We were unable to stay in the room we reserved due to the condition of the room and the manager/owner promised a refund however has not done so.The ceiling was wet with black mold and falling in over the beds.The air conditioning would not stay on and kept blowing off the circuit breaker. The room carpet was wet and there was a toad in the bathroom shower. The shower was molding and very dirty. The bed sheets were stained and smelled musty. We were unable to stay in the room because of the condition it was in. We asked for a refund and the owner promised a full refund. We never received it.
Desired outcome: A full refund