Mercatalyst
reviews and complaints

I purchased a handful of products-- sadly one of the products had a glitch, to some people it many not have been an issue but for me it was. After a few conversations to figure out what the problem was- they promptly refunded the cost and aloud me to pass it on to someone who would get use out of the product. I was/am very happy with their customer support and will definitely be purchasing from Morning Save again-- their deals are amazing and knowing I can get customer support, makes it an easy & comfortable company to spend my hard earned money with.

I placed an order on May 20. The next day I tried to cancel and was informed that I should have cancelled within one hour of placing the order. At that time the order had not shipped but I was told it was in process and that I could refuse the shipment to get an eventual refund. On May 22 I received an email saying that my order had shipped. As of today the USPS tracking website shows "On Its Way to USPS." Seven days, one week, no movement. At this point I will have to work with my credit card company for the refund or just write off dealing with this company as a bad choice.

I am completely impressed with the customer service with this company. Ariana provided excellent customer service when I informed the company that I had received an order different from what I had placed. Ariana went above and beyond my expectations, and was able to find the item that I ordered and sent this to me within hours of contacting the company. She also told me that I could keep the incorrect item as an apology for the mistake. She was kind, compassionate, ethical, and provided excellent customer service. Ariana is a true professional and an asset to this company. Thank you!

I signed up for morningsave; then tried to cancel the membership. Apparently, they accept signing up online on a device for which they do not allow you to cancel your membership. This went on for MONTHS. YEARS. When trying to cancel on the device (amazon fire), a screen with a toaster on fire would appear. The membership would NEVER CANCEL. When displaying the toaster on fire, it would say in effect something terrible happened. Meanwhile, morningsave would continue to charge 5.29. morningsave should look back thru their records and reimburse me for their bogus charges as they didn't allow one click cancellations.

I've been a MorningSave customer for quite sometime. I've had several issues regarding merchandise that I have purchased. In reaching out to their Customer Service, I have always been treated in a fair and understanding manner. My situations have always been resolved in a positive manner. My latest situation was that I had forgotten that I had already purchased an item and I repurchased the item. When I finally realized what I had done, I quickly reached out to their Customer Service. Kevin quickly responded to my situation and the order was canceled. This was done on a very timely manner. This situation was entirely my fault but it was quickly resolved.

We ordered a couple of beautiful umbrellas and one came damaged. So I got in touch with a Brandon through emails. I explained to him what we got he said he was so sorry that would I mind taking a picture of the damage which I had no problem doing. So I sent him the picture and with that he apologized and told me they would send one back out to us as soon as they could. It arrived in great shape. So happy to deal with a company that takes care of their customers. We order a lot from this particular company so I was happy to see how they take care of us. We have probably two to three more orders we're waiting on we love their products. Thank you sincerely

I thought ordering a daily deal advertised on The Doctors TV show through MorningSave meant I was dealing with a reputable company. NOT! I paid $60 for a high impact massager that I have not received nor will MorningSave respond to me. They gave me a tracking number and I followed my package to my state's central distribution center for mail. It stopped there. Turns out the tracking number was for a pallet of bulk shipment to Montana from MorningSave. My package was never scanned! My package was never on that pallet! MorningSave has absolutely no way to communicate with them other than their support line which has never bothered to respond to 4 of my emails to them. DO NOT ORDER FROM THEM!

This review is for Taylor/customer support. I am giving Taylor 5 stars for her exemplary customer service skills. I had placed an order consisting of several products, which were all shipped/delivered at different times. When I received a couple of the shipments, there was significant damage to the items so I reached out to customer support. Taylor immediately responded & handled my dilemma quickly in a professional, respectful manner. I felt as though Taylor actually cared about my concerns & took immediate action to correct the situation. Mercatalyst should be honored to have such an exemplary employee & because of Taylor, I will continue to do business with MorningSave. Kudos to Taylor! Thank you Taylor!

This was my third purchase and certainly will be my last. I had purchased 2-Pack: My Fit "One Size Fits Always" Denim Jeans in size 14-20. I am a size 14. The jeans did not fit at all, were very poorly made. I requested a return on 4/30 and received a generic reply that they would respond to my request in 3 business days. On the third business day, I sent a request for return again and received the following response from Marco @ Morning Save: "Hello, As stated on the product page, we are unable to accept returns of this item due to sizing." So, let me get this straight, the jeans that were marketed as one size fits always and they do not fit and they won't accept a return. That is a scam, ripoff, fraud, theft. Avoid Morning Save. Unscrupulous business tactics.

This company provides excellent customer service. I worked with Taylor and when I showed pictures of a steamer mop that came with soiled pads & a used base (appearance of brown marks & scuff marks all over). When I informed Taylor and provided pictures, the company sent me new POLTI steamer mop even before I was expecting to send the soiled one back to the company. The box was packed ready to return. However, Taylor stated it did not need to be returned. This is so unexpected. It is wonderful that I can donate this to the RE-STORE (Habit for Humanity -Homeless). With COVID-19 everyone can use this steamer mop. It is especially great for homes pets, as it kill germs without chemicals. Taylor you are wonderful to work with. Your good KARMA will come back ten-fold. Thank you!

I just wanted to say to anyone who is considering buying from Morning Save about my experiences. I've been a member of Morning Save for about 2 years. I take advantage of many of their offers. Of course with the amount of orders I purchase there have been a few, but only a few problems. I have received a few orders broken or that didn't work or didn't work as promised. I contacted the team at Morning Save and they have always made the order right, either by sending a replacement or issuing a refund with very little inconvenience on my part. I couldn't be happier with their service. I'm still using Morning Save and am continuing to do so. Just to be clear, Morning Save has asked me to post my review to several different sites, so you may see this again. This is my honest review without any input from Morning Save and without any compensation. They have treated me as a valuable member of their buy club and I appreciate their services.

Outstanding value, even better customer service. I send these folks a lot of my money, and for good reason: they offer great deals on a variety of products, especially electronics. The business model (as originally pioneered by Meh's founder, Matt R, when he created Woot!) relies in part on selling overstocks and difficult to sell partial lots. You'd think that might be problematic, but it rarely is. And when problems pop up, the customer service is exceptionally good. Recently I had a small issue with an order of some pans (honestly, I think it was the original source's and not Meh's fault). Ashley made it right and then some. They sell a weird assortment of things, almost always drastically discounted, they provide a plethora of information on everything they sell, they host a wonderful community wherein customers can not only interact with each other, but even the staff and Matt himself. And like I said, the customer service is amazing. You should check it out.

I had placed an order online and realized I had shipping options. It didn't make since, since I have the membership. I email support and they got backto me within a day or two. I had the pleasure of getting Megan to assist me. She explained that my zip code information did not match when they verified my address when it was time to submit the monthly payment to get unlimited free shipping for my monthly price. I had changed my mailing/billing address and didn't realize it would affect this, as long as the expiration date was still good. I didn't realize the billing info was verified every month. I have been a loyal customer since 2017. With her explaination and assistance, she re-activated my membership back to what it was before my order I placed in June . I didn't now it was deactivated. I for sure wanted my monthly fee to be less than what it currently is. I love ordering items on MorningSave. She refunded my shipping charge as I requested. Now, I know to make sure I update my current address before my monthly billing date. I'm happy again. Thank you very much Megan.

I ordered two Wearable Sports Fans The white one is broken one blade will not turn at all, also the charging port is not lined up so you can plug the charger in, so I can't charge the fan at all. I have reached out through Morning Save and I received an email from the support of the company on June .6 right after I sent my first email telling them I would like to send back this fan. The email stated "We've received your customer support request. We wanted to let you know that, due to COVID-19, it may take longer for us to respond to customer issues. We are working as quickly as possible, but we ask that you allow 7 business days for a response. Please be sure to check your spam folder for communication as our messages occasionally end up there" I sent a second email on June 12th requesting the address to send back the fan. I have checked my spam box and nothing from this company is there. I think I have been more then patient. I want a response with the address to send back both these fans. I don't want to do business with this company. I see on these reviews that they answered complaints on June 6, but they are not answering emails. I don't care for bad quality merchandise and then ask me to wait until you are ready to address my concerns

I placed order with one of their affiliated companies MorningSave on May X XXXX. This is information for the package tracking. I have never seen such bad tracking information in my life. FED-EX, UPS, and USPS give very detailed information when items will be delivered,. How many times can one package be Enroute and in Transit . This is uncalled for May 15 4:08pm ET In transit College Park, GA May 15 8:00am ET Enroute Processed College Park, GA May 15 5:24am ET MAY 15 In transit College Park, GA May 12 7:56am ET MAY 12 Delivered to FDR facility College Park, GA May 11 7:41pm ET In transit Grapevine, TX May 11 7:01pm ET Enroute Processed Grapevine, TX May 11 6:52pm ET Enroute Arrived Grapevine, TX May 11 6:45pm ET Enroute Processed Grapevine, TX May 11 6:08pm ET MAY 11 Arrived at Shipping Facility Grapevine, TX May 9 7:45pm ET MAY 9 Enroute Processed Grapevine, TX May 7 10:32am ET Electronic Shipping Info Received Carrollton, TX May 7 9:07am ET MAY 7 Label Created This is the so called tracking information . I live less than 30 miles from College park and this order been in transit for days , Many others comments have been made on Facebook about people orders and they been in transit for weeks they have removed the negative comments and turned commenting off which is fine because I would never order from them again and have put a alert out as well to others . If I do not receive my order by Monday 18,2020 filing complaint with bank to .

I have been trying to resolve an issue with a recurring charge of $4.99 for a membership program that I supposedly signed up for at checkout on March 11, in lieu of paying a $7.99 shipping fee. This issue came to my attention only recently when I took a closer look at my credit card statement. I look at my balance every month and know what I have purchased, but the amount of $4.99 is small enough that I didn't notice. I did not sign up for any membership with your company, and I am livid that this has happened. It makes no sense to pay $4.99 every month instead of a $7.99 shipping fee when I've made one purchase in almost a year! I would like to see where I signed up for such membership. These charges need to be removed from my credit card. I trusted your company because of the shows that you are associated with, and I enjoy watching. I should have caught this months ago but some of us are dealing with health issues, struggling financially, and dealing with the deaths of loved ones. From what I have read, it seems that this has been a problem for others as well. I have been told that these fees can't be refunded, but here is a post showing that not to be true, and the customer also received a coupon code: "I can also confirm that you've canceled your $4.99/month membership and we automatically refunded your recurring payment that happened on March 6th. I also went ahead and refunded the other membership payments that were on your account since you mentioned in your support case you hadn't realized you had signed up for our free shipping Membership program here: If you ever want to try another order with us I went ahead and added coupon code SHADY-AS-HECK to your account for $10 " Angie

They mailed Anti aging lotion. I ordered Amore anti aging mask. Did not realize this was not what I ordered until my recent log in to view my order. I purchased multiple items on the same day. That's when the problem started. Each item came separately. So when I got confirmation of delivery 6/18 for Amore Paris 24K Gold Anti Aging Acne Facial Mask in yellow jar. I knew I never received it. I waited 2 weeks kept trying to see who I could call. I sent several emails and still no response. I did receive a different product which was an Anti aging lotion, which I did not order. I Did not realize the error they made until I logged into my account today to view what I order. Again I ordered a lot of items and I'm still waiting on the Amore Paris 24K Gold Anti Aging Facial Mask. Please Help

I ordered IQ Shiatsu Wireless Neck Massager on April 25, received it on May 5th it was not working. Trying to get my refund. I ordered an IQ Shiatsu Wireless Neck Massager on April 25 from MorningSave (Mercatalyst, Inc) my order number is gourmet-amusing-pest, I received the Massager on May 5, the tracking number is XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. When I tried working the massager it never worked. I tried contacting the company on line I filled out the form they had if I am having problems and the response was they will get back with me in 1-2 days, it been over a week and I have not heard anything. I tried reaching out to them again but I have not heard anything. I am asking for a return label to return back their merchandise and for them to refund my money. If you can do help please help me. Thanks

The company shipped me a defective Philips Sonicare AirFloss Pro/Ultra Interdental Cleaner Bundle that does not work. MorningSave referred me to Philips for a replacement. Philips said I needed to provide an itemized receipt, showing purchase date, ship to, price, product description, standard invoice information. Despite repeated requests for an actual receipt from MorningSave, they keep telling me to send a copy of my order or take a screen shot and send to Philips. Philips will not accept these. They require an invoice. MorningSave has basically ignored me and shipped me a defective product. I ordered the unit 11/15 for my wife's birthday in January . Never worked out of the box. Oddly, order number is "charming-great-frame", model number is *** VISA payment for $54 plus shipping, MorningSave does not show an account number for me.

I placed this order on 4/19 and as of today i still have not received my merchandise. I placed an order for an air fryer thru the Morning Save website on 4/19. Order # intelligent-adorable-dove Product Purchased - GO WISE USA 5-qt Air Fryer Original Estimated Delivery Date - April 27 thru April 30th I have not received it as of today. I have sent several requests for update via email (since that is their only form of contact) and have yet to receive an adequate update other than i should receive my product between June 3 and June 8. This email was sent on June 9. Whenever you send them an email, they tell you to allow them 7-8 days to respond. It is now June 25 and I still am no closer to getting this resolved. I have gone to the post office and had them check the tracking number and was told that the product never arrived to them. Also when checking status of the tracking number it shows that it has been in Ft Worth since 4/23.

This Company stated on a talk show that this product (Air Fryer) retailed for 150.00 and today you can buy it for 49.00! It sells for 59.00 retail. I received it and started to look it up, and found Walmart sells the exact one (Serial No) for 59.00. So does several other stores. I contacted the company and told them this, and they never responded. After several emails, they finally responded and made the suggestion that I for some reason didn't get their emails. They never sent any. They explained to me that if I wanted a refund, I would have to mail the Fryer back to them and pay for the mailing. Never mentioning how they are trying to scam people. It also weights a lot, so I know, they know, it would cost $$$ to return it to them. They are a terrible company making money off of regular people. They continue to do it. That's my complaint. Now I have a fryer which should be 150.00. But it's a cheap fryer for 59.00. And they overstated their little DEAL by 100.00.

Sent 4 emails requesting instructions for smart watch. No response. Cannot cancel membership. Ordered ChronoWatch Square Multifunction Smart WAtch on 3/11, Order No. "thunderous-unique-boat." for $39 charged to Mastercard ending in 1642. No instructions except to use smart phone to scan QR code. Perhaps QR code has the instructions but without smart phone or cell service, I cannot scan. None of this mentioned with description of product. Emailed company 5 times starting on March 25, then Mar. 27, 30, 31 and Apr. 2. Never a response. I have now filed a dispute through my credit card company. Additionally the company charges a "membership" fee of $4.99/month which says can be cancelled with "1 click." I cannot find anything on the website that allows a customer to do that. Their warranty/return policy essentially says that unless you receive a broken product, they will not authorize a return/refund. I suppose this is their loophole. The watch is not broken . . . there just are no instructions for use of a complicated electronic device.

I ordered one product (massager) and they erroneously sent two. They said it's against Co. Policy to reimburseeven tho it's their fault! I ordered a Shiatsu masssger. They sent two and charged me for two. I was upset because their company doesn't have a phone number which is really concerning...when they finally respond to my email inquiry, they said that they yes, I had only ordered one product, but they would not refund my account until I shipped the 2nd product back army expense. I immediately shipped it back, but I was sure that I misunderstood. The cost of shipping was expensive-$17+, half the price of what I had ordered. They couldn't be serious? I am living on a fixed income, but even if I wasn't, what kind of an operation see they running? No phone number for customer service, THEY sent me the product in error and I AM RESPONSIBLE FOR THE $17! That makes no sense at all? I am hoping that you can help me. Forgive me for ranting, but that truly is ridiculous. I have bought a lot of gifts from them in the past, but needless to say, this is the last time. Thank you for your time and consideration. Happy Holidays.

Received a broken product and I want my full refund after having to wait forever to receive it and now have to get a replacement through warranty. I ordered a ecovac on May7th @ 5:53pm. Morningsave shipped it out on May 11th @ 5:37pm. The shipping went smoothly till the package arrived in Salt Lake City, where it sat for almost 2 weeks! I sent an email to Morningsave asking them to find out why it was not moving and just sitting in a warehouse. It took Morningsave over a week to respond. They have no phone support either in which to speak to someone. They said the package was delayed but would be on it's way soon. 5 days later the package finally showed up in Las Vegas, where is sat for another 5 or so days before it was delivered today. The product is broken and doesn't work at all. I had to contact the manufacture to see if I can get a replacement. However, I am not sure they will replace it and I am now out of my money and the vacuum! I have tried to reach out to Morningsave to ask for a full refund and a way of mailing the broken product back to them to no avail. There is nothing on their website that allows customers to do this. I want a full refund!

Never got order placed on May 14 at 12:06am HOMEDICS SHIATSU AND VIBRATION BODY MASSAGER WITH HEAT ORDER NUMBER:instrumental-fun-bonus DATE:May 14th XXXX XX:XXam ET STATUS:Placed ESTIMATED DELIVERY: Wednesday, May 20th - Tuesday, May 26th SHIPPING ADDRESS: 800 N Eastern Ave 103 Las Vegas, NV XXXXX MASTERCARD: *** 1458 TOTAL: $49 I bought this item on May 14 at 12:06am at a good price and had limited time to buy it. Got it on time, few days later went "unavailable". Next time I checked was for sale again for no more than two days. Time passed and I my order never passed the "Processing stage" and never had a tracking number. I email them more than 10 time got one generic email answer on June 1st with a phony tracking number that says "In transit May 20, 03:45PM Carrollton, TX" ***CJ (Mercatalyst) Jun 1, 2020, 2:36:20 PM CDT Hi There, I'm so sorry about the delay here. Both in shipping and in our response time. As you can imagine the shipping and staffing issues from Covid-19 have impacted our suppliers and shipping companies, causing more folks to write in for updates. However, your order has been shipped and is in transit. USPS Tracking Number: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX We hope this helps. Have a great day! Thanks.

Ordered a Magic Chef 5.6 Quart XL Family Size Air Fryer from SideDeal Website (Mercatalyst Inc), 18 May . 5/18 I ordered an air fryer from SideDeal's website. My acct was charged 5/19. 6/9, I checked the status of my order & it reflected it had been sitting in ATL GA since 6/5. At this time I began corresponding w/SideDeal's customer service (see atch'd email). I understand shipments are delayed due to COVID19; however, i ordered items from two separate companies the same day (5/18) and have rec'd both of those orders. As of this morning, the status of my order has not changed, it is still sitting in ATL GA in a Pitney Bowles shipping facility. This was to be a birthday gift for my daughter; her birthday was 6/18. I have requested a cancellation of my order & refund 6/16. The response I rec'd was since the pkg was shipped this was not an option, as well as referencing COVID19 as the issue. I have shipped pkgs in my position; if a pkg does not move from it's current location in 5 days, I pick up the phone to follow up & see if there's an issue. I have notified SideDeal i would be filing a ComplaintsBoard.com complaint, as well as a complaint w/the FTC. If SideDeal cared about it's reputation, they would take their customer complaints to heart & be proactive in tracing orders.

I purchased a European Cordless Steamer mop by POLTI from www.morningsave.com. I came across this website from a morning tv news show. I purchased the item on June 24th for $76.99. I received a defective item. The machine is pouring brown liquid and the item looks like it was already used. This company's only way of contact is via their support form. On the website it says if item is defective, i can return it for refund up until 21 days. 12 days later I filled out their support form about the return, on June 6. I was told someone would get back to me in 7-8 business days. Today (7/14) I went back to check the status of return inquiry on their website www.morningsave.com/support. I had created 2 tickets on the same day. 1 was the initial question and the 2nd one was me asking for a full refund. The first support ticket is marked as SOLVED as the status. The second support ticket is marked CLOSED. I was never contacted about this issue. I did contact the manufacturer of the product and they told me that because it's within 21 days, that Morningsave will need to refund me. It appears to me that the morningsave company has decided to not honor their return policy. I have the product in hand, boxed and ready to ship back. I want a FULL refund as stated on their return policy. I have included screenshots in regards to this matter. Also another note, anytime you send them a message they say it will take 7-8 days for a reply. This technique seems like a good way to buy time to not refund. Product_Or_Service: POLTI european cordless steamer mop Order_Number:

Ordered from pastadrop.com, received damaged product, customer service will not do anything to make it right. On May 11 I was invited to purchase pasta from this company's new website "pastadrop.com". I am a VMP member, which means I pay $5 per month in the off chance their family of websites will have something useful. Unfortunately, typically products are available that have failed at retail, so there are frequently months where there is nothing of interest for me to purchase. However, this time I was also offered a $20 coupon of my first purchase, so I was able to purchase my first pastadrop and applied the coupon making my purchase $0 after the value of the coupon was applied. Weeks later I received my pasta. No promise was made to the quantity of pasta, but some customer received hundreds of pounds of pasta whereas I received what apparently was the minimum . Unfortunately, my pasta was not package appropriately for shipping and both the box and the pasta were damaged. Because the pasta bag was opened and pasta throughout the also crushed box, I reached out to customer service on Friday, June 12 to let them know of the problem. This date will later become important, since customer service has told me several different stories. I do receive a reply from customer service saying that because I used a coupon, they could not do anything to help. I found this unacceptable and after being told this company usually has excellent customer service I replied asking if they could re-issue the coupon or simply send the currently active pasta promotion. They responded that they could not offer anything and that they could not replace my damaged and unedible pasta with their current offering (which was being offered as of Monday, June 15. The dialogue with customer service continued, with them telling me that because pastadrop had ended, they could not send any replacement or do anything, but this was a lie since another pastadrop was offered AFTER I reached out to customer service.

Unable to exchange sheets and customer service is not responding to emails On 5/23 @ 8:58 pm I purchased 1 set of white queen bamboo sheets (order # great-rousing-water) and immediately after purchase I realized I wanted dark blue rather than white. I tried to see if there was a way to switch the order but I couldn't find one. I ended up emailing Morningsave/Mercatalyst, Inc asking them to switch the order to blue. The sheets arrived on 5/30 and they were white. Immediately, I emailed Morningsave as well as completed a Support Form. I didn't hear anything from Morningsave until 6/2 @ 3:24 pm when Brittany emailed me: "Hi ***, I'm sorry for the delay. Once an order enters the shipping process it can no longer be changed or canceled. Your tracking now shows this one has been delivered. You may refuse delivery of the order by telling your mail carrier or returning the unopened package to your local Post Office. They'll send it back to us and we'll refund you upon its return. If you need to make changes or cancel next time, there is a link on the Your Orders page for 1 hour after you order. Sometimes support can cancel after that, if the order hasn't shipped, but our turnaround time doesn't always allow for that." I emailed her right back: "Then I want to exchange the sheets for the correct color. Please sent a return label ASAP." She responded: "Unfortunately we are not able to process traditional exchanges due to the short term of our sales and quick sell out of items. If you refuse the package with the post office, we will refund you when it is returned, or sooner if we are able to confirm the reverse tracking." I have checked the FAQs/warranty/returns (https://morningsave.com/warranty). "Purchases that arrive damaged, defective, or DOA may be replaced or refunded at our discretion provided you notify us within 21 calendar days of item receipt. Use our support form to obtain an RMA number for damaged, defective, or DOA items. Items returned without an RMA number will NOT be refunded or replaced. Because our items are steeply discounted and offered in fixed quantities, for a limited time only, we DO NOT accept buyer's remorse or change-of-mind returns." I have tried since the very beginning to get the correct sheets and Morningsave has been less than responsive. They do not show how to make immediate changes to one's orders, as Brittney indicated. Her other suggestions were days late and she clearly knew it when she wrote it as indicated by her writing. I am simply requesting ComplaintsBoard.com's assistance in having Morningside follow through with standard business practices of exchanging the queen bamboo sheets