Mercy Hospital’s earns a 4.2-star rating from 10 reviews, showing that the majority of patients are very satisfied with their care.
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I started going to Mercy in May
I started going to Mercy in May . They overcharged me per EOBs by over $400. We tried many times to get this resolved. I was to have surgery in Dec 2020 & the Dr waived my co-pay of $300 for surgery, because of my billing issues. Since then, they've added back the $300. At most, I owe $110, but my balance is $515.
I went in for a routine mammogram on 3/19 at Mercy Springfield
I went in for a routine mammogram on 3/19 at Mercy Springfield. They billed my insurance. They are sending me a bill for $73.77. According to my insurance with Blue Cross Clue Shield, I should not have to pay for a preventative appointment. I have spoke to Mercy and they told me insurance didn't pay it. Blue Cross Blue Shield says I owe nothing and they have paid the claims in full. BCBS is sending me the EOB that states my patient responsibility should be zero.
The complaint has been investigated and resolved to the customer’s satisfaction.
We tried to communicate with them, was given the runaround, then Medicare retracted their payment to them and the doctor just sent in a new claim, same date of service, different claim number so Mastercard paid the claim. This doctor has filed 4 claims so far for separate visits: [protected], [protected], [protected], [protected], not duplicate claims, same visit - alternating when Mastercard retracted payment - doctor sent claim in again under different claim number. We think they need to be thoroughly investigated and prosecuted. They are running a Medicare and insurance scam and we are sure *** isn't the only one they are doing this to! They show no interest in resolving theses charges and they know *** has never been a patient of theirs! They continue to send in new visits and charge Medicare and American Republic and someone with authority, power, knowledge and resources needs to put a stop to this Medicare fraud - who knows how many others they are doing this to!
Date of transaction: 07/31 with Dr. *** Amount in dispute: $215 Account number: *** Invoice number: *** Issue: Mercy Hospital is billing me for my visit without submitting a claim to my insurance company. I have been a patient for many years and I see Dr. *** every six months. My insurance pays for my visit 100% with no deductables or copay. For this last visit they just billed me and completely ignored my insurance. Now they say they have billed my insurance but are also encouraging me to pay as well. I have United Health Care AND Missoui medicaid. It is a "Special needs" insurance as I am disabled. My insurance company has told me they've never received a claim from Mercy and that my services are covered 100%.
I went to the doctor on 01/17 and they did a PSA test that my insurance company did not pay for because of the way they coded the test
I went to the doctor on 01/17 and they did a PSA test that my insurance company did not pay for because of the way they coded the test. My wife has made several phone calls to our insurance company and to Mercy concerning this issue. My wife called Mercy and told them how to recode the bill and even give them the phone number and a contact name at out insurance company and they would tell them how to code it for it to be paid for and Mercy will not call them or recode the bill for it to be paid for by out insurance company. Mercy called me today and told me that it was coded correctly and they would not recode it and I owe the bill so I went ahead and paid it or they would be turning it over to a collection company. Every time we go to Mercy we have to fight over their billing. This is not just happening to my family we are one of a few that will fight for what is correct.
The complaint has been investigated and resolved to the customer’s satisfaction.
I started going to Mercy in May . They overcharged me per EOBs by over $400. We tried many times to get this resolved. I was to have surgery in Dec 2020 & the Dr waived my co-pay of $300 for surgery, because of my billing issues. Since then, they've added back the $300. At most, I owe $110, but my balance is $515.
I was seen by mercy hospital twice while I was still officially incarcerated by the federal government. My official release date was November 3rd. I have tried to work with them on numerous occasions to get them to bill the correct place so they can get paid. I have 2 Bill's that I owe them to hat the federal government has to pay because I was still incarcerated. I was put in to a collection agency 9 months back. I am still getting harrassed by mercy and the collection agency even though I am not responsible for payment of the 2 Bill's. No matter how much I talk with them I cannot get this issue fixed. I can provide the billing info they need to use and paperwork stating that I was still incarcerated.
Is Mercy Hospital Legit?
Mercy Hospital earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Mercy Hospital. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 80% of 10 negative reviews, Mercy Hospital is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Mercy.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Mercy.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Mercy Hospital have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Mercy Hospital and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Mercy.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Mercy Hospital.
My college age daughter was in distress and experiencing chest pain
My college age daughter was in distress and experiencing chest pain. When she arrived at the Mercy Advanced Ambulatory clinic the staff was rude and pointed at her and made references to an outstanding bill. A bill that was generated on 8/21 and was not due until 9/18. A bill that Mercy failed to run through insurance the first time and we had to request it be filed through insurance. Not only was she scared and unwell the treatment caused her a great deal of anxiety which only contributed to her chest pain. So thank you Mercy for causing my daughter to feel even worse by shaking her down for a bill that wasn't even due! I have since learned that staff obtain bonuses for getting payments from people while they are on site. I will pay any bills owed to your organization when they are due and/or set up a payment plan. I would ask that they change their collection center attitude before they give someone a heart attack and get sued.
The complaint has been investigated and resolved to the customer’s satisfaction.
Per my conversation with your office they requested I to put my grievance in writing along with proof of the multiple conversations I had with Mercy. I have attached some of the conversations but there were many many conversations I had regarding a medical charge I was erroneously charged due to a coding error Mercy themselves made. After many months Mercy agreed they had made an error when coding my test. (see attached) This has created an issue with my insurance provider and my provider not covering the medical procedure. Even though Mercy admitted the procedure had been incorrectly coded I have since been turned over to a collection agency for same. I am not reusing to pay the charge; I do not owe the charge
This is a complaint against Mercy Hospital. Have been asking them about money owed to us for a faulty pacemaker. The device only lasted 4 years. Warranty enclosed. They refuse to do anything about the device.
On 5/11 I went to the Mercy Clinic Eye Specialists in Rolla, Mo
On 5/11 I went to the Mercy Clinic Eye Specialists in Rolla, Mo. for an eye exam and to order new glasses. I received an eye exam, dilation, and refraction. The doctor also told me I had an eye infection and sent in a prescription for an antibiotic. I then went to order my glasses. I only needed lenses, and was told my copay was $304. I paid upfront and later received my glasses. Later, the EOB from my vision insurance said the copay from my lenses should have been $189, meaning I had overpaid by $115. Mercy said they were "reviewing" that, but then just re-billed my insurance. Meanwhile, the bill for the eye exam has been sent to my insurance, but is coded incorrectly. I paid the full $206, but If they would send the bill properly coded I should be re-imbursed for about $150 of that. After 5 months of fighting this, I'd like a senior billing person who can actually fix the issue to resolve it once and for all. My patient number is
The complaint has been investigated and resolved to the customer’s satisfaction.
We tried to communicate with them, was given the runaround, then Medicare retracted their payment to them and the doctor just sent in a new
We tried to communicate with them, was given the runaround, then Medicare retracted their payment to them and the doctor just sent in a new claim, same date of service, different claim number so Mastercard paid the claim. This doctor has filed 4 claims so far for separate visits: [protected], [protected], [protected], [protected], not duplicate claims, same visit - alternating when Mastercard retracted payment - doctor sent claim in again under different claim number. We think they need to be thoroughly investigated and prosecuted. They are running a Medicare and insurance scam and we are sure *** isn't the only one they are doing this to! They show no interest in resolving theses charges and they know *** has never been a patient of theirs! They continue to send in new visits and charge Medicare and American Republic and someone with authority, power, knowledge and resources needs to put a stop to this Medicare fraud - who knows how many others they are doing this to!
I had an incident that required an emergency room visit at the Mercy Hospital, Berryville, Arkansas on May 17
I had an incident that required an emergency room visit at the Mercy Hospital, Berryville, Arkansas on May 17. Severe dehydration was what I was treated for. I have no complaints about the treatment. Since I had turned 65 the year before, Medicare assumed the role of primary care provider. Blue Cross/Blue Shield covered a portion of the bill but because I cannot afford to purchase Medicare part B, I received a bill in the amount of $3,631.52. I called Mercy Springfield to make arrangements for a payment plan on the morning of Aug 11, 2021. The agent I spoke with set up a payment plan for $50.00 a month and initiated a request for financial assistance saying I would receive by mail the necessary forms to fill out. Yesterday (10/01), I called to see where the forms were as I haven't received them yet. They said they were mailed 2 days ago and that they would not honor the $50.00 a month payment plan that had been set up. And, that it would be a much higher payment/mth.
The complaint has been investigated and resolved to the customer’s satisfaction.
Guarantor #*** (***) I have seeked financial aid services through Mercy and have sent all requested info/documents to them
Guarantor #*** (***) I have seeked financial aid services through Mercy and have sent all requested info/documents to them multiple times. The application states that it is a 45 day process and I have been fighting with it for 8 months (I began the process and submitted docs starting in March). I have had to borrow money to keep making payments to stay afloat and they keep pulling me along. I can no longer borrow the money to keep making payments while they continue to not give me answers. I would like to discuss other options and cheaper payments, but there doesn't appear to be much they are willing to do beyond the large monthly bill they are expecting me to pay while my wife is off of work since we had our second child. We fall under the circumstances to receive the aid and have submitted all documentation. They refuse to give me an answer and it seems they are stalling until the backpay period won't reach back far enough to cover even if they finally approve it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I injured my shoulder and went to the ER at Mercy Hospital in Joplin Missouri
I injured my shoulder and went to the ER at Mercy Hospital in Joplin Missouri. After prelim exam and x-rays the DO referred me to ***. *** doesn't do shoulders so I was referred to *** who was too busy to get me in. Then I was referred to *** who gave me a preliminary diagnosis of tendonopathy and sent me for an MRI at Mercy Hospital on the 3rd of December . The receptionist said the copay would be $250. I'm fully disabled, I'm on a fixed income and I don't have that kind of money. MEDICARE takes almost $300 out of my SSDI every single month because of the uninsured, INEBRIATED motorist who hit me doing approximately 65-70 mph in a 35 while I was sitting still waiting on a train. I am in excruciating pain everyday, RIGHT NOW. I can't sleep and I have no way of helping my girlfriend who is handicapped and I was her home health care aide for years. I encounter APATHY at Mercy. They're ANYTHING BUT merciful. *** is the same way. It's INHUMANE.
The complaint has been investigated and resolved to the customer’s satisfaction.
on June 2nd I paid $4,413.93 for a medical procedure that I had done back in March
on June 2nd I paid $4,413.93 for a medical procedure that I had done back in March. My insurance recently told me that I should have paid a little over $3,000 and that it is likley they did not give me a PHCS balance. I called Mercy and talked with them several times about this and they said they are going to look into it. I was told by a supervisor that it would take less than a week and that I should call back if I have not been given an answer. I called backed today, a week a half later, and they told me it could take 45 days for them to investigate and for me to get a refund. The main problem is the the 45 days but that they say that I owe $900 in bills, which is less than the amount that I overpaid. Unless I pay them they are sending them to collections. I do not have the money to pay them until they pay me back what they owe me, since they overcharged me over $1000 back in June. In short, they are demanding that I pay my bills now, but they are refusing to consider that I overpaid more than they say that I owe them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Overview of Mercy Hospital complaint handling
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Mercy Hospital Contacts
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Mercy Hospital phone numbers+1 (417) 820-4275+1 (417) 820-4275Click up if you have successfully reached Mercy Hospital by calling +1 (417) 820-4275 phone number 0 0 users reported that they have successfully reached Mercy Hospital by calling +1 (417) 820-4275 phone number Click down if you have unsuccessfully reached Mercy Hospital by calling +1 (417) 820-4275 phone number 0 0 users reported that they have UNsuccessfully reached Mercy Hospital by calling +1 (417) 820-4275 phone number
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Mercy Hospital emailsmardi.taylor@mercy.net94%Confidence score: 94%hilary.burke@mercy.net94%Confidence score: 94%
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Mercy Hospital address3265 S National Ave Ste 115, Springfield, Missouri, 65807-7340, United States
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Mercy Hospital social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 29, 2024
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I started going to Mercy in MayOur Commitment
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Starting in July I started seeing my insurance paying 75 percent and Mercy billing me 25 percent for one of my providers, Dr. *** Before July my insurance paid 100 percent and had been paying 100 percent since I first got a policy with them back in January . I contacted my insurance and they reviewed it. They said that Mercy has changed how they are billing the insurance. They told me they had contacted Mercy and informed them of the discrepancy. Mercy said they would review it. But as of today I am still getting calls wanting money for the visits. I refuse to pay the bill because there is no reason for Mercy to have changed the way they billed the insurance. When I tried calling Mercy Billing and told them what they insurance had told me. I got a runaround and they said they would have someone call me to discuss the bill. Yet no one ever called. The only resolution I will accept is they return their billing practices back to pre-July and bill my insurance the way they used to, where the insurance paid 100 percent.