Midwest Stress Center’s earns a 4.1-star rating from 9 reviews, showing that the majority of clients are very satisfied with therapy and treatment.
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Return of product/debiting account
I ordered the cd's after watching a very moving infomercial about beating anxiety and depression blues. Once I found out that after the 14 day trial was up the stress center was to debit my account five (5) times for $80 dollars each time. That's way out of my budget but when I tried to tell the salesman that I no longer wanted the CDs he was very pushy basically forcing me to complete the order (he already had my debit info). He kept relenting that I could return the CDs with no hassle. It took almost two weeks to receive the CDs and somehow the start calculating the 14 day trial before you even receive the package. I did call to return the CDs but they debited my account anyway before the deadline came up for the CDs to be returned. The customer service is Horrible. The service agents are rude and not helpful. It really puts a damper on the good that the Stress Center is trying to do. I would NOT recommend!
Mail Fraud
I saw a very convincing infomercial and Lucinda Bassett's "Attacking Anxiety" program on TV. I have a 1year-old daughter who is struggling with anxiety and because of the 14 day try-it under no obligation refund policy I ordered the program during the middle of the night. It was dropped off at my door on Nov. 4, 2014 and I phoned them on Nov. 17th 2014 to say I wanted to return it. The "returns" dept. never answered their phone - so I called the main number. I got a rep who said sorry - the program is yours. The 14 days have lapsed and so you own it and will be charged for it. (There records show it came to me on Nov. 1st...and maybe the UPS driver dropped at at some house on Nov. 1st - but I did not get it until the afternoon of the 4th.! I asked to speak to a supervisor who never came on the phone. THIS IS FRAUD! Please help!
My name is LAURIE CROUCH
[protected]
Please help!
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is ridiculous! They will NOT refund your money and they will not stop from charging your account! Even if you try and send the program back they are unnegotioable about cancelling your membership! DO NOT ORDER ANYTHING FROM THESE PEOPLE! It's a scam and they need to be stopped.
Taking out money after returning product
I was pressured into trying this program, After I thought about it, I decided not to use it the price was just to high, and my work provides the same kind of program. I sent all the materials back unopened. It took 10 to 12 days to even get the stuff. My checking account was debited $59.99, not two weeks after I cancelled this. I called the company at the number provided and was told I had exceeded the free trial, and that the charge was for the one on one coaching not the program. I told the person on the phone that I never used it and didn't even know I had that since I returned all the material.
Basically he told me too bad for me. When I asked to speak to someone who could help he told me that no one could help me.
The charge was what it was and there was nothing I could do about it.
In the first place it took 2 weeks to get the stuff, and in another (roughly) 2 weeks I am charged for a 30 day trial ? How can that be ?
billing fraud
I am looking into filing a class action lawsuit against these crooks based on the number of complaints against them . Check Facebook page Midwest Center for Stress and Anxiety Lawsuit . I just started it, but post your story there!
In Mid- December, I purchased this product after seeing an infomercial on it. The product was advertised as having a 30 day money back guarantee, so I figured I would give it a try. It arrived on December 18th, over the couple of weeks I listed to the CD’s but I was not impressed so I decided to send it back. On June 8th I called to get a return authorization number. I shipped the package to the Priority Mail with tracking and $50.00 insurance that comes with it. I checked the tracking number a few days later and saw it was delivered on January 10th. I thought all was good. I was wrong.
When I opened my credit card statement for March, that I got in early April there was a charge of there for $59.95, I went online to see my current month activity and sure enough there was another charge for $59.95. So my first question is: Why would they wait till March to start billing me…and What could it be for? I call them, that alone is a challenge I was disconnected twice before I got to really speak to anyone. I was told by lady #1 that the first charge was because it was received back past my 30 days, and the second charge was in error and she would “submit an email to get that credited.” Needless to say I was not happy so I asked to speak to her supervisor. The supervisor (lady #2) told me that the first lady in incorrect and I was being billed because it was late and the late/restock fee is something like $159 I don’t remember the exact amount. So I tell her she is crazy and they had the package on the 10th, and if they didn’t check it in till the 20th that was there problem not mine. I told her I wanted both of the charges credited to my account and once again I was told that it would be submitted via email to “Bob” the guy who handles refunds. I asked to speak to Bob and she said he was not available, I offered to wait then she said he was not in yet, but she was “escalating “ the email and I would hear from him within 24 hours. 24 Hours came and went so I called again. This time I asked to speak with a supervisor directly and I was told that she was a supervisor, I told her my story and that I had not heard from Bob yet. I was then told that Bob didn’t come in the previous day, he had a sick child at home, and he would be in about noontime and she has sent him another email and I would hear from him again in 24 hours. She went on to say, If my refund was approved it would take 2-3 weeks. So now I am totally pissed and not being very nice on the phone. I wait 24 hours, no callback, I callback and got hung up on twice. I finally said screw this and went online and disputed the charge with my credit card company. I told them everything I said here and sent the priority mail tracking info that I got from the USPS website. My wonderful credit card company, sided with them because the company said I never returned the package it was a 14 day trial not 30 and the tracking info only shows a package was delivered to Van Nuys CA, and not the specific street address. At this point I am so totally fed up and frustrated I wanted to scream! I call the post office in Van Nuys to ask them why this sheet only shows it delivered to Van Nuys 91406, but not the address it was delivered to and told them why I needed the information. They told me that Midwest Center get so many packages that the do not do street delivery, they are picked up and all items with tracking number are recorded on a Firm Sheet and that is what the person getting the packages signs. She then checks my tracking number to the firm sheet from January 10th and lo and behold there is my package. I then ask her to please please please fax it to me so I can send it to my credit card company, she said, she was not authorized to do that, the Post Master would have to approve that, and he won’t be in till Monday, of course this was a Saturday, so now I am waiting on Monday noon Eastern time to call the post office and either get the firm sheet faxed to me or a letter from the post office stating my package was signed for by a representative of the company. If I can get either of those my credit card company will then reverse the charges. If for some reason I can’t get that information my next step is to file a claim with the post office because the package was insured for $50, when they investigate they will see that the package was delivered and I will require proof of that and then I will send that to my credit card company. Sorry this was so long, my actual point here is I am so fed up with this mess and this company, and I see so many others are also facing these same problems that I wonder if legally we can do something, like file as class action law suit. They really need to be held accountable for what they are doing and honestly they are just crooks!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ripped off my mother in law who suffers from dimentia
I take care of the finances for my mother in law who has several medical conditions and suffers from dementia. She was apparently watching an infomercial that advertised stress management and bought the product for what she thought was $15.00. Now they are charging her many times $60.00 a month. It is a little box with a couple of cds in it. She never even opened it, but I was stunned to look at the finances and see many charges for this. IT IS A SCAM AND RIP OFF. How dare you people take advantage of people who are suffering and cannot take care of themselves. We work very hard for our money and only want to good in life. EVERYONE BEWARE THIS PRODUCT AND COMPANY IS A BUNCH OF CRAP!
The complaint has been investigated and resolved to the customer’s satisfaction.
Refused to cancel - billed credit card
I am very ill, I talked with this supposed merchant Time was 9 am in the morning, I was not up late drinking, I just wanted to see if they had some positive information. I was not looking for a quick fix, nor am I extremely depressed. I just wanted to take advantage of the free trial. These people are truly scamming, they charged me for vitamins that I did not even order. So I immediately tried canceling, that was an hour after talking to them. They reject all my emails and told me that they could not cancel. This is within hours. I called them daily but these people still billed my credit card. I learned that the founder killed himself yet the wife continues to scam people. Due to the stress of these people my disability is getting worse. I pray that no one else falls victim especially in this economy. .
The complaint has been investigated and resolved to the customer’s satisfaction.
More Than You Bargained For
I have been away for a number of months and unable to tend to my mail. Upon returning, I am quite surprised to find that I have received multiple packages from Lucinda Bassett's Midwest Center (c/o Good Living Labs) containing her "Positive Mood" supplements. Even more surprising is the fact that I have billed almost $29.00 for each of them! I NEVER ordered this product, nor did I AUTHORIZE such charges to my account. I see in looking at the invoices that they conventiently do not accept returns of these supplements. I have contacted Good Living Labs and requested that further shipments be CANCELLED immediately. (If you should need to do so also, be prepared to be put on hold numerous times while they fumble to locate your account.)
Bottom line: I am extremely angry that this situation ever even occcurred and have requested immediate refund of my three payments of $28.94 ($86.82). I was told by Good Living Labs that a free trial of these supplements is shipped every time an order for Lucinda's anxiety and depression program is received. Supposedly, at the bottom of their enclosed letter it is explained that these supplements will keep coming unless the consumer requests that shipments be stopped. Well, first, I do not read my junk mail. Second, it is a well-known fact that anyone seeing a psychiatrist and actively taking prescribed medications would be ill-advised to start mixing them with any herbal supplement. For these reasons, Midwest's and Good Living Labs' business practices are both unethical and underhanded. What a money-making scheme!
I have no idea whether the Midwest Center will respond to my complaint. If this matter is not resolved to my satisfaction, I will report their practices to the Better Business Bureau and will also post the reasons for my dissatisfaction everywhere possible on the internet to spare others the same experience. (I see there are already others out there doing the same.)
What a disappointment! Lucinda seems so sincere on her infomercials. If I could contact her personally, I most certainly would!
The complaint has been investigated and resolved to the customer’s satisfaction.
I would like to know if it really works because I want my life back no more sleeping all day an ty and God bless u to God bless the whole world ☆ ♡ Peace Lv Hope Faith Always♡♡☆☆
So do they really help because I was sent the books and the cds
Call your credit card company & explain, they will issue a charge back to the company that sent them.
Call your credit card company & explain, they will do a charge back to the company that sent them.
If you don't want 'em and can't send them back or get your money back, I'll buy 'em from you for $50. Contact me at uglymanfred@gmail.com.
Return Policy
I began having anxiety attacks when something tragic happened in my family. One night while watching TV I saw the infomercial and in my depressed state decided to order the program - 30 day free trial - NO OBLIGATION. When the product arrived, it was a huge box containing several DVDs and books. I knew right away that it was not something that I could use, as I did not even own a DVD player.
I contacted the company and requested the "RA Number" which was needed to return the (unopened) program. I explained to the Customer SErvice Representative that this was not something that I could use, because I did not have a DVD player to view the product and that I could not even afford to buy one at the time. The CSR then proceeded to play on my fragile state of mind basically pressured me to keep the program and try to watch the DVD's at a family members house or somewhere else. The CSR even went as far to use the old "I've been in your situation and used the product and it helped me" tactic. After several rebuttals I finally agreed to keep the product for another 30 days with no financial obligation.
Prior to the end of the extended 30 day period, I once again contacted the company and (once again) let the CSR know that I still had not even opened the program, and that it was not something that I wanted to keep. I stressed the fact that I did not have a DVD player, and that I REALLY could not afford the $400.00 program. I requested the "RA Number" so I could send the product back. Again... the CSR began to pressure me and take advantage of my still fragile state - insisting that I not try to send the program back without even giving it a try. I was offered an additional 30 day trial period with no financial obligation.
Unfortunately - I let the 30 period pass... BY ONE DAY, and when I called the company on the 31st day I was told that by not responding before the end of the trial period, I was now obligated to pay for the program. The CSR was NO WHERE near as friendly and sympathetic as the other two and very sternly told me that I would be charged for the product. After pleading with the CSR for the "RA Number" and pointing out that I tried TWICE to return the product, and that I did not even own a DVD player, and that I did not even open the program, and that I could not afford the program the only solution that the representative came up with was charging me half price. I reluctantly agreed to pay $200.00, feeling extremely pressured and more stressed and depressed that I did before I ever contacted the company.
My warning to anyone thinking about trying this program is to be prepared to pay for it! The promise of "free trial" and "no obligation" seems to be an empty one. This company preys on people who are in a fragile mental state and once you have the product delivered to you they will make sure that it is yours forever. After all of that and the total dissapointment I felt with the whole process - I refused to use the program so I don't know if it works or not. I sought out professional help in the form of a licensed professional which my insurance paid for and I have been on medication which has worked wonders. I advise you to say NO to this company... UNLESS... you are 100% prepared to pay for it.
The complaint has been investigated and resolved to the customer’s satisfaction.
A Malibu resident, who was
described as having been out hiking
in a vacant field near Malibu
West on Saturday morning, was
an apparent suicide, according to
authorities.
The body of David Bassett, 53,
was found in a vacant lot near
Frondosa Drive and Principio
Drive, according to the Los Angeles
County Coroner’s Office,
which said he was the victim of a
self-inflicted shotgun wound.
Sheriff ’s deputies, who responded
to the 911 call, indicated
that, based on what they saw at
the scene, the shooting appeared
to be a suicide.
A spokesperson for the coroner’s
office also confirmed that
the suicide determination was
made based “on what was found
at the scene.”
BY BILL KOENEKER
http://www.brightscope.com/media/resources/dynamic_assets/form_5500_data/report_pdfs/compiled_reports/be403ee67a5d9ba9f2a0b9d184ac407da3e16a2c/Form_5500_Data_Report_2012-03-29.pdf
and for those of you that have a problem with my assertiveness (also, helped by the program) and think that I may by some chance may be a paid sponsor, I am not. Google me, Facebook me... I am your average person who was consumed with anxiety, depression and fear. I just chose to work the program as instructed. This program is not a quick fix and I fear that is what people are thinking. You have to put in a lot of work that is just a fact! And at the end of that rainbow-it pays off more than $400.00. I hope that all of you find something that works for you and God Bless.
The Midwest Center was my last hope an answer from God!
I am a user of this wonderful, life-saving program. They state clearly that you have a free 14 day trial and they will even extend that trial in some circumstances to 30 days. If you do not wish to keep the program and fail to return it in the proper amount of time then... like Wonka says... YOU LOSE!
It sounds like all of the people here complaining would feel 10 times better if they would get past lesson 4.
Procrastination is one of the top traits of someone with the Anxiety, Depression, and Stress. So, saying you accidently missed the deadline is just bologna.
Pay for the program and not using it is not only sad (I feel sorry for you and the life you could have - A FREE ONE! Stop bashing and complaining about what is wrong with your life and the world around you. Save the money, buy the program and work it. If it is not for you then bash away. But, why give a program a bad name when some people here have opened the product and in no way do I believe for a second that they did not copy the workbook, upload the cd's, dvd's, burn them and then try to return.
Anxiety Scams on the Internet {i can say this does works but u dont need to too spend so MUCH money on common sense stuff u can buy a cheap book for all the same stuff or get 1 at the library} this program would be cheaper if they didnt have cd's and dvds but they want $$$} danny
Anxiety scams abound on the Internet, with promises of quick cures for panic attacks, phobias, and other anxiety problems. When you feel desperate, when your daily life has been so disrupted by chronic anxiety that you're ready to try anything, it's very tempting to log on and buy the next product you see.
Maybe it will help. But there's a good chance that you won't get the promised results. The worse result then isn't even the money you spent, it's that you become less hopeful about ever solving the problem. So it's important to choose your self help tools carefully, and not just grab the first promise you see. Claire Weekes offered hope and help. All too often, anxiety scams offer hype and hustle. How can you tell the difference? How can you be an informed consumer of anxiety products? Most importantly, how can you find something that works?
Here are some tips.
Beware of quick, easy "cures"
Anxiety scams, in my view, promise quick, easy results. They claim that the great majority of people who use it are "cured" of their anxiety. They suggest that the creators of the product have some special secret or insight which contains great power to help you, something that no one else has thought of. They often offer statistics which can't be verified, and testimonials from people who can't be located.
Anxiety disorders are solvable problems, and most people who struggle with them can overcome them. But recovery does take some work. If the promise sounds too good to be true, it's probably an anxiety scam.
Look for people
with professional credentials
The Internet is full of programs created by people with no professional training in health care, psychology, or any relevant field. They're generally people whose skills are in marketing and advertising.
They often try to turn this to their advantage by pointing out that many physicians and therapists don't know very much about anxiety disorders. This is unfortunately true, but it doesn't mean that the answer is to turn to Internet marketers. The answer is to find better sources of professionally trained help, and materials written by people with the training and background to be helpful to you.
Be wary of affiliate programs
On the Internet, anxiety scams are often marketed and sold through "affiliate programs". In an affiliate program, people with products to sell offer others the chance to sell the product through their own web site and keep a commission, typically 50-75% of the sale price.
It's quick, easy, and cheap to set up, and affiliates can make some money with little effort. Nobody has anything to lose...except the buyers. This is why you'll see hundreds of web sites for these products.
This marketing has become so organized that there's even a market for buying and selling the articles that affiliates use to promote these products. Affiliates themselves often don't know much about the product, and sometimes pay free lance writers to do the writing for them.
To see how this works, take a look at these typical ads in which Internet marketers seek anxiety articles. Scroll down to see the ad for 9 articles on "fat loss, dog training, and anxiety attacks". Everybody needs to make a living, but this isn't how I want to get my health care problems solved!
How can you tell if you're looking at a product sold by affiliates? Just google the name of the product. If google returns lots of web sites advertising the product, all fairly similar, and linking you back to the same site for purchase, that's an affiliate program you found.
Compare prices
Most of the best self help books for anxiety disorders sell for less than $20. Anxiety products on the Internet are typically priced far higher than that, even though they're often only digital files which cost nothing to reproduce. These products usually range in cost from $60 to $100. The prices vary because they often offer a "special low price that expires today!"
You can buy a small shelf of books by Claire Weekes for less than what you would pay for one anxiety scam. Dr. Reid Wilson, Dr. David Burns, and Dr. Edmund Bourne all have written excellent self help books which sell for less than $20.
When the price seems really inflated, odds are you're looking at an anxiety scam.
Seek information, not just advertising
A good self help site will freely offer actual information that you can use. It probably has products for sale as well, but that isn't its only purpose. It will offer actual self help information about anxiety disorders, and give you a clear idea of how the products can help you. Look through my web site, or some of the professional sites listed in my Links section, and you will see sites that not only explain how treatment can help, but that provide information - useful information for free - that you can use to help yourself.
The typical anxiety scam web site consists of screen after screen of high pressure reasons to buy, and lots of extras if you buy NOW. However, they rarely describe how their product actually works, or give you anything you can use. They just urge you to buy.
If you read through an entire web site and still can't tell what method the author proposes for you to use, odds are you're looking at an anxiety scam.
See if it's available elsewhere
The Internet is a wonderful tool. But why aren't these products also sold in stores, and large outlets like amazon? It's often because the product isn't good enough to get approval from third parties like editors, publishers, and retail distributors.
If these products were sold in stores, they'd attract a lot more scrutiny. Reviews would appear in newspapers and magazines. Customers would thumb through the books on shelves. Some Internet marketers don't want this kind of attention. Their strategy relies on catching you when you feel needy - maybe when you can't sleep and you're desperately surfing the Internet for help - and get you to make that impulse buy when you're least prepared to make a careful, considered choice.
When you can only get it from one supplier, the odds go up that it's an anxiety scam.
I have so much trouble -
isn't it worth a try?
It might be. These products are generally overpriced and over promised, but that doesn't mean there's nothing of value. You might get something out of it, even if it's only a placebo.
But it's not a good place to start. A better way to start might be to go to amazon.com and search for books about the problem you face. Read about the authors, read the reviews, and you can often read a sample of the work itself. The odds of getting useful help from books you find that way are much, much higher than just googling the topic.
If you do want to try out an Internet product, then investigate it as best you can, and take two more simple steps.
Don't buy groceries when you're hungry
If you've ever struggled to control your diet and your weight, you probably have heard this suggestion. Don't go to the grocery store when you're hungry and grab whatever appeals to you. Instead, make a shopping list when you're not hungry, and follow that plan when you go to the store. That way, you can shop in an organized manner, rather than impulsively.
Do the same when considering anxiety self help products. Investigate and compare them in an organized manner when you can give this your careful attention. You're much less likely to buy into an anxiety scam this way. Don't shop when you're feeling overwhelmed by anxiety in the middle of a sleepless night!
Protect your rights as a consumer
Internet marketers typically promise to refund your money if you return the product within a certain time. The good ones consistently live up to this pledge. However, some don't. So before you make a purchase, carefully read the description of the refund provision, and print a copy for your records. Pay only by credit card. As soon as you receive your order, review the materials and make a prompt decision to return or keep them.
In the event you return the product but don't get the promised refund, you can ask your credit card company to remove the charges from your bill. They will do so if you can show them that the seller didn't give you the promised refund. That will be easy to do if you keep a copy of the refund provision.
Instructions for filing this kind of complaint are typically on the back of your monthly credit card bill.
And, if you keep the product, use it diligently, yet fail to get the promised results - that's unfortunate, but don't stress about it. Don't make the mistake of thinking you can't be helped. You bought a product that wasn't helpful, at least to you. Keep looking for something better, by keeping the above points in mind.
It is the same story with me too. Now they are not willing to provide any phone number or email address from where we can get the RMA #. Only they will respond to the written requests from Utah somewhere.
I wish I had read all these comments prior to ordering this product. My experience reads almost exactly the same. I called to get an RA number and was pressured into keeping it one more week-against my better judgement. I too missed the return call by one day because I was not available to call between the hours of [protected], which by the way they really don't answer the phones until 0845 per customer service when I finally got them that morning. I work in an OR and was not available to call during the hours. anyhow, I received a different attitude and even after asking to speak to a supervisor got know where. I turned them over to my credit card company to dispute and lost after a month or two of arguing over it. Unless you want to spend hours doing homework and listening to stuff you probably already know going to a therapist is much more bang for you buck. Don't trust this company!
not recognizing payment & no invoice sent
I was sent an invoice in April 2008 for payment. I had previously made payment on my VISA but was not satisfied that my account was being credited.
In April 2008, I sent a cheque for the amount stated. Yesterday, January 27, 2009 (nine months later) I received a phone call from Fidelity Information Corporation that they had received no payment. No correspondence or anything sent in the mail. Today I have sent a copy of proof of the cheque that FIC cashed. I have no confidence in this company. I have paid hundreds of dollar in extra charges because of they're fraudulent business practices.
I have also incurred an extra expense as I am seeking the counsel of a lawyer. I have made attempts to pay this account but they are in the business of unlawfully gouging the customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
Midwest Stress Center Reviews 0
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Overview of Midwest Stress Center complaint handling
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Midwest Stress Center Contacts
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Midwest Stress Center phone numbers+1 (866) 771-9858+1 (866) 771-9858Click up if you have successfully reached Midwest Stress Center by calling +1 (866) 771-9858 phone number 0 0 users reported that they have successfully reached Midwest Stress Center by calling +1 (866) 771-9858 phone number Click down if you have unsuccessfully reached Midwest Stress Center by calling +1 (866) 771-9858 phone number 0 0 users reported that they have UNsuccessfully reached Midwest Stress Center by calling +1 (866) 771-9858 phone number+1 (800) 944-9460+1 (800) 944-9460Click up if you have successfully reached Midwest Stress Center by calling +1 (800) 944-9460 phone number 0 0 users reported that they have successfully reached Midwest Stress Center by calling +1 (800) 944-9460 phone number Click down if you have unsuccessfully reached Midwest Stress Center by calling +1 (800) 944-9460 phone number 0 0 users reported that they have UNsuccessfully reached Midwest Stress Center by calling +1 (800) 944-9460 phone number
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Midwest Stress Center emailsadamf@midwestcenter.com100%Confidence score: 100%Support
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Midwest Stress Center address12300 Wilshire Blvd, Ste 325, Los Angeles, California, CA90025, United States
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Midwest Stress Center social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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I, too, watched the infomercial. The agents are very nice and very pushy. I was told that I needed to choose a payment plan in order to have a 14 day trial but I would not be charged until after the 14 days.(first lie) They charged my account $84.94. I was told I would be charge shipping only.(2nd lie) I was told to make sure I return the cd's within the 14 days. I talked with Alicia on the 7th of Oct. She assured me if I got the package in the mail that day I would receive a refund to my debit account within 14days. (3rd lie) They received the package on the 10th of Oct. Today is Nov 3rd, and no refund! I will be contacting BBB asap!