, blah blah, but in two minutes, he found the problem, showed me the problem, and quoted me , what I took to be, an exceptional price to fix it !
These folks have my business for life ! It has been a long time since I've felt a company actually lives up to their hype.
FIVE STARS

The staff of Mr. Rooter was responsive and provided excellent communication during our late-night plumbing emergency. The call/appointment dispatch staff was kind, caring, empathetic and demonstrated the highest communication. They called numerous times to inform us of the time frame of the professional who would be coming to help us.

Our service provider was George C. who was kind, understanding and quickly was able to discern our need. He took care of our immediate need and provided clear options for the repair. He was outstanding.

Our high appreciation and praise for the stellar customer service and the quality of professional demeanor of everyone involved.

I really don't know where to start! Having your entire house's sewer backed is never a good thing. When Dave from rooter showed up I knew soon everything would be ok. It was the opposite of what I would have expected being in such a vulnerable position , especially when calling such a top brand company! Dave as a person and as extension of Rooter's company culture handled everything with care, transparency, and skill. He walked me through all the technicalities of the situation, providing options and pros and cons of each potential path forward. Building report and trust with some one when your pants are down and feeling exposed is one of the best human experiences you can have. Not enough stars to describe, but trust if your lucky enough to get David *** you are in the best hand :)

I saw a TV advertising from Mr. Rooter indicating they would perform drain cleaning for $95. The 5 second commercial provided a phone number and website address. I went online and saw the $95 drain cleaning again. I scheduled an appointment for $95 drain cleaning. Later, I received a phone call from someone at Mr. Rooter confirming the appointment window I had selected. Right before ending the conversation I was advised that the drain cleaning would be $95 and there would be a "dispatch fee" of $35.99 or $39.99, I can't remember which one she said, but I explained to representative that this is not $95. She said they always charge a dispatch fee. Well if you always charge a dispatch fee, then it needs to be disclosed in the advertising. I contacted several other plumbing companies and they disclosed the dispatch fee or said there is no dispatch fee. This is deceptive advertising and should be banned. Nowhere on Mr. Rooter's website do they indicate a dispatch fee would be charged. I called Mr. Rooter and asked to speak with the manager. I was advised that the manager was not available and would return my call later that day. One week has passed and I have not heard from the manager who was identified as Stephanie. Mr. Rooter should honor their advertised price or update their advertising to reflect that an additional fee will be charged.

Horrible experience. Called to have an electrician replace a basic bathroom exhaust fan with a burned out motor. They sent a young guy who apparently had no clue how to do the job. They also told me when I called that they would have the replacement fan on their truck, but he didn't have one and looked at me like I was crazy. After scratching paint and bumping his ladder into the walls, he goes to the bathroom and starts to dismantle the fan motor (I later found out from the other electrician I called after this that the fan simply snaps in and out. Took the second guy 5 min to replace the whole thing). So the guy goes somewhere and returns 30 min later with a fan (that I confirmed from the model info costs