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Customer Care
Calling from Mobily network: 1100 1 0
Calling from others' network: 0560101100 0 0
Mobile & Data Businesses
Established in 2004 by a consortium led by Etisalat, Mobily is the official brand name of Etihad Etisalat, renowned as the second mobile service provider in the Kingdom of Saudi Arabia.
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Mobily Complaints & Reviews

Mobily - Mobily Data Sim / 17months

Posted: 2015-11-22 by    mukthair
Complaint Rating:  0 % with 0 votes
I purchased Mobily Data Sim and i think i did a mistake by an online purchase from souq.com.Its been almost 10days and am still running behind your contact center to activate it.First of all, contact center agents has got a written script, which they read for all the customers and they repeat...

Mobily Unlimited Internet Package - Naif

Posted: 2015-01-11 by    Naif Bhat
Complaint Rating:  0 % with 0 votes
Hi, This is the first and last time i am purchasing the internet services from Mobily. I really had a nightmare with the services i am getting from this Company. They offer you services as a part of their marketing strategies but never make up to the services which they may promise you with...

Mobily Broadbandsignwork - Slow connection

Posted: 2014-11-24 by    Dr Zaheer
Complaint Rating:  0 % with 0 votes
I purchased moily broadband@work unlimited 4g connection last month but unfortunately after about a month the spedd has slowed down and is barely a few kbps sometimes, the mobily support center in najran cannot resolve the problem, they advised me to call 1100 and lodge my complaint but when...

Mobily Elife - Mobily Elife No Internet Access

Posted: 2014-10-06 by    Romeo Galimba Espiritu
Complaint Rating:  0 % with 0 votes
There was a promo of Mobily Elife that if you avail there is a 55 days free unlimited internet access so I was convinced to avail the promo, I subscribed for the Mobily Elife and they connected but it did not function, no internet access, I was not able to connect. I called them by phone to...

Mobily - Mobily 4G (1 Year)

Posted: 2014-09-24 by    RFEE
Complaint Rating:  100 % with 1 votes
I had bought Mobily 4G Connection (Router & 4G SIM) to use in my office. Before purchasing, i checked coverage map & found the place in map as 3G Service was available there. Since i bought, I am really upset with the service. Signals are full but browsing and streaming is ultra slow. Many of...

Mobily Broadband Bbsignwork - Never work, not reliable, never buy

Posted: 2014-08-05 by    MOBILY REVIEW
Complaint Rating:  0 % with 0 votes
In my whole life, as i used broadband, I got the worst service of mobily broad band. Dear friends i would like to suggest you NEVER BUY MOBILY BROADBAND ...I have unlimited BB@work broadband, I work in A reputed company (Nahdi group of company ) we have business with Mobily, so they give Mobily...

Mobily Saudi Arabia - Discrimination

Posted: 2014-07-09 by    Mubakc
Complaint Rating:  0 % with 0 votes
Dear Sir,
I am writing this email to explore your mobily staff intention discriminating people basis of language.

Yesterday I went to Jeddah Conrnich for watching world cup football semi final on big screen which is sponsored by mobily. Unfortunately your staff did not...

Mobily Wifi - Very slow

Posted: 2014-06-05 by    sama service
Complaint Rating:  0 % with 0 votes
I purchased a mobily 4g wifi for office use and with the understanding that this is a great services. Few days after installing i realized that the service is below any standards and average download speed was recorded at. 30 mbps using speedtest. Net comparing to promised 2 mbps.

Www. Mobily.com. Sa - Internet

Posted: 2014-03-20 by    ishu bhatta
Complaint Rating:  50 % with 2 votes
Dear sir,
I'm a mobily customer, i buy a mobily internet sim card on 2 march 2014. The plan is 4g 3 month ul but the internet is working only one day in a week. I spend sr 340 / for this sim card. I go to mobily office for this compliant but they said, tomorrow onwards it will...

Mobily E - Life - Internet stopped working

Posted: 2013-12-18 by    Abdul Qayyum Qureshi
Complaint Rating:  0 % with 0 votes
Purchased E-Life internet service. It worked two days only. Installation was very poor. I tried to make complaint on their service centre but no answer. The technician who installed is also not answering my calls. He provide me number of their service centre as 1100 but it does not go through....

Mobily 3g Router - None working

Posted: 2013-11-23 by    Aurangzab Mughal
Complaint Rating:  0 % with 0 votes
I bought mobily 3g internet router and connection bundle (21m, unlimited, 17months subscriptions) from souq.com on 01 - may - 2013, first 3 months its worked well, after that router start making technical problem, i logged complain with mobily and visited their service center at phalasteen road,...

Mobily - cheating by wrong offer

Posted: 2013-10-10 by    madanmohan
Complaint Rating:  100 % with 1 votes
I purchased a mobily broadband through souq.com.
It offered to vrovide unlimited internate pack for 17 months.by paying
Only 999 sar.i purchased but it became false.the sim whuch was provided
Was not registered and mobily store is also not ready to activate it.

Mobily - Hala One - Cheating

Posted: 2013-09-24 by    Afeef
Complaint Rating:  0 % with 0 votes
mobily is cheating its consumers big time...
i have selected a package where i can get 1 month long free services like mobily calls and internet.. i noticed that before the end of the service they started charging from my account for the calls and internet i use which is supposed to be...

Mobily Elife - not working

Posted: 2013-08-20 by    rinu rishu rifa
Complaint Rating:  0 % with 0 votes
dear sir . i shound inform that u had told us the mobily elife will expire in 7 days .how should it will expire. we had only used 2 days with that.i had come and complaint 5 times there.The workers of your company had came1 time only .we thought that now it will be ready but till this it is...


Posted: 2013-06-15 by    SADIAA
Complaint Rating:  0 % with 0 votes
My name is sadiaa...living in Riyadh I got some threats from the zain number 0592778362 n mobily number 0503808931 since 3 weeks n getting the threats that they will kill me n my hubby... im feeling very inscure. please help me....

Mobily - deducting 5 riyal

Posted: 2013-06-03 by    marviny
Complaint Rating:  100 % with 6 votes
Every time i put load to my phone Mobily is cutting me 5 riyal, which i dont know where it goes because i never apply for anything to my phone. im really disappointed with Mobily and It's been 5 months now that they always deducting me. my cell phone number is
+966 566 764719...pls...

Mobily Roamtalk - Mobily is cheating

Posted: 2013-01-01 by    Asif Irfan
Complaint Rating:  0 % with 1 votes
Mobily is cheating in the name of service roamtalk.

in iTunes store it is clearly mentioned this service is free no charges but I just called customer service to inquire what value added services I am signed up under my post paid phone for and I was shocked to hear I am paying...

Mobily Elife - Poorest service and stealing

Posted: 2012-12-27 by    xcoder
Complaint Rating:  100 % with 6 votes
I purchased elife internet cinnection almost one month back when mobily team came to my house and made a big speech about its benefits and features, then unluckily i purchased the connection but uptill now the internet is not active at my home. I called many times to mobily customer service...

Mobily - Mobily Saudi Arabia poorest customer service

Posted: 2012-12-21 by    Syedarsalan
Complaint Rating:  100 % with 2 votes
This is to lodge serious complain and massive customer services failures that I faced on 19th December 2012 at Mobily's King Abdullah Riyadh branch.

The email is addressed to mobily

I wanted to issue a Nano sim for my newly purchased Iphone 5. I got the ticket...

Mobily - iq test

Posted: 2012-11-28 by    ramez shazly
Complaint Rating:  0 % with 0 votes
Respected Sir
I am a mobily user in Saudi Arabia and always try your new services but from the last few days I am getting a link from 6290 daily.It costs 3 SAR on every message. I was playing an IQ test and finally it ask my mobile number and immediately I received message from 613476wall1...

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