Maple Leaf
reviews and complaints

They canceled my appointment with 20 minutes notice even though I had taken time off from work. No technician was available even though I had received an appointment confirmation by email. The company rescheduled me for an appointment 7 days later. That said, I could not cancel this second appointment within 24 hours. $150, later, I recommend you call elsewhere.

Ils ont annulé mon rendez-vous à 20 minutes d'avis alors que j'avais pris congé du travail Aucun technicien n'était disponible alors que j'avais pourtant reçu une confirmation de rendez-vous par courriel. La compagnie m'a reprogrammé un rendez-vous 7 jours plus tard. Cela dit, je ne pouvais annuler ce deuxième rendez-vous à l'intérieur d'un délai de 24h. 150$, plus tard, je vous recommande d'appeler ailleurs.

Do not use them to repair LG fridges. They do not have access to the parts. You must call LG. Take it from me who was taken advantage of by them. They can only diagnose. When you call, they will say that they do service LG but do not mention that they can't get the parts from LG. They came over and only diagnosed that the compressed needed to be changed so you'll have to place another service call to LG. Why would I have you make a service call when you can't get a hold of the parts. I went to the BBB but no luck.

When it comes to appliance repairs, it can be tricky to find a trustworthy and skilled technician who will get the job done efficiently and effectively. Fortunately, our experience with Esther from Maple Leaf (arepair.ca) was nothing short of fantastic.

From the moment he arrived, Esther was punctual and professional, showing up a few minutes early at our doorstep. This level of punctuality and respect for our time was greatly appreciated, especially since we had requested an early appointment in order to make it to work on time.

Once Esther began working on our oven, it quickly became clear that he was a true expert in his field. Having struggled with an issue related to the oven taking hours to heat up, we had attempted to resolve the problem ourselves with no success. However, Esther quickly identified the root of the issue and set to work fixing it with skill and precision.

In less than 30 minutes, Esther had transformed our malfunctioning oven into a fully-functioning appliance that worked as though it was brand new. Furthermore, he also took the time to scrub the oven clean, leaving it in better condition than we could have ever hoped for.

During the process of repairing our oven, we were impressed with Esther's warm and friendly manner. He was easy to chat with, and his personable nature helped make the experience a positive one.

Overall, we couldn't be happier with our experience with Maple Leaf (arepair.ca) and Esther in particular. It's clear that he takes great pride in his work, and we would not hesitate to hire him again for all of our future appliance repair needs. Highly recommended!

My experience with Maple Leaf Appliance Repair was generally positive, albeit with a minor hitch at the start. I first reached out to them via email to explain the issue I was having with my dryer, but unfortunately, I didn't receive any response. With no other option, I decided to give them a call and managed to schedule an appointment.

On the day of the appointment, two gentlemen arrived on time as we had discussed. They went straight to work and promptly diagnosed the issue with my dryer - a broken belt. Not only did they get to the root of the problem, but they also provided a servicing of the unit which put my mind at ease for any future problems. The entire process took about half an hour and needless to say, they were efficient and a pleasure to deal with. When the time came to settle up, they charged me $260 - which was a fair price for their services. As an added bonus, because I paid in cash, they gave me a slight discount!

In conclusion, I would certainly recommend Maple Leaf Appliance Repair to others in need of similar services. While the initial lack of communication could have been somewhat frustrating, I was more than satisfied with the actual service provided. Overall, their promptness, reliability, and pleasant demeanor made for a job well done!

If you're in need of appliance repair services, it's important to do your research before hiring any company. Unfortunately, our experience with Maple Leaf (arepair.ca) left us feeling less than impressed. After finding their website advertising same day repair for all appliance brands, we called to see if they could help us with a fridge repair for a tenant. The receptionist informed us that they could accommodate us either that same evening or the following morning, but she needed to speak with the technician before confirming and would call us back. Unfortunately, we never received a call back.

With no word from Maple Leaf, we reached out to them again the following afternoon. To our surprise, no one answered our call. We left a voicemail explaining our situation and requesting a call back, but we never heard from the company again. All in all, we lost a day of having our tenant's fridge in working order thanks to this disappointing experience.

It's evident that Maple Leaf has some serious issues with professionalism and customer service. If you're in need of appliance repair assistance, it's probably best to look elsewhere. There are plenty of other companies out there that will treat you and your appliances with the respect and attention you both deserve.

Recently, we had an unfortunate experience with Maple Leaf (arepair.ca) while requesting for oven repair. We own a discontinued oven and, to our disappointment, the manufacturer was no longer operating in the North American market. This implied that finding replacement parts for our appliance would be almost impossible.

When we contacted the company, we categorically stated our reservation- we could only hire a repairman if and only if the parts were available. The representative we spoke with guaranteed us that we wouldn't be charged if the repair could not be completed, which gave us some relief.

However, when the repairman finally came and examined our oven, he immediately pointed out that the temperature control was broken. But to our dismay, he also disclosed that the parts needed for that repair were unavailable. His next statement was particularly alarming as he said "it's not my problem". We were then invoiced an amount of $130, contrary to the guarantee we had received from Maple Leaf (arepair.ca) over the phone and website.

The service we received from the company's representative and repairman was far from professional, and we were extremely dissatisfied. We do not intend to use their services again in the future. It's exceedingly disappointing that this company could not meet our expectations or follow through on what was promised to us.

If you're ever in need of top-notch appliance repair service in Canada, look no further than Maple Leaf Appliance Repair! Recently, my family and I started experiencing some issues with our appliances and we decided to explore possible solutions before considering replacements. That's when we stumbled upon Maple Leaf, and let me tell you, we couldn't have been more satisfied with the service we received.

After placing a call, we were greeted by an expert technician named Ash. He was extremely knowledgeable and conducted a comprehensive inspection to identify the issue. Once he had completed his assessment, he provided us with a repair quote for both our fridge and oven. Notably, Ash was honest and forthcoming enough to advise us that purchasing a new oven could save us more money in the long run. We appreciated his candor and didn't feel pressured to spend more than necessary.

We were so impressed with the estimate that Maple Leaf provided that we didn't bother reaching out to other repair services for further quotes. We chose to move forward with repairing our fridge, and we were ecstatic with the results. Ash repaired a leak and fixed our water/ice maker, leaving our fridge functioning like new! We are thrilled with the service we received from Maple Leaf Appliance Repair and strongly recommend them to anyone in need of appliance repair services!

I recently had the unfortunate experience of utilizing A-Repair Maple Leaf Appliance Repair services and I have to say that it was not a pleasant one. Firstly, let me address the elephant in the room- their pricing is outrageous! I was charged a flat rate of $285 for any repairs they might have carried out. That's an exorbitant amount of money for repairing appliances, to say the least. Heck, even my dentist doesn't charge me that much!

Their website promises same-day service, which I found to be false advertising as they failed to deliver on their promise. To make matters worse, they waited until they were in my home to hit me with the $285 fee, plus tax, plus parts. Seriously? I was so put off by their dishonesty that I was forced to pay the $100 showing up fee before I could show them the door. It was such an unpleasant experience, to say the very least.

I did some research on the company after this encounter and found out that they operate under two different web sites. It seems to me that this company is using these two sites as tools to increase their chances of getting more customers and making more money. Additionally, their reviews on their own site are all loaded with "anonymous" five-star notes, which seems a bit fishy to me. In contrast, every other site I checked had more negative reviews than positive ones.

In conclusion, I would never recommend A-Repair Maple Leaf Appliance Repair to anyone. Their outrageous pricing, false promises and dishonest tactics make them an unreliable and untrustworthy business. If you're looking for a reliable appliance repair company, look elsewhere!

When my dryer broke down, I quickly searched for local appliance repair services and stumbled upon Maple Leaf (arepair.ca). I rang them up on a Monday morning, and was greeted by a polite and friendly service representative who seemed genuinely interested in helping me out. To my surprise, they were able to schedule an appointment for me as early as Wednesday - I was pleased with how efficient and prompt they were!

The Representative informed me that I would receive a call on the next day to confirm the appointment time. However, Tuesday came and went without a call - which made me a little uneasy. I decided to call on Wednesday morning to verify the appointment, and was assured that everything was all set up for that day. But when 1 pm rolled around, I still hadn't heard anything from the technician.

Feeling a bit frustrated, I called Maple Leaf Appliance Repair to get an update on the status of my appointment. The representative on the phone apologized and explained that there had been a mix-up in my phone number - which is why I hadn't received a call. They quickly arranged to squeeze me in at the end of the day, which I was grateful for.

When the technician arrived, they seemed polite and professional. Despite the earlier mix-up, they managed to repair my dryer efficiently, making sure that everything was working fine before wrapping up. I was impressed with the quality of their service and their willingness to go the extra mile to ensure that I was a satisfied customer.

Overall, while the initial mix-up caused some inconvenience, Maple Leaf Appliance Repair did a good job in addressing the issue and fixing my broken appliance. If you're looking for a reliable and efficient appliance repair service, this is definitely one to consider.

Recently, I reached out to Maple Leaf Appliance Repair to seek their assistance with my malfunctioning dryer on a Sunday. To my surprise, the person on the phone was incredibly professional and adept at explaining the company's protocols with regards to servicing their clients. They swiftly scheduled an appointment for me on the very next day, which was a pleasant surprise.

They provided a two-hour window, from 12-2 in the afternoon, for the technician's arrival. Subsequently, they assured me that I would be intimated via a confirmation call before their arrival. To my surprise, they followed through with this promise as the technician called me before heading to my residence. Moreover, the technician was punctual, polite, personable and professional, leaving me impressed with their conduct.

Their pricing was transparent and straightforward, with no hidden fees or extra charges. As a matter of fact, they had the necessary part already on hand to address and rectify my dryer issue, and this saved me the hassle of waiting for it to arrive. Furthermore, they took the time to wipe down my dryer and clean up after their work, which left a strong impression of their commitment to providing the best service.

To my amazement, the technician even provided me with some valuable maintenance tips on how to ensure that my dryer would function smoothly in the days to come. I am deeply pleased with my exceptional experience with Maple Leaf Appliance Repair and would highly recommend them to anyone in need of their services.

In our experience, we found Maple Leaf (arepair.ca) to be a rather unscrupulous company. One issue we had with them was when they conned a tenant into spending a significant amount of money on an old stove which was essentially worth nothing. They even went so far as to insist that the tenant pay half of the amount upfront before the work was even done - despite knowing that the tenant did not have the authority to commit to such work. However, they did mention that there was a possibility of a refund in case the landlord didn't approve the fix.

As it turned out, Maple Leaf took the half payment and promised to return soon after with the part. Later on, they called to say that the part wasn't in stock and that they'd need to order it, leading to further delays. When we tried to cancel the work, they flat out refused to give back the money, claiming that there was no cancellation policy in place and that they'd already purchased the part. It's worth noting that they had requested the deposit before confirming if they had the part or not - contradicting Maple Leaf's excuses.

Furthermore, the owner of the company was incredibly rude and showed no interest in customer service or satisfaction. Even when we offered to pay for the service call, they refused to refund the money they had taken from the tenant - which was both dishonest and unethical. Overall, we would advise staying away from Maple Leaf (arepair.ca) - until they demonstrate a greater sense of transparency and professionalism.

I recently had a frustrating experience with Maple Leaf Appliance Repair located in Coquitlam, BC. My refrigerator had stopped working, so I contacted them on September 30th to have it repaired. After describing the situation, they promised to call me back the next day to confirm the technician's attendance. I was eagerly waiting for their call, but when the following evening came, a repairman showed up at my doorstep, introducing himself as an "A-repair technician." To my surprise, he insisted that he was associated with Maple Leaf Repair, but I was not previously informed about this.

I had already requested another company to assess the mechanical problem of my fridge by the time the technician arrived, and I immediately thought of canceling the appointment. However, the repairman was very insistent and demanded that I make a payment of $105.00, stating that I was legally obliged to pay him as I had not canceled the appointment. I was unsure of what my obligation for payment was and felt extremely uncomfortable when he was acting in such an indicting manner.

In order to diffuse the situation, I opted to obtain a second opinion about the condition of my fridge. This was a regrettable decision as it proved to be a waste of money. The technician from A-repair clearly lacked knowledge and tools to diagnose the issue with my fridge. He had nothing in the way of tools or measurement devices to assess the pressure of my refrigerant level, indicating he was not a seasoned professional. After I explained the symptoms of the fridge's failure, he simply recommended that I purchase a new appliance.

To say the least, I was extremely disappointed and felt cheated by the entire experience. I paid $105.00 for their services only to be left feeling like a fool. This business practice is completely unacceptable, and I feel that it is incredibly corrupt. I would advise anyone reading this to steer clear of Maple Leaf Appliance Repair.

I had a really bad experience with Maple Leaf (arepair.ca). I booked an appointment for Monday between 4-8.730, but they didn't show up. I tried calling them, but no one answered. So I requested a booking for the next day at the same time. I even called to confirm that we had an appointment, but they still didn't show up. This time, I called them again and they said sorry, your appointment is tomorrow. I was really frustrated because we got a confirmed email and we live an hour away from work. I even took half a day off work for this appointment, but no one came. I would advise everyone to stay away from this company. They don't seem to be local and they don't keep their appointments. I own a service and retail company myself, and I know how important it is to keep your appointments. So, I would suggest you look for another company to do your repairs.

My experience with Maple Leaf (arepair.ca) was incredibly disappointing. I had scheduled a service appointment for my refrigerator, which was malfunctioning and desperately needed a professional's attention. However, at the very last minute, the technician from the company cancelled my scheduled appointment, leaving me high and dry.

Moreover, the technician stated that they do not have anyone with the necessary expertise to fix my particular type of fridge, which only made the situation worse. In my view, this lack of professionalism and customer service is unacceptable for any company, let alone one that purports to offer repair services for household appliances.

To make matters worse, the technician did not provide any suggestions or alternatives for resolving my problem, except to call some other repair service provider myself, which certainly wasn't helpful. As a consumer, I expect a lot more from the professionals I engage with, especially when I'm entrusting them with my home and property.

In conclusion, I would not recommend Maple Leaf (arepair.ca) to anyone who needs quality and reliable repair services for household appliances. I would advise those looking for repair services to find more reputable and dependable companies with well-trained technicians who take their customer's needs seriously, and treat their customers with the respect and professionalism they deserve.