Monterey Bay Herb
reviews and complaints

I recently had the opportunity to shop at Monterey Bay Herb Co., and overall, I was reasonably satisfied with my experience. However, there was one issue that stood out to me, which I would like to address in this review.

First and foremost, the product pricing at Monterey Bay Herb Co. seems to be fairly reasonable, and I appreciate the wide selection of herbs and other natural products available for purchase. However, when it came time to choose a shipping option for my order, I was surprised to find that the cost for the first option, for a 4-ounce product, was a staggering $19.

Now, as someone who works in the shipping industry and frequently sends packages around the country, I was taken aback by this pricing discrepancy. Typically, anything under a pound can be sent in a poly mailer or paper envelope for no more than $4-6 via first class mail. Therefore, I was shocked to see that the cost for shipping a mere 4 ounces was so incredibly high.

In order to justify the shipping cost, I decided to upgrade my order to a 1-pound package, which qualified for the $8 Priority flat rate shipping option. While this option was more reasonable, I still found it to be somewhat expensive, especially when compared to other similar businesses.

It is my hope that this is just a glitch in the system, and that Monterey Bay Herb Co. will work to address this issue moving forward. While I was generally pleased with my purchase, I would hesitate to order from this company again unless the shipping costs were adjusted to be more in line with industry standards.

I recently visited Monterey Bay Herb Co. on herbco.com and I have to say, I found the new product pages to be particularly difficult to navigate. It seems that the company has made some changes to the checkout process as well, and unfortunately, it didn't make things easier for me. In fact, I was quite disappointed with the experience overall.

One of the aspects that I found particularly frustrating was the fact that the company seemingly no longer offers discounts after a certain number of bags. This was one of the things that drew me to the company in the first place, and it's a shame to see that it's no longer an option.

To make matters worse, I received a warning during checkout that led me to believe there was a problem with my order. I was worried that I wouldn't be able to place the order at all and would have to look elsewhere to find what I needed.

As someone who frequently purchases herbs in bulk, it's unfortunate to have to look elsewhere for this kind of deal. I'm sure that I'm not alone in feeling this way, and I hope that the company will revisit its policies around bulk discounts in the future.

All in all, while I appreciate the quality of the products offered by Monterey Bay Herb Co., the recent changes to the checkout process and pricing structure are likely to lead me to look for alternative options moving forward.

As a long-time customer of Monterey Bay Herb Co., I am always thrilled to make purchases from their online storefront. Recently, in light of a devastating house fire that occurred earlier this year, I had to replace all of my medicinal herbs. It was an incredibly arduous task, but I knew that I could only trust Monterey Bay to provide me with the high quality herbs I had grown accustomed to over the years. The company's commitment to sourcing and providing customers with artisan quality, organic and wildcrafted herbs is unparalleled.

This dedication to quality is exemplified not just through the products that they offer but also in their customer service. Monterey Bay Herb Co. truly goes above and beyond to ensure that their customers are satisfied with their purchases. In light of recent world events, the company has proven to be steadfast and reliable, always fulfilling orders and getting products to their customers in a timely manner.

The team at Monterey Bay Herb Co. has truly done an amazing job during these 'interesting' times, and has gone above and beyond to keep operating at a high level -- always delivering exceptional products and customer service -- even as the world has been turned upside down. As a customer, I am deeply grateful for all that they have done, and will continue to be a loyal patron of their brand.

This is why I can confidently say that if you're in the market for artisanal, high-quality herbs and supplements, take a look at what Monterey Bay Herb Co. has to offer. You will not be disappointed.

As a frequent customer of herbco.com - the online portal of Monterey Bay Herb Co. - I must say that lately, I have been slightly taken aback by the rising prices of the herbs they offer. However, to my relief, they make up for it by providing free shipping and a discount, which I find to be a thoughtful gesture towards their customers.

Moreover, while the selection of herbs is not as extensive as I would like, I appreciate the fact that they stock up on fresh and high-quality herbs. The packaging is commendable too, as it ensures that the herbs reach me in good condition.

As someone who swears by natural remedies and wellness routines, the quality of herbs is of utmost importance to me. Thankfully, herbco.com delivers just that. Their dedication to crafting exceptional products with a lot of love and care is evident through the freshness and effectiveness of their herbs.

By using these herbs, I not only feel good about benefiting my personal health, but also feel confident in recommending them to my loved ones and clients alike. At the end of the day, it feels great to be using and promoting products that are not just good for our bodies, but also created with a lot of heart and soul. Therefore, I vouch for Monterey Bay Herb Co. and herbco.com as the go-to website for all your herb needs.

I recently purchased some pink roses from Monterey Bay Herb Co. with the intention of adding a visually appealing touch to my product. However, upon receiving them, I was disappointed to find that the color had faded and they were more of a muted brown. Unfortunately, this made them useless for my purposes.

I reached out to customer service and they offered to accept the return, but at my own expense for shipping. I found this to be quite frustrating since the cost of shipping ended up being more than the actual price of the product.

While I have had positive experiences with their products in the past, the current shipping policy seems absurd to me. I understand that this may be a necessary part of doing business, but I have since discovered competitors who offer similar pricing but with more reasonable shipping options.

Overall, I appreciate the quality of Monterey Bay Herb Co.'s products, but will likely only order when it is absolutely necessary due to the shipping costs.

Recently, I had a regrettable experience with Monterey Bay Herb Co., and I am writing this review for the benefit of those who are considering placing an order with them. I am sharing my story, as I wish I had been more cautious before making my purchase, and had read the negative reviews before placing my order.

Initially, I was excited about ordering from their website, as they had a fantastic range of herbs that I had been struggling to find anywhere else. Unfortunately, soon after I placed my order, I realized I had made a mistake in one of the items I had requested. And, when I tried to contact their customer service team to rectify my mistake, I received a very negative response. To my disappointment, I was informed that they had already processed my order and that they would not be able to honor my request for a change. I found the attitude of the customer service representative to be unprofessional and unhelpful, which has left me with a bad taste in my mouth.

I have to say that I agree with other reviewers who warn against using this company. I urge you to find a more customer-focused and reliable business to buy from. There are plenty of decent alternatives out there that will work with you to correct any issues with your order. I found that even refusing the shipment at my door was fiscally draining because it cost me double shipping fees. In retrospect, it was a regrettable purchase, and I hope others can learn from my experience.

It would have been preferable if the company had been more understanding and willing to cooperate with their customers. It's concerning that they seem to be unconcerned about retaining regular customers, and as a result, I would not be buying from them again. In conclusion, if you are looking for a herbal company that values the satisfaction of its customers and will do it's best to ensure that you get exactly what you want, Monterey Bay Herb Co. is not the place to go.

As a loyal customer of Monterey Bay Herb Co. for the past several years, I can confidently say that their products typically meet my expectations. However, my most recent purchase of valerian unfortunately did not live up to the usual standards. Upon opening the package, I immediately noticed a displeasing, almost rancid smell that resembled vinegar rather than the familiar "dirty sock" odor that typically accompanies valerian.

Due to the off-putting scent, I found myself unable to use the valerian and was disappointed to find that refunds are not allowed. Despite this, I cannot deny that the prices at Monterey Bay Herb Co. are superb, and their service has been reliable in the past. Unfortunately, I had to source valerian from a different company as a replacement for this particular order.

Despite this setback, I believe that Monterey Bay Herb Co. still has much to offer, and I will likely continue to purchase from them in the future. While it is disappointing that my recent valerian purchase was not up to par, I have faith that this was simply an anomaly, and I have had many positive experiences with their products and service in the past.

concerns. However, after some investigation, I realized that the high shipping cost was mainly due to the essential oil that I had added to my cart earlier. Had I been made aware of this earlier, I would have avoided the confusion altogether.

Thankfully, I persevered and continued with my purchase from Monterey Bay Herb Co. and was pleasantly surprised by the high quality of the products I received. The herbs were fresh and fragrant, and the packaging was secure and well-labelled. I particularly appreciated the variety of herbs available on the website and the clear descriptions provided for each one.

I was also impressed with the fast and reliable shipping service that I received from Monterey Bay Herb Co. Despite my initial concern over the cost, the order arrived within days of my placing it, and I was kept informed throughout the shipping process.

Overall, I would highly recommend Monterey Bay Herb Co. to anyone looking for high-quality herbs and essential oils. While the shipping costs may seem high initially, I encourage customers to explore their options and see if there are any items in their cart that may be inflating the shipping price. It's also worth keeping in mind that the quality of the products and customer service provided by Monterey Bay Herb Co. is truly top-notch, so the extra cost is well worth it in the long run.

The ordering process was simple and easy to navigate, which was definitely a plus for me as I don't like wasting time searching for what I need. Monterey Bay Herb Co. (herbco.com) provided a user-friendly interface and I was able to find everything I was looking for in no time. I really appreciated the fact that their website was well-designed and extremely informative. They provide detailed information about the herbs they sell, which is very helpful if you are unsure about something or looking for new herbs to try out in the kitchen.

The delivery process was smooth and I received my order on time with no issues. I was impressed by the quality of the herbs that were delivered. They were fresh and aromatic, which is essential when it comes to cooking with herbs. They all came nicely packaged and the labeling was clear and concise, which made it easy to keep track of everything.

Overall, I would highly recommend Monterey Bay Herb Co. (herbco.com) to anyone looking for high quality herbs and spices for their cooking needs. Their broad selection of herbs, fast delivery, and great customer service make this company a standout in the industry. They are definitely the go-to for me now when it comes to purchasing herbs and spices for my culinary adventures.

I just wanted to follow up on my previous feedback about Monterey Bay Herb Co. (herbco.com) and share my overall positive experience with this company. Customer service quickly responded to my previous concerns regarding their website and assured me that their technicians are working to fix the issue. Their prompt response and willingness to address customer concerns is a positive sign of their commitment to quality service.

Now, onto why I love this company! Monterey Bay Herb Co. has an extensive selection of herbs, spices, teas, and related products that are affordable for the average consumer. As someone who loves to make my own tea blends, I was pleased to discover this company because they consistently provide a wide variety of "fresh" herbs and spices in both small and bulk quantities at relatively stable pricing. Prior to discovering Monterey Bay Herb Co. in 2006, it was nearly impossible to find a supplier that could fulfill my needs for fresh ingredients on a consistent basis.

Despite the various challenges that all businesses face, especially during the pandemic and other global events like severe storms and fires, Monterey Bay Herb Co. has been able to operate efficiently and supply their customers with high-quality herbs and spices without drastic price increases. Their dedication to quality and customer service is evident in their continued success and loyal following.

If you've never experienced the delicious difference that fresh herbs and spices can make in your cooking, I highly recommend checking out Monterey Bay Herb Co. Their products offer a level of quality and freshness that you simply won't find at a grocery store. And with their wide range of offerings, you're sure to find something that suits your needs and tastes. Don't hesitate - give Monterey Bay Herb Co. a try today!

Hey everyone, I wanted to share my experience ordering from Monterey Bay Herb Co. (herbco.com). Although the products seem great, I have to say that the website itself was a bit of a headache to navigate. When I tried to log in to make a purchase using PayPal, I was required to create an account and enter my password, which I had forgotten. While I understand the reasoning behind doing so, it's worth noting that many online stores allow you to check out with PayPal without the inconvenience of creating an account.

Ultimately, I ended up resetting my password, but unfortunately, I lost my entire cart in the process. It was a frustrating experience and left me feeling a bit discouraged. However, the products themselves seem to be high-quality and worth checking out for anyone interested in herbs and natural remedies. If you're willing to navigate the website's quirks, it might be worth giving this brand a try.

So, I recently placed an order on the herbco.com website and I have to say that my experience was far from smooth sailing. In fact, it was quite a frustrating ordeal that left me feeling quite annoyed.

To begin with, when I tried to sign in and navigate the website, I found that the website was quite temperamental and my cart was dropped not once, but three times! This was definitely not the kind of user experience that I was expecting from an online store.

Another issue that I experienced while shopping on the website was with some of the products that I was interested in purchasing. Specifically, I found that the ho-shu-woo herb was listed as having a cinnamon icon, which was quite odd and confusing. Additionally, there was another product that didn't give me the option to buy it or show me any information beyond the product name.

But perhaps the biggest source of my frustration was when I spent a considerable amount of time putting together my largest order only to have it disappear again and again. As you can imagine, this was a major inconvenience and it took me longer than I had anticipated to complete my order successfully.

Overall, while I did eventually manage to place my order with Monterey Bay Herb Co., I have to say that the experience left a lot to be desired. Hopefully, the company will take note of these issues and work to improve their website for future customers.

To start off, I must say that my experience with Monterey Bay Herb Co. through their website, herbco.com wasn't the smoothest. Upon entering my address for delivery, I was constantly met with error messages that offered no clear explanations for the issue. It was a bit frustrating, especially since I knew that my address was correct. This happened on repeat, and I nearly gave up on placing an order altogether.

However, I decided to give it one last shot since I was really interested in their products. As someone who frequently shops online, a seamless ordering process is especially important to me. Unfortunately, the frustrating experience with the site was a letdown. While I understand that issues can occur, it's essential for online ordering processes to be user-friendly and easily navigable.

I must say that the errors with my address were quite inconvenient during the ordering process. Nevertheless, I was determined to purchase from Monterey Bay Herb Co. despite these technical difficulties. As I had never shopped at their store before, I was impressed by the variety of products they had to offer, and I was looking forward to trying their herbs.

While it wasn't a completely flawless experience, I am glad to have finally made an order with them. That being said, if these kinds of errors persist throughout the ordering process, it may be more desirable to look elsewhere for my favorite herbs. I don't want to go through a frustrating experience again, and I know that there are other similar shops available online that don't have this issue.

Despite the frustrations I experienced while trying to place my order, I do appreciate that the company didn't try to reach out to me and pester me with inquiries afterward. This allowed me to deal with the issue in my own way instead of feeling pressured.

Overall, while I found the online ordering process at Monterey Bay Herb Co. a bit clunky, the variety of products offered is impressive and makes me curious to see more.

My recent experience with Monterey Bay Herb Co. left me feeling frustrated with their online checkout process. Upon entering my credit card information, I accidentally entered the wrong last number. I immediately tried to correct my mistake by tapping on the edit button. However, when I went to place my order, the number still showed incorrectly on the final page.

I tried correcting it again, deleting the old number and entering the full correct number, only to find that the credit card number slot remained empty on the final page. This forced me to repeat the entire process yet again, taking up more of my time and causing me even more inconvenience.

While I appreciate the wide selection of products offered by Monterey Bay Herb Co., I would prefer if their website was more user-friendly and didn't present such difficulties during the checkout process. Overall, my experience wasn't the smoothest, although the company has potential to improve and cater to more of its customers' needs.

When it comes to finding high-quality botanicals, the internet offers a wealth of options. And for many years, Monterey Bay Herb Co has been among the most popular suppliers of herbs, spices, and other natural products. However, in recent times, some customers have reported feeling disappointed with their experience shopping on the herbco.com website.

One complaint that comes up frequently is related to shipping costs. Some customers feel that shipping fees have become more expensive over time, making it less attractive to order from the site. Additionally, there are reports that non-organic herbs and spices are now priced beyond what some people are willing to pay.

Another area of dissatisfaction from some customers is with the payment options available on the website. In particular, it seems that PayPal can be difficult to use with Monterey Bay Herb Co, leading to frustration and delays.

Despite these concerns, there are still many loyal customers who have been using the site for decades and continue to rely on it for their natural product needs. And it's not difficult to understand why; Monterey Bay Herb Co has a robust selection of herbs and spices to choose from, including some rare and hard-to-find items. Their site is also easy to navigate, making it simple to find what you're looking for.

Ultimately, deciding whether to stick with Monterey Bay Herb Co or look for another supplier will come down to personal preferences and priorities. For some, the quality of the products and convenience of shopping on the site will outweigh any concerns about pricing, shipping, or payment options. For others, the issues mentioned above may be significant enough to prompt a search for alternatives.

Regardless of where you end up shopping for your herbs and spices, it's clear that Monterey Bay Herb Co has made a big impact on the market over the years, and their legacy is sure to continue for many more to come.

If you are one of those individuals who value natural remedies and healthy alternatives to traditional medicine, then you definitely should check out Monterey Bay Herb Co. Their website, herbco.com, has an extensive range of products that cater to various health concerns. But, let me tell you first-hand that ordering from them is a bit of a challenge.

Don't get me wrong; the products are excellent! But ordering them is another story. My first issue was with logging in. It ate up a chunk of my day before getting it to work. And even when I thought the problem was fixed, I still ran into problems during checkout.

The saving grace is that the site has an excellent selection of products. From herbs and spices to teas and tinctures, it's all here. But the site can be a bit buggy, as I had to re-enter my information several times due to things getting lost.

Overall, my experience with Monterey Bay Herb Co. was hit and miss. I can appreciate the excellent selection of products, but the user experience could be a lot better. But, just like what they say about their products, patience is key. So, if you're willing to stick it out, the benefits are worth it.

As a human being, I was excited to explore the herbs offered by Monterey Bay Herb Co. (herbco.com). I have been a regular consumer of oatstraw and red clover sourced from my local co-op, and I have always been impressed by their exceptional quality. Nevertheless, since I use these herbs frequently, I thought it would be wise to order a larger quantity from Monterey Bay Spice to save some money.

However, much to my disappointment, the experience turned out ill-fated. The oatstraw I received had an old, musty taste, quite unlike the sweet, oaty flavor I was accustomed to from the co-op. Similarly, the red clover was brown and bitter, unlike the green and fresher taste that I was used to from our local store.

As a conscientious consumer, I was dissatisfied with my experience at Monterey Bay Herb Co. I felt misled by the promises of quality and value offered on their website, particularly when their products did not meet my expectations. It was frustrating to invest money in what I thought would be an ideal source of herbs, only to end up with unsatisfactory products that failed to live up to their claims.

Overall, I do not recommend ordering from Monterey Bay Herb Co. (herbco.com). My experience leads me to believe that the quality of their herbs does not match the claims made on their website, particularly when compared to other reputable sources. As someone who values high-quality products and experiences, I will not be ordering from them again in the future.

When I ordered from Monterey Bay Herb Co. on herbco.com, I was a bit disappointed because the shipping cost was not presented until after I had made the payment via Paypal. It would have been much more helpful to see the shipping cost before making the payment, especially since I had already provided the shipping zip code. I understand that there are materials and labor costs involved with shipping, but I felt that the cost of $11 to ship 2 lbs via USPS was a bit excessive.

Additionally, I was a bit unsure about the mullein product I received from the company. Although it meets the requirements to be considered "organic", as it's a product of Europe, I couldn't help but wonder who is verifying that the organic standards are truly being followed in a foreign country. Transparency is important to me when it comes to the products I choose to use, and I would like to see more information about how the mullein is sourced and certified as organic.

Overall, while I did have some concerns with the shipping process and product sourcing, I appreciate that Monterey Bay Herb Co. offers a wide variety of herbal products on their website. I also enjoyed browsing their learning center and blog, which provided helpful information on different herbs and their uses.

I recently had an unpleasant experience with the Monterey Bay Herb Co., and wanted to share my thoughts. After placing an order, I quickly realized that I needed to cancel it. Unfortunately, when I contacted their customer service team, I was informed that my order had already been processed and there was nothing they could do to stop it, even though according to my account page, it had not yet been processed.

While I understand that mistakes can happen, it was disappointing to feel like this company wasn't willing to go the extra mile to rectify the situation. As customers, we all want to feel like we're valued and that our concerns are being taken seriously. It's unfortunate that the Monterey Bay Herb Co. did not seem to prioritize this.

To me, poor customer service is a red flag when it comes to any company. It's important that companies not only offer quality products but also prioritize their customers' needs and concerns. Unfortunately, in this case, I do not feel that the Monterey Bay Herb Co. met that standard.

To make matters worse, I ultimately ended up canceling my order because I found a similar product elsewhere for a more reasonable shipping cost. The fact that I was willing to do this speaks volumes about the level of customer service I received.

In conclusion, I would recommend that shoppers search elsewhere before using the Monterey Bay Herb Co. While they may offer quality products, their lack of attention to customer service is a major concern that should not be overlooked.

When I discovered Monterey Bay Herb Co. (herbco.com), I was thrilled to find a source for a wide variety of organic herbs and spices. The products are high quality and the prices are fair. It was great to save an extra bit of money by ordering in bulk with a per pound discount, which I believe was applied when I ordered 5lbs. I did find that the discount wasn't made clear, so it wasn't immediately clear if it was applied or not, which was a bit frustrating.

My only other issue was with the shipping options. The lowest cost option wasn't initially selected when I was placing my order, which was a little confusing. Then when I went to checkout with PayPal and returned to the site, the shipping option was changed to a higher cost option, which seemed like a glitch. As someone who wants to support the USPS whenever possible, I prefer their shipping options as the primary choice.

Despite these minor issues, I'm happy with my experience shopping with Monterey Bay Herb Co. (herbco.com). The selection and quality of the products are excellent and I appreciate that they offer organic options. I'll definitely continue to shop with them for my herb and spice needs.