Miles Kimball
reviews and complaints

I received the catalog and there were some sale prices and free shipping. I had a $10 coupon FROM Miles Kimball. When I put the coupon code in, the prices on the items in my cart jumped up. If you use a coupon - no sale price. If you use a coupon/voucher (their Thank You gift), they raise the prices AND there is no Free Shipping. And, to add insult to injury, they have high shipping fees AND THEY ALSO CHARGE A HANDLING FEE. Can you say rip-off?

I placed an order on 4/15/16, was sent a notice with the one item I did receive that my 2 tablecloths were on back-order. Called in May to find that order would not be here until June 14th-17th and sent to me by June 22nd. Called again on June 28th to find out the
Back-order was not to arrive until July 25th and then mailed out to me within 8 days. That means the order I place 4/15 would be 4 months old. When this happened with a different
Catalog co. They sent me a refund of the back-ordered items and then I received an E-Mail when the items were again available. Oh by the way, I cancelled my order to find out that a refund check would take another 3 weeks to receive. I do not consider that very good customer service.

Sent an item back, checked box to return credit to my Visa Card as per the choices given. Your given the choice of return for credit, replace, get a check or refund credit card. They also state that it could take up to three billing cycles for this to happen. So I waited, waited and waited. Finally had just about enough and called them, they stated item was already refunded, and I had to explain to customer service NO, That was the date item was returned. After being placed on hold for about 10 mins, they realized they're mistake and they would go ahead and issue a credit refund back to my visa card. Waited, waited and had to call again, this time they stated credit was issued back to my account. I told them that's strange because I don't have an account with you, i choose to use guest check out when original purchase was made. So finally after 4 months received a check in the mail, even though i originally wanted the visa refund. But at least i got my money back, I guess that is why people are more apt to use Amazon cause they're return refund policy is immediate.

I ordered a table cloth, they sent the wrong size, I waited to long to return it, I was out of luck.

I've purchased engraved ornaments from Miles Kimball in the past and they were very nice. This time, the brass ornament itself was cute, but the engraving quite disappointing. Not only is the lettering faint (can barely see it), but it's crooked. Don't think I'll be ordering from them again.

My order was $68. They charged me three times for a total of $207. When I called they said it was pre authorization and to deal with it. I said $137 extra is an extremely pre authorization, one that was never stated on the website. I was hung up on. So I emailed them. Two days later I got an email that was literally half of a sentence “sounds like a pre”. No solution. No customer service at all.

I have been charged for the Miles Kimabll VIP program for the past 4 months. I did not sign up for this program. I called and spoke to a representative who stated that she was not able to cancel my bogus membership and she stated that she would transfer the call to someone who could. However, the call was not connected to anyone else and I was given the automated satisfaction survey.

I have written to Miles Kimball, Attention: Supervisor and/or Manager three times. I have a copy of each letter I wrote. Have received NO reply. What do I have to do? Contact the Better Business Bureau and/or the State of Wisconsin Consumer Protection Office? That's just what I am going to do if someone doesn't reply, send Christmas Bell engraved as requested and Kristy was born in January, or refund plus shipping & handling.

I ordered my yard goose from Miles Kimball (so excited by the way) a week ago (May 16, 2023). Spent $80. When I ordered I remember something about VIP member, and apparently I joined. What I do know is that there was no mention AT ALL about the cost of this program when I “signed up” because no way would I pay that. Woke up this morning with a $16.95 charge for vip rewards! Has this happened to anyone else? And were you able to get a refund? There was no mention of this cost ANYWHERE when I placed my order.

Thank you for the method of contact.

43.95 has been taken from my account for a mail order catalog order that I purchase Feb 3. Sorry i do not still have the catalog to look up order. I have not heard anything regarding this order from you. Thanks so much for checking.Aloha Kathryn dioso190 So wakea ave. Apt elua ee4, Kahului Hi. 96732 This was a check with a mail order insert from a Miles Kimball catalog.

I placed an order on Miles Kimball’s website 1/5/2023 like I have done for the past 4 years. I only make one order of a calendar a year. The charge hit my account on 1/9/2023 for the purchase. I discovered I had a charge of $16.95 a month on my account for the Miles Kimball VIP Rewards that was charged on 1/12/2023. I never agreed or signed up for this VIP Rewards program. Why would I sign up for a $16.95 a month program when I only order once a year?

When I called to find out about the charge they said I signed up for free shipping. I did not signup free shipping and I was charged shipping on my order. The told me they canceled my VIP Rewards program and I hung up with them. As I was talking with my nieces I realized they didn’t say anything about refunding my money. I called back and when I inquired again about this program was told I had cancelled it, I then asked when I would get my money back. I was told I didn’t request it with the first call but that she would process the refund now and I should have it back in my account by next week. So the bottom line is that I was signed up for a program I never agreed to, charged for that program and when I cancelled it they did not offer to refund me the $16.95 they charged me for all of 7 days I supposedly had this membership. I had to call back and request the refund which I was told would be back in my account by next week. I am waiting to see if they refund my membership fee but since this seems to be a big money maker for them I am doubtful I will see my money.

I am deeply saddened by this shady business practice and that I am not the only person caught up in it. My mother bought the same calendar for year’s right up until the year she died. I was buying it in remembrance of my mother; glad she didn’t live to see this.

I do have a Miles Kimball acct at 4306 Tareyton Ln and paid it off.Now I am getting collection calls from them,stating I own $200.00.The amount might be more or less.On this acct.which they claim the address is 2889 Reed Rd Apt 1209.This was my previous address.I want to clear charges,but want to make sure it is my charges.I paid my charges when you put in my telephone number [protected] it says no balance paid in full.So how can this be.Regards

I order an item on Tuesday June 6 2022 at 11:53 am. The web site say if you pay 9.95 it will expedite the shipping in 2 ( two) days. According to that my item should have arrived on Thursday June 9 2022. At the latest Friday June 10 . I called customer service and MARK was no help at all. He did take off the 9.95 shipping charge. But that is not why I was upset. He was useless ! I did give him all ones on the survey. If there was ZERO rating I would have given him all ZEROS. I called back and got Daryl. He was a little better. It’s wrong not to be able to contact the store and talk to a person that would have a better understanding. I WILL NEVER ORDER FROM MILES KIMBALL AGAIN. I WISHED I HAD READ THE REVIEWS BEFORE I ORDERED. 90% WERE NEGATIVE! So sad that your business is so misleading.

Kathy (Chris) Channon June 11 2022 Saturday

I purchase some slippers for my mother who recently had foot surgery on Aug 2o, 2021(order #[protected]. I only paid $17.00 for the slippers. Since making that purchase they have been charging me $14.95 monthly for some bogus "rewards program" they said I enrolled in. This company uses very deceptive sales practices to mislead people. I never enrolled in any "rewards program". I did not notice these unauthorized changes until 5/28/22.

I did contact the company and at first, they stated that they would cancel product and give me a 1-month refund. I informed the customer service rep that these were fraudulent charges and she said that I would receive a full refund for the months I was billed. I will keep you posted on the results.

I need to have a Easter letter before Easter I’m not happy at all with this service you tell me that I have to pay xtra to get a letter for Easter in time I want my child To have a Easter letter in time for Easter I’ve ordered for this company for years now my child will be disappointed with no letter from the Easter bunny I should get my letter and the Easter stickers in time since this is not my fault I called April 2 I was told it could take up to 24 hours to go in my account I called today and got told nothing they can do but give me free shipping so now I will have a very unhappy little girl this company could at least gave me the priority for free so my child would get her letter in time

I placed an order online on January 15, 2022. As of today I have not receive a confirmation email on the order. Nor have I received an email on the order being received.
But the Credit Card I used has a pending transaction on it.
I will send a print screen on the transaction below if possible.
The order I placed was a Woodgrain Elasticizes Table cover Item # 1365 color 230 Mahogany I wanted four (4) of those $12.99 each. 1- Air deflector Item # 310808 $6.99. The order total was $63.87 Free Shipping.
Miles Kimball
250 City Center
Oshkosh, WI 54906
Source code: [protected] Customer#:[protected]

Charged me a membership fee that I didntnget. Would like full refund
I contacted the company and they did absolutely nothing. I live on a limited income. I don't know what it sales or do. I have tried numerous times to resolve this. No action was tsken

Per your catalogue, I ordered the therapeutic lumber support #337744 size no 212 which is suppose to fit a 40" waist. This support is only 33" long and I have a 39" waist which should be large enough per your catalogue. This is false advertising and I want it replaced with size no 213 which is suppose to fit a 45" waist. PLEASE MAKE SURE that it will handle a 39"waist. Your catalogue should be corrected with the right waist size. There should be no additional charges because of the false advertising and the catalogue should be corrected. I will return the support when the prepaid shipping label arrives. Advise.

Trying to place an order online with Miles Kimball is RIDICULOUS! First of all, there is no option to use your preferred credit account when ordering online, so you always have to call! Secondly, when trying to order via phone, you can never just place the order and get your total and hang up. The customers service agents (through no fault of their own, they are just doing their jobs) have been instructed to offer a gazillion discounted products before they will let you end the call. This is very time consuming and irritating.

I ordered some items on the website and it would not take my order. I really wanted the vacuum and the toy box. I worked on ti all week even a 1 am and I never could get it to go though. I finally called the number and the lady was confused she could not help me. I am so upset. I wanted to scream. I still want to order the items but I do not know. The sale may be over. This is heartbreaking to me and my family.

I ordered mailing labels - $30 and the print is so small and smudged, they are unreadable. If I want to return them, I have to go to my post office and pay for the postage to mail back. Then, because I didn't see a box that needed to be unchecked, I was charged $14.95 to be in their VIP club. I called customer service - they said this happens all the time. BBB needs to look at this company.

I had placed an order with this company last week. I called the next day to cancel one item on the order and they ended up Cancelling the entire order on me. I spoke to a horrible customer service rep named Rochelle who initially told me that I emailed the cancellation of the entire order. Then she backpedalled and stated that it was assumed by the company that I didn't want any other item in the order. I then come to find out that they were charging me $16 a month for some ridiculous Vip rewards program. I never ask for this and while they refunded me 6 months of The payments it was stupid that they had somehow enrolled me in it.

Charges have gone unnoticed until today, 1/19/21. After contacting business banking account, $14.95 has been deducted since 10/2020. These charges Will be refunded. Lyle Crosland; Last of cc Visa -3830. [protected]@yahoo.com
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I placed an Order #SO257319962 on January 19, 2020 for $17.38. Miles Kimball started charging my credit card $14.95 each month. I did not ever give Miles Kimball permission to do this. Why would I agree to a monthly charge of $14.95 per months on such a small order.

My credit card statements say "Miles Kimball VIP Rewards". I had a hard time paying my bills this past year, and did not check my monthly statements like I should have. This is a company taking advantage of people during difficult times. They charged me for 11 months, how can this be legal.